Monte de Oro Winery

Amenities were great. Pool near our room was zero entry and heated making it great for our toddler. Splash pad was alot of fun. Hard to get it to turn on sometimes. Room was nice. Check in was brutal! Waited hour and half in line to check in to then be directed to another desk to wait in line for a parking pass and try to be sold on attending time share presentation. 2 hours to check in after starting our travel day 5am to get there with a 2 year old wasnt fun. Was also told at check in that our room would be cleaned every 2 days. Didnt come to clean it until the 7th day of our 8 day stay. That was after us calling and requesting housekeeping twice. And didnt come until evening in the middle of us eating dinner. Had to request towels in the middle of our stay and took 2 hours to deliver them. Amenities made our stay great but place didnt seem to be ran well.

Stayed here twice. Each time was good. Love how close is it to everything walking distance.

The breakfast was great, the cleaning staff were so kind. Donna was great at breakfast, friendly and kind. The staff at the store inside was a little rude and there wasn’t much variety. Also the people trying to sell vacations were very obnoxious. We had just checked in and were pounced on, after that someone tried to talk to us every time we went to the lobby or the complimentary drink/snack time.