Title: Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=6140408&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Neptune Palm Beach Boutique Resort & Spa All Inclusive Travelers unwind on pristine white sands with convenient sun loungers, indulge in rejuvenating spa treatments, or test their aim with archery sessions ## Photo gallery for Neptune Palm Beach Boutique Resort & Spa All Inclusive ![Outdoor pool, pool umbrellas, pool loungers - Neptune Palm Beach Boutique Resort & Spa All Inclusive (Diani Beach)](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/b0b15d82.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Neptune Palm Beach Boutique Resort & Spa All Inclusive (Diani Beach)](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/bfb71d74.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - Neptune Palm Beach Boutique Resort & Spa All Inclusive (Diani Beach)](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/bbc1f2bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Neptune Palm Beach Boutique Resort & Spa All Inclusive (Diani Beach)](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/2cdd75ab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Neptune Palm Beach Boutique Resort & Spa All Inclusive (Diani Beach)](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/8babab9a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Neptune Palm Beach Boutique Resort & Spa All Inclusive offers a peaceful retreat on Galu Beach. Enjoy an outdoor pool, manicures, facials at 5enses Sea Spa, snorkeling, windsurfing, buffet breakfasts at Mnazi Restaurant, and a café. ## Reviews 8.4 Very good ## Popular amenities - Pool - Breakfast included - All-inclusive - Spa - Parking included - Free Wi-Fi £342 includes taxes & fees 22 Feb - 23 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Deluxe Room, Garden View ![Flat-screen TV, ping pong](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/8a71f0b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Garden View ### Highlights Balcony or patio Air conditioning Free cots/infant beds Fridge Flat-screen TV Ceiling fan Private bathroom Hairdryer - Garden view - 366 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Deluxe Room Ocean Front ![Deluxe Room Ocean Front | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/65a808fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room Ocean Front ### Highlights Balcony or patio Air conditioning Free cots/infant beds Fridge Flat-screen TV Ceiling fan Private bathroom Hairdryer - 366 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Deluxe Room Sea Side ![Deluxe Room Sea Side | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6150000/6140500/6140408/8d0a942f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room Sea Side ### Highlights Balcony or patio Air conditioning Free cots/infant beds Fridge Flat-screen TV Ceiling fan Private bathroom Hairdryer - 366 sq ft - Sleeps 3 - 1 Double Bed OR 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-Neptune-Palm-Beach-Boutique-Resort-Spa-All-Inclusive.h6140408.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-Neptune-Palm-Beach-Boutique-Resort-Spa-All-Inclusive.h6140408.Hotel-Information) ## About the area Located on the beach, Neptune Palm Beach Boutique Resort & Spa All Inclusive is in Galu Beach, a neighbourhood in Diani Beach. Diani Beach and Shimba Hills National Reserve reflect the area's natural beauty and area attractions include Colobus Conservation and BoraBora Wildlife Park. With windsurfing, boat tours and fishing nearby, you'll find plenty of adventures in the water. [Visit our Diani Beach travel guide](https://www.expedia.co.uk/Diani-Beach.dx6058779) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-4.36310%2C39.56023&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JZ4L3-vzy-HtexKDodnEKVtO_e8=) Diani Beach, Galu Kinondo, Diani Beach, 80400 ### What's nearby - ![#OnTheRoad My first time to Kenya was a amazing 2019😍 I am a Travel Consultant who specializes in Kenya vacations. ](https://images.trvl-media.com/place/6058779/90049df2-3ecc-4632-afcb-6d90839aef1f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Diani Beach 4 min drive \- 3.0 miles - ![Camping on an endless white sandy beach under palm trees. It simply is paradise. The restaurant is reasonably priced and the food good. In town you can find the best nyama choma at a place called Kombani Joint. #OnTheRoad #camp #roadtrip #BeachTips](https://images.trvl-media.com/place/6126362/b70f18e2-5e7e-4e47-a82a-20f77b4f9a67.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tiwi Beach 24 min drive \- 12.3 miles - ![A hole in the sky at Dusk](https://images.trvl-media.com/place/6058780/a5d0454c-76fd-4569-a647-0a1e5538d425.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nyali Beach 60 min drive \- 33.3 miles - Galu Kinondo Beach 7 min walk \- 0.4 miles - Colobus Conservation 3 min drive \- 1.9 miles ### Getting around - Ukunda (UKA) 22 min drive ### Restaurants - Java House 9 min drive - Lala Galu 7 min walk - Havana Bar, Diani Beach 7 min drive - Nomad's Beach Bar And Restaurant 6 min drive - Karibu Restaurant 4 min drive ## About this property ### Neptune Palm Beach Boutique Resort & Spa All Inclusive Luxury all-inclusive hotel near Diani Beach At Neptune Palm Beach Boutique Resort & Spa All Inclusive, you can look forward to a free breakfast buffet, a poolside bar and a terrace. This hotel is a great place to bask in the sun with a beachfront location, sunloungers and scuba diving. Treat yourself to a body scrub, a manicure/pedicure or a body treatment at 5enses Sea Spa, the on-site spa. The on-site restaurant, Mnazi Restaurant, offers breakfast, lunch and dinner. Enjoy on-site activities, such as snorkelling, windsurfing and archery. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - A free shopping centre shuttle, 2 outdoor tennis courts and babysitting (surcharge) - Beach umbrellas, a 24-hour front desk and beach towels Room features All 60 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Extra amenities include: - Bathrooms with showers and hairdryers - Balconies or patios, fridges and free infant beds ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet meals, snacks and select beverages included ### Activities and facilities/equipment All non-motorised water sports are included. ### Water activities Snorkelling Windsurfing ### Land activities Miniature golf Tennis Volleyball ## Similar properties ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2690000/2681000/2680945/2e244ac9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Neptune Village Beach Resort & Spa All Inclusive Galu Beach - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 38 reviews £268 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=2680945&PinnedHotelID=2680945&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1530000/1528700/1528624/aed65dad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Neptune Paradise Beach Resort & Spa Galu Beach - 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Spa - Parking included 9.2 Wonderful 32 reviews £215 includes taxes & fees 30 Jan - 31 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=2466855&PinnedHotelID=2466855&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9830000/9827200/9827131/7dc1cae2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nomad Beach Resort Diani Beach - On private beach - Pool - Breakfast included - Spa 9.0 Wonderful 108 reviews £302 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=9827131&PinnedHotelID=9827131&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/2000000/1970000/1969100/1969091/5d95b439.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Southern Palms Beach Resort Diani Beach - Pool - Breakfast included - All-inclusive - Spa 8.2 Very good 227 reviews £329 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=1969091&PinnedHotelID=1969091&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/6000000/6000000/5995700/5995637/4ce7796e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diamonds Leisure Beach & Golf Resort Diani Beach - On private beach - Pool - All-inclusive - Spa 8.2 Very good 137 reviews £154 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=5995637&PinnedHotelID=5995637&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerobics facility](https://images.trvl-media.com/lodging/9000000/8210000/8207700/8207675/6852d2ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leopard Beach Resort & Spa Diani Beach - Pool - Hot tub - Breakfast included - All-inclusive 8.6 Excellent 157 reviews £199 includes taxes & fees 26 Feb - 27 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=8207675&PinnedHotelID=8207675&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22180000/22177700/22177640/fba15f69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swahili Beach Resort Diani Beach - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 280 reviews £317 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=22177640&PinnedHotelID=22177640&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/10000000/9810000/9807200/9807194/4aff680c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chale Island Resort Chale Island - On private beach - Pool - All-inclusive - Spa 9.6 Exceptional 117 reviews £338 includes taxes & fees 9 Feb - 10 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=9807194&PinnedHotelID=9807194&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=6140408&PinnedHotelID=6140408&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=6140408,2680945,1528624,20006119,2466855) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free shopping centre shuttle - Free self parking on site - Limited on-site self parking ### Food and drink - Free buffet breakfast available daily 7 AM to 9:30 AM - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Mnazi Restaurant - The Deck ### Things to do - 2 outdoor tennis courts - Archery - Billiards/pool table - Children's pool - Free children's club - Full-service spa - Library - Outdoor pool - Playground - Sauna - Scuba diving - Snorkelling - Table tennis - Windsurfing ### Family friendly - Babysitting (surcharge) - Children's pool - Free children's club - Free supervised activities for children - In-room cot - In-room refrigerator - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Hot/mineral springs - Manicures/pedicures - Massage - Sauna - Turkish bath ### Accessibility - No lift ### More - Banquet hall - Mosquito nets - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Refrigerator ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 2:00 PM Late check-out subject to availability ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - In-room safe fee: KES 195 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Neptune Palm Beach Boutique All Inclusive Ukunda Neptune Palm Beach Boutique All Inclusive Neptune Palm Beach Boutique Resort All Inclusive Ukunda Neptune Palm Beach Boutique Ukunda Neptune Palm & Inclusive Diani Neptune Palm Beach Boutique Resort Spa All Inclusive Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel ## Frequently asked questions ### Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have a pool? ### How much does it cost to stay at Neptune Palm Beach Boutique Resort & Spa All Inclusive? ### Is Neptune Palm Beach Boutique Resort & Spa All Inclusive pet-friendly? ### How much is parking at Neptune Palm Beach Boutique Resort & Spa All Inclusive? ### What time is check-in at Neptune Palm Beach Boutique Resort & Spa All Inclusive? ### What time is check-out at Neptune Palm Beach Boutique Resort & Spa All Inclusive? ### Does Neptune Palm Beach Boutique Resort & Spa All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Neptune Palm Beach Boutique Resort & Spa All Inclusive? ### Where is Neptune Palm Beach Boutique Resort & Spa All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Location ### 8.8 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 14 8 - Good 13 6 - Okay 4 4 - Poor 0 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Eileen 27 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow, wow, wow we have just rerurned and there is nothing that we can complain about with this hotel. The location is breath taking, the bungalows are gorgeous with everything you need, and more. Gorgeous linen, comfortable bedding, luxurious toiletries and more, more, more. Hotel grounds beautiful and so well kept by your exceptional gardening team, always smiling and there with a coconut of fresh flowers. The food is exceptional, always fresh and plenty to choose from and akwats served with a smile. Cocktails from the wonderful STANLEY are world class and I'm sure we will see more and more and Stanley and Collins ( another wonderful barman) continue to master their creations. I have to give STANLEY a special mention as nothing, and I mean nothing, was too much trouble and we spent evenings chatting and learned so much about his life and it added something very special to an already amazing holiday. My final special mention goes to beautiful Theresa, always smiling, asking about our day and dancing. From the second she saw us she welcomed us in with a warm hug and served drinks and fresh bitings. The whole team at Neptune Palm are incredible but Stanley and Theresa made our holiday unforgettable and we will be back to see them. If you are wondering whether to book....stop... just book and I can gurantee you will not be disappointed !!! ![](https://a.travel-assets.com/ugc/hotel-reviews/c1a98b36-0ad3-409d-a674-67104a6060ba-1758963464509.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7f09292a-8cdb-4f16-bf0a-8001e376eeda-1758963573299.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eileen Stayed 13 nights in Sep 2025 ### 10/10 Excellent #### shreeya 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities All good.😊 ##### shreeya Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Joshua 11 Sept 2023 Liked: Cleanliness, staff & service, amenities Excellent! ##### Joshua Stayed 4 nights in Aug 2023 ### 8/10 Good #### Grégoire 9 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food ##### Grégoire Stayed 6 nights in Jan 2021 ### 2/10 Terrible #### NELSON 26 Oct 2020 Disliked: Staff & service, property conditions & facilities, room comfort #### Péssimo Atendimento Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra ##### NELSON Stayed 3 nights in Oct 2020 ### 8/10 Good #### Fiona 28 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great beach resort complex We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach! ##### Fiona Stayed 7 nights in Jun 2019 ### 10/10 Excellent #### Carlos, España 13 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores. ##### Carlos Stayed 6 nights in May 2018 ### 6/10 Okay #### Verified traveller 10 Apr 2018 Liked: Staff & service The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly. ##### Verified traveller Stayed 4 nights in Apr 2018 ### 8/10 Good #### manuela 13 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### tutto ok tutto ok. ##### manuela Stayed 4 nights in Dec 2017 ### 10/10 Excellent #### Niels Erik 26 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Pas på aber der stjæler smiler ##### Niels Erik Stayed 9 nights in Aug 2017 ### 10/10 Excellent #### Verified traveller 12 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Neptune review It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind. ##### Verified traveller Stayed 1 night in Jun 2017 ### 8/10 Good #### Caroline , Dallas Texas 19 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful quiet hotel on gorgeous Diani Beach Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world. ##### Caroline ### 6/10 Okay #### Gunnel 1 Jan 2017 Liked: Room comfort #### Lever inte upp till lyxprisnivån! Mycket dyrt, inte prisvärt! ##### Gunnel ### 6/10 Okay #### Adèle , Paris 26 Nov 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bon hôtel L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine. ##### Adèle ### 8/10 Good #### ML, perigueux 4 Nov 2016 Liked: Cleanliness, staff & service Disliked: Room comfort #### Hotel tres sympathique et personnel parfait. Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!! ##### ML ### 8/10 Good #### Verified traveller 25 Oct 2016 Liked: Cleanliness, staff & service, room comfort #### Komfortables Hotel mit teilweisem Sanierungsbedarf Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden. ##### Verified traveller ### 8/10 Good #### Helge Vatnedalen, South coast Mombasa 14 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### very friendly staff A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money ##### Helge Vatnedalen ### 10/10 Excellent #### Tyler, Canada 12 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend ##### Tyler ### 10/10 Excellent #### Chad, Raleigh, NC 17 Apr 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel Would Stay Again We had a great stay at this resort. Food was great and the bartenders were extremely friendly. ##### Chad ### 10/10 Excellent #### Gonzalo 12 Apr 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estancia de ensueño Me encantó la estancia en este hotel. Realmente son 3 hoteles juntos de la cadena, el Palm Beach (que para mi gusto es la habitación más bonita), el Paradise y el Village, puedes ir a a las zonas comunes de cualquiera de ellos, con lo cual es como un gran hotel con 3 piscinas y varios bares y restaurantes. Todo tiene mucho encanto. ##### Gonzalo ### 8/10 Good #### Rob, Johannesburg 25 Nov 2015 Liked: Cleanliness, staff & service, property conditions & facilities #### Lovely spot; great staff Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy. ##### Rob ### 8/10 Good #### Verified traveller 9 Jul 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes ##### Verified traveller ### 8/10 Good #### Verified traveller 1 Jul 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice All-Inclusive We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive! ##### Verified traveller ### 2/10 Terrible #### Reda, Birmingham, UK 18 May 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars! ##### Reda ### 8/10 Good #### Denis, Novosibirsk 26 Jan 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Чудесный отдых Отдыхал с семьей с 06.01.2014 по 14.01.2014\. Отличный отдых, отличный отель. Минус один- слишком навязчивые, на берегу океана, местные жители. ##### Denis ## Expedia's Latest Trends ### Hotels > [Pet-Friendly Hotels in Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Pet-Friendly-Hotel.0-0-d6084357-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Cabin Rentals Kiruna](https://www.expedia.co.uk/Kiruna-Cabins.d6128420-aaCabins.Travel-Guide-Accommodation) > > [B&B Milkhouse Luxury Stay Amsterdam](https://www.expedia.co.uk/Amsterdam-Hotels-BB-Milkhouse-Luxury-Stay-Amsterdam.h29090823.Hotel-Information) > > [Hotels in Warmingham](https://www.expedia.co.uk/Warmingham-Hotels.d3000009456.Travel-Guide-Hotels) > > [PrideInn Flamingo Beach Resort & Spa Mombasa](https://www.expedia.co.uk/Mombasa-Hotels-PrideInn-Flamingo-Beach-Resort-Spa.h5656751.Hotel-Information) > > [Shanzu Beachfront Suites](https://www.expedia.co.uk/Mombasa-Hotels-Serena-Beachfront-Furnished-Apartments.h90959249.Hotel-Information) > > [Shanzu Beach Homes](https://www.expedia.co.uk/Mombasa-Hotels-Shanzu-Beach-Homes.h45773833.Hotel-Information) > > [Royal Apartments](https://www.expedia.co.uk/Mombasa-Hotels-Royal-Apartments.h37667185.Hotel-Information) > > [The White Swan Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-The-White-Swan-Hotel.h7090586.Hotel-Information) > > [Luxury Hotels in Ayrshire](https://www.expedia.co.uk/Destinations-In-Ayrshire-Luxury-Hotel.0-0-d6051145-tLuxuryHotel.Hotel-Filter-Destinations) > > [Family-Friendly Hotels in Glastonbury](https://www.expedia.co.uk/Glastonbury-Hotels-Family-Friendly-Hotel.0-0-d182525-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Serena Beach Resort and Spa](https://www.expedia.co.uk/Mombasa-Hotels-Serena-Beach-Resort-And-Spa.h4114.Hotel-Information) > > [Hotels in Ramsey](https://www.expedia.co.uk/Ramsey-Hotels.d182620.Travel-Guide-Hotels) > > [Cottages Belfast](https://www.expedia.co.uk/Belfast-Cottages.d6034919-aaCottages.Travel-Guide-Accommodation) ### Flights > [Flights from Accra (ACC) to Derby (EMA)](https://www.expedia.co.uk/lp/flights/acc/ema/accra-to-east-midlands) > > [Flights from Miami (MIA) to Piarco (POS)](https://www.expedia.co.uk/lp/flights/mia/pos/miami-to-port-of-spain) > > [British Airways Hounslow (LHR) to Philadelphia (PHL) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-heathrow-to-philadelphia-intl/ba/lhr/phl) > > [Flights from Sydney (SYD) to College Park (ATL)](https://www.expedia.co.uk/lp/flights/syd/atl/sydney-to-atlanta) > > [Flights from London (LCY) to Maia (OPO)](https://www.expedia.co.uk/lp/flights/lcy/opo/london-to-porto) ### Cars > [Car hire in Bratislava](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Bratislava.d6035000.Car-Hire-Guide) ### Activities ### Packages > [Claigan Coral Beach](https://www.expedia.co.uk/Claigan-Coral-Beach-Dunvegan.d553248621532494744.Attraction) > > [Bamberg Holidays](https://www.expedia.co.uk/Bamberg.d5390.Holidays-City-Breaks) > > [Kek Lok Si Temple](https://www.expedia.co.uk/Kek-Lok-Si-Temple-George-Town.d6113864.Attraction) > > [Greece](https://www.expedia.co.uk/lp/theme-holidays/all-inclusive-holidays/67/Greece) ### General ---