PLEASE, PLEASE, PLEASE DO NOT BOOK THIS HOTEL, FOR YOUR OWN SAFETY. This place is dangerous and sketchy and felt if we had stayed the night, someone would have tried to come grab us. We pre-paid through Expedia but did NOT stay at this hotel.
My sister and I (blonde, American 20-somethings) arrived on the train from Milan in the evening (about 7:45pm) and were greeted by a group of about 15 young men loitering outside the hotel, sizing us up. The young man who checked us in wanted to keep our passports overnight until check out early the next morning, WHICH IS ILLEGAL, (were planning to leave at 5am for 8am international flight home), and was very confused why we would refuse. This set off a lot of alarm bells for us. We went upstairs and immediately started googling other places to stay, finding a Holiday Inn Express near the Malpensa airport with rooms available. We asked the front desk to call us a taxi. He informed us the car service the hotel contracts with would be the cheapest option (25 euros) to get to the airport and would be there in 10-15 minutes. After 40 minutes of waiting in the lobby as the receptionist informed us the delay was due to traffic and multiple different men came in and out of the lobby to talk with the man at reception and stare at us, we were worried about the safety of a car service. We demanded the front desk call a number for a taxi we googled, which arrived in 1 minute and cost 25 euros with no traffic in sight...
THIS PLACE WAS TERRIFYING.