Desk, laptop workspace, blackout curtains, free cots/infant beds

Reviews of Red Roof Inn Mobile - Midtown

2 out of 5
Red Roof Inn Mobile - Midtown
1 East I-65 Service Road South, Mobile, AL

Reviews

6.2
Rating 10 - Excellent. 135 out of 616 reviews" "
Rating 8 - Good. 135 out of 616 reviews" "
Rating 6 - Okay. 115 out of 616 reviews" "
Rating 4 - Poor. 81 out of 616 reviews" "
Rating 2 - Terrible. 150 out of 616 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Brandi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for quiet, this is not the place. The area is trashy, my room was out dated, paint peeling off the walls, stained sheets, the bathroom sink was clogged. The older man at the counter demanded I let housekeeping in to check the room and give toilet paper and towels. I told him the room was fine and if I need anything I’ll come to the desk and ask. He kept trying to talk me into letting housekeeping in the room and I kept telling him I like my privacy. The next day after 11am he came knocking on my room door and woke me up, I answered and he was standing there with housekeeping. I again told him I was fine and I don’t need anything and he said he needed to check the room. He peeked his head on and looked around and then walked away. I’m really disappointed, when I’m on vacation, I want my privacy and not to feel harassed by staff. Do better next time!
Stayed 5 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 25 Apr 2024
Dear Brandi,Thank you for taking the time to tell us about your stay at the RED ROOF INN MOBILE - MIDTOWN. It's truly disheartening to see you highlight that the stained sheets, the clogged sink and the other issues you listed which hindered your stay. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Kristopher

Stayed 7 nights in Mar 2024
Response from Linton RediResponse Specialist on 15 Apr 2024
Hello Kristopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Natishia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on 21 Mar 2024
Hello Natishia,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MOBILE - MIDTOWN. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the way things are done
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 29 Feb 2024
Dear Daniel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Mobile - Midtown. We are delighted to read that you were pleased with how our property is being managed, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jemyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carl RediResponse Specialist on 29 Feb 2024
Hello Jemyia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Shaqura

Stayed 2 nights in Feb 2024
Response from Sashauna RediResponse Specialist on 22 Mar 2024
Hello Shaqura,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MOBILE - MIDTOWN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Donas

I liked the fact that everything i wanted was in walking distance.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 5 Feb 2024
Dear Donas, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Mobile - Midtown. We are happy to hear that you enjoyed all aspects of your stay, prompting your 3/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lenin

Disliked: Cleanliness, staff & service, property conditions & facilities
The mattress has Microbial growth, the hole room was dirty including the blankets, the bathroom has microbial growth in ceiling and also the fire system started to pop up at the middle of the night,
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 22 Jan 2024
Dear Lenin,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the noise disturbance, the uncleanliness of the mattress and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future..Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Rosie King

Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on 27 Jan 2024
Hello Rosie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Jazmyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 4 Jan 2024
Hello Jazmyn,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on 30 Dec 2023
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

6/10 Okay

jastin

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 15 Dec 2023
Thank you, Jastin, for being our guest at the Red Roof Inn Mobile - Midtown. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The staff are friendly and the hotel is great for the budget minded traveler. The area seems safe, to be near an interstate intersection. There are many restaurants within walking distance.
Stayed 2 nights in Dec 2023
Response from Linton Rediresponse Specialist on 14 Dec 2023
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN MOBILE - MIDTOWN. It's truly rewarding to read that our friendly staff and close proximity to restaurants pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

2/10 Terrible

james

Business traveller
Disliked: Amenities
There was stains dripping down the bathroom wall! The mattress was like sleeping on a jail cell, it wasn’t even a bad it was a metal cottage squeaks and the mattress had plastic wrap on it and the sheets wouldn’t stay on the bed it was so annoying I couldn’t even feel comfortable sleeping there when I try to say something to them at the front desk they could care less
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 1 Dec 2023
Thank you, James, for your recent review of your stay at the Red Roof Inn Mobile - Midtown. It upsets me to know we let you down. We regret the inconveniences you experienced as it relates to the stains on the bathroom wall, the mattress and the less than ideal encounter with the front desk. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for the experienced you had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Elder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rediresponse Specialist on 20 Dec 2023
Hello Elder, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Everything was wonderful
Stayed 2 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 28 Nov 2023
Thank you so much, Tiffany, for posting a review of your stay at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are delighted to hear that everything was wonderful. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.We hope to continue to provide wonderful experiences for you.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

David

Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 22 Nov 2023
Hello David,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Comforter was stained. Volume did not work on TV. No hot water in bathroom sink.
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 16 Nov 2023
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the stained comforter, the TV volume not working and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Amity

Stayed 2 nights in Nov 2023
Response from Olivia RediResponse Specialist on 5 Dec 2023
Thank you, Amity, for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

grady

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel was dirty and unkept.
Stayed 2 nights in Oct 2023
Response from Sashauna Red Roof Management on 9 Nov 2023
Dear Grady,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the lack of cleanliness and the upkeep of the hotel not to your liking is truly regrettable. We are very sorry for your experience. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Adam

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chevanese RediResponse Specialist on 3 Nov 2023
Hi Adam,Thank you for being our guest at the Red Roof Inn Mobile - Midtown. It upsets me to know we let you down. I am sorry for your experience prompting a 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again, Adam, and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on 1 Nov 2023
Dear Julia,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad you had a wonderful stay, prompting your 10/10 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 24 Oct 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay again
Stayed 2 nights in Sep 2023
Response from Sashauna Red Roof Management on 10 Oct 2023
Dear Kimberly,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. Our goal is to provide a clean, affordable and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 29 Oct 2023
Hi Julie,Thank you for taking the time to complete our survey following your stay at the Red Roof Inn Mobile - Midtown. The staff and I were happy to see we met your expectations, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope to see you again soon.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills motel
The motel clerk was friendly and accommodating. My room was clean and contained all essentials. No frills, and i did not pay for any
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on 5 Oct 2023
Hello Thomas,Thank you for telling us about your stay at the Red Roof Inn Mobile - Midtown. I'm happy to see that your stay was clean and you found the staff friendly. Our goal is to provide a positive experience for all of our guests and we are happy that you are satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, AbigailRediResponse Specialist

2/10 Terrible

Calvin

Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on 19 Oct 2023
Hello Calvin,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Diamond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 19 Sept 2023
Hello Diamond,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Ayanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 16 Sept 2023
Hello Ayanna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 days. Room was below average bedspread had cigarette holes in it and dark areas all over it. Makes you wonder how the rest was. Exterior grounds was FULL of trash. Needed a good cleaning. Only thing good was the location. Wanted first floor room as had one in party who has trouble with stairs. Was told didn't have any. Yet saw draping open to rooms on lower level that would of worked. Will look at somewhere different next year when I'm down. Although it was better than where I stayed last year.
Stayed 4 nights in Aug 2023
Response from Chevanese RediResponse Specialist on 12 Sept 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Mobile - Midtown. I am pleased to hear that you enjoyed the location our property. However, I was saddened to read that your stay fell short of your expectations due to the poor condition of the bedspread, the uncleanliness of the exterior of the property, along with the other listed hindrances. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 7 Sept 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Ana

Travelled with family
Liked: Room comfort
this was ok
Stay here as a family of 3, the area outside of the hotel was pretty sketchy, the manager was pretty strict about enforcing the rules and making sure that if you are not a guess and paid to stay at the hotel that you were not on the property, which was good since it seems like a lot of uncanny business happens around there. The room was clean, didn't smell like mold, which was great. A bit pricey for what you get but it was ok
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 19 Aug 2023
Dear Ana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MOBILE - MIDTOWN. We appreciate your 3/5 score. I'm happy you were pleased with our cleanliness. We do understand your concern about your safety but like you highlighted, our team works assiduously to keep outsiders off our property. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Beverly

Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on 3 Sept 2023
Hello Beverly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Bed bugs / stain sheets
Stayed 1 night in Aug 2023
Response from Toni-Ann RediResponse Specialist on 12 Aug 2023
Hello Maria,Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding insects and stained sheets are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

6/10 Okay

Courtlyn

Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on 25 Aug 2023
Hello Courtlyn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Abigail RediResponse Specialist on 27 Jul 2023
Hello Cornelia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilets didn't work, no sink plugs, laminate flooring, outside covered in trash. Smells. I did get out of my 3 night stay and was only charged for one night, so that was good. By, i hardly arrowroot the one night i did stay.
Stayed 3 nights in Jul 2023
Response from Sashauna Red Roof Management on 25 Jul 2023
Dear Rebecca,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the toilet not working, the uncleanliness of outside and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Rosemary

Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 11 Aug 2023
Hello Rosemary, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

10/10 Excellent

Hannah

Travelled with family
It was nice. Quick service, clean room.
Stayed 2 nights in Jul 2023
Response from Sashauna Red Roof Management on 17 Jul 2023
Dear Hannah,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with the cleanliness of the room and the quick service you received. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
tape still on walls from painting, dirt in the corners, stain on bedspread
Stayed 1 night in Jun 2023
Response from Abigail RediResponse Specialist on 13 Jul 2023
Hello Carolyn,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I'm disheartened to see that your stay was less than ideal. You indicated that your stay was hindered due to the condition of the room, the cleanliness of the room and the possible stain you encountered on the bedspread. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

8/10 Good

arthelia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok, it was comfortable
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on 13 Jul 2023
Dear Arthelia,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn Mobile - Midtown. I was thrilled to see you enjoyed the comfortability of the room, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean & convenient. Easy access from parking area: No waiting for elevators or going up and down long halls. Nothing dirty or out of repair; room arranged nicely & well lit. Staff answered every question and took care of my needs promptly and courteously. Friendly and with a smile. Would stay here again and again.
Stayed 5 nights in Jun 2023
Response from Sashauna Red Roof Management on 13 Jul 2023
Dear Ray,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nicely arranged room, the easy access from parking area, the cleanliness and the other kind remarks you mentioned. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very friendly, and the room was nice and clean, and in good repair. Parking in front of rooms, very short walk. Very enjoyable stay.
Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 13 Jul 2023
Dear Ray,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very friendly staff, the parking in front of the rooms, the cleanliness of our nice room and the other kind remarks you mentioned. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Calvin

Disliked: Cleanliness
old and dated but it did the job for one night
Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 13 Jul 2023
Dear Calvin,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. It's truly disheartening to see you highlight that the upkeep of the property was not to your liking. Nevertheless, I am pleased to see it did the job for your one night stay.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

TODD

Travelled with family
Liked: Staff & service
Owners/operators were extremely nice. Place wasn’t too dirty but not up to our usual standards. No issues though and everything turned out fine.
Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 13 Jul 2023
Dear Todd,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I was thrilled to see you were pleased with the extremely nice owners, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the cleanliness did not meet your expectations. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 13 Jul 2023
Hello Andrew,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Okay… Room!
The room could have used a good cleaning. I had to clean some of the items in the room myself because it looked dirty. There were small bugs in the sink. Not sure where the insects came from. I tried to run the water and wash them away. The key did not work to the hotel door on the second night and I had to walk in the dark to the office alone at night. After waiting in line for several minutes, the key was reset. The hotel was okay to stay for 2 nights, but it could have been better.
Stayed 2 nights in May 2023
Response from Sashauna Red Roof Management on 7 May 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Mobile - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the key not working, the lack of cleanliness and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Donte

Good
Stayed 1 night in May 2023
Response from Sashauna Red Roof Management on 8 Sept 2023
Dear Donte,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. I was thrilled to see you had a good stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Travon

Stayed 2 nights in Apr 2023
Response from Sashauna Red Roof Management on 9 Sept 2023
Hello Travon,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist