Mission Valley Mall

Upon check-in, they downgraded my room, but did not tell me! They are allowed to switch room spec under Expedia T&C, but did not make me aware of this until I'd been in 2 very poorly-maintained inadequate rooms. Only then did they confess that they had a room of the spec that I'd booked available. Why didn't they give me that to start with? Why weren't they upfront? Why were the first 2 rooms so shabby?

We booked the accessible suite as the only remaining suite available, not thinking it would matter. The water pressure was terrible - we asked if we could switch (there for 8 nights) and were told yes 3 times before we were told no. Then they said they’d come take a look at the water pressure and never did. That’s a long time not to be able to wash your hair properly. Property itself was beautiful and wait staff was great.

Pools are not very clean, but lots of room to stretch out. Great gym, fun activities, helpful and kind staff all around. Would definitely come back