On the beach, beach towels

Reviews of Majestic Hotel South Beach, Trademark Collection by Wyndham

3.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 171 out of 727 reviews" "
Rating 8 - Good. 196 out of 727 reviews" "
Rating 6 - Okay. 135 out of 727 reviews" "
Rating 4 - Poor. 89 out of 727 reviews" "
Rating 2 - Terrible. 136 out of 727 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Herdaliv

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how close it was to everything but did not like that there is no microwave or at least a fridge to put water in because it is very hot
Stayed 2 nights in May 2024

10/10 Excellent

Yanet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was ok
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Jan 2024
Response from HOTEL MANAGEMENT on 13 May 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

8/10 Good

CindyDan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion is to inform customers regarding the valet being a block away and all of the road closures due to Spring break.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 May 2024
Thank you so much for your review. We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We're sorry to hear that you were not satisfied with the valet. The valet and traffic information was prominently displayed on the main page of our hotel website for the time leading up to and the month of Spring Break. This was removed from the hotel website once the traffic restrictions on Ocean Drive were lifted. Our fornt desk staff was also available to convey this information for guests calling the hotel. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

6/10 Okay

DeAnna

Liked: Staff & service
Old property, which we knew. Just wish they had better beds, literally had plastic covers and was hard as sleeping on a piece of plywood.
Stayed 3 nights in May 2024
Response from Hotel Management on 12 May 2024
Thank you so much for your review. We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We're sorry to hear that you were not satisfied with the our beds. We strive to provide excellent service to all our guests, and we're you shared this with us. We hope to welcome you back soon for another wonderful stay!

2/10 Terrible

Teresa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Got there at 1 o’clock with one small duffel bag, told me I could not check in until four and she did not have room to hold my bag because she had a bunch of other bags. Came back at four to check in and there was only one lady checking people in and about 10 people in line. Took over an hour to check in. She was not very friendly. The restaurant was super busy and it felt like hotel. Guest were in the way of the restaurant staff trying to serve their customers. Other hotel staff never spoke or smiled or anything. She was not at all friendly until I checked out this morning , also had to park a block and a half away and carry luggage
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team. We hope you understand, but our office has limited space and during this busy event period, it is first-come, first served. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

8/10 Good

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 12 May 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room for the price.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 12 May 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Lorin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nelson was extra-fun and helpful at check-in and throughout our stay. Hotel was clean, comfortable, and pleasant! Maid service was good. Superb location. Valet parking worked seamlessly. Two thumbs up.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 12 May 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 May 2024
Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. As there was no context provided, we would love to know what went wrong during your visit to ensure a better experience for all our guests.

10/10 Excellent

Maria, Flushing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was great. Loved the walkway/park areas across the street. Not sure if the quietness at night was due to the fact that "Spring break" was over at the time of my arrival, but it was great for me! The check-in area is kind of tight but it seems all the hotels in the area were similar. The restaurant outside was a big plus. The food was excellent and the service was great. Noticed that restaurant was always full in comparison to others in the area. The rooms are not modern, per say, but it was very comfortable and the bottles of water were very welcomed, as they are needed in the warm weather.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

10/10 Excellent

Cynthia, Central Islip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

6/10 Okay

Darcy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location! Easy to walk to beach and around the area with plenty to do. Rooms are very small. Bathrooms are even smaller with no shelves or countertop to the sink, no toilet paper holder, touching the wall when you sit on toilet. Shower is an okay size. If you travel with girls who do makeup there is no spot to set up in front of any mirror. It does have the charm of an old building. I would definitely stay there again because of location and not much time is spent in room anyways.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Kenneth

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
This property is old, feels old, but interesting for the Art Deco style from the 40s. The rooms are spacious, but you can hear everything that goes on in the hallways. A couple of times I woke up when the neighbors went into their room, it sounded like they were coming into mine. There were also some revelers that came in around 2am that added to the noise. Our bed was very hard and on metal frames which didn't give much. The TV in our room didn't work (not that we watch much TV anyway). The staff is friendly and try to help, but most don't speak English or English is not necessarily their primary language (this is not a problem, just an observation. have translation apps available). The area around this hotel is very expensive as far as food is concerned, and has a very large and eclectic selection within walking distance. The elevator is quaint and has fun charm, but takes a bit to get used to. The best part of this hotel is the beach being right across the street. This makes this a great location if you love the beach. Our windows didn't look out on the beach and that would have been nice, but not a ding on the property.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Ali

Travelled with family
.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us, despite our efforts to address your concerns and provide a full refund for the inconvenience you experienced.We are genuinely disappointed to learn that despite our resolution to your dissatisfaction, you chose to leave a negative review. We had sincerely hoped that our gesture of goodwill in granting a full refund would have mitigated any lingering frustrations and demonstrated our commitment to guest satisfaction.It's disheartening to see that your overall impression of our hotel was not positively influenced by our efforts to rectify the situation. We take great pride in providing exceptional service to all our guests, and it's always our aim to ensure that every stay with us is a memorable and enjoyable experience.Nevertheless, we understand that each guest's perspective is unique, and we respect your right to share your honest feedback. We will use your comments as an opportunity for reflection and improvement, as we continuously strive to enhance our guests' experiences.Should you reconsider staying with us in the future, we would welcome the opportunity to exceed your expectations and restore your confidence in our hotel.Thank you again for sharing your feedback, and please don't hesitate to reach out if there's anything further we can do to assist you.

6/10 Okay

DEEPAK

Travelled with partner
Liked: Cleanliness, staff & service
Limited choice in breakfast.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you so much for your review. We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We're sorry to hear that you were not satisfied with the amount of choices provided on the breakfast. The hotel does not own and does not operate the restaurant. Therefore we are limited to what we can provide for the included breakfast. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Joanne

Travelled with family
Small rooms and bathrooms but clean and tidy. Vibrant area to be in.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient and vibrant location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

4/10 Poor

Sarah

There was a fist fight outside of my room at 1 am and it was loud. Lots of partying going on. Not some where you would stay to relax. Other then that that room was nice and the location was great.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
We sincerely apologize for any unfavorable experience you may have had during your stay with us. Your lack of feedback is deeply concerning, and we take reports of this nature seriously. We apologize for any inconvenience caused, and if you reach out, we'd love to know how we can improve. Safe Travels.

4/10 Poor

Jared

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Smoke alarm started chirping loudly in the morning. Even absent that frustration, the halls were filled with loud people. Not a restful night.
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Apr 2024
We sincerely apologize for any unfavorable experience you may have had during your stay with us. Your lack of feedback is deeply concerning, and we take reports of this nature seriously. We apologize for any inconvenience caused, and if you reach out, we'd love to know how we can improve. Safe Travels.

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient location. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Scherwin, Maretraite

Travelled with family and small children
Liked: Staff & service
Old building
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Loved staying at the majestic in the heart of the art deco district
Stayed 4 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great enviroment, everything excellent
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

2/10 Terrible

Uiara Magda dos Santos Mendes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The area is amazing! Theis staffs is ruge and unprepared to work with costumers. I dontnkike thebfood and also be aware about the breakfast.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you for taking the time to share your feedback about your recent stay at Majestic Hotel South Beach. We deeply regret that your experience did not meet your expectations, but it's important to address some crucial points you've raised.Firstly, we appreciate your recognition of our amazing location. We strive to provide a memorable experience for all our guests, and we're delighted that you enjoyed the area.However, we must address the concerning incident that occurred at our front desk. We take immense pride in our dedicated team, and it deeply saddens us to hear about any unpleasant interactions with our staff. It's crucial to note that our team members deserve to be treated with respect and kindness, and any behavior that deviates from this standard is unacceptable.Regarding the issue with breakfast vouchers, it's imperative to clarify that our hotel operates within specific breakfast hours, as you mentioned. While we understand your desire to obtain vouchers beyond the allotted time, our team must adhere to the set schedule for the benefit of all guests. We appreciate your understanding and cooperation in this matter.Additionally, it's important to address the behavior displayed by your husband during the interaction with our front desk associate. Any form of verbal abuse or aggression towards our staff, or any individual for that matter, is absolutely intolerable. We strive to cultivate a welcoming and respectful environment for all our guests and team members, and such conduct undermines these efforts.We're pleased to hear that you eventually received your vouchers and enjoyed your breakfast experience at the appropriate time. However, it's disheartening that your review fails to provide the full context of the incident, particularly regarding the unacceptable behavior witnessed by other guests and restaurant patrons.At Majestic Hotel South Beach, we value transparency and honesty, and we encourage guests to share their experiences fully. We believe it's essential for potential guests to have a comprehensive understanding of our establishment.We sincerely hope that this isolated incident does not overshadow the positive aspects of your stay. We remain committed to delivering exceptional service and experiences to all our guests.

8/10 Good

Jerusha

Travelled with family
Liked: Staff & service
Mixed bag at this property. Staff was very helpful, but first floor rooms are very noisy because they are off the main restaurant areas .doors separating the lobby/restaurant from the hallway don’t dampen sound— we heard people all night long. But I guessing upper floors are quieter. Beds were not good. Really hard and not very plush linens. Tiny bathroom (old building— to be expected), but had to run water for 7-8 min before we got hot water. Quirky stay— but the location can’t be beat and the valet team was great! Good for adult travelers but wouldn’t recommend for families with small children.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you so much for your positive review! We're glad to see that overall, you enjoyed our hotel's convenient location and that our staff made your stay enjoyable. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

6/10 Okay

Nicole

Business traveller
The beds were terrible - but the location is great - the rooms are no good and need to be updated- you are paying for location only -
Stayed 4 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Yours have been noted, and we assure you that immediate steps are being taken to address these issues with our team. We understand the importance of a seamless and comfortable stay for our guests, and we regret that we fell short in meeting your expectations. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

4/10 Poor

Chad, Clayton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
We sincerely apologize for any unfavorable experience you may have had during your stay with us. Your lack of feedback is deeply concerning, and we take reports of this nature seriously. We apologize for any inconvenience caused, and if you reach out, we'd love to know how we can improve. Safe Travels.

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, amenities
This is the place if you want to experience Miami from the 80s.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

10/10 Excellent

DEREK

Liked: Amenities
AOK! TOUCH DOWN!
Response from Hotel Management on 12 Mar 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

2/10 Terrible

Moises

Disliked: Amenities
I wouldn’t stay there anymore Crappy hotter to stay
Stayed 2 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team.We understand the importance of a seamless and comfortable stay for our guests, and we regret that we fell short in meeting your expectations. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They have terrible beds and faucett in shower ready to fall off and no stopper in sink. The place needs work.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team.We understand the importance of a seamless and comfortable stay for our guests, and we regret that we fell short in meeting your expectations. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

6/10 Okay

Maria

Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. As there was no context provided, we would love to know what went wrong during your visit to ensure a better experience for all our guests.

6/10 Okay

Maria

Liked: Cleanliness
It’s getting with a luggage. The restaurant its in the entrance and nobody helps me.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team.We understand the importance of a seamless and comfortable stay for our guests, and we regret that we fell short in meeting your expectations. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The flooring needs to be replaced in the room they put us in. Its sticking up and you trip over it. Horrible beds and pillows
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team.We understand the importance of a seamless and comfortable stay for our guests, and we regret that we fell short in meeting your expectations. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

6/10 Okay

SICILI

Travelled with group
Liked: Cleanliness, staff & service
Typical hotel in South Beach, small with a restaurant out front, limited space to move around. Unfortunately this place has an electrical issue as power went out our first night, and was out for awhile. Had to get dressed in the dark, no generator. The next morning, lights kept flickering off and on. Highly doubt I’ll stay here again. For $300 /night I’d expect better.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. The hotel does not have electrical issues. The local power company was experiencing an outage in the area and was making repairs to underground equipment. This resulted in many business experiencing the outage and flickering while they were working. We truly hope to have the opportunity to regain your trust in the future.

6/10 Okay

yorki

Travelled with family
credit card machine doesn't work and the staff scanned my card on paper, not acceptable
Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Feb 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience you experienced regarding our credit card processing procedure.We want to assure you that our credit card equipment is currently functioning without any issues. However, as part of our commitment to ensuring secure transactions, we are required by our merchant bank to physically imprint credit cards for transactions. This process helps us maintain the highest standards of security for our guests' financial information.In cases where credit cards do not have raised lettering, yours did not, they cannot be passed through our credit card imprinter. Therefore, our team may opt to manually record the card details on paper as per the instructions provided by our merchant bank.We understand your concern and appreciate your patience as we adhere to these important security measures. Once again, we apologize for any inconvenience this may have caused and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service
gREAT pLACE AND ENVIRONMENT
Stayed 4 nights in Jan 2024
Response from Hotel Management on 12 Mar 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

4/10 Poor

Alexander

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. As there was no context provided, we would love to know what went wrong during your visit to ensure a better experience for all our guests.

4/10 Poor

RICHARD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had no room for our luggage to hold because we arrived early, hotel is old, noisy… the best part was the restaurant and bar staff .
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team. We hope you understand, but our office has limited space and during this busy event period, it is first-come, first served. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

8/10 Good

Frank

Liked: Cleanliness, staff & service
Great location
Stayed 3 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed our hotel's convenient location and that our staff made your stay enjoyable. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Felipe, Rochdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location and great staff, highly recommended, I will definitely stay in the Majestic hotel again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!

4/10 Poor

Sandra, Ottawa

Disliked: Property conditions & facilities
Outdated, cramped entry, very small elevator, outdated room, all windows in the rooms are covered up so you can’t see out. Small restaurant at hotel. Area is mostly full of restaurant bars and the beach, ocean is directly across the street. Would not stay there again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the subpar experience you encountered, which is certainly not reflective of the standards we strive to uphold. Your have been noted, and we assure you that immediate steps are being taken to address these issues with our team.We understand the importance of a seamless and comfortable stay for our guests, and we regret that we fell short in meeting your expectations. Please know that your comments are invaluable to us as we continuously work towards enhancing our services and facilities. We truly hope to have the opportunity to regain your trust in the future.

4/10 Poor

Yehor

Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Mar 2024
We sincerely apologize for any unfavorable experience you may have had during your stay with us. Your lack of feedback is deeply concerning, and we take reports of this nature seriously. We apologize for any inconvenience caused, and if you reach out, we'd love to know how we can improve. Safe Travels.

6/10 Okay

Jeanette, Waterbury

Travelled with family
Hello ,After staying here, a few times everything was fine no complaints. This last time was just horrible between the Booking the staff, the management the customer service totally unhappy unsatisfied will not be returning.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 15 Feb 2024
We appreciate your feedback and regret to hear about your recent experience. We strive to maintain high standards of service and hospitality for all our guests. However, upon reviewing our records, we did not find any reported issues corresponding to your stay. We sincerely apologize for any inconveniences you encountered and assure you that your concerns will be addressed with our team to ensure such incidents are not repeated. We value your patronage and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Luz, Rochester

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I Che led in and checked right out! The room was dirty and the lights flickered off and on. The power also went out when I checked it.
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of providing a clean and comfortable environment for our guests, and we're glad to report that we found the room to be clean and not as you have described.Regarding the power issue, it was due to repairs in our area conducted by the local power company, and we regret any disruption this caused to you during your check in. Your feedback is invaluable, and FPL has addressed the power fluctuations to minimize future occurrences. We hope you will give us another opportunity to exceed your expectations in the future.

6/10 Okay

CRAIG

Travelled with partner
It was a great stay. I was just disappointed that as soon as we left the room the cleaners were in there and I went back up 5 minutes as I forgot my phone charger and a $20 scratch off that was unscratched had already been taken. I left them in the side table but apparently they never saw them.
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you for sharing your experience with us. We are truly sorry to hear about the disappointment you encountered regarding your left items. Please accept our sincerest apologies for any inconvenience caused. Our housekeeping team is trained to respect guest belongings and adhere to strict protocols, but unfortunately, any items left behind that are perceived to be refuse, are disposed of as part of our standard procedures. However, we do have a lost and found service in place for any items that may have been overlooked by guests at departure. Your feedback is invaluable, and we will certainly use it to reinforce our training and procedures to prevent similar occurrences in the future. We hope to have the opportunity to welcome you back for a more seamless stay.

8/10 Good

Leo

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed our hotel's convenient location and that our staff made your stay enjoyable. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. Your feedback motivates us to continue delivering memorable experiences. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Melissa

Stayed 4 nights in Feb 2024
Response from Hotel Management on 27 Mar 2024
Thanks for taking the time and leaving us a PERFECT SCORE RATING! I am happy to see that you had a great time with us. We can't wait to have you back for another visit! Thanks again for staying at the Majestic Hotel!