Title: Palazzo Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palazzo Hotel Hotel in Moenchengladbach ![Restaurant](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/4009391b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/cd8f294c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room (Easy) | In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/bcd2e37c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/1bc72f8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/76a24be0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Palazzo Hotel in Eicken welcomes travelers with WiFi and a convenient snack bar. The sunny terrace is perfect for unwinding, and the vending machine offers quick bites. Guests appreciate the hotel's helpful assistance with planning local tours. 6.2 ## Popular amenities - Parking available - Breakfast available - Kitchen - Housekeeping - Free WiFi £49 includes taxes & fees 23 Nov - 24 Nov ## Room options ### Check availability for these dates Tonight [Nov 21 - Nov 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 22 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=885284&PinnedHotelID=885284&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![TV](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/c1e3955c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room (Busy) ### Highlights Soundproofed Heating Kitchenette TV Hairdryer Private bathroom Satellite channels Wardrobe - Sleeps 1 - 1 Single Bed ![Double Room (Easy) | In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/bcd2e37c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Easy) ### Highlights Soundproofed Heating Kitchenette TV Hairdryer Private bathroom Satellite channels Wardrobe - Sleeps 2 - 1 Double Bed ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/7ba75bc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room (Busy) ### Highlights Soundproofed Heating Kitchenette TV Hairdryer Private bathroom Satellite channels Wardrobe - Sleeps 2 - 2 Single Beds ![Triple Room (Cosy) | In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/890000/885300/885284/277d6e9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room (Cosy) ### Highlights Soundproofed Heating Kitchenette TV Hairdryer Private bathroom Satellite channels Wardrobe - Sleeps 3 - 1 Double Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMoenchengladbach-Hotels-Palazzo-Hotel.h885284.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMoenchengladbach-Hotels-Palazzo-Hotel.h885284.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.20010%2C6.44999&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nCnXEDOZrsvzmE4n5aRry0Zrgks=) Hindenburgstr. 286, Moenchengladbach, NW, 41061 #### What's nearby - Hindenburgstrasse - 1 min walk - 0.0 miles - Kaiser-Friedrich-Halle - 13 min walk - 0.7 miles - Bunter Garden - 18 min walk - 1.0 mile - Old Market Square - 20 min walk - 1.1 miles - Abteiberg Museum - 20 min walk - 1.1 miles #### Getting around - Mönchengladbach-Lürrip S-Bahn - 3 min drive - Mönchengladbach Central Station - 7 min walk - Düsseldorf Intl. Airport (DUS) - 30 min drive #### Restaurants - ‪McDonald's - ‬11 min walk - ‪Kentucky Fried Chicken - ‬11 min walk - ‪Pizzeria Piazza Grande - ‬6 min walk - ‪Olympia Grill Am Schillerplatz - ‬8 min walk - ‪Maxim Döner - ‬6 min walk ## About this property ### Palazzo Hotel Hotel located in Eicken Palazzo Hotel provides amenities, such as a terrace and a snack bar/deli. Guests can connect to free in-room WiFi. You'll also find perks such as: - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Tour/ticket information, smoke-free property and a vending machine - A lift Room features All guest rooms at Palazzo Hotel offer amenities, such as free WiFi and safes, in addition to sound-insulated walls and free newspapers. Extra conveniences in all rooms include: - Bathrooms with showers and hairdryers - TVs with satellite channels - Kitchenettes, heating and daily housekeeping ## Similar properties ![1 bedroom, premium bedding, desk, soundproofing](https://images.trvl-media.com/lodging/26000000/25710000/25703600/25703512/abd210c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Select Suites & Aparts Hardterbroich-Pesch - Pet-friendly - Parking included - Free WiFi - Housekeeping 9.0 Wonderful 64 reviews £63 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=25703512&PinnedHotelID=25703512&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/25000000/24410000/24402800/24402705/4e41d75c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rosenmeer Eicken - Pet-friendly - Parking included - Free WiFi - Restaurant 8.6 Excellent 42 reviews £69 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=24402705&PinnedHotelID=24402705&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3740000/3738600/3738568/c948a925.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fair Hotel Mönchengladbach Gladbach - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.6 Excellent 170 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=3738568&PinnedHotelID=3738568&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/200000/193400/193334/27370bcb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Elisenhof Hockstein - Pet-friendly - Parking included - Free WiFi - Breakfast available 8.4 Very good 247 reviews £56 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=193334&PinnedHotelID=193334&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/8000000/7120000/7117900/7117841/b42ff65e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Freiraum Hockstein - Breakfast included - Pet-friendly - Parking included - Free WiFi 7.8 Good 229 reviews £49 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=7117841&PinnedHotelID=7117841&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/6000000/5300000/5292700/5292657/b87ec5b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### T3 Hotel Cityloft Moenchengladbach - Pet-friendly - Parking included - Free WiFi - Breakfast available 7.8 Good 158 reviews £77 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=5292657&PinnedHotelID=5292657&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Onsite parking available only on request - Covered parking on site (EUR 9.99 per night) - Limited on-site parking ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 8.99 for adults and EUR 5 for children - Snack bar/deli ### Family friendly - In-room kitchenette - Snack bar/deli - Soundproofed rooms ### Conveniences - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - Lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Kitchenette ### More - Free daily newspapers - Heating - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 10:00 PM Early check-in subject to availability Early check-in fee: EUR 20 Minimum check-in age - 18 ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: EUR 20 Express check-out available ### Special check-in instructions The front desk is open Monday - Saturday (6:00 AM - 10:00 PM) and Sunday - Sunday (7:00 AM - 3:00 PM) Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 8.99 for adults and from EUR 5 for children - Covered self-parking fee: EUR 9.99 per night - Early check-in fee: EUR 20 (subject to availability) - Late check-out fee: EUR 20 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve rollaway/extra beds and on-site parking This property accepts credit cards, mobile payments and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Palazzo Hotel Mönchengladbach Palazzo Hotel Mönchengladbach Moenchengladbach Palazzo Mönchengladbach Palazzo Mönchengladbach Moenchengladbach Palazzo Hotel Hotel Stargaze Palazzo Hotel Palazzo Hotel Moenchengladbach Palazzo Hotel Hotel Moenchengladbach ## Frequently asked questions ### Is Palazzo Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Palazzo Hotel? > As of 21 Nov 2025, prices found for a 1-night stay for 2 adults at Palazzo Hotel on 23 Nov 2025 start from £49.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Moenchengladbach-Hotels-Palazzo-Hotel.h885284.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Palazzo Hotel? > Self-parking is available for EUR 9.99 per night. Limited spots are available. ### What time is check-in at Palazzo Hotel? > Check-in start time: 4 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of EUR 20 (subject to availability). ### What time is check-out at Palazzo Hotel? > Checkout is at 11 AM. Late checkout is available for EUR 20 (subject to availability). ### Where is Palazzo Hotel located? > Located in Eicken, this hotel is within a 15-minute walk of Hindenburgstrasse and Kaiser-Friedrich-Halle. Bunter Garden and Old Market Square are also within 1 mile (2 km). Mönchengladbach-Lürrip S-Bahn is 29 minutes by foot and Mönchengladbach Central Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palazzo Hotel Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.6 Cleanliness ### 6.0 Location ### 6.8 Staff & service ### 4.4 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 24 8 - Good 63 6 - Okay 49 4 - Poor 25 2 - Terrible 36 ### 2/10 Terrible #### Joyce 16 Nov 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Awful experience! The door lock was visibly broken and wouldn’t lock! It wouldn’t lock! Large flies in the washroom… that’s when we decided to leave. Huge stains on the carpet, finger prints all over the windows and a very sketchy neighborhood. We walked out… and lost 4 nights prepaid hotel. We hope Expedia refunds our money… and speaks to this hotel. ##### Joyce Stayed 4 nights in Nov 2023 ### 2/10 Terrible #### Mohamed 30 Aug 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### AVOID IT!! AVOID IT!! The room has a strong bad smell. The room is not maintained at all. It took around 30 minutes to check in with the receptionist. There is no customer service at all. I have found a room with broke door and a lot of dirt inside in-front of the door where my room is. It is written on the door that it is not safe around, and I am responsible for my stuff. The Wi-Fi never reached the third floor. ##### Mohamed Stayed 5 nights in Aug 2023 ### 2/10 Terrible #### Marcel 13 Nov 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Das kann man nicht als Hotel bezeichnen. Die reinste Katastrophe!!! ##### Marcel Stayed 1 night in Nov 2023 ### 8/10 Good #### Valentin 16 Sept 2022 Liked: Staff & service Sehr günstig. Preis-Leistung stimmt. ##### Valentin Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Marcel 26 Jun 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Verkleidung am Bett abgerissen Tür wie aufgebrochen Tür kaum abschließbar Nachttischlampe defekt Schlauch von Duschbrause defekt Wasser aus der Wand Halterung Duschbrause defekt Haltestelle Duschbrause defekt Vorhänge ausgerissen Teppich wie mit Chemiekalie bespritzt Wand unsauber nachgestrichen Einschusslöcher? Rauchmelder demontiert Kuhle in der Bettmitte 1 Keks für 2 Gäste Müllsäcke im Flur Einkaufswagen im Flur Fahrstuhl unsauber Kein WLan Parkplätze mehr oder weniger frei ##### Marcel Stayed 1 night in Jun 2022 ### 4/10 Poor #### Björn 19 Nov 2021 Disliked: Cleanliness, staff & service Nun das ganze Hootel ist enttäuschend. Die Zimmer heruntergekommen. Flecken auf Teppich, Vorhänge teils abgerissen. Bad: Unglaublich Toilette innen dreckig verkalkt - Dusche ebenso. Waschbecken - verstopft Sysphon dicht und stinkig. Da sollte mal ein größerer Trupp durch. Wennman jahrlang alles schleifen lässt kommt derartiges dabei heraus. Schade, denn die eigetliche Einrichtung war mal sehr ordentlich. Betten waren OK - und absolut sauber! Allerdings sollte man Rucherzimmer vielleicht nicht in Etagen haben wo Nichtraucher sind. ##### Björn Stayed 3 nights in Nov 2021 ### 8/10 Good #### BJP 18 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Friendly staff, simple but clean room Simple hotel but clean and very friendly staff. Price/Quality ratio is good. Room is spacious ##### BJP Stayed 1 night in Aug 2021 ### 2/10 Terrible #### Verified traveller 14 Aug 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel überbucht systematisch Zimmer und man steht mit mehreren Gästen vor der Rezeption. Dann wird Ausweichzimmer in Düsseldorf-Willich angeboten. Kein Hilfe bei der Stornierung, Kreditkartendaten müssen vorher angegeben werden. NUR ÄRGER - FINGER WEG! ##### Verified traveller Stayed 1 night in Aug 2021 ### 8/10 Good #### Verified traveller 22 May 2021 Liked: Staff & service, property conditions & facilities Nicht alle Lampen haben funktioniert ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller 21 May 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities War ok ##### Verified traveller Stayed 1 night in May 2021 ### 8/10 Good #### Verified traveller 14 Dec 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alles umd immer wieder gerne, Service war super ,Unterkunft top gepflegt ##### Verified traveller Stayed 2 nights in Dec 2020 ### 2/10 Terrible #### Verified traveller 5 Nov 2020 #### Was not able to stay as no staff in the hotel foun There was no attendance at the reception. I have waited for 40 minutes, ringed the bell and called the hotel phone numbers with no response. I had then to find the alternative given that it was becoming late ##### Verified traveller Stayed 1 night in Nov 2020 ### 10/10 Excellent #### Petra 19 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Preis Leistungsverhältnis super ##### Petra Stayed 1 night in Oct 2020 ### 8/10 Good #### Joseph 17 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bon séjour Séjour correct ##### Joseph Stayed 1 night in Sep 2020 ### 6/10 Okay #### Jürgen 16 Aug 2020 Disliked: Cleanliness, property conditions & facilities, room comfort Positiv: größe des Zimmers, Matraze gut, Mobiliar geht noch. Negativ: Teppichböden auf Flur erhebliche GROßE Flecken. Das ist der erste Eindruck, der war schon Bedauernswert.Obwohl das Zimmer sauber war. Ich glaube sämtliche Zimmertüren hatten Aufbruchspuren. Nicht gerade vertrauensvoll. Wir wohnten hinten heraus. Da war eine Betonwand in 10Mtr. Entfernung ein bisschen Efeu dort wachsen lassen und alles sieht besser aus. Zuggeräusche vorhanden, aber die waren nicht besonders störend. Mit ein wenig Renovierung, Teppichboden, Türen, Efeu wäre der erste Eindruck viel besser. Dann würde es auch bessere Bewertungen geben. Für das unterste Preissegment gebe ich alles in allem eine 4+ ##### Jürgen Stayed 1 night in Aug 2020 ### 6/10 Okay #### Verified traveller 2 Aug 2020 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Die Unterkunft im Doppelzimmer hat knapp 50€ gekostet, was in Ordnung geht. Check-In war bei mir rasch, jedoch nur in Bar möglich (gab Probleme mit der Elektronik). Die Mitarbeiterin war aber stets freundlich. Der Aufzug wirkt nicht wirklich sicher und die Zimmer sind wirklich abgewohnt. Zudem hat man keine Klimaanlage, was bei 35 Grad nicht grad angenehm ist. Aufzug geht übrigens nur bis in den 4. Stock. Den letzten muss man dann zu Fuß gehen. Betten waren in Ordnung, die Dusche auch. Mir ist jedoch sauer aufgestoßen, dass die Handtücher, sowie Badetücher mit Tierfedern übersät waren. Keine Ahnung wie es dazu kam, aber empfand ich als sehr unseriös, bzw. fast schon ekelhaft. Ansonsten war die eine Nacht aber in Ordnung. ##### Verified traveller Stayed 1 night in Jul 2020 ### 2/10 Terrible #### jean-charles 20 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Coronavirus reveals the true spirit Dear Future customer, The current coronavirus disaster has revealed something rotten in the administration of this hotel. The hotel has decided to take the easy money instead of doing the right thing during a worldwide pandemic. I could not come to Germany from Italy as the country was blocked (and luckily i did not go because germany Closed his borders in the meantime). Besides, i could have potentially contaminated the whole hotel !And I asked for a refund. Despite this, the hotel made the decision to refuse me to refund my money after paying to stay at your hotel. This is not an insignificant amount of money to have evaporate. Hotels.com told me they tried to negociate with you and you refused. I thought Hotels.com customer service was effective and efficient but they were many times unreachable and unreliable (promising answers a day and replying few days later) This inhuman treatment of my request from both the Stargaze hotel and hotels.com reveals a lot. I don’t expect and contact from these 2 entities but I hope my story will give you an idea of their mentalities. ##### jean-charles Stayed 3 nights in Mar 2020 ### 8/10 Good #### Verified traveller 13 Mar 2020 Liked: Staff & service, property conditions & facilities Normal kein Kühlschrank sonst solide,Frühstückspause klein nur zweier tisch ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Verified traveller 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I’ve stayed many time as this hotel. Always had good service and clean room ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Paul 20 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unschlagbar gut und günstig War eine Nacht im Hotel. Habe für € 34,20 noch nie in einem Hotel ein so gutes und großes Zimmer erhalten. Ruhige und zentrumsnahe Lage, der Bahnhof nur 5 Gehminuten entfernt und bei Bedarf viele Parkplätze vor dem Hotel. Sauber, ruhig, zentral, günstig und mit freundlichen Mitarbeitern. ##### Paul Stayed 1 night in Jan 2020 ### 8/10 Good #### Mani, Bodensee 13 Dec 2019 Liked: Cleanliness, staff & service Gute Lage, einfache aber saubere Zimmer Nette Frau am Empfang ##### Mani Stayed 1 night in Dec 2019 ### 8/10 Good #### Uwe 5 Dec 2019 Liked: Cleanliness, staff & service Preis Leistung war gut. Für so wenig Geld erwarte ich kein Luxushotel. Zum schlafen und frisch machen hat es sich gut geeignet. ##### Uwe Stayed 1 night in Nov 2019 ### 10/10 Excellent #### ABDELILAH 23 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Smiley and helpful staff The lovely staff on the desk speaking in English doing everything to assist you. I arrived later at 9:45 pm, the chek-in was done by the smily nice lady. She ordered for me a pizza. The restaurant + the varied buffet very nice although not a lot of space......Very small. The room was spacious I like the view in despite of the small noise from trains which passed all day. ##### ABDELILAH Stayed 5 nights in Nov 2019 ### 8/10 Good #### Christopher 9 Nov 2019 Liked: Staff & service, room comfort #### A good hotel. Stargate Palazzo is okay. The location is good just a short walk from the Hauptbahnhof. The area is okay too. The rooms are spacious and the single bed is large but smaller than a standard double bed. The carpets could do with a good clean but for the money it’s fine and I will stay again. The staff are friendly enough, the breakfast is plentiful and although there is no tea or coffee making facilities in the room, they do sell some drinks and snacks on reception. ##### Christopher Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Wang 31 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good service near train station ##### Wang Stayed 3 nights in Oct 2019 ## Expedia's Latest Trends ### Hotels > [Clayton Hotel Düsseldorf City Centre](https://www.expedia.co.uk/Dusseldorf-Hotels-Hotel-Nikko-Dusseldorf.h16459.Hotel-Information) > > [Hyatt Regency Cologne](https://www.expedia.co.uk/Cologne-Hotels-Hyatt-Regency-Cologne.h11863.Hotel-Information) > > [Hotel Mondial am Dom Cologne - MGallery](https://www.expedia.co.uk/Cologne-Hotels-Hotel-Mondial-Am-Dom-Cologne-MGallery.h3447.Hotel-Information) > > [URBAN LOFT Cologne](https://www.expedia.co.uk/Cologne-Hotels-Urban-Loft-Cologne.h54056258.Hotel-Information) > > [Courtyard by Marriott Cologne](https://www.expedia.co.uk/Cologne-Hotels-Courtyard-By-Marriott-Cologne.h7152543.Hotel-Information) > > [NH Düsseldorf City](https://www.expedia.co.uk/Dusseldorf-Hotels-NH-Dusseldorf-City.h9241.Hotel-Information) > > [AMERON Köln Hotel Regent](https://www.expedia.co.uk/Cologne-Hotels-AMERON-Koln-Hotel-Regent.h6336.Hotel-Information) > > [Suite Bizarre SM-Fetish Apartment Apartment](https://www.expedia.co.uk/Essen-Hotels-Suite-Bizarre-SM-Fetish-Apartment-Apartment.h48818202.Hotel-Information) > > [Mauritius Hotel & Therme](https://www.expedia.co.uk/Cologne-Hotels-Mauritius-Hotel-Therme.h1105603.Hotel-Information) > > [Maritim Hotel Köln](https://www.expedia.co.uk/Cologne-Hotels-Maritim-Hotel-Koln.h3350.Hotel-Information) > > [Hilton Cologne](https://www.expedia.co.uk/Cologne-Hotels-Hilton-Cologne.h867432.Hotel-Information) > > [Opera Hotel Köln](https://www.expedia.co.uk/Cologne-Hotels-Opera-Hotel-Koln.h21442190.Hotel-Information) > > [Moxy Cologne-Bonn Airport](https://www.expedia.co.uk/Cologne-Hotels-Moxy-Cologne-Bonn-Airport.h65510798.Hotel-Information) > > [Lindner Hotel Cologne Am Dom, part of JdV by Hyatt](https://www.expedia.co.uk/Cologne-Hotels-Lindner-Hotel-Dom-Residence.h564756.Hotel-Information) > > [NH Collection Köln Mediapark](https://www.expedia.co.uk/Cologne-Hotels-NH-Collection-Koln-Mediapark.h2540882.Hotel-Information) > > [Wasserturm Hotel Cologne, Curio Collection by Hilton](https://www.expedia.co.uk/Cologne-Hotels-Wasserturm-Hotel-Cologne.h26197.Hotel-Information) > > [Hotel Favor](https://www.expedia.co.uk/Dusseldorf-Hotels-Hotel-Favor.h6648760.Hotel-Information) > > [25hours Hotel Das Tour](https://www.expedia.co.uk/Dusseldorf-Hotels-25Hours-Hotel-Duesseldorf-Das-Tour.h20866877.Hotel-Information) > > [Prize by Radisson, Bonn City](https://www.expedia.co.uk/Bonn-Hotels-Prizeotel-Bonn-City.h66862051.Hotel-Information) > > [Pullman Cologne](https://www.expedia.co.uk/Cologne-Hotels-Pullman-Cologne.h22642.Hotel-Information) > > [Dorint Hotel am Heumarkt Köln](https://www.expedia.co.uk/Cologne-Hotels-Dorint-Hotel-Am-Heumarkt-Koln.h920920.Hotel-Information) > > [Garner Hotel Essen - Handelshof by IHG](https://www.expedia.co.uk/Essen-Hotels-Garner-Hotel-Essen-Handelshof-By-IHG.h15835626.Hotel-Information) > > [Tulip Inn Düsseldorf Arena](https://www.expedia.co.uk/Dusseldorf-Hotels-Tulip-Inn-Dusseldorf-Arena.h1577416.Hotel-Information) > > [Max Brown Hotel Midtown, part of Sircle Collection](https://www.expedia.co.uk/Dusseldorf-Hotels-Max-Brown-Midtown.h34841.Hotel-Information) > > [Centro Hotel Arde Koln, Trademark Collection by Wyndham](https://www.expedia.co.uk/Cologne-Hotels-Centro-Hotel-Arde.h23152189.Hotel-Information) > > [Cologne Marriott Hotel](https://www.expedia.co.uk/Cologne-Hotels-Cologne-Marriott-Hotel.h1348734.Hotel-Information) > > [Rhein-Hotel St. Martin](https://www.expedia.co.uk/Cologne-Hotels-Rhein-Hotel-St-Martin.h76885680.Hotel-Information) > > [Mercure Hotel Köln City Friesenstraße](https://www.expedia.co.uk/Cologne-Hotels-Mercure-Hotel-Koln-City-Friesenstrae.h24327.Hotel-Information) > > [art'otel Cologne powered by Radisson Hotels](https://www.expedia.co.uk/Cologne-Hotels-Artotel-Cologne.h3097057.Hotel-Information) > > [Leonardo Hotel Köln](https://www.expedia.co.uk/Cologne-Hotels-Leonardo-Hotel-Koln.h526101.Hotel-Information)