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Reviews of Fontainebleau Miami Beach

4.5 out of 5
Fontainebleau Miami Beach
4441 Collins Avenue, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 2422 out of 5459 reviews" "
Rating 8 - Good. 885 out of 5459 reviews" "
Rating 6 - Okay. 790 out of 5459 reviews" "
Rating 4 - Poor. 566 out of 5459 reviews" "
Rating 2 - Terrible. 796 out of 5459 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really felt like I was on vacation.
Stayed 1 night in Apr 2024
Response from Selim on 3 May 2024
Dear Stephanie, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near everything Miami Beach. We loved it!
Stayed 3 nights in Apr 2024
Response from Maried on 2 May 2024
Thank you for sharing your feedback. We are happy to hear you enjoyed the stay at Fontainebleau Miami Beach. We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

VERONICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service.
Stayed 2 nights in Apr 2024
Response from Maried on 2 May 2024
Gracias por tu comentario. Nos alegra saber que te agrado el servicio que te prestamos. Nuestro hotel quiere que se sientan como en casa. Nos encantaria tenerte de vuelta.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would go back
Stayed 5 nights in Mar 2024
Response from Selim on 1 May 2024
Dear Paul, We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Ingrid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff were helpful and friendly. good location, and safe
Stayed 9 nights in Apr 2024
Response from Selim on 1 May 2024
Dear Ingrid, "We are glad to hear that you found the property to be very clean, with fantastic amenities, and friendly staff. Our ultimate objective is to make you feel at home during your stay. We strongly believe that all of our guests deserve to have a relaxing time and receive quality service."

2/10 Terrible

david

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property not up to date, felt like a downgrade from the Vegas property, staff was rude, food and drinks were not worth the price and felt like they were cutting corners. The property is promoted as a luxury hotel and experience, it’s definitely not. Elevators were definitely not taken care of, the room was dirty and moldy. I could hear my neighbors yelling and flushing the toilet so the walls were paper thin. When we expressed our concerns to management we were told “it’s Miami “ and meet with defensiveness immediately. My honeymoon was honestly ruined by this experience and I’m very upset about that, for the amount of money we paid I honestly think I’d rather have stayed home, what a letdown
Stayed 3 nights in Apr 2024
Response from Selim on 1 May 2024
Dear David, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent visit. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great staying there
Stayed 2 nights in Apr 2024
Response from Selim on 30 Apr 2024
Dear Linda, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Melisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite Resort ! Always a great time!
Stayed 1 night in Apr 2024
Response from Selim on 30 Apr 2024
Dear MelisaThank you for your feedback. We hope to see you soon.

10/10 Excellent

Guillermo, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Selim on 30 Apr 2024
Dear Guillermo, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Apr 2024
Response from Steven on 29 Apr 2024
Dear Violeta,Thank you for your visit and for your nice words.We are so pleased to know you experienced a great time at the resort.We are looking forward to see you back soon at the propertyBest regards,

6/10 Okay

merve

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is very cold, beach umbrellas are expensive
Stayed 3 nights in Apr 2024
Response from Steven on 29 Apr 2024
Dear Merve,Thank you for staying with us and for valuable review.We always aim to offer the best customer service experience and we are so sad we fell a little short on this time.We apologize for the issues you encountered.We will analyze the information youu provided us and find a solution.We hope to see you back soon.best regards,Steven

10/10 Excellent

Adelfri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 4 nights in Apr 2024
Response from Steven on 29 Apr 2024
Dear Adelfri,Thank you for your review and your nice words.We hope to see you back soon on the premisesBest regards

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly is beautiful
Stayed 1 night in Apr 2024
Response from Steven on 29 Apr 2024
Dear Maryanne,Thank you for your visit and for your kind review.We hope to see you back soon on the property.Best regards,

10/10 Excellent

SHEILA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, very convenient
Stayed 2 nights in Apr 2024
Response from Steven on 29 Apr 2024
Dear Sheila,We are so happy to read your gentle words.Thank you for your visit.We hope to see you soon on the property.Best regards

10/10 Excellent

Silvano, Fairport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 5 nights in Nov 2023
Response from Selim on 28 Apr 2024
Dear Silvano, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Gabriel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Gabriel, Thank you for your feedback. We hope to see you soon.

4/10 Poor

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad service. The maids are rude, they clean badly and not always. Garbage is left in the room.
Stayed 7 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Roman,We deeply regret that your stay did not meet your expectations, and we apologize for the poor experience and the perception that the value did not match the price. Our goal is to deliver a top-notch experience to all our guests, and we regret that we failed to do so on this occasion. Please rest assured that we will take proactive steps to address your concerns and prevent similar issues from arising in the future. We appreciate you taking the time to share your feedback with us.

4/10 Poor

Austin, Orlando

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The Fontainebleau is iconic, but unfortunately the property and the experience are different stories. I had to call to find our bags an hour after Bell Services loaded them up. (Just let me take the cart myself...) We had to change our key cards 4 times because they're so sensitive to demagnetization. I'm not sure what's going on with staff culture, because every time anyone did anything for us, however small, they paused and stared at us expecting a tip and looked visibly disappointed if we didn't provide one. You'd have to have over $100 in small cash to keep up with what the staff expected throughout our 2-day stay, and we just don't carry that much. When going anywhere on property, we'd have to dig out our room keys a minimum of two times to staff security. And then, when we were looking to leave around 2pm, it took over 20 minutes for their valet to retrieve our car, and bell services watched me load the entire vehicle from 10 feet away with 10 separate bags and items. FD staff was great, F&B staff was great, but valet and bell service staff didn't give anywhere close to luxury service and I have to believe you can stay somewhere else and not feel like such a burden to staff while paying top dollar in Miami Beach.
Stayed 2 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Austin, We deeply regret that your stay did not meet your expectations, and we apologize for the poor experience and the perception that the value did not match the price. Our goal is to deliver a top-notch experience to all our guests, and we regret that we failed to do so on this occasion. Please rest assured that we will take proactive steps to address your concerns and prevent similar issues from arising in the future. We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Adrian, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Lenor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Lenor, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Donte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it would definitely stay again
Stayed 2 nights in Feb 2024
Response from Selim on 28 Apr 2024
Dear Donte, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

ALESIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff was friendly and helpful. I would definitely stay again
Stayed 1 night in Apr 2024
Response from Selim on 28 Apr 2024
Dear Alesia, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selim on 28 Apr 2024
Dear Jose, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Menalick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The service was great. The food and the entertainment was excellent. I will certainly be back.
Stayed 4 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Menalick, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Lindsay Anne

Liked: Cleanliness, amenities
Service was great & hotel was beautiful
Stayed 3 nights in Apr 2024
Response from Selim on 25 Apr 2024
Dear Lindsay Anne, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools, sirect access to the beach, restaurants and shopping we're exactly what i was looking for and this property delivered on all counts.
Stayed 3 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Paul, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, location and property. One thing I would have like to have is a kettle/coffee machine. They offered a cup of hot water for $10USD.
Stayed 6 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Samantha, Thank you for sharing your feedback. We hope to see you back soon.

6/10 Okay

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have rated this property higher, but for one important problem. You can’t see ocean because they set cabanas in the first row. Cabanas are blocking the entire ocean view. Next rows of the beach chairs are directly behind cabanas. So, essentially you are looking at the gray wall of cabanas. I came to relax and enjoy beach. However, this property doesn’t care about other vacationers but those that pay unlimited money for cabanas. I saw other hotels/resorts near by and none had cabanas placed so rudely in the entire area of the hotels beach. At least would be helpful if the cabanas were spread apart. It was ridiculous.
Stayed 2 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Sofia, Thank you for sharing you experience with us. We apologize because the beach cabana was obstructing the Oceanview. We are going to take your review as a priority and start making changes that allow us to perform a better job.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a great time at this property, but the initial room, although upgraded, thank you hotels.com!! Was pretty run down.... the balcony door handle was half broken off, I am not kidding, and the shower side panel was half ripped off, so my shower leaked all over the bathroom floor and onto the rug. Fortunately we had booked through hotels.com and the staff were so kind to upgrade our room again to a room that fortunately wasn't falling apart! We had a great experience thereafter!
Stayed 4 nights in Apr 2024
Response from Selim on 28 Apr 2024
Dear Alex, Thank you for your feedback. We apologize for any inconvenience caused by the shower and hope to have the opportunity to serve you again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Charles, Thank you for sharing your feedback. We hope to see you back soon.

2/10 Terrible

Anvesh

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very very low class while they charge you five star prices. They should maintain a minimum standard for that price. They don’t have minimum facilities in the room. I felt like staying in a $30 motel room. My wife and family had a terrible stay/experience while in room. This resort was very good at charging a premium for everything you request. Although they have few restaurants in the resort, you can’t expect food after 10 pm, Most of them close kitchens by around 9pm. Overall it was a very bad stay for the family after traveling so far to miami and also after spending premium prices for the hotel.
Stayed 2 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Anvesh, We sincerely apologize for the inconvenience caused by the room not meeting your expectations. We take your feedback seriously and will work on implementing positive changes that can help us improve our service in the future.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxurious hotel w all the amenities you could need in one place! Excellent restaurants, pool and bars.
Stayed 1 night in Apr 2024
Response from Selim on 24 Apr 2024
Dear Cassandra, Thank you for sharing your feedback. We hope to see you back soon.

6/10 Okay

Jaklien

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Not happy with the room in the chateau tower, linen was not clean, and no coffee machine
Stayed 1 night in Apr 2024
Response from Selim on 24 Apr 2024
Dear Jaklien, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the room not meeting your expectations and for the lack of cleanliness of the linen as well the absence of a coffee machine in your room. We take your feedback seriously and will work on implementing positive changes that can help us to improve our services in the future.

8/10 Good

Caroline

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not family friendly
Stayed 3 nights in Mar 2024
Response from Selim on 22 Apr 2024
Dear Caroline, We apologize for not meeting your expectations. We will make the effort to provide a better experience in the future,We are sorry to hear you did not find the property to be a family-friendly. We are committed to improving in this area and will take steps to do so.''

2/10 Terrible

Olga

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Olga, We are sad to see you overall score. We strive to provide exceptional service and are committed to making positive changes to ensure an amazing experience.

10/10 Excellent

Chassity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great amenities, friendly staff!
Stayed 2 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Chassity, We are glad to hear that you found the property to be very clean, with fantastic amenities, and a friendly staff. Our ultimate objective is to make you feel at home during your stay. We strongly believe that all of our guests deserve to have a relaxing time and receive quality service. Thank you for your rating.

10/10 Excellent

blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with great views and pools are amazing. Bit expensive and the tipping already included in every purchase is a little crazy as it gives the server no incentive to give you great service. But overall we have been coming here for years and it is a great place to relax.
Stayed 3 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Blake, We appreciate your feedback on your stay with us and are committed to ensuring that you enjoy a luxurious and pleasant experience. We hope to see you again soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! The only negative would be that it’s difficult going from beach to pool if you want a lounge chair. All loungers were no longer available by noon at the pool area.
Stayed 2 nights in Mar 2024
Response from Selim on 22 Apr 2024
Dear Jessica, Thank you for providing us with a positive review, We are thrilled to hear that you enjoyed your stay and found the property to be amazing. However, we apologize for any inconvenience you may have experienced while moving from the beach to the pool. We will address this issue and take the necessary steps to prevent or reduce such concerns in the future. We look forward to seeing you again soon.

10/10 Excellent

Igor, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in Miami Beach.
Stayed 5 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Igor, We are glad to hear that Fontainebleau Miami Beach is one of your favorite hotels. We hope to have the pleasure of welcoming you soon.

10/10 Excellent

Jorge, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th we property is very nice. The pools and the beach were perfect. Good options for good at the resort. We were there with our two young daughters and it was also very nice and enjoyable for them as well.
Stayed 2 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Jorge, Thank you for your feedback. We are thrilled to hear that you and your two daughters enjoyed your stay at the resort. We look forward to welcoming you back soon, we are happy that you had a pleasant experience. Thank you once again for your feedback and for choosing our resort for your vacation.

10/10 Excellent

Tamim

Stayed 3 nights in Apr 2024
Response from Selim on 24 Apr 2024
Dear Tamin, Thank you for sharing your feedback. We hope to see you back soon.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stave were amazing but the rooms are a little out dated The food was medium compared to the restaurant surrounding this hotel But I enjoyed the entertainment and nightlife of this place
Stayed 3 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Oliver, Thank you for sharing your feedback with us. We always strive to provide a five-star service to our guests. We are delighted to know that you enjoyed the entertainment and the nightlife at Fontainebleau Miami Beach. We look forward of welcoming you again soon.

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Selim on 22 Apr 2024
Dear Angel, Thank you for giving us a positive rating. We look forward to your next visit

8/10 Good

Sheena, Paterson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but expensive
Stayed 4 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Sheena, Thank you for taking the time to share your review with us. We apologize because you felt the service was expensive. We are going to consider your opinion and improve in this area of opportunity. Thank you again for your feedback.

10/10 Excellent

Anand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 2 nights in Mar 2024
Response from Selim on 22 Apr 2024
Dear Anand, Thank you for sharing your experience at Fontainebleau Miami Beach. When we do things with devotion. We always get positive results. Thank you again for your feedback.

2/10 Terrible

Candice

Disliked: Cleanliness, property conditions & facilities
I paid $1,560 for an upgrade. There were 3 of us in one room, 2 on the bed and 1 on the couch. Unfortunately, the couch was horrible and I couldn’t sleep on the couch. We had to get a rollaway bed. I don’t think it’s fair that I had to be inconvenienced and the hotel is only willing to refund me $500. They really just wanted to discount the resort fees, but then I got an extra $330. In addition, the last night I was there, the guests next door came in form partying at 4:30 in the AM and didn’t quiet down until 5:30. I didn’t sleep since 4:30.
Stayed 4 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Candice, We are very sorry to hear that you had an unpleasant experience during your stay. Our aim is always to provide a five-star service, but it seems that we did not meet your expectations. We are going to take steps to improve in the areas where we fell short.. Thank you for sharing your experience with us at Fontainebleau Miami Beach.

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 1 night in Apr 2024
Response from Selim on 22 Apr 2024
Dear Claudio, Thank you for sharing your score. We are glad to see your rating. Thank you for your response.

8/10 Good

Victoria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Selim on 22 Apr 2024
Dear Victoria, Thank you for sharing your feedback with us. We always strive to provide a five-star service to our guests. We are delighted to know that you enjoyed your stay at Fontainebleau Miami Beach. We look forward to welcoming you again soon.

6/10 Okay

Giuseppe

Travelled with partner
Disliked: Amenities, property conditions & facilities
Everything was okay but the convention being held there took over every bar and restaurant was impossible to get around and enjoy my stay.
Stayed 3 nights in Apr 2024
Response from Steven on 21 Apr 2024
Dear Giuseppe,We are happy that you stayed with us. We are prepared to provide a great experience. We apologize for the inconvenience and we will improve our guest services to give our visitors a best experience.We hope to see you back on the property

6/10 Okay

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Key cards didn’t work immediately and kept having to be reprogrammed. Safe in the room didn’t work. Staff was typical of Miami…”we’re doing you a favor”
Stayed 1 night in Apr 2024
Response from Selim on 22 Apr 2024
Dear Phillip, We apologize for the inconvenience caused by the key card not working. We are sorry you felt let down by our team, and we will take steps to improve our service. Thank you for your feedback.