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The hot tub was closed, the pool was dirty and the water was cloudy, so we didn’t step foot in it. There was 3 of us taking showers in the morning and we ran out of hot water by the 3rd person. The free breakfast was terrible.
The staff was nice and the room was clean and comfortable.
Melanie
Stayed 2 nights in Apr 2024
Response from Crystal on 23 Apr 2024
We are sorry to hear about the inconviences you had encountered. We will look into the situation with the pool and we hope that you may come back to see us again.
We are sorry to hear that you were not satisfied with your stay with us. If you could give more details in what you were disappointed with, so we could look into it and fix the problems. Thank You and we hope that you come back in the future.
We used this hotel as a stopover for our drive to Ohio. Check in was amazing and quick. The room was clean. Beds are comfortable. Some things are a bit dated and the handles to the bathtub were broken but overall a great stay. We were a little disappointed that the pools temperature was very very cold. The room was cold as well as the water.
I got snowed in, and from the moment I called with questions to the moment I checked out I got stellar customer service. The suite was comfortable and quiet. 10/10 would get snowed in again
All staff we encountered were friendly. Speaking when passed in hallways.
Welcomed when entering the building.
Breakfast had a vast selection and well tended.
Our room was immaculate!!
The breakfast was good for a free breakfast. The hotel over all was dated and worn. The staff was smoking out side the entrance, which made the front desk area smell. The couches and chairs in the lobby worn well worn and not in good shape. The hotel looked like it hasn’t been updated since the 90s. The rooms were clean but also worn.
Easy access from I-80. Very quiet, comfy bed. Super nice check-in staff who made us feel extra welcome (fresh baked cookies and hot cocoa!). Excellent breakfast.
We stayed over the Christmas Holiday. 2 rooms. The front desk clerk was cheery and helpful even though he was working Christmas night. He said he had no kids only dogs so he was happy to work. The room was clean and everything worked so our stay was uneventful. Breakfast the next morning was nice and everything was available. The next day I received a phone call in the early morning. Housekeeping found my son's necklace in the other room and Nisa insisted on shipping it back right away. Excellent service !!
This hotel is clean, comfortable, and conveniently located right off I-80. The rooms were clean, the beds were comfortable enough, and the hot breakfast was on par with what I would expect.
Nice family friendly hotel for overnight stay. Clean and nice. I like it that the hallway air is fresh, not like some roadside hotels smell old. A good variety of breakfast options. Will stay again if I pass by next time
No hot water. Apparently, numerous people were complaining. When you pay $500 a night you shoyld be able to get a hot shower in tbe morning
Totally not acceptable!