Ratings based on 1,733 Verified Reviews

4.2 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Walk directly into the Milan Mel Pensa airport

Posted 31-May-2017
It doesn't get any more convenient than this if you want to fly in or out of Milan Malpensa airport. The hotel itself is clean, modern and completely soundproof,. Great restaurant, and for an informal gathering, go to the fantastic bar - casual atmosphere with good pub food and wine list, with astonishingly superior service.
5 out of 5
Recommended
for Everyone
by A verified traveller from S Massachusetts

Great hotel with easy access to airport terminal

Posted 23-May-2017
I always enjoy staying at the Sheraton when travelling early the next day because of the easy access to the airport terminal. The hotel staff is great and the rooms are very comfortable.
2 out of 5
by A verified traveller from USA

big name but useless service

Posted 15-May-2017
Pros: only its next to terminal
Cons: alott of thing i wrote
Location: dafenately better service and inform customers if there is any renovation going on etc
first of all i selected this hotel because of SPA , but i was informed at checked in that its not available for next few days surprise surprise ( some renovation etc ) shower was broken , internet sucks , no one attend ph in late hours , so i slept without food last night when i came back from a meeting around 11 pm after a long day
5 out of 5
by A verified traveller from Jacksonville, Florida

Brava, excellente!

Posted 12-May-2017
Pros: We liked everything except the parking thing
Cons: nothing, all was good!
Location: The restaurant and good shopping and right at the airport
The staff was courteous, friendly and so helpful. The hotel is beautiful and the room was clean and comfortable.Dining in the restaurant was good and the wait staff was pleasant and helpful. The handicap accessibility is good. Handicap parking is supposed to be free but we had to pay to leave the parking area and when we brought our ticket and handicap placard to the parking office as instructed by the hotel, they did not refund the parking because they said we had already paid. However, there was no way to leave the parking area and bring the ticket receipt without paying so just beware.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Nice hotel. Extremely convenient.

Posted 07-May-2017
Pros: Proximity to the airport.
Location: This is connected to the airport terminal and train.
We arrived early and were able to get into our room right away. The room was quiet and very nice. Bed was extremely comfortable. Restaurant food was good. Although the hotel is basically connected to the airport, the walk to get to the gates is unbelievably long. Give yourself lots of time to maneuver through the airport.
4 out of 5
Recommended
for Everyone
by A verified traveller

Airport hotel.

Posted 01-May-2017
Nice hotel close to airport and car rental return. Clean, quiet room. Easy check in and check out.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Nice hotel across the street from airport

Posted 25-Apr-2017
Pros: Convenient to airport for 6:00AM flight
Location: Across from airport/trans to Milan
Very easy check-in, nice lounge, great Wi-Fi connection,
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

perfect overnight prior to a flight to the US

Posted 18-Apr-2017
Pros: Long walking distances since it's so BIG!
Cons: The Bellboy service should be speedier as we are all in a hurry to catch up flights!
Well located, clean, worth it... a piece of US in Italy...confort American Style!
4 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Large scale hotel

Posted 15-Apr-2017
1. Good location near Malpensa Airport T1 2. Hearty breakfast, you can order different types of coffee, free of charge 3. Nice snow mountain view 4. Convenient traffic to downtown by coach or by train 5. You can only eat in food court in airport or in hotel for dinner
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

The room was fine!

Posted 13-Apr-2017
Pros: The location was good for us as we had an extremely early flight.
Cons: Maybe train front end staff on etiquette on what to say to same sex couples regarding check in as per my example above.
Location: Good location, close to terminal,
The room was fine. Comfortable bed, large bathroom. The carpet was dirty which was a bit disappointing. We booked a king bed, at check in, the fellow mentioned we booked a king bed but noticed we were two men (married couple) and asked if we would like to change our reservation to two twins. I would have preferred it if he would have said you booked a king bed, is that correct? Asking a gay couple if they would like win beds is a bit disrespectful. Otherwise fine. Better signage from the Metro would have been helpful. I was difficult to see the hotel as we came off the Metro and went directly towards the airport and had to come back around.