A good hotel in a great neighbourhood of Milan. A 30 min walk from the key sightseeing area around the Duomo and easily accessible via Tram 3. The welcome could have been better, we arrived after dark in a terrible rainstorm on Saturday night (4/11) and found the reception staff to be young, with a couldnt care less approach. No welcome, no helpful info on the hotel ie breakfast times or a basic introduction to the incredibly confusing layout of the hotel. They also pushed back on the VIP reward - although we subsequently worked this out with reception the next day. Our comfortable and quiet room was through reception and back outside, through The Doping Bar (a brilliant and incredibly busy bar) to a small door that took you to a lift to the rooms. The team member who showed us to our room could not work out how to operate the lighting in the room and left us in the dark wondering what exactly we had booked! Everything improved enormously the following morning at breakfast. The team working in Zaia serving breakfast were really fantastic! Attentive, interested and offered some great suggestions on things to do. The breakfast was delicious and worth adding to your booking. Overall we settled into this rather disjointed hotel and got in tune with its eccentric feel. We would definitely return.