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Neptune Paradise Beach Resort & Spa

Photo gallery for Neptune Paradise Beach Resort & Spa

Featured image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, pool loungers

Overview of Neptune Paradise Beach Resort & Spa

Neptune Paradise Beach Resort & Spa

4 out of 5

4.2/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400

Explore the area

  • Popular LocationDiani - Chale Marine National Park and Reserve1 min walk
  • Popular LocationGalu Kinondo4 min walk
  • Popular LocationDiani Beach4 min walk
  • AirportMombasa (MBA-Moi Intl.)52 min drive

Choose dates to view prices

About this area

Diani Beach

Located in Diani Beach, Neptune Paradise Beach Resort & Spa is on the beach. The area's natural beauty can be seen at Diani Beach and Shimba Hills National Reserve. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Diani - Chale Marine National Park and Reserve - 1 min walk
  • Galu Kinondo - 4 min walk
  • Diani Beach - 4 min walk
  • Kaya Kinondo Sacred Forest - 8 min drive
  • Chale Beach - 19 min drive

Restaurants

  • Peponi — 1 min walk
  • Olive Kitchen — 1 min walk
  • Mzima House Boutique Hotel - 9 min walk
  • Blue Marlin Seafood Beach Club - 18 min walk
  • Sundowner Restaurant - 18 min walk

Getting around

  • Mombasa (MBA-Moi Intl.) - 52 min drive

About this property

Neptune Paradise Beach Resort & Spa

4-star beach resort with a full-service spa
Catch some rays at the beach or spend the day relaxing at Neptune Paradise Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 92 rooms provide conveniences such as fridges and coffee makers, plus free WiFi and balconies or patios. Guests will also find TVs, ceiling fans and hairdryers.
Neptune Paradise Beach Resort & Spa offers 92 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies or patios. This Diani Beach resort provides complimentary wireless Internet access.

Bathrooms include a shower and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with hot springs/mineral springs, a sauna and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–9:30 AM
  • 4 restaurants and 1 coffee shop
  • 2 poolside bars and 1 bar/lounge

Things to do

  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis
  • Windsurfing

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Swahili

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massages
  • Sauna
  • Turkish bath/hammam

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Shower

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Beach Resort Paradise
Neptune Paradise Beach
Neptune Paradise Beach Resort All Inclusive Ukunda
Neptune Paradise Beach Ukunda
Neptune Paradise Resort
Neptune Paradise & Spa Diani
Neptune Paradise Beach Resort & Spa Resort
Neptune Paradise Beach Resort Spa All Inclusive
Neptune Paradise Beach Resort & Spa Diani Beach
Neptune Paradise Beach Resort & Spa Resort Diani Beach

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 15 out of 36 reviews
5 - Excellent 42%
Rating 4 - Good. 15 out of 36 reviews
4 - Good 42%
Rating 3 - Okay. 3 out of 36 reviews
3 - Okay 8%
Rating 2 - Poor. 3 out of 36 reviews
2 - Poor 8%
Rating 1 - Terrible. 0 out of 36 reviews
1 - Terrible 0%

4.1/5

Cleanliness

4.5/5

Staff & service

3.0/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
Stayed 8 nights in Jun 2019

4/5 Good

Stayed 5 nights in Apr 2019

3/5 Okay

Liked: Staff & service
Stayed 4 nights in Mar 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Stayed 6 nights in Aug 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
Stayed 1 night in Jul 2018