Mogren Fortress

This is a good hotel with a good restaurant..however..when you're purporting to be a luxurious spa hotel and commanding luxury prices the expectation and judgment is obviously strict. From a hotel that's more expensive than any in the region guests expect a seamless luxurious perfect stay. In our case the pool and hot tub were out of order the entire weekend of our stay. In a luxury spa hotel! they did offer 30 less on massages but I dont like massages so I was displeased. Their gym is reasonably sized and equipped, however the high tech treadmills they have with large screens showing TV and YouTube and Netflix options, all don't work and aren't connected. Also there's no drinking water in the gym, only a sign that directs you across the hall to drink water in the spa...but the spa water dispenser wasn't working the entire weekend either and had no cups in the dispenser. The food in the restaurant was delicious. Period. But...at prices over 3 times that if any local restaurant...you expect world class.and It wasn't. The service, despite the restaurant being 20% occupied was extremely slow and amateur. The arugula salad we ordered was inedible, containing mostly tough woody stems impossible to eat, and was returned uneaten. In any serious restaurant in this price range, this would have immediately been noted and asked about...but here..nothing. we also received sparkling water when we requested still, and other minor issues. If you're commanding luxury prices..no excuses.

Even before arriving at the hotel, I received an email informing me that the room I had booked did not include access to the swimming pool. I have to say that the advertising was misleading, and the fact that the hotel sends this email in advance suggests they are aware of the issue. Although it was stated in the fine print after selecting the room that pool access was not included, the layout is very confusing. Hotel rooms, rooms with pool access, and rooms without pool access are all mixed together, making it very difficult to notice the difference when booking. This felt misleading and was very disappointing. Overall, however, the place is lovely. There are restaurants, cafés, and a supermarket, making it very convenient. The rooms are beautiful, and the staff are wonderful!