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Reviews of Suwa Arana Resort & Spa

2.5 out of 5
Suwa Arana Resort & Spa
Udupila Road, Udupila, Mirissa

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

ChristineWommac, Vancouver, BC Canada

Disliked: Property conditions & facilities
Not clean. Internet very bad. Owner said she would not purchase more gigabytes that I was downloading. I told her I wasn’t. Then said I was watching too many videos. There wasn’t a tv for the evening so I did watch some videos but I have never had this problem when I have booked with Expedia at any other property. I was on the top floor and she told me I had booked the cheapest room. I was not aware of that. I had fan only and I thought I had booked air conditioning. The worst room I have ever had. There was no water one morning and I had to go downstairs to ask to turn on, when the water was on the pressure was very bad.
Stayed 11 nights in Nov 2018
Response from L on 31 Dec 2018
You book cheaper room .it s no AC & breakfasts but we give breakfast.we asked,you need ground floor room.but you tell no no I'm strong women. So I like upstair room..Don't misunderstand. ..this is your a fault. ...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good hotel but the shower was not working properly low pressure and really hot
Response from Lochana on 19 Dec 2022
Thank you very much