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Reviews of Leopard Beach Resort & Spa

5 out of 5
Leopard Beach Resort & Spa
Diani Beach Road, Diani Beach

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 103 reviews" "
Rating 8 - Good. 41 out of 103 reviews" "
Rating 6 - Okay. 15 out of 103 reviews" "
Rating 4 - Poor. 2 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roy Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highlight of my 2023...especially the staff 👌 and scenery ❤️
Response from GM on 29 Feb 2024
Dear Roy Martin,Greetings from a sunny Diani Beach,Thank you for sharing your comments and for the excellent rating regarding your stay at our hotel. As Leopard Beach Resort & Spa family, we are very happy to see that your stay met your expectations and that you had a good time. We look forward to welcome you again in the near future . Kind Regards,Kioko MusyokiGeneral ManagerLeopard Beach Resort &Spa.

10/10 Excellent

JULIUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 6 Jan 2024
Dear Julius,Greetings from Leopard Beach Resort & Spa.We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Leopard Beach Resort & Spa.Kind regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

10/10 Excellent

Ray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were absolutely amazing and the property was excellent! I would definitely stay here again. Thank you!
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Greetings from Leopard Beach Resort & Spa! We are delighted to hear that you had a positive experience at Leopard Beach Resort & Spa and that our staff provided you with great service. Once again, thank you for your excellent review and we look forward to welcoming you again soon.Kind Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Gail

Stayed 1 night in Jun 2023
Response from GM on 30 Jul 2023
Dear Gail,Many thanks for choosing to visit Leopard Beach Resort & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

10/10 Excellent

Ahmet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from GM on 26 Jun 2023
Dear Ahmet,Greetings from Leopard Beach Resort & Spa.We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Leopard Beach Resort & Spa. Hope to have more opportunities in the future to welcome you back.Kind regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

6/10 Okay

Rajesh

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
holiday experience
The Hotel is good and in a super location, i have returned back to leopard beach after 15years, the rooms are amazing very very spacious and fully refurbished and clean. the beddings are goods, teh reception team and staff are good... The amenities in the hotel needs to be looked into, the pool needs to be redone as the access in to the pool and out of the pool is very difficult as the stairs and rails are old and high for the young and very difficult for the oldies also risky and one of the reason why the pool was not busy because of this..the food / catering sections through out the hotel need to be redone to latest equipment and services...the foods served in the 5 days was basically the same through out our stay with a small variation...the quality and service of the food need to be looked into...hygiene n cleanliness is low... its a beautiful property BUT needs a lot of attention. its a pity to see it going down...
Stayed 3 nights in Apr 2023
Response from GM on 12 May 2023
Dear Guest,First and foremost we would like to thank you for choosing Leopard Beach Resort & Spa for your stay. It's great to hear that you were happy with location, staff, room and hotel. On the other hand, we are concerned to note that you weren't fully satisfied with our pool. We have taken into consideration your comments and have shared these with my colleagues. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Best Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We had a great time at Leopard Beach Hotel. The housekeeping staff was quite accommodating. The room was large, and the mattresses were comfortable. The bathroom, on the other hand, was not thoroughly cleaned. The food was average, and the annoying flies on the food and all over the table made for an unpleasant dining experience..
Stayed 3 nights in Apr 2023
Response from GM on 27 Apr 2023
Dear Guest,Greetings from Leopard Beach Resort & Spa!Thank you for choosing Leopard Beach Resort & Spa. It was concerning to find out that you weren't fully satisfied with our food. Your comments are taken into serious consideration. However, on the other hand, we very much appreciate the positive comments about our rooms. We would love to have the chance to welcome you back in Diani Beach for another stay.Best Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

6/10 Okay

John-Green

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from GM on 12 May 2023
Dear John,Greetings from Leopard Beach Resort & Spa!We would wish to thank you for choosing our resort as your place of destination. Hope you could give us another opportunity to welcome you back .With sincere regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Nice hotel and staff but poor food
The room I was in was a cabin with lovely sea views and was very spacious. The staff were very friendly, especially Salome. However the food was not of the required standard. Worst of all were the pizzas. They were beyond thin, half burnt, half not cooked. They put fresh mushrooms instead of dried mushrooms so the water leaked from them and made the whole pizza so wet and soggy. I couldn't eat it. Not sure I'd go back
Stayed 4 nights in Jan 2023
Response from GM on 12 Feb 2023
Dear Martin,We are very happy you chose Leopard Beach Resort & Spa for your stay in Diani Beach. We are proud to know that you enjoyed our supportive staff and beautiful view. However, we have noted the complain about the pizza and taken it into serious consideration. We would love to have the chance to welcome you back in Diani Beach for another stay.Best Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from GM on 3 Feb 2023
Dear Margaret,Many thanks for choosing to visit Leopard Beach Resort & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Nancy, Nairobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Response from GM on 3 Feb 2023
Dear Nancy,Thank you for taking the time to share your review following your recent stay at Leopard Beach Resort & Spa. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Leopard Beach Resort & Spa. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

10/10 Excellent

JULIUS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Geat place for a family hiday.
Stayed 3 nights in Dec 2022
Response from KM on 12 Dec 2022
Dear Julius,Many thanks for taking the time to share with us your rating on your Leopard Beach Resort & Spa experience. Look forward to your future visits!Best regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are well kept with lots of monkeys around and few gekos which is Something nice to wake up to. There is a gym and nice spa area. The rooms are good and the beach area is also nice. Aimed more at families, couples or travelling business people. Staff, house keeping and reception were all very nice. Down side is the food in resort, restaurants close early and food quality is poor. Also the bar area needs to be kept more hygenic apart from that lovely stay
Response from KM on 12 Dec 2022
Dear Mohammed,Greetings from Leopard Beach Resort & Spa. Thank you for your excellent review of our hotel. We were truly pleased to hear that you enjoyed spa, stay and room despite having a challenge with our food, bars and closing times of our restaurant. We have taken your concern into serious consideration. We would love to have the chance to welcome you back in Diani Beach for another stay.With Kind Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining facilities and food were good
Stayed 3 nights in Oct 2022
Response from KM on 2 Nov 2022
Dear Peter,Thank you very much for choosing Leopard Beach Resort & Spa for your accommodation. We are pleased to note that you enjoyed the comforts of our hotel including our food and our facilities. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling at the island was a poor day. Tide pooling a few years ago was better.
Stayed 5 nights in Oct 2022
Response from KM on 2 Nov 2022
Dear Philip,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Martin Paul

Stayed 4 nights in Oct 2022
Response from KM on 2 Nov 2022
Dear Martin Paul.Thank you for the warm feedback on your recent stay with us. It is delighful to learn that you had a great stay.We hope to see you again at Leopard Beach Resort & Spa,Warm regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

baruch

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is too poor breakfast and dinner
Stayed 4 nights in Oct 2022
Response from KM on 2 Nov 2022
Dear Baruch,Thank you for taking the time to leave your feedback. We are sorry to note you were not satisfied with your stay at our Resort. We have taken your feedback into serious consideration.It will be our pleasure to welcome you again to our premises. Best regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

10/10 Excellent

GIL

Stayed 3 nights in Oct 2022

10/10 Excellent

Geraldine

Stayed 3 nights in Oct 2022
Response from KM on 2 Nov 2022
Dear Geraldine, Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as a guest. We hope to welcome you back the next time. Warm regards, Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Valdry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner by the beach. The beautiful lounges for relaxing. Good staff.
Stayed 3 nights in Sep 2022
Response from KM on 27 Sept 2022
Dear Valdry,Greetings from Leopard Beach Resort & Spa!We would like to thank you for choosing Leopard Beach Resort & Spa for your stay. Our team is very happy that you enjoyed your stay at Leopard Beach Resort & Spa and that you enjoyed the services and good relations offered by our staff. We would love to welcome you back in the nearest future.Kind Regards,Kioko Musyoki,General Manager,Leopard Beach Resort & Spa.

8/10 Good

Kanyiha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is big some directional signs to show where particular rooms were would help
Stayed 2 nights in Jun 2022
Response from KM on 11 Jul 2022
Dear Kanyiha, Thank you for your overall positive response. We are sharing your excitement and awaiting for you to welcome back at Leopard Beach Resort & Spa. Best regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from KM on 11 Jul 2022
Dear Marjorie, We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Leopard Beach Resort & Spa. Hope to have more opportunities in the future to welcome you back. Kind Regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

10/10 Excellent

Simon

Liked: Staff & service, amenities, property conditions & facilities
Beautiful location Beautiful scenery Delicious food Friendly staffs
Stayed 2 nights in Jun 2022
Response from KM on 13 Jun 2022
Dear Simon, Let us thank you for recommending Leopard Beach Resort & Spa after the experience you had with us! We are proud to know that you enjoyed our accessible location and professional staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Kind Regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

10/10 Excellent

erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the staff members and the facility. Being the off season the 3 of us got to enjoy more of the place to ourselves. They were helpful, happy to see us, and always fun. We truly appreciated Mary and Vincent, and other entertainment crew, who did such a great job showing us a fun time.
Stayed 2 nights in May 2022
Response from KM on 13 Jun 2022
Dear erica, Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Leopard Beach Resort & Spa. With kind regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

6/10 Okay

Mithun

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is really good but food is make me disappointed, if you willing to just stay with out food room are good but food is so rubbish
Stayed 1 night in May 2022
Response from KM on 13 Jun 2022
Dear Mithun, Thank you very much for choosing to stay at Leopard Beach Resort & Spa, although it was with concern to note that you were not satisfied with our food. The comments you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

6/10 Okay

BRENDA

Disliked: Cleanliness
Stayed 3 nights in May 2022

6/10 Okay

Vivek

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Return visit
Having visited LBR for over 20 years with my children and attended a family wedding, I must say my recent return was rather disappointing. Compared to other international hotels at CV-19 times, it faces basic amenities not working and certain CV -19 protections not being in place.
Stayed 4 nights in Dec 2021
Response from KM on 20 Jan 2022
Dear Vivek, Thank you very much for choosing to stay at Leopard Beach Resort & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

8/10 Good

Nancy Njeri, Nairobi

Stayed 5 nights in Dec 2021

8/10 Good

Howard

Travelled with family
Liked: Staff & service, room comfort
Leopards don’t bite!
Enjoyable short trip
Stayed 3 nights in Dec 2021
Response from KM on 30 Dec 2021
Dear Howard, We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Leopard Beach Resort & Spa. Hope to have more opportunities in the future to welcome you back. Kind regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

6/10 Okay

Martin

Stayed 2 nights in Dec 2021
Response from KM on 30 Dec 2021
Dear Martin, We appreciate that you have taken the time to write a review for Leopard Beach Resort & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit. Kind Regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

8/10 Good

Valli

Liked: Cleanliness, staff & service, room comfort
Leopard beach hotel - positive & negative review
Leopard beach hotel is lovely overall, rooms were clean, the air conditioning was working well. Hotel is on the beach and the beach and hotel swimming pool are lovely. Unfortunately there is a bit of a downside, could not get adequate hot water in the shower. The breakfast & evening meals were not that great - they need improving in terms of quality and choice. We ended up eating at a nearby Italian restaurant - Leornado’s which was lovely and reasonably priced.
Stayed 2 nights in Dec 2021
Response from KM on 30 Dec 2021
Dear Valli, Let us thank you for recommending Leopard Beach Resort & Spa after the experience you had with us! Our team is very happy that you enjoyed your stay at Leopard Beach Resort & Spa and that you enjoyed your room. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from KM on 30 Nov 2021
Dear Brenda, At Leopard Beach Resort & Spa our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you. We value your feedback and look forward to welcoming you back soon. Kind regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Oct 2021
Response from KM on 29 Oct 2021
Dear Richard, Thank you for choosing to visit Leopard Beach Resort & Spa. We have well noted and appreciated your lovely rating and great comment! Do look forward to welcoming you back soon. With best regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

10/10 Excellent

Rimma

Travelled with group
It was marvelous I definitely enjoyed my one weeks stay there
Stayed 4 nights in Oct 2021
Response from KM on 16 Oct 2021
Dear Rimma, We noted with pleasure the positive rating you have posted on your Leopard Beach Resort & Spa experience. And look forward to welcoming you back. With best regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

10/10 Excellent

Austine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT!!
It was a great relaxing stay. The garden is amazing, the staff are friendly and the food was plenty.
Stayed 3 nights in Aug 2021
Response from KM on 31 Aug 2021
Dear Guest, We are very happy you chose Leopard Beach Resort & Spa for your stay in Diani Beach. We are delighted to hear that you enjoyed your stay and our staff made your feel at home and you were happy with our food and that you enjoyed our garden. We hope to have the chance to welcome you back at Leopard Beach Resort & Spa in the nearest future. With Kind Regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

8/10 Good

hussein

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from KM on 21 Sept 2021
Dear Hussein, Many thanks for choosing to visit Leopard Beach Resort & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future. With kind regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

8/10 Good

Howe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall with a few caveats
Great property, great people, great service! The tap water is saltwater, so not great on the skin and certainly not potable (signs indicating this would be nice)
Stayed 1 night in May 2021
Response from KM on 31 May 2021
Dear Guest, Thank you very much for your kind rating. We are delighted to hear that you had a positive experience at Leopard Beach Resort & Spa and that you enjoyed the friendliness of our service. We hope to have the chance to welcome you back at Leopard Beach Resort & Spa in the nearest future. With Kind Regards, Kioko Musyoki, General Manager, Leopard Beach Resort & Spa.

8/10 Good

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overllokay
can improve on foods and general cleaning ness
Stayed 1 night in Feb 2020
Response from KM on 30 Jan 2021
Dear Francis, Thank you for choosing to visit Leopard Beach Resort & Spa. We have well noted and appreciated your lovely rating! Do look forward to welcoming you back soon. With best regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall a nice stay in a good resort with a very good value for money. Great beach, very nice staff. Room (garden view) was nice, but i had a couple of ants at one point and the towels were a bit old. Wifi was very weak in the room and otherwise only available at the reception/lobby (none at the beach or the pool). The food was good, but not a huge variety.
Stayed 9 nights in Jan 2020
Response from Leopard beach management on 17 Feb 2020
Dear Valued Guest, Many thanks for choosing to stay with us during your recent holiday. We are glad you enjoyed your stay overall and have taken note on areas we need to improve on. With kind regards Leopard beach management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dec.2019 Stay
Overall, the stay was quite good. The staff were very friendly. Check in time - we had to wait for almost 2hrs before we got a room. No complimentary drink was offered. The room could do with some updating especially the bathroom. The beach is quite rocky with lots of coral but the grounds are spectacular and the residence villas are gorgeous!
Stayed 6 nights in Dec 2019
Response from Chui Management on 31 Jan 2020
Dear Guest, Thank you for staying with us and for your feedback. We have taken note of your concerns and we will have them addressed. Thank you for staying with us. With Kind Regards Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Chui Management on 31 Jan 2020
Dear Guest, Thank you for staying with us and for your feedback. With kind regards Chui Management

4/10 Poor

ados

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the price
The reception didn’t provide a room until almost two hours after check-in time. They were rude and not very competent.
Stayed 1 night in Oct 2019
Response from KM on 30 Jan 2021
Dear ados, Thank you for choosing to stay at Leopard Beach Resort & Spa and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

10/10 Excellent

Kath, Nairobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely rooms, good food, great amenities.
Stayed 3 nights in Sep 2019
Response from KM on 30 Jan 2021
Dear Kath, Thank you very much for choosing Leopard Beach Resort & Spa for your stay in Diani Beach. Our team is happy to note that you enjoyed our tasty food, comfortable room and supportive staff. We would love to welcome you back in the nearest future. With Kind Regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, faded beddings not white purple color of the curtains off putting. Salty showering water Water bottles too small.
Stayed 4 nights in Sep 2019
Response from KM on 30 Jan 2021
Dear Guest, We noted with pleasure the positive rating you have posted on your Leopard Beach Resort & Spa experience. And look forward to welcoming you back. With best regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from KM on 30 Jan 2021
Dear Guest, Many thanks for choosing to visit Leopard Beach Resort & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future. With kind regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It has been a struggle for me as to what to write. We were horifically disappointed with the resort but to some degree the management worked with us. Upon arriving we noticed that the "superior" room was nothing like the pictures, the entire room was dated with cracked tiles, poorly maintained wooden fittings and no hot water. The bathroom had dirty floor prints and so we complained and as a result were upgraded to an executive room. At first entrance, this was bigger, more plush and so we accepted. we had just gotten back from 6 days in the Mara and our judgement was poor. With the management having left us, we noticed several issues. BOTH toilet seats were broken with hap hazard attempts to repair them, the carpets were not hoovered, and one of the pillows had a stain on it. this was their idea of one of their most exclusive rooms. but we looked past this and tried to have a shower. There was no hot water here either. as i stood there naked waiting for the hot water to appear, my wife managed to switch off the light in the bathroom, at which point i realised i was standing at a window which was visible from the adjacent property, and also the guard literally outside our window. I did my best to shower with lukewarm water and went and ensured that we were infact visible whilst showering....... we were. at this point i requested the operations manager again. Their response "you may leave if you want". "You can check out at your will." "The hotel was built in 1974".
Stayed 4 nights in Feb 2019
Response from KM on 30 Jan 2021
Dear Guest, Thank you for choosing to visit Leopard Beach Resort & Spa. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. With kind regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: easy beach access. tasty food in main restaurant, nice AC units with temperature control in the room. Dislike: had to pay for all drinking water. I understand charging guests for alcoholic drinks and sodas but, charging 350 KSH ($3.50) per liter for a basic necessity like water was stupid. Put out several water coolers in the main areas with filtered water and let the guests fill up their own water bottles through out the day. Also, in a country that already has a problem with plastic trash being everywhere, the amount of plastic waste generated by their current beverage system is abominable.
Stayed 5 nights in Jan 2019
Response from KM on 30 Jan 2021
Dear Guest, First and foremost we would like to thank you for choosing Leopard Beach Resort & Spa for your stay. We are delighted to hear that you had a positive experience at Leopard Beach Resort & Spa and that you enjoyed the variety of our food and the accessibility of the beach. We hope to have the chance to welcome you back at Leopard Beach Resort & Spa in the nearest future. With Best Regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

6/10 Okay

Martin

Liked: Cleanliness, room comfort
I suppose you get what you pay for
Staff are very friendly but not overly competent in many cases. Generally impressed with the food, did not get bored with buffet in 11 days. One night they even set it all up on the beach, which was very lovely. Range of wines is limited & expensive, but worst of all they store all wines in a baking hot room at about 35 C (aircon not working for weeks, no urgency to fix it). Could not get anyone to understand that this is ruining their wine stocks & that cooling a few of the whites in a fridge will not compensate for the damage already done. Several maintenance issues with the room (eg shower having almost no pressure, most TV channels not operating/fuzzy/no sound) should not require a guest to point out. Then it takes repeated requests + several days to get anything fixed. Internet access is disastrous. 90% of the time it just does not work at all, even in the public lounge area where it is best. Room access hopeless. Business centre manager seems blissfully unaware of problem. A bit disappointed with lack of available equipment compared to what is standard (& included) in other Kenyan beach resorts eg. body boards, windsurfers, canoes, bicycles, etc. All of these had to be hired at very high prices from 3rd party providers. Kids club a big disappointment; staff have to be cajoled to run it at all, despite detailed advertised "programme" Great to have so many monkeys close up, but don't leave patio doors even slightly open. They clean out any available food in minutes!
Stayed 11 nights in Dec 2018
Response from KM on 30 Jan 2021
Dear Martin, Thank you for taking the time to write and post your review. First of all, we would like to thank you for your positive comments about our tv, price, room, staff and food. It is with concern that we find out that you weren't fully satisfied with our internet. Your feedback is very much appreciated and has been communicated to the relevant departments. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better. With Best Regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa

10/10 Excellent

Philippa, Kamloops, B.C , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds, very friendly helpful staff, interesting food, beautiful theme nights
Stayed 5 nights in Oct 2018
Response from KM on 30 Jan 2021
Dear Philippa, First and foremost we would like to thank you for choosing Leopard Beach Resort & Spa for your stay. We are proud to know that you enjoyed our friendly staff and delicious food. We would love to have the chance to welcome you back in Diani Beach for another stay. With Kind Regards, Kioko Musyoki General Manager Leopard Beach Resort & Spa