All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 522 out of 1000 reviews" "
10 - Excellent
522
Rating 8 - Good. 240 out of 1000 reviews" "
8 - Good
240
Rating 6 - Okay. 102 out of 1000 reviews" "
6 - Okay
102
Rating 4 - Poor. 65 out of 1000 reviews" "
4 - Poor
65
Rating 2 - Terrible. 71 out of 1000 reviews" "
2 - Terrible
71
8.6/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Bonnie
Travelled with group
20 Apr 2024
Liked: Amenities
Love the 4 pillows. Would like to see microwave and refrigerators in the room
Bonnie
Stayed 1 night in Mar 2024
Response from Sheraton San Jose on 20 Apr 2024
Thank you once again. I am sorry microwaves are not the Sheraton standard, but refrigerators are available and are in our Suite rooms. Mention that at check in next time and we can provide this for you at a nominal fee.
10/10 Excellent
Bonnie
20 Apr 2024
Love the 4 pillows on each bed and the mattress was awesome too!!!
Bonnie
Stayed 1 night in Apr 2024
Response from Sheraton San Jose on 20 Apr 2024
Thank you for taking the time to tell us of your experience.We are so happy you enjoyed your stay (and the pillows).Hope to see you next time you are in the San Jose Area.
4/10 Poor
Crystal
11 Apr 2024
Crystal
Stayed 1 night in Apr 2024
Response from Sheraton San Jose on 13 Apr 2024
Thank you for taking the time to comment on your stay with us. I hope we were able to make things right before you left us. When you stay with us in the future, just remember we are just a phone call away for any of you questions or concerns.
Thank you so much for taking the time to tell us about your stay. We are so glad you had a great experience staying with us. We do take pride in our hotel and service. Please come back and see us again next time you are in the San Jose area.
Thank you for taking the time to tell us about your great stay. We appreciate that very much.Please come back and see us next time you are in the San Jose area.
The faucet was broken and the headboard had scratches on it
Ervin
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on 27 Feb 2024
Thank you for bringing this to our attention. I hope we were able to correct these issues for you during your stay.Please come back and see us next time you are in the San Jose area.
I stayed in a two queen bedroom.
The beds were too old and not flat.
Both of me and my wife could not sleep well.
Before it is fixed or replaced by new beds, I will never stay again.
JINOH
Stayed 6 nights in Feb 2024
Response from Sheraton San Jose on 21 Feb 2024
Thank you for your feedback and I apologize for your experience. I will share your comments with our hotel leaders, we appreciate your time.
2/10 Terrible
Annie
13 Feb 2024
Do not make my mistake of booking through Expedia. If you book with Marriot directly, the refund and cancellation policy is much, much more flexible. FYI.
I wanted a Balcony room which is why I came here but they were "booked out"? Parking lot was empty and there was no one there though.
The one good thing I can say is that the receptionist are nice and beautiful.
George
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Jan 2024
Thank you for your feedback and I apologize that you did not get a room with a balcony.
6/10 Okay
Monique
6 Jan 2024
Monique
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Jan 2024
Thank you for your rating and we apologize about your experience.
4/10 Poor
U Hin
28 Dec 2023
U Hin
Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on 30 Jan 2024
Thank you for your feedback and apologize for your experience.
Thank your for your positive rating, we appreciate it.
10/10 Excellent
Luan
29 Nov 2023
Luan
Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on 21 Dec 2023
Thank you for your positive rating and Happy Holidays!
6/10 Okay
Rosa M
Travelled with family
29 Nov 2023
Liked: Cleanliness
Disliked: Amenities
to be a Sheraton, I felt that the stay was not up to the standard of a Sheraton, of the 7 days that we were in the place, 1 only day they gave us service, and they did not fill up, nor shampoo, nor conditioner, nor Cleanex
Rosa M
Stayed 6 nights in Nov 2023
Response from Sheraton San Jose on 29 Nov 2023
I sincerely apologize for your experience, I will share your feedback with our housekeeping team. We appreciate your time and Thank you.
Very nice and clean. Friendly and professional staff.
Sandy
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on 25 Nov 2023
Thank you for taking your time to tell us how much you enjoyed your stay with us. This means so much to us as we pride our selves in outstanding service.Please come back to see us next time your are in the San Jose area.
Thank you for bringing this to our attention. We sincerely hope we were able to correct these issues during your stay. And I do apologize that this made for a bad experience for you and I hope you choose to come back and see us next time you are in the San Jose area.
Thank you for taking the time to give us such a great review. We value your opinion and hope you come back to see us next time you are in the San Jose area.