Ratings based on 1,638 Verified Reviews

4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Hong Kong

Good location airport hotel

Posted 20-Feb-2017
Pros: Located at the airport express train exit of terminal 1. Very convenience.
Cons: Pillow very flat. Toilet was not clean.
Location: 2 minutes to departure hall.
Apart from the good location, The hotel needs improvement in many area to achieve a Sheraton standard. The front office staff has given us a room which is very far from the main building. It's almost from one end of the departure hall to another side of the terminal but we understand this could be the case that the hotel is very full. Nothing the staff could do about. The hotel toilet was not clean when we check in. The pillow is very flat.
3out of 5
Recommended
for Everyone
by A verified traveller

Great staff, and good for an early flight

Posted 18-Feb-2017
A lovely and quiet room. Everything was clean, and we had a great sleep. The food service was impeccable, but the food was decent at best. Our bath, while large and comfortable, had a broken drain plug, which stopped us from taking advantage of it.
4out of 5
Recommended
for Everyone
by A verified traveller

空港隣接

Posted 15-Feb-2017
マルペンサ空港ターミナル1を利用する人にはマルペンサエクスプレスT1駅を降りたらすぐ目につく入口がある。朝早いフライトで免税など手続きが必要な人には余裕を持って準備出来るのでオススメです。
1out of 5
by A verified traveller from Milan MXP

Bad last night

Posted 13-Feb-2017
Checki in took over 1/2 hour. They seemed to be having system problems. When we got to our room which was as far from check in as possible it hadn't been made up. Trying to call any line even emergency proved fruitless no answer over 15 minutes We walk all the way back I left my associate at the dining room and proceeded to the checkin. I told the lady the problem and she apologized and said she would have it taken care of. I told her that we would have dinner so we would be out of the room for at least an hour. I got back to my companion who hadn't been seated yet, high crowds in dining room. The MGR seated us and was very accommodating. After 10 minutes a server came by and we knew it would be a long night here. Because of a convention, the hotel was stressed to its max ability the MGR of the restaurant was great and worked hard for us we were very appreciative of that. So 1 1/2 hours in dining we get back to the room it's still not cleaned. This time the phone worked and I reached house keeping. They were not informed by checkin they said. To their credit three maids were at the door in 5 minutes and cleaned the room. By this time it was 10 am and we had an early morning flight Bad Night
4out of 5
Recommended
for Business Travellers
by A verified traveller from Dubai

Conveniently located next to the airport entrance

Posted 10-Feb-2017
Pros: Super dog friendly and very nice staff
Cons: Elevators shall have the key card to access the floors in order to enhance security.
Good size of the rooms, direct and quick access to the airport terminal. Great gym's equipment.
3out of 5
Recommended
for Everyone
by A verified traveller

2 min fra lufthavn

Posted 07-Feb-2017
Fint hotel til konferencer. Gode lokaler. Meget udsøgt Ala Carte menu på hotellets restaurant.
4out of 5
Recommended
for Everyone
by A verified traveller from Japan

空港に直結で便利なホテル

Posted 30-Jan-2017
機能的で便利なホテルで快適でした。早朝のフライトも空港までのタクシーなどの心配もなく良かった。レストランの食事も美味しかったです。
4out of 5
Recommended
for Everyone
by A verified traveller

Extremely convenient and comfortable

Posted 28-Jan-2017
Great stay if you have an early flight out of Malpensa. Rooms are comfortable, spacious. Bar area on the 1st floor is pleasant. The restaurant is excellent. I've been staying there on a regular basis and dine at the restaurant every time as well.
4out of 5
Recommended
for Everyone
by A verified traveller from monterey calif

Posted 27-Jan-2017
Extremely convenient. Right in terminal building
5out of 5
Recommended
for Business Travellers
by A verified traveller from Miami

Great Hotel at Malpensa MXP

Posted 25-Jan-2017
Pros: Location, rooms, beds
Location: Good conections from the airport to serveral towns
I arrived to MXP very tired. My best surprise was to see that this great hotel is right there, at the airport. Pleasant experience.