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Reviews of Sonesta Select Boston Milford

3 out of 5
Sonesta Select Boston Milford
10 Fortune Blvd, Milford, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 422 out of 825 reviews" "
Rating 8 - Good. 234 out of 825 reviews" "
Rating 6 - Okay. 80 out of 825 reviews" "
Rating 4 - Poor. 49 out of 825 reviews" "
Rating 2 - Terrible. 40 out of 825 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, and nice placement just sad the hot tub/whirlpool was not working.
Stayed 5 nights in Apr 2024
Response from Saly on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jack

Disliked: Staff & service
The property is pet friendly. Desk manager chise to select our room which happened to be in the dog kennal section. Three dogss of various size ...left in their rooms barked fir four hours until 11:30 at night. Four phone calls to front desk resulted in nothing but an offer to change rooms ...which we declined. My recommendation to you is to ask if your room is in the kennel section and decline the room
Stayed 1 night in Apr 2024
Response from Saly on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. I'll make sure to address the issues to the right department. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 Okay

Andrea

Travelled with family and small children
The included breakfast deal it’s a rip off. They charge over $20 per breakfast and the option is either a bagel with cream cheese, a croissant a mini cereal box or a Greek yogurt with a bottle of juice. Wish bought anywhere else it cost less than $5. But in the advertising it sells it as a continental breakfast. Also the cooling system in my room was not working. I did call the next day and someone did come up and fix it right away. There was a morning front desk lady on Saturday 4/20/24 that I failed to get her name but was rude and unhelpful. I asked to see if I could get refunded for my Sunday breakfast ticket since I was not going to use it after seeing their breakfast menu that morning and she was unhelpful. Than I asked for menu to the different restaurants around she looked at me like if I was crazy then looked annoyed at the fact that she had to get up off her seat to look for the menu’s and then just handed me 2 of the same menu’s. I was very upset with that specific staff service. Not helpful and not people friendly.
Stayed 2 nights in Apr 2024
Response from Saly on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James, Hopkinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in near proximity to the start line of the Boston Marathon.
Stayed 1 night in Apr 2024
Response from Saly on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saly on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ravikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Near to Boston marathon start line. Hotel has shuttle to start line too.
Stayed 2 nights in Apr 2024
Response from Saly on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Najwa

Business traveller
Liked: Staff & service, property conditions & facilities
Excellent friendly staff
Stayed 1 night in Apr 2024
Response from Saly on 17 Apr 2024
Thank you so much for your kind feedback. We hope to see you again very soon!

2/10 Terrible

Travel

Stayed 1 night in Apr 2024
Response from Saly on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elayne

Stayed 1 night in Apr 2024
Response from Saly on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jayna

Liked: Staff & service
Affordable and not far off the highway!
Stayed 1 night in Mar 2024
Response from Saly on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was great. Bed comfortable room very clean and updated. Hallway rug needs to be replaced and air filters intake and exchange were dirty in hallways? Staff very helpful.
Stayed 2 nights in Mar 2024
Response from Saly on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Madlena

Stayed 2 nights in Mar 2024
Response from Saly on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It started out poor. Either the hotel or Expedia screwed up an upgrade we were offered for a slight price increase. I didn’t bother with blame, no use. Hotel gave me a nice price reduction without even asking for it. Hotel breakfast is kind of a joke. Skip it.
Stayed 2 nights in Mar 2024
Response from Saly on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Property is clean, but dated. Our bathroom had items for showering (shampoo, conditioner, shower gel), but no body lotion.
Stayed 1 night in Mar 2024
Response from Saly on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

stephanie

Stayed 1 night in Mar 2024
Response from Saly on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

christopher

Stayed 1 night in Mar 2024
Response from Saly on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Christopher

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pubic hair and blood in bathroom and bed disgusting
Response from Saly on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. I'll make sure to address the issues to the right department. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice! The tv didn’t work during our stay but it wasn’t a long stay so no major issue.
Stayed 1 night in Feb 2024
Response from Saly on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Saly on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
What a beautiful hotel and great staff.
Stayed 1 night in Mar 2024
Response from Saly on 12 Mar 2024
Thank you so much for your kind feedback, we are looking forward to seeing you again!

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from Saly on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great , the beds were comfy and the breakfast staff was very friendly!!
Stayed 1 night in Mar 2024
Response from Saly on 5 Mar 2024
Thank you so much for your kind feedback, we are looking forward to seeing you again!

6/10 Okay

Gladys

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and beds were comfortable. Rugs were dirty. They will charge for parking. Continental breakfast was subpart
Stayed 2 nights in Mar 2024
Response from Saly on 5 Mar 2024
Hi there. We are really so sorry that you weren't satisfied with the parking charge. It's posted in our website that there is 5 parking charge but, in the meantime, we are forwarding your feedback about the parking charge to our corporate office, thank you for staying with us. and we really appreciate your feedback.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint I had was there was racial music being played by the pool by it seemed adults who were drinking out of red solo cups my guess alcohol my daughter is 9 I didn’t want her around that so we chose to pack up and go to our room
Stayed 1 night in Feb 2024
Response from Saly on 1 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are very important to us, as they provide us an opportunity to better serve you. Thanks again and we are looking forward to seeing you again!

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged $5 for parking! Ridiculous!
Stayed 1 night in Feb 2024
Response from Saly on 20 Feb 2024
Hi there. We are really so sorry that you weren't satisfied with the parking charge. It's posted in our website that there is 5 parking charge but, in the meantime, we are forwarding your feedback about the parking charge to our corporate office, thank you for staying with us. and we really appreciate your feedback.

4/10 Poor

Dalila

Disliked: Staff & service, property conditions & facilities
Staff seemed bothered to do their job. Check in agent was the only nice interaction during my stay while her co worker insulated her!
Stayed 2 nights in Feb 2024
Response from Saly on 22 Feb 2024
Hi there, thank you for providing this feedback. I'm really so sorry that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. And thank you so much for your kind words it was my pleasure to check you in that day, I'm going to address the issus to the right department to make sure all our guests are happy with their stays. WE are looking forward to seeing again in the future.

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Saly on 14 Feb 2024
Thank you for your feedback. We hope to see you again very soon!

4/10 Poor

James

Required 100 deposit that "will" be credited back in a few days. This should be upfront on listing.
Stayed 1 night in Feb 2024
Response from Saly on 14 Feb 2024
Thank you for your feedback.

4/10 Poor

Juan

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There are ants in the pool area all over the floor like hundred’s of them and the hot tub is out of order they never said that it was broken and the room has a broken bead and dirty walls not happy I’ve been here before and it was soo good I don’t know what happened this time around
Stayed 1 night in Jan 2024
Response from Saly on 30 Jan 2024
Hi ThereThank you for providing this feedback. I'm really so sorry that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. We are working with the engineering and housekeeping teams to keep the hotel well maintain as you always seen, thank you so much for let us know about the problems, I'm going to address the issus to the right department to make sure all our guests are happy with their stays. WE are looking forward to seeing again in the future.

10/10 Excellent

matt

Stayed 1 night in Jan 2024
Response from Saly on 14 Feb 2024
Thank you for your feedback. We hope to see you again very soon!

6/10 Okay

Jeffrey

Stayed 2 nights in Jan 2024
Response from Saly on 24 Jan 2024
Thank you for your feedback. We hope to see you again!

2/10 Terrible

Troy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extortion for $100. And I have to wait to get it
It’s getting such a low rating because of the $100 hold you put upon my account even after already paying for the whole of the room. Then a $100 hold. And that taken right away then I have to wait 3 days or more to get it put back into my account. Mind you I already paid for the room the whole thing. Thats why 1 star
Stayed 1 night in Jan 2024
Response from Saly on 30 Jan 2024
Hi ThereWe are really so sorry for the inconvenience. The 100 incidental it's on the website. and we don't know how long it will take to be release by your bank. it can take up to 5 business days. again, so sorry for your experience and we hope to see you again.

2/10 Terrible

Claudia

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Saly on 14 Feb 2024
Thank you for your feedback.

8/10 Good

mark

Stayed 1 night in Dec 2023
Response from Saly on 14 Feb 2024
Thank you for your feedback. We hope to see you again very soon!

8/10 Good

Verified traveller

Travelled with family
Disliked: Staff & service
Overall ok, but continental breakfast staff available one day( out sick 10 days), room cleaning not available some days ( not holiday) and wanted to charge for parking because we booked via 3 rd party. Jacob at front desk was very helpful and friendly.
Stayed 12 nights in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.

4/10 Poor

Glenn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Sad they put in a 5 dollar parking fee and it just seem unjust with a empty parking lot. They use to have a service bar where the front desk would try to make you a drink, now there only what's in a cooler next to front desk for wine. Breakfast service has been taken away. (so you have to go elsewhere). there 3 other hotels near buy and we have stay at the Holiday Inn and a complementary breakfast buffet. Most likely go there again.
Stayed 1 night in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Jose, yonkers

Business traveller
Liked: Staff & service
Good for one night
Stayed 1 night in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Clean and updated…comfortable and clean, claimed to have restaurant and bar, not really… have a restaurant for only breakfast and the bar is in a cooler.
Stayed 1 night in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

Heida

Disliked: Cleanliness, staff & service
It was very loud every night i was there. I didn’t sleep. I called the front desk one night after some circus type tune kept playing I. Intervals for 2 hours. Front desk was rude about it and didn’t care to assist. Room was dirty and blood was on the sheets when I pulled the comfortable down. At various times, someone rattled my door knob in the middle of the night both to my front door in the hallway and the connecting door that I thankfully had made sure was locked. It was a terrible stay. There was a dog barking throughout the night and morning for two nights out of my three as if people left a dog unattended all night. Real bummer. Too much money for this experience.
Stayed 3 nights in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

James

Stayed 5 nights in Nov 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Chasity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and pleasant workers
Stayed 2 nights in Dec 2023
Response from Rometo on 29 Dec 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 Good

peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rometo on 7 Dec 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Rometo Briscoe

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Kathleen

Disliked: Amenities, property conditions & facilities
The property is showing signs of aging. Carpets are wearing, smelly in areas, getting old looking
Stayed 3 nights in Nov 2023

6/10 Okay

Richmond

Stayed 1 night in Nov 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Samantha

Stayed 1 night in Nov 2023
Response from Rometo on 25 Nov 2023
Thank you for your feedback

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Cleaned and quiet
Stayed 2 nights in Nov 2023
Response from Andrew on 25 Nov 2023
Thank you for the kind feedback. We hope to see you again soon!

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, staff & service
I did not get the type of room i selected through expedia…. no balcony
Stayed 4 nights in Nov 2023
Response from Rometo on 7 Dec 2023
In your reservation its says room with 2 queen beds and thats what was assigned, Thank you for feedback Nicholas

6/10 Okay

Xiomara E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rometo on 7 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Carrie

Stayed 2 nights in Nov 2023
Response from Saly on 28 Nov 2023
Thank you for your feedback. We hope to see you again very soon!