Montecastelli Holidays from £500

Strange service interaction at breakfast. Apparently I did not sit at the "designated" table for my room. There were number cards on some of the tables but I did not see at first. I can't imagine why this is even neccessary. I travel for business 3 months a year and have never seen such a system for hotel breakfast. This was a very big empty dining room with many tables and few guests. When one of the employees saw that I apparently did not sit at the very specific table, she made me pick up my food after I began eating and walk all the way across the room, maybe 25 meters to another table. What kind of service is this? Was that neccessary? Is it how you properly treat a guest? I'll remind you that the giant room was nearly empty from the time I arrived and left. She did this in a cold manner. Throughout the rest of the 20 minutes that I sat at the "correct" table, never saw another employee to ask for coffee. This is not anywhere near the level of service I would expect from a 4 star hotel and for this price. Will be certain to avoid this hotel when I return.

La Chiusa is beautiful, staff are very nice and the location fantastic; views from the property and situated next to Montifollonico with access to grocery store, pharmacy and super local restaurant (13 Gobbi). Rooms had a fridge but no kettle, coffee maker or even cups or glasses which was odd and would make a big positive difference so that you can make a hot drink or sip your own wine while enjoying the view! If you’re a foodie you will love the onsite restaurant, but it is a limited menu so a couple of visits will get you through it, but there is so much within sprucing distance you’ll want to get out anyway - so hire a car.

Great grounds, lovely bedroom with character. Very peaceful also

Very good breakfast in a pleasant dining area. Bathrooms were modern but very small. Super location.

The views were incredible! The historical values and sense of being made every moment special. The location on the mountain top made you feel safe, protected and relaxed. The staff was gracefully accommodating and tended to our every want and need! This was my second stay here and it won't be my last...we LOVE it here!