We booked this room to celebrate my child's birthday so the group could all swim. We even called the day before to ensure the pool was open. The front desk confirmed the pool was open until 11pm. We rushed to get back from dinner so the kids could swim. It was 7:30pm -- and the pool was CLOSED! The front desk said the snow storm caused a problem with the pipes (?)...looking through the window the pool was full, looked fine, but locked up! The kids were very, very disappointed and we were told it would be open at 8am. After breakfast the pool was NOT OPEN. Frustrating. I spoke with the manager, Dennis. He said the chlorine level was "off." I asked if the pool had been shocked. He said yes but needed to be treated again and would open late afternoon. I explained that we came here to swim for a birthday celebration. I asked could we have a late check out so the kids could get a little swim in? He agreed. The maintenance man, Barry, "fixed" the pool and the kids had a swim!! We were grateful. Thank you for a comfortable, fun stay. Christina, who set up and cleaned our room after check in, left a very sweet, thoughtful note wishing my child a "Happy birthday!" So sweet. The hotel is older and had some service hiccups but we were impressed and touched by the kindness, efforts, and big hearts of the friendly staff. Thank you, Trevor, Christina, Dennis and Barry!! You are the best!!