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Sonesta Coconut Grove Miami - Miami Hotels
Rating: 4.0 Stars
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Sonesta Coconut Grove Miami

2889 Mcfarlane Rd, Miami - Map
 
 
"Check in Staff preoccupied. "
When I checked in, the desk agent was difficult to understand and seemed that all she wanted to do was to get rid of me. She didn't say anything about the hotel services, Didn't advise me that she was reserving $60 on my credit card, never asked me if I had stayed at the hotel before. Never explained that there was a restaurant in the hotel or the guest room had an adjoining entry door, etc. I have never been checked in so fast, which wasn't what I was looking for, I was on a leisure visit. The desk agent was completely unaware that the Miami Marathon was going on that weekend and how it would effect travel in the area. When I checked out the next morning, I asked the clerk about the $60 credit reserve and she said the overnight parking and my room service charge used it up and never offered a hotel bill. The clerk (different one) was only interested in getting rid of me. I had previously stayed at the hotel years ago and don't remember such unprofessional service. Management must be taking a professional holiday, and it shows.
A Traveller
The smoke-free Sonesta Coconut Grove Miami is 1 block from dining, shopping, and entertainment at CocoWalk; 6 miles from …More

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