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Reviews of Congress Suites at the Strand

3.5 out of 5
Congress Suites at the Strand
1052 Ocean Dr, Miami Beach, FL

Reviews

6.0
Rating 10 - Excellent. 189 out of 1003 reviews" "
Rating 8 - Good. 220 out of 1003 reviews" "
Rating 6 - Okay. 190 out of 1003 reviews" "
Rating 4 - Poor. 139 out of 1003 reviews" "
Rating 2 - Terrible. 265 out of 1003 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kieonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Rasheeda

Stayed 3 nights in Jul 2021

10/10 Excellent

Madison

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
What everyone says about this property is simply wrong. I just stayed here for five nights and six days over spring break and it was amazing! The staff was nice and accommodating. The room was clean and balcony was great with a nice view of the ocean. The location is what sets this property apart from the others! You are right across the beach and walking distance to restaurants, shops, clubs, etc. The rooftop pool and bar was a huge hit. Checking in and out was a breeze! What people are saying about the noise and not getting fresh towels is not true. My group and I did not have an issue falling asleep and if you need anything all you have to do is ask before 2pm! I highly recommend staying at the Congress.
Stayed 5 nights in Mar 2022

8/10 Good

Edward

Disliked: Amenities
Stayed 5 nights in Mar 2022

2/10 Terrible

Joseph

Stayed 2 nights in Mar 2022

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is not what is shown in the Expedia listings. It is very run down and in exceptionally poor condition. Take note this is not a hotel but a managed condo facility so the front desk staff are unable to handle any real issues. Security is exceptionally poor, locking door does not fully close and anyone can access the property. We checked in on a Sunday and abandoned the rest of the stay as the place was uninhabitable. None of the windows work and even if they did they were so old plastic wrap would have done a better job. Avoid this place at all costs. It’s a dive.
Stayed 4 nights in Mar 2022

2/10 Terrible

pamela, nutley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ive ever had snd i travel a lot. Instead of a 1 bedroom suite ocean view that i booked 3 months ago, i got a 2 twin bed room and when i complained. They blamed expedia for sending an incorrect room category!! When we get to hotel after a long day and ask for toilet paper and new towels, they said the housekeeping closes at 5pm. The sheets in the room have dirt spots and there were makeups under the bed and bed was about to fall. New but not assembled well. Horrible stay. Placed a big dent to our vacation! The only good part is Greg, the bell attendant who is very nice and sympathetic to our situation. Otherwise DONT stay in this hotel
Stayed 3 nights in Mar 2022

4/10 Poor

Byron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience! Beware of this hotel.
Unfriendly staff at front desk. Water puddle in front door when entering room from a leak from either sink or refrigerator. A humming sound so loud in room from some kind of a/c air handler that the floor vibrated because the room was directly under it! They should be ashamed to even rent that room with that constant noise. And when I asked the front desk she said they are booked up and there was nothing she could do because I booked through a third party app. I called hotel.com and they transferred me to the reservations person and they tried to call the desk and they didn’t answer so she said that she would send an email and that’s all she could do. I was very disappointed in both the hotel and in hotel.com
Stayed 2 nights in Jan 2022

8/10 Good

Tricia, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Miami Beach nostalgia vibe. I didn’t like the loud banging music all night.
Stayed 1 night in Jan 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had 2 balconies and faced the ocean. Our room was also right on top of the Palace. Great experience
Stayed 2 nights in Jan 2022

2/10 Terrible

Juan

Stayed 1 night in Jan 2022

2/10 Terrible

Elyn

Travelled with partner
Disliked: Staff & service
We had to cancel two days before arrival due to Covid. While the page clearly states that they offer flexible booking and cancellation during this time, that was not the case. Expedia states it is not refundable, calls and emails to the hotel go unanswered - they never answer their phone! What hotel business does that? I ended up disputing the charge with the credit card company. Beware! I've seen other reviews stating the same issue.
Stayed 2 nights in Jan 2022

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room seem outdated. Needs more staff. Waited an hour to be checked in.
Stayed 2 nights in Dec 2021

8/10 Good

RENUKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is small and nice, located in the prime location. The rooms are specious and well equipped. However, the entrance to the hotel is pretty confusing. Administration should work on that for guests to have easy checkin.
Stayed 5 nights in Dec 2021

10/10 Excellent

Ifeanyi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Update and clean
Stayed 1 night in Dec 2021

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had two rooms reserved for two nights. Our room (505) was in decent condition and the size of the room was really great. We had two beds and a futon. All were decent to sleep on. My older kids had the other room (305) and it was terrible. The room had not been cleaned upon arrival. There was poop on the shower and used towels hanging up. The front desk was informed and did come clean the room immediately. The futon in that room was hard as a rock. We did like that when we walked out of the hotel the beach was directly across the street. The hotel is right next to a main show so there was a lot of activity late into the night.
Stayed 2 nights in Dec 2021

4/10 Poor

Debbie

Stayed 1 night in Dec 2021

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok, the property is above the Palace, so there's lots of noise and partying until midnight or so. Noise didn't bother us, but if you're planning on a quiet evening, maybe not. The room was large, can easily handle 3 people in the jr. suite, large refrigerator, micro, dishwasher, etc. Ikea like furnishings and not great quality consistent with Ikea, some drawers didn't slide smoothly, etc. Drain plug missing from the bathroom sink, no major deficits. Had a deep soaking tub with shower, fwiw. Two of the front desk people were good, one clueless, consistent with most of South Beach right now - we had problems with untrained staff all over. We didn't get housekeeping and were satisfied with the number and type of accoutrements for the time frame. Overall a good stay.
Stayed 3 nights in Dec 2021
Response from Dani on 9 Dec 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

2/10 Terrible

Ignacio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Danielle on 3 Dec 2021
Dear guest, thank you for choosing to stay at our property. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

2/10 Terrible

Tyler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried getting to the property in my car on a Friday night, and could not even get there to drop off my family and luggage. There was no parking within a mile. Expedia literally allowed us to book a hotel we could not even get to.
Stayed 1 night in Nov 2021
Response from Danielle on 3 Dec 2021
Dear Tyler, We appreciate you taking the time to write this review, I am deeply sorry to hear that your stay did not meet your expectations. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

6/10 Okay

twanda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
AWESOME Bell Service
Henderson the bells service gentlemen was AWESOME! He came down two blocks got my luggage and took it up to my room. The elevator was done and ocean drive was packed. He made it happen with a gracious demeanor and some laughs along the way. No cash…no problem! I found Henderson the next day and gave him a time for his generosity. The hotel is next to Palace Drag Bar…the hottest thing on Oceam Drive. Needless to say it was LIVE…LOUD…no day time naps. All in all I can’t complain my stay was nice and the bell service beat the Four Seasons…OKAY!
Stayed 2 nights in Nov 2021
Response from danielle on 30 Nov 2021
Dear Twanda. Thank you for your review and for choosing our property. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest of ours at Congress Suites at the Strand.

2/10 Terrible

Brittany Lynette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was horrible
Stayed 2 nights in Nov 2021
Response from danielle on 30 Nov 2021
Dear Brittany Lynette, Thank you for choosing to stay at our property. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

6/10 Okay

Deanna

Disliked: Cleanliness, property conditions & facilities
It was a great spot overall but the room was moldy!
Stayed 3 nights in Nov 2021
Response from danielle on 24 Nov 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to being of service to you on future stays in Miami Beach.

10/10 Excellent

Thalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and right in the middle of everything.
Stayed 3 nights in Nov 2021
Response from danielle on 21 Nov 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you are in town.

2/10 Terrible

Jeong-Yeol

Stayed 1 night in Jul 2021

8/10 Good

Alisia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop pool and location are great. The pictures make the rooms look nicer than they are.
Stayed 2 nights in Nov 2021
Response from Dani on 15 Nov 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!

10/10 Excellent

deyanira

Stayed 1 night in Oct 2021

8/10 Good

Chantz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for our girls trip! There was a leak in the ceiling of the bathroom and a light was out in the bathroom. Other than that it was perfect! Be sure to ask for towels early in the day because they don’t have housekeepers on site all day. The location and cleanliness was on point! The rooftop pool was legit! Beautiful!
Stayed 3 nights in Oct 2021
Response from danielle on 18 Oct 2021
Dear Guest. Thank you for your positive comments and ratings. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Take care and see you soon.

4/10 Poor

Travis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Loved the location. Property needs maintenance.
Stayed 3 nights in Oct 2021
Response from danielle on 18 Oct 2021
Dear guest, we appreciate taking the time to write this review, I am deeply sorry to hear that your stay did not meet your expectations. . On behalf of our team please accept my apologies for any dissatisfaction you experienced. , we appreciate the feedback, as even negative comments help us correct problems and provide future guests with a better experience

2/10 Terrible

Rashad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly the first night the room was infested with roaches went to the front desk the guy was very rude and didn't help at all and we didn't sleep because of the situation. Second day was moved to another room went out only to come back and find our room door open, went to the front desk they advised it was room cleaning who left the door open which is very unprofessional.
Stayed 4 nights in Oct 2021
Response from danielle on 18 Oct 2021
Dear guest, thank you for your time to write this review. I am terribly sorry to read the issue your experienced! Be assured that it is not the kind of service that we normally provide, and I understand your dissatisfaction. I believe your unfortunate experience has also been reported and solved internally. We appreciate your feedback as it enables us to improve our standards. Thank you for staying with us and we hope to welcome you again in the future.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Spacious. Convenient location. Close to everything.
Stayed 1 night in Oct 2021
Response from danielle on 18 Oct 2021
Dear Happy Guest. Thank you for giving us a perfect rating! I am sure our entire team enjoyed catering to your needs as much as you enjoyed your stay. Take care and see you soon.

2/10 Terrible

Susan

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Let's start with before check in. I called the property numerous times and no one ever answered. We had a very late flight and wanted to know if our guest could check in for us. No calls returned. No email returned. The comes check in. We booked at Congress. No the strand. We were put into one of the Strand hotels. We took the room with no complaints. Upon arriving in the room, the smell was horrible. Non the less, it was 2am and we just wanted to shower and get some rest. While attempting to unpack, we noticed 2 huge roaches. 1 on the sink and 1 by the TV. We proceeded to the restroom where we found 2 more. I called down to the front desk and they said they were completely booked and could not move us. I went downstairs and told them this is unacceptable and he said he can't do anything I have to speak to the owner TOMORROW. I was beyond furious and went back upstairs. Then I saw small little roaches coming out from a hole in a wall by the bed. I called the front desk again and he said that was impossible. He came up and saw it for himself and magically found us a room on the 5th floor. (1st room was the 3rd floor). 5th floor room, balcony door lock was broken. The door connecting the bathroom and beds was broken to the point it wouldn't close. I asked them to fix it the next day and no one ever came. Imagine laying in bed and looking over and not only seeing but having to smell someone's poop? We requested clean towels and never got it. Dont waste your time booking here
Stayed 3 nights in Jul 2021
Response from Dani on 10 Oct 2021
Thank you for taking the time to post your review and rating of our property. We are sorry to hear you were displeased with your stay. We do our best to make every guest feel comfortable and relaxed during their stay with us, and we regret this was not the case for you.

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great location. Very nice suite. Very comfortable bed but the bathroom ceiling was leaking.
Stayed 1 night in Oct 2021
Response from Dani on 10 Oct 2021
Thank you for staying with us! We appreciate your review and rating of our property. On behalf of the entire team, I want to apologize for the inconvenience encountered during your stay. The reviews we receive from our guests are taken very seriously and your suggestions will help us to improve our overall quality and guest experience. Thank you.

10/10 Excellent

Tomika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was very nice. I would stay there again.
Stayed 3 nights in Oct 2021
Response from danielle on 6 Oct 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay with us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you’re in town.

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness
They don’t answer phone when you call.
Stayed 2 nights in Oct 2021
Response from Dani on 10 Oct 2021
Thank you for taking the time to post your feedback. Please accept our apologies for your communication experiene. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve our overall quality and guest experience. We hope you consider staying with us again in the future.

8/10 Good

Ivy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from danielle on 26 Sept 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!

10/10 Excellent

Isaiah

Stayed 1 night in Sep 2021
Response from danielle on 26 Sept 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay with us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you’re in town.

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Minor repairs needed
The place was clean just needed some touch ups, the knob to the balcony was broken, the door to the bathroom would not close properly
Stayed 3 nights in Sep 2021
Response from danielle on 24 Sept 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

2/10 Terrible

Rashawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty hotel and staff
Stayed 4 nights in Aug 2021
Response from danielle on 19 Sept 2021
Thank you for taking the time to write your review and I am sorry we were not able to WOW you as most of our guests are. We hope you consider staying with us again in the future.

8/10 Good

Frank Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My safe wasn't working and they had to order a new part. Also outsider should be allowed upstairs for a short period of time. STAFF WAS GREAT THOUGH
Stayed 3 nights in Sep 2021
Response from danielle on 19 Sept 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

6/10 Okay

Antonio

Travelled with partner
Disliked: Cleanliness, staff & service
Phone and email communication is horrible. If you are not there in person give up trying to talk to anyone. Sheets on bed had stains. Curtains were nasty. Room service only came once out of five days.
Stayed 4 nights in Sep 2021
Response from danielle on 19 Sept 2021
Thank you for taking the time to post your feedback. Please accept our apologies for your experience. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve our overall quality and guest experience. We hope you consider staying with us again in the future.

2/10 Terrible

robert

Travelled with family
Disliked: Staff & service
I have stayed at this hotel 2 times in the past and rented multiple rooms each visit. This trip they have now closed down ocean beach drive which makes front door valet parking a problem. I called the hotel 6 times and got no response The hotel should reach out to their guess and tell them where the valet is now located. I ended up parking 6 blocks away and dragging my luggage the 6 blocks to my hotel. The front desk attendant wasnt any help. She told me where the valet was located AFTER I PARKED. And then had an attitude as like I should have know where he was located. "I walk pass him everyday" was her response. I come to Miami 1-2 times a yrs before cruises and have always enjoyed my stay at this hotel. I guess I will now spend my money at a nearby compeditor.
Stayed 1 night in Sep 2021
Response from danielle on 19 Sept 2021
Thank you for taking the time to post your review and rating of our property. We are sorry to hear you were displeased with your stay. We do our best to make every guest feel comfortable and relaxed during their stay with us, and we regret this was not the case for you.

10/10 Excellent

Mckeiver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower and hot water was amazing. Hotel at a great location. Staff very helpful and friendly
Stayed 3 nights in Sep 2021
Response from danielle on 19 Sept 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Decent location
Great location, decent, room staff friendly and made sure our belonging were safe prior to check in... Only down side the room was dusty and some of the towels didnt seem clean, with c-19 going on that was a concern of mine.
Stayed 1 night in Sep 2021
Response from danielle on 19 Sept 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Marc W.

Stayed 1 night in Aug 2021

6/10 Okay

Linda

Liked: Cleanliness
Disliked: Amenities
One thing I like other than a cute clean room was that at the end of my stay on a Sunday 8/29/2021 the girl at the front desk finally was nice and she hold our bags until we picked them back later that day she was nice about it and gave us ice couple times , other than that service was not as good , the hotel rooms are in different buildings and the Pool was not that pretty , only the view was amazing , the small bar by the Pool was like ok ,old and looked dirty needs some remodeling, the Pool water was so hot that felt like a jacuzzi , the pool area was closed by 8pm so if you like night pool time ? not the place , the room was cute and clean but the toilet handle was broken and something was off about the room 303 and very important too the front desk service needs improvement
Stayed 1 night in Aug 2021
Response from danielle on 19 Sept 2021
Memorable stays are composed of small and big details; thank you for taking the time to give us your honest feedback on your stay. We have taken all the things you mentioned into consideration and are always looking for ways to make our property better for our guests. We hope that you consider us on your next trip to Miami Beach.

8/10 Good

Melvin

Liked: Cleanliness, staff & service
The location
Stayed 2 nights in May 2021
Response from danielle on 31 Aug 2021
Thank you for taking the time to rate our property. We very much appreciate that you stayed with us and hope you consider booking with us again in the future.

8/10 Good

Hely

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2021
Response from danielle on 30 Aug 2021
Thank you for taking the time to rate our property. We very much appreciate that you stayed with us and hope you consider booking with us again in the future.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from danielle on 19 Sept 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay with us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you’re in town.

10/10 Excellent

Shecon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the action 2nd time staying and didnt have any problems.
Stayed 1 night in Aug 2021
Response from danielle on 30 Aug 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!