Exterior

Reviews of Country Inn & Suites by Radisson, Forest Lake, MN

2.5 out of 5
Country Inn & Suites by Radisson, Forest Lake, MN
1954 West Broadway Avenue, Forest Lake, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 263 out of 685 reviews" "
Rating 8 - Good. 238 out of 685 reviews" "
Rating 6 - Okay. 105 out of 685 reviews" "
Rating 4 - Poor. 44 out of 685 reviews" "
Rating 2 - Terrible. 35 out of 685 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Kaiden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Roger

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were assigned to a room next to a defective pool pump. Staff was aware. Very distracting- should have blocked room until repaired
Stayed 3 nights in Apr 2024

8/10 Good

Diane

Stayed 1 night in Mar 2024

4/10 Poor

Sonja

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is confusing how to enter the property when coming off I-35. The bed was uncomfortable, and I could hear the people in the next room arguing and swearing. I could also hear a lot of thumping noises and doors closing. The breakfast in the morning was not ready until at least one hour past the time it was supposed to start. Many people had to leave before they got breakfast. My elderly parents sat for an hour waiting for scrambled eggs.
Stayed 1 night in Mar 2024
Response from Kate on 19 Apr 2024
It's unacceptable that breakfast wasn't ready on time, causing inconvenience for you and other guests. We'll investigate what led to the delay and implement measures to ensure prompt service in the future. We're truly sorry that the bed was uncomfortable and that you were disturbed by noise from neighboring rooms. Please accept our sincerest apologies for any inconvenience.

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kate on 19 Apr 2024
Thank you Rose

2/10 Terrible

Jimmie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like that they aren’t serving hot breakfast in the morning that’s one of the main reasons I chose this place otherwise I wouldn’t have spent that much money
Stayed 1 night in Mar 2024
Response from Kate on 19 Apr 2024
We appreciate you taking the time to share your feedback with us. We understand that the availability of a hot breakfast is important to our guests, and we're sorry to hear that it wasn't available during your stay. We strive to provide a satisfying experience for all our guests, and we regret any disappointment caused by this. Your comments are valuable to us, and we'll take them into consideration as we continue to improve our services. Thank you for choosing our place, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

janene

Liked: Staff & service, property conditions & facilities
Wasn’t the cleanest place but acceptable
Stayed 1 night in Mar 2024
Response from Kate on 19 Apr 2024
Thank you for taking the time to share your feedback with us. While we're glad to hear that your overall experience was acceptable, we're sorry to learn that cleanliness fell short of your expectations. Please know that we take cleanliness very seriously, and we'll be addressing this issue to ensure a higher standard in the future. We appreciate your valuable input and hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been on the road all day this little gem was perfectly placed off the exit. You can tell they have a lot of repeat guest because everyone knew the staff very well. I recommend
Stayed 1 night in Mar 2024
Response from Kate on 19 Apr 2024
We're so pleased to hear that our location provided a convenient and welcoming respite during your travels! It's wonderful to know that our property's proximity to the exit made it a convenient stop for you. Our team takes pride in building relationships with our guests, and we're thrilled that you noticed the warm atmosphere created by our repeat visitors and familiar staff. Thank you for your recommendation, and we hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a few times a year when the weather is bad. It saves us from a long commute in snow storms. Property is always clean and quiet with friendly staff.
Stayed 1 night in Mar 2024
Response from Kate on 19 Apr 2024
It's fantastic to hear that you've made our place a reliable choice during inclement weather, and we're honored to be of service to you. Ensuring a clean, quiet environment and providing friendly service are top priorities for us, especially during challenging conditions like snowstorms. We appreciate your loyalty and look forward to welcoming you back on your next visit. If there's anything specific you'd like to see improved or maintained during your stays, please don't hesitate to let us know. Safe travels!

6/10 Okay

JACQUELINE, HUGO

Liked: Cleanliness, staff & service, property conditions & facilities
everything was good except my room had sheets hanging on the window for drapes. I had to tie them together in the middle and still they didn't cover the whole window. The light coming in at night and the strong sun in the morning left me unable to sleep for most of the night. I was too tired to ask to be moved to another room. ???
Stayed 1 night in Feb 2024
Response from Kate on 22 Mar 2024
I am so sorry about the bed sheets on the window. The curtain has since been fixed.

2/10 Terrible

Alton

Had to pay them for my room. Thought I paid Expedia.
Stayed 1 night in Feb 2024
Response from Kate on 5 Mar 2024
Hello, We always take a credit card for incidentals, upon further investigation. Your card was not charged. It was the prepaid card that we used.

10/10 Excellent

Renee, Parsons

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. Clean and staff always friendly. Several eating options close by.
Stayed 1 night in Feb 2024
Response from Kate on 5 Mar 2024
Thank you Renee for the great review! :) We will see you next time.

10/10 Excellent

LINDA

Liked: Staff & service
The hotel could us a bit of a face lift, but it was convenient and clean.
Stayed 1 night in Jan 2024
Response from Kate on 5 Mar 2024
Thank you Linda, we are working on getting everything updated :)

6/10 Okay

Kelly

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Kate on 5 Mar 2024
Thank you Kelly for your review.

10/10 Excellent

Aaron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always quiet and clean when we stay here.
Stayed 1 night in Jan 2024
Response from Kate on 5 Mar 2024
Thank yo Aaron! We will see you next time.

10/10 Excellent

Gina

Stayed 1 night in Jan 2024
Response from Kate on 5 Mar 2024
Thank yo Gina!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Kate on 5 Mar 2024
Thank you David! We will see you next time :)

10/10 Excellent

Laurie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, comfortable room, nice staff. Carpeting in the room was badly stained. Ew.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty had ants and spiders. Loud kids running around screaming,
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Overall personnel was good to great. The facilities were not in top condition. Shutters falling off or gone off the building. Plaster plugging old holes in the walls in the room not painted over. Sandpaper texture walls. You can tell the building has been “well used” and could use an overall refresh. Worked for our purpose but a little rough around the edges.
Stayed 2 nights in Dec 2023

6/10 Okay

Elaine

Travelled with family
Liked: Staff & service
This property is undergoing needed renovations. Staff was helpful and friendly. I appreciated real dishes, silverware, and glasses at breakfast.
Stayed 1 night in Nov 2023

4/10 Poor

David

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and welcoming. Request for additional washcloth and hand towel was fulfilled immediately. The bed was very comfortable, coverings were adequate. In-house breakfast was very good. But the room was not clean, and should not have been rented out. If an inspection had been done, the room should not have been approved. We cleaned what absolutely had to be done.
Stayed 1 night in Nov 2023

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly perfect
Spacious cozy hotel with amazing staff who are all very friendly and nice, vending machines, laundry on site, nice big rooms overall it was a wonderful stay thanks country inn
Stayed 1 night in Nov 2023

6/10 Okay

Chad

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They only left enough toilet paper to wipe half a rear end, about 4 squares... No extra rolls. Almost had to go out in the hall and use the carpet like a dog.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Kori

Disliked: Cleanliness, property conditions & facilities
Room stunk like smoke. Hot tub broke. Spiders in wall
Stayed 1 night in Nov 2023

10/10 Excellent

Kirsten

Stayed 1 night in Nov 2023

10/10 Excellent

Chuck

Stayed 1 night in Oct 2023

4/10 Poor

Hanna

Liked: Cleanliness, staff & service
Our heater/AC didn't work and the room smelled like sweat masked by perfume. We also had to lay awake listening to some trashy drunk people scream and move furniture around in the pool and then in their room.
Stayed 1 night in Oct 2023

8/10 Good

John

Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Mandy, Sisseton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eric was amazing! He checked us in with no problems. He was very friendly and easy going! Property must be getting some updates to look a little more modernized. We had holes in the wall be the windows that came from a valance, the needed to be filled and painted over. The parking lot filled up and there was no parking after we came back from an outing so we parked in the property next door, hopefully this morning the vehicles are still there. Beds were super comfy.
Stayed 1 night in Oct 2023
Response from kate on 28 Oct 2023
Thank you Mandy!

10/10 Excellent

Denise

Stayed 1 night in Oct 2023

2/10 Terrible

Ryan

Stayed 1 night in Oct 2023
Response from kate on 28 Oct 2023
Thank you for your feedback.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Dionna

Disliked: Staff & service
No staff, unsure if sheets had been changed.
Stayed 1 night in Oct 2023
Response from kate on 28 Oct 2023
Dionna, we do have staff here 24/7 and our sheets are always changed between guests. We apologize for any inconveniences you experienced while staying with us.

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from kate on 28 Oct 2023
Thank you for the feedback Caroline,

8/10 Good

Anna, Olathe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little difficult to turn into the hotel from the main road.
Stayed 1 night in Sep 2023
Response from kate on 8 Oct 2023
We are very sorry about that. We hope everything else was great!

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
The red stain on the comforter looks like ink... the other stain is brown and questionable. Called and asked for the bedding to be changed at 3:44 and let them know I wouldnt be back til late. Come now Im writing this about to sleep on the couch with doubts of how clean it is..
Stayed 1 night in Sep 2023

8/10 Good

Alan, White City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from kate on 28 Oct 2023
Thank you Alan

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from kate on 28 Oct 2023
Thank you Mark!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk people were incredible and very responsive. Great and wonderful employees -- Country Inn should be very pleased with their workers. The room I was in was very clean. The only thing about this hotel is as it's in the process of remodeling, or so I heard, the rooms were very cold and sterile. The use of color/art on the walls would help. I will also never understand the trend of using white sheets, a thin white comforter, with a thin white sheet on top of the comforter--none of that is inviting and white shows every stain imaginable. Warm-up the rooms somehow, even if in the middle of renovation. But everything else was fine. Guess I am impacted too much by "cold" or "sterile" ambiance!
Stayed 1 night in Sep 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from kate on 8 Oct 2023
Thank you Jean

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
A little hard to find the access road, but worth the effort. The front desk staff is friendly and efficient. The rooms are simple, but clean and comfortable.
Stayed 1 night in Sep 2023
Response from kate on 8 Oct 2023
Thank you Ronald

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean and friendly!
Stayed 1 night in Sep 2023
Response from kate on 8 Oct 2023
Thank you!

4/10 Poor

Trenda, Westminster

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Room smelled like smoke. We asked to speak to the manager but got no reply.
Stayed 3 nights in Aug 2023

8/10 Good

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Kate on 16 Aug 2023
Thank you Janelle!

6/10 Okay

Ryan

Stayed 1 night in Aug 2023
Response from Kate on 16 Aug 2023
Thanks for the review Ryan!

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023