Hi Rhys, please accept our sincere apologies for your experience. We will do everything we can to improve the condition of our resort. We'd like to assure you that we've heard your complaints about your room. Furthermore, we have raised the issue with the management to prevent such incidents from occurring in the future, as we try to provide our guests with a wonderful vacation experience. In order to analyze the situation further, you may send us a message through our main FB page: https://bit.ly/Cocotel to discuss your concern, we would like to know what days you booked with us during your visit and which room you stayed in. Thank you for sharing this concern and feedback! Have a great day!