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Reviews of Residence Rododendro

3 out of 5
Residence Rododendro
Località Passo San Pellegrino, Moena, TN

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 36 reviews" "
Rating 8 - Good. 15 out of 36 reviews" "
Rating 6 - Okay. 10 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
The apartment was clean. Equipment bit outdated, but adequate for the price. Overall it is ok.

4/10 Poor

Vincent, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but still below par.
As another reviewer has pointed out this is not really a hotel, more a time share rental service. Firstly we were swayed towards this as it had a swimming pool & sauna - when we got there we were told the recent torrential rain put these out of order. At the end of the holiday he forgot about this story and said it was too expensive to heat during the quiet season & proceeded to show us around the cold (unheated) facilities. Not impressed! The room was adequate except the shower was awful, grubby and need of maintenance (parts of roof falling in too). We were given quilts but only sheets, at least quilt covers would have covered up the dirty/grey looking duvets! Rock hard beds! Electricity - "please do not use all the rings on the cooker at the same time" said the sign! We found out it tripped the electricity supply for the room. One of the rings had a damaged knob and sometimes worked and sometimes tripped out the switch on its own (we were fearful of the electricity supply - always just a bit suspicious we might get a shock or worse). Cooking facilities, No kettle - so heating water in a pot for a cuppa! A few pots with rounded bottoms (that don't work well on electric hobs) and no lids (that fit!). Daniel the young lad in charge was extremely positive and cheerful (although that got on my nerves after a while!)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get the Basics
Was fine for me. Fair warning it is a minimalist stay.

6/10 Okay

eldad

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Stan

Liked: Cleanliness, room comfort
Spectacular Setting but Service is Non-Existant
This is not really a hotel but a time-share condominium that allows short term rentals of its members condos. As such, it is not set up to provide any customer service. We arrived at 6:00 pm and nobody could find a key to our alloted room. After this was sorted, there were no sheets or pillow cases on the beds. It took another hour to get the staff to deliver these to our room. We then had to make our beds ourself. Not a big problem, but just goes to show the attention to detail you can expect. The price of the room, however, is very attractive and does offer very good value for money, escpeically for a family of 5 as we were. The room was also very clean and quiet, and gave a comfortable nights sleep. The San Pelligrino area is beautiful, but if other hotels are available and you want service, you may consider elsewhere.
Response from Daniel on 11 Jan 2014
Dear Sten, is with great pleasure that I write to inform you that the Residence has changed type of management and we will treasure your words. We were sorry to read for the hitch that you has suffered on arrival, please be assured that we will take care of our customers. Yours Sincerely, The direction

8/10 Good

MARCO

Stayed 3 nights in Aug 2023

2/10 Terrible

sebastien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Rododendro on 26 Aug 2023
Buongiorno,Cliente che sbaglia tipo di prenotazione e scarica la sua delusione sulla struttura.Ce ne faremo una ragione!

8/10 Good

Camilla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Proprietario gentile
Stayed 2 nights in Aug 2023
Response from RODODENDRO 2022 on 16 Aug 2023
vi ringraziamo.un caro salutodaniel

6/10 Okay

ireneo

Travelled with family
Disliked: Property conditions & facilities
Struttura sicuramente più adatta x un soggiorno invernale
Stayed 3 nights in Aug 2023
Response from RODODENDRO 2022 on 10 Aug 2023
vi ringraziamo

10/10 Excellent

luigi

Travelled with family
Trovati benissimo Torneremo
Stayed 2 nights in Jul 2023
Response from RODODENDRO 2022 on 25 Jul 2023
vi ringraziamo,a presto,un caro salutodaniel

6/10 Okay

PAOLO

Disliked: Cleanliness
Stayed 4 nights in Jul 2023
Response from RODODENDRO 2022 on 25 Jul 2023
vi ringraziamo

8/10 Good

malinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo posizione,luogo meraviglioso,staff gentilissimi.daniel disponibilissimo.case spaziose.
Stayed 3 nights in Aug 2022
Response from RODODENDRO 2022 on 22 Aug 2022
grazie per la vostra gentilezza,un caro saluto,Daniel Marini

10/10 Excellent

Alessandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence bellissimo con vista mozzafiato. Appartamenti spaziosi e super conodi. Personale cordiale e alla mano. Daniel top
Stayed 3 nights in Aug 2022
Response from RODODENDRO 2022 on 21 Aug 2022
VI RINGRAZIAMO MOLTO,UN CARO SALUTODANIEL

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bel posto si mangia bn
Stayed 4 nights in Aug 2022
Response from RODODENDRO 2022 on 21 Aug 2022
VI RINGRAZIAMO,UN CARO SALUTODANIEL MARINI

8/10 Good

enrico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from RODODENDRO 2022 on 18 Aug 2022
VI RINGRAZIAMO, UN CARO SALUTO DANIEL MARINI

10/10 Excellent

Samuele

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2022

8/10 Good

letizia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura complessivamente accogliente e personale molto gentile e disponibile.
Stayed 7 nights in Jul 2022
Response from RODODENDRO 2022 on 9 Aug 2022
VI RINGRAZIO CARAMENTE, SALUTI DANIEL

8/10 Good

Filippo

Travelled with family and small children
Liked: Cleanliness, staff & service
Posizione splendida e il proprietario è davvero cortese e disponibile. La stanza è grande e pulita. L'arredamento andrebbe migliorato: il letto e il divano erano danneggiati e, soprattutto, il materasso aveva una buca al centro e quindi risultava piuttosto scomodo. Nel complesso, però, siamo stati molto bene e lo raccomandiamo
Stayed 6 nights in Jul 2022
Response from RODODENDRO 2022 on 3 Aug 2022
vI RINGRAZIO PER LA VOSTRA CORTESIA E GENTILEZZA, E PER LA SEGNALAZIONE CHE AVESSI SAPUTO PER TEMPO AVREI CERCATO DI RISOLVERE. SPERO DI RIVEDERVI, UN CARO SALUTO A TUTTA LA FAMIGLIA DANIEL

8/10 Good

Benedetta

Travelled with group
Liked: Cleanliness
Un problema pre partenza riguardo la casa, fortunatamente risolto. Personale cordiale e disponibile. Un buon soggiorno
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

malerbs, pesaro

Liked: Cleanliness, staff & service, property conditions & facilities
Non solo neve
Abbiamo passato il primo weekend dell'anno al residence....giornate più che piacevoli, personale molto gentile e sempre disponibile, colazione abbondante e buonissima. Sauna e piccola piscina riscaldata sono il toccasana perfetto dopo una giornata in mezzo alla neve.La posizione è perfetta, a soli dieci minuti si raggiunge il centro di Moena, si trova vicino agli impianti ed a molti rifugi dove passare del tempo con gli amici! Gli appartamenti sono tipici, tutti in legno, non manca niente, forse un po troppo piccoli considerato che noi eravamo in sei con un solo bagno e non si girava..diciamo che è servito a "stringere" la nostra amicizia Consigliatissimo X gruppi di amici!!

8/10 Good

Marco, Pesaro

Liked: Cleanliness, staff & service, property conditions & facilities
Residence vicinissimo alle piste da sci
Il residence è a ridosso delle piste quindi è ottimo per chi scia. La struttura e le camere sono ben tenute. Il personale è molto gentile e disponibile.

6/10 Okay

Francesco, Roma

Liked: Staff & service
Disliked: Room comfort
Ottima disponibilità e cortesia dello staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence in posizione molto comoda
È un residence fantastico per chi ama avere una base d'appoggio per le proprie attività. Le camere sono spaziose e ben dotate. La biancheria da camera e da bagno è pulita così come il resto dell'appartamento, se non si è proprio attenti al minimo dettaglio. Il personale è molto gentile e simpatico. Unico appunto: il servizio di piscina e sauna è disponibile solo d'inverno. Consiglio a tutti coloro che sono disposti a fare una vacanza attiva senza richiedere da questo residence lusso ed attenzione per tutti i particolari. (A titolo di esempio ho trovato maniglie incollate, porte che non chiudono bene, porta della doccia che non apre completamente perché batte sul portasaponi, pomello del lavandino che si svita da solo... Tutte cose sorpassabili se appunto non si è troppo pignoli).

6/10 Okay

jan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Koldt vand i hanerne

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dieses Hotel mit dem personal würde ich mich nicht vermieten trauen es ist in bei unseren aufenthalten noch nie vorgekommen, dass wir die betten selbst beziehen mussten und das am nächsten Tag niemand vom personal aufzufinden war.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Un posto fantastico
bel complesso a due passi dagli impianti; servizi nella media, appartamento essenziale arredamento un po' datato. nel complesso apprezzabile. Buono il servizio alla reception, familiare

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto per chi ama sciare
Per chi ama le Dolomiti e sciare, consigliatissimo, camera confortevole pulizia ok l'unica pecca è la reception con orari strani.

6/10 Okay

Ondra M., Czech Republic

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
God service, slidt hotel
Personalet er super serviceminded og søde, de gør meget for at løse problemerne, der opstår. Lejlighederne er meget slidte (og dette er ikke et hotel, men et lejlighedskompleks hvor man selv har alt fra wc-papir, shampoo og håndsæbe med.) Lejligheden køkken er dårligt udstyret, så det egner sig kun til at lave morgenmad. Den ugelige rengøring er ok, men stedet træner til en hovedrengøring og der er skimmelsvamp. Restauranten på stedet laver en god kaffe og en fin oste/pålægstallerken, resten er ikke værd at anbefale. Vi brugte stedet til skiferie, det er perfekt, kun 70 m til liften. En stor underjordisk garage med aflåst skiskab. Pisterne er super med mange blå og røde. Ligger meget smukt sommer og vinter.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
residence a due passi dalle piste
Grazioso residence a due passi dalle piste del san pelligrino con personale giovane, gentile e giovale. Ideale per in bel soggiorno sulla neve.

4/10 Poor

Verified traveller

Liked: Staff & service
Bad style in pricing policy
The price at Hotels.com was just a way to get us there. "Standing at the gate", we needed to pay another €50 to get cloths to the beds. Bad style. A hotel should always include beds and cleaning in the price.
Response from Daniel on 11 Jan 2014
Dear Guest, Thank you very much for your comment, we are very glad to inform you that we have made ​​the most of his suggestion, starting from this year also bed linen, final cleaning and the Club Card is included in the price. We hope to welcome you again in our Residence, Sincerely The Management

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, room comfort
Daniel and Roberto and their staff are fantastic - they are creating a very wonderful atmosphere and are ful of life and energy - super to stay with them - you feel like part of one big family - and super food they make.

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

Allan, Aarhus

Liked: Staff & service, room comfort
Skøn beliggenhed men uforholdsmæssig stort tillæg
Hotellet ligger fantastisk smukt i Dolomitterne med udsigt til evig sne. Gode muligheder for trekking og hiking. (Og ski om vinteren.) Personalet var venlig og imødekommende og talte ud over italiensk både engelsk og tysk. Selvom vi ankom sent kunne vi godt bestille aftensmad på restauranten. Hotellet er lidt 70'er-agtigt, men rent og pænt. Maden var ok, men ikke noget særligt. Eneste irriterende overraskelse var, at der oveni den pris, der var angivet på hotels.com blev lagt et tillæg på linned og slutrengøring på 5 EUR pr. personer, hvilket betød at vi for en familie på fem personer oveni måtte betale 2/3 af prisen på en enkelt overnatning. Det er jo ikke lige det, man forventer, når man bestiller et billigt hotel. Det skal retfædigvis siges, at hotelpersonalet fortalte, at det hverken var deres eller hotels.com's skyld, men det agentur, der formidler hotellets værelser. Hotellet selv var næsten liges så irriterede over det, da det gav dem en masse utilfredse kunder. Overordnet var vi tilfredse med oplevelsen, der altså bare blev noget dyrere end forventet.
Response from Daniel on 11 Jan 2014
Dear Allan, thank you for having stayed at our residence and we were very pleased to read that your experience was positive, however, are sorry to read your disappointment at the extra cost of the laundry. We are really pleased to inform you that your suggestion and the other guests were welcomed by the new management has decided to publish prices include linen, final cleaning and Club Card to avoid surprises. Come back and visit us we will be very glad to welcome you, Yours Sincerely, The Management