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Reviews of Aloft Minneapolis

3 out of 5
Aloft Minneapolis
900 Washington Ave South, Minneapolis, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for Guthrie Theater, Mill District, Target Field. Lobby is ridiculously loud, continuous parties, people running around in bathing suits with alcohol. I was pleasantly surprised my room was quiet. Except for one guy at desk, staff were HORRIBLE - no customer service whatsoever, very rude and dismissive. Don't expect housekeeping: I asked 3 times and my room was not cleaned.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phillip was AMAZING!! 11 out of 10 for friendliness and helpfulness!! He made our stay absolutely perfect!! I’ll definitely be back!! Thank you for your awesome hotel and staff!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome destination hotel for minneapolis
Stayed 1 night in Apr 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and understanding.
Stayed 1 night in Apr 2024

10/10 Excellent

Duane, Grand Forks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is extremely close to the Guthrie Theatre and multilple eating establishments.
Stayed 3 nights in Apr 2024

10/10 Excellent

Natali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all of it
Stayed 2 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Thank you, NataliWe are happy to hear you had an excellent stay. Please visit us again real soon!

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to everything
Stayed 1 night in Apr 2024
Response from Lisa Schetinski on 18 Apr 2024
Hello Misty,Thank you for the excellent feedback! So happy to hear you enjoyed our convenient location in the Mill District. Hope to see you again in the near future - thank you!

10/10 Excellent

Carli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN AND WELL PUT TOGETHER HOTEL WILL DEFINITELY STAY AGAIN AND RECOMMENDED TO OTHERS
Stayed 1 night in Apr 2024
Response from Lisa Schetinski on 18 Apr 2024
Thank you, Carli! So happy to hear you loved the hotel. I have shared your postive feedback with our housekeeping team - you made their day! Look forward to seeing you again soon!

8/10 Good

Michael, Surry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a few mintues to figure out the lights, but got the hang of it
Stayed 1 night in Apr 2024
Response from L. Schetinski on 23 Apr 2024
Thank you, Michael. I sincerely apologize for any challenges with the lighting. Thank you for bringing this to our attention so we can review how we might improve. Hope you will give us another try - thank you!

10/10 Excellent

Pam

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Thank you, Pam. Happy to hear you had a great stay! Please come visit us again soon. There are so many great things to do in Minneapolis!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kasi

Travelled with family
Liked: Amenities
Great location clean room and friendly staff
Stayed 4 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hello Kasi,Thank you for pointing out our great location! We are so happy to hear you enjoyed your stay and our staff took great care of you. Please stop by again real soon!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern, clean and comfortable. All of the staff we interacted with were very friendly. Walkable area with several restaurants and a Trader Joe’s. This was our third stay at this hotel while visiting our daughter at college.
Stayed 2 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hello, ReneeThank you for taking the time share your positive experience. We are so happy to hear you have found a home away from home while visiting your daughter. Our location is so convenient to the many Universities in Minneapolis. Thank you!

10/10 Excellent

Vasomnoleak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hello Vasomnoleak,Thank you for sharing your experience with our team. We are so happy to hear that you had an amazing experience with us. Thank you!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind last night when we checked in. Both of the ladies were smiling, knowledgeable and easy to connect with. They were helpful and check in went smoothly. The bartender was also great and my niece and nephew loved their kiddy cocktails. We ordered pizza 🍕 Luce and swam in the pool and sat in the hot tub. The kids also loved playing shuffleboard. Our room is super comfortable and we have had an enjoyable experience.
Stayed 1 night in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hi Michelle,Thank you for sharing your experience with us. Happy to hear you were able to enjoy our newly resurfaced pool and hot tub area. We are happy to share your feedback with our team as they strive to deliver on a positive experience for all guests. Hope to welcome you back in the future. Thank you!

4/10 Poor

Kerry

Business traveller
Disliked: Staff & service
I was not a fan of this hotel. I have stayed at Aloft hotels before and had a much better experience. The day staff was extremely rude - and did not make any effort to hide it. The night staff was wonderful. I requested an extra blanket for my bed (there was only a thin sheet) and the blanket was so rough and stiff that I could not use it. It felt more like the blanket you use on a moving truck. The towels were the same way...nearly crunchy. The mini kitchen downstairs had a ton of out of stocks for drinks. Just was not overly impressed.
Stayed 2 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hi Kerry,Thank you for sharing your experience with us. I sincerely apologize for the inconvenience of items not being stocked properly and that you didn't enjoy your stay. We strive to create a positive experience for all guests, and we clearly fell short. If you would like to discuss further and/or if there is anything we can do to make it right, please call our hotel directly and ask for our GM. Thank you

10/10 Excellent

Hank, Golden Valley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the room was spacious and unique. The shower is surprisingly large too.
Stayed 1 night in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Oh Hank! Thank you for sharing your experience with us. Makes us so happy to hear you enjoyed your room and shower. Both so important! Please come visit us next time you are in Minneapolis. Thank you

10/10 Excellent

ayamba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room, shower pressure, and location! Didn’t need to rent a car with the light rail so close!
Stayed 2 nights in Mar 2024

10/10 Excellent

ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff
Stayed 3 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Thank you, Ericka! Happy to hear you enjoyed your stay and our staff took care of you! Please keep us in mind for your next Minneapolis adventure.

10/10 Excellent

Taylor, Duluth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff was very friendly and amazing. We absolutely loved how pet friendly this hotel was without charge. We will be back the next time we’re in town.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back again!
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a Professor at a large Midwestern university and I stayed at the Aloft 4 nights during a recent business/pleasure trip to Minneapolis. It turns out this was during a big NCAA basketball tournament in the Twin Cities, and the hotel was full. In addition to my very positive reviews of this hotel (above), I would like give special recognition to Aree, the front desk manger. She did an excellent job and went out of her way to help me out. During my first night at the hotel, the heater in my room broke down and Aree promptly facilitated my move to another (better) room; she also gave me a free breakfast coupon. While this seems like a simple set of transactions, it was not, and involved calls to an outside contractor (who fixes the heaters at the Aloft) as well as internal discussions with several hotel staff that came down to her educating them about the best course of action to follow, based on Marriott’s SOPs. During the rest of my visit, Aree was unfailingly pleasant and ready to help out with any needs. I should note that I sensed immediately upon my arrival that Aree was in command of the knowledge- and people- skills necessary to be an effective manager. In fact, hope that on my next visit to the Aloft she has been promoted to a position with wider influence in the Marriott organization!
Stayed 4 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hello Steven,Thank you for taking the time to share your positive feedback. We have shared your detailed review with Aree and team. Our team strives to exceed guest expectations and we are thrilled to hear that we did despite the challenges with the heater. Thank you for bringing it to our attention so our engineering team could fix the heater. Please keep us in mind for future stays in Minneapolis. Thank you!

4/10 Poor

Jorge

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from L. Schetinski on 23 Apr 2024
Hello Jorge,Thank you for taking the time to complete this survey. We would welcome any additional feedback you may have to share if you would like to call the hotel directly and speak with our GM. We look forward to the opportunity to make it right. Thank you

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our room was facing the street and you could hear all the sirens and traffic during the night. Not much sleep for us.
Stayed 2 nights in Mar 2024

6/10 Okay

Guadalupe

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Dustin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Expedia lost our reservation. Check in took over a hour no remote in the room. Asked twice for one. Never got it. Pool and hot tub were out of order-main reason we booked it. Ended up just driving back home after a couple hours. Very disappointed
Stayed 1 night in Feb 2024
Response from L. Schetinski on 23 Apr 2024
Hello Dustin,Thank you for taking the time to share your feedback with us. We sincerely apologize for not exceeding your expectations and for the pool closure. We have finished our pool and hot tub re-surfacing project and would like to welcome you back for a future stay to enjoy the pool. Please call our GM directly and mention this stay / review. Thank you!

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast options made to order in the mornings. Dinner options as well. Relaxed bar and lobby area with lots of artistic design. Free self-serve lemon/lime/cucumber water in lobby area. Magnetic shower door is sooo much better than the typical slide ones
Stayed 2 nights in Feb 2024

10/10 Excellent

Socorro

Stayed 5 nights in Jun 2023

8/10 Good

Brittany

Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly reception desk.
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Stayed 2 nights in Feb 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will repeat my stay if I come back.
Great environment. Nice bar. Cool rooms.
Stayed 2 nights in Jan 2024

4/10 Poor

John

Travelled with partner
Disliked: Staff & service, amenities
Staff not friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very fun vibe. Most of the staff was great, but there was one person that wasn't very nice or friendly. It makes a big difference when the staff seem happy to be there and to deal with you - pay them well!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Jan 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very unique property and rooms, with a great view of US Bank Stadium and downtown. If your room isn't ready at check-in time, there is no way for them to notify you when it is ready. Instead, you must guess/decide on what time might be a good time to get in line again and wait, to only find out if your room is ready now or not. When there are a lot of people checking in the same time, say for an evening football game at US Bank Stadium, that is not a very efficient, pleasant, or fair process.
Stayed 1 night in Dec 2023

10/10 Excellent

Idil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Bonnie

Travelled with family
Liked: Amenities
Due to the fact that it was New Years the check in process was very disorganized. I requested and early check and the Norman check in is 3 but we never got checked in until around 4pm for both rooms
Stayed 1 night in Dec 2023
Response from Lisa S. on 4 Jan 2024
Hello Bonnie,Thank you for sharing your experience with us. We sincerely apologize for the delay at check-in on New Year's Eve. As you might know, there were multiple events happening in the city that evening; and we should have done a few things differently to ensure timely check-ins for all guests. We have reviewed with our operations team in order to avoid this situation in the future. Thank you again for staying with us and we hope you will give us another chance. If you would like to discuss any other details of your stay, please call our hotel directly and ask to speak with our GM. Happy New Year!

10/10 Excellent

Dean

Stayed 2 nights in Dec 2023
Response from Lisa S. on 4 Jan 2024
Hello Dean,Thank you for choosing to stay with us and sharing your feedback. Makes us so happy to see you had an excellent stay. Please come see us again real soon!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

jay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was horrible 😫 got there at 3 for Check in room not ready had to sit in lobby with luggage for over half hour waiting to check in
Stayed 1 night in Dec 2023
Response from Lisa S. on 4 Jan 2024
Hello Jay,Thank you for sharing your feedback with us. We would like to sincerely apologize for the inconvenience that the delayed check-in may have caused you. With it being New Year's Eve, concert at the Armory and the Vikings versus Packers game weekend, we did run into a few issues with the rooms being ready. We have reviewed operationally what we will do differently in the future to ensure a timely check-in for all guests.We are very sorry and hope you might consider staying with us for a future event. If you would like to discuss more specific details, please call our hotel directly and ask to speak with our General Manager. Thank you

4/10 Poor

Thomas

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Lisa S. on 2 Jan 2024
Hello Thomas,Thank you for sharing your experience with us. Based on your score, it looks like we did not meet your expectations. We sincerely apologize for any inconvenience and would welcome an opportunity to learn more about your experience so that we can address and improve. If you would like to call the hotel directly and ask to speak with our General Manager; we would welcome more details. Thank you!

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was above and beyond accommodating and friendly. Room was very cozy. The shower was lovely. I enjoyed the shower products as well. Location is spot on! I will come again.
Stayed 1 night in Dec 2023
Response from Lisa S. on 2 Jan 2024
Hello Casandra,Thank you!! We greatly appreciate your business and feedback. We are very happy to hear that you enjoyed your stay with us and our location. Please keep us in mind for future visits to Minneapolis!

10/10 Excellent

Abbie

Stayed 1 night in Dec 2023
Response from Lisa S. on 2 Jan 2024
Hello Abbie,Thank you for sharing your feedback. Looks like you enjoyed your stay. Please visit us again in 2024! Thank you

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Dec 2023
Response from Lisa S. on 26 Dec 2023
Hello Joan,Thank you for your feedback. We greatly appreciate you making the time to share your experience with us. Happy to hear you loved our location. Very convenient to the many venues downtown, the historic Mill District as well as freeway access. Hope to see you in 2024! Thank you

10/10 Excellent

Anavah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa S. on 26 Dec 2023
Hello Anavah,Thank you for choosing the Aloft Minneapolis! We are thrilled to hear you had an excellent stay. Please keep us in mind for your next Minneapolis visit. Thank you

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lisa S. on 26 Dec 2023
Thank you, Felicia! Greatly appreciate you taking the time to share your feedback. We are so happy to hear that you enjoyed your stay. Please come see us again in 2024! Happy New Year!

10/10 Excellent

Lideeya

Travelled with pets, Travelled with partner
Liked: Amenities
Great
Stayed 1 night in Dec 2023
Response from Lisa S. on 18 Dec 2023
Thank you, Lideeya! Happy to hear you had a great stay! Please visit us again next time you are in Minneapolis!