Lobby sitting area

Reviews of Catalina Hotel & Beach Club

3.5 out of 5
Catalina Hotel & Beach Club
1732 Collins Ave, Miami Beach, FL

Reviews

6.0
Rating 10 - Excellent. 310 out of 1194 reviews" "
Rating 8 - Good. 174 out of 1194 reviews" "
Rating 6 - Okay. 191 out of 1194 reviews" "
Rating 4 - Poor. 161 out of 1194 reviews" "
Rating 2 - Terrible. 358 out of 1194 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Conor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem with my stay was the card reader for the door kept acting up and lack of parking. Besides those issues, the hotel was in a great location walk for the conference I was down here for.
Stayed 2 nights in Apr 2024

6/10 Okay

Ramona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was nice. Parking to check in was awful. The room smelled so bad I stayed out more than in the room and it wasn't because of the entertainment. I was visiting for a funeral.However valet guy and front desk staff were great. Property needs to drop rates or educate the cleaning staff. I think I deserve a partial refund.
Stayed 1 night in Apr 2024

10/10 Excellent

elizabeth

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mazal, orlando

Stayed 3 nights in Mar 2024

6/10 Okay

Massimiliano

Liked: Cleanliness, staff & service
We needed to wait the payment to be processed
Stayed 1 night in Apr 2024

8/10 Good

Tara R

Liked: Cleanliness, staff & service
This property was in a convenient location on Collins Street. The hotel is a bit understaffed but if you don’t mind getting your own towels it’s just fine. Beware of a lengthy check in process though. The rooms all get cleaned at once and it creates a back up once 3 pm comes around. This wait tends to take an hour to an hour half.
Stayed 1 night in Mar 2024

4/10 Poor

Jorge

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Valet parking at 43 usd per night. There was outside lights that comes to my room all night.
Stayed 1 night in Apr 2024

2/10 Terrible

marieta

Liked: Property conditions & facilities
Disliked: Cleanliness
Room did not smell good my room and other unit had bees and the bed gave me a rash on my skin sheets very hard.
Stayed 1 night in Apr 2024

6/10 Okay

William Henry

Travelled with partner
Disliked: Amenities
The valet attendent was very very rude for no reason. I've been in the hotel field for almost 25 years and have never been treated in that way. I stay at your hotel every time i come to Miami and i normally talk about the hotel to people come to visit Miami for the first time. Have your valet staff treat customers better
Stayed 2 nights in Apr 2024

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, good area!
Stayed 2 nights in Mar 2024

8/10 Good

Fred, Moose Factory

Liked: Cleanliness, amenities
Easy accessible to eats n drinks. Close by to Lincoln Mall n Espanola Way
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The hotel was great. Very much enjoyed the stay. Would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice room clean freedly. People's
Stayed 2 nights in Mar 2024

6/10 Okay

Gabriel

Travelled with partner
Disliked: Staff & service, amenities
Cheap hotel with renovations, they treat customers as numbers instead of guests. Was an ok place to sleep but there was a lot of things to improve.
Stayed 2 nights in Mar 2024

6/10 Okay

Tyler, Malvern

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The people in rooms besides were loud. Not on property. But the room was not as insulated, so made it loud. It was nice though. Would I stay again, Yes!
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 27 Mar 2024
Hi Tyler, thank you for your review. We have Spring Break during this time of year, so its a bit louder than usual. We are happy to know that you would stay with us gain and we look forward to it!

10/10 Excellent

Sasha

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Fast check in , friendly, absolutely modern and amazing room with tons of stuff inside , I give this place 5*! Totally recommend
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 28 Mar 2024
Thank you for your amazing review, Sasha! It would be our pleasure to host you again when you are back in Miami Beach.

6/10 Okay

Lawrence

Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 28 Mar 2024
We appreciate your good rating, Lawrence. Please consider us again for a future stay.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Thanks for your excellent rating Camille! We hope to host you again when you are back in Miami Beach.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Like the rooftop pool
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Tiffany! Our rooftop pool is a guest favorite and we're glad you enjoyed it. We appreciate your feedback and hope to host you again in the future.

10/10 Excellent

dominae

Liked: Staff & service, property conditions & facilities
It was close together and it wasn’t to much walking to do i love it
Stayed 4 nights in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Dominae, thank you for an awesome review! We are in a central location just minutes to the beach, nightlife, restaurants, and shops. We hope you will visit us again.

8/10 Good

raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area just don’t like the smell in hallway
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Raquel, thank you for your feedback! We are in the best area only minutes to the beach, restaurants, the Convention Center, Lincoln Road shops and more. We were not aware of a scent, but our housekeeping staff clean those areas regularly. We will look into it further. We appreciate your review and welcome you to stay with us again.

4/10 Poor

Brittany

Travelled with partner
Liked: Amenities
The room wasn’t big enough.
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on 13 Mar 2024
Hello Brittany. We are a historic hotel, built in the early 1900’s, so our boutique rooms are a bit smaller than modern accommodations, which is typical in Miami Beach. We appreciate your feedback.

2/10 Terrible

Sarah

Stayed 3 nights in Mar 2024

6/10 Okay

Tammy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The cleanliness of the floors needs to be improved. The floor in our room was filthy with dust and dirt. The hall rugs were beyond filthy - a cotton swab, along with other debris, laid on the floor for the entire week we were there. The level of cleanliness of everything else was satisfactory, but the floors need addressed. The location was excellent. The pool was immaculate. Staff were pleasant enough, but the floors really take away from the property. It is doubtful I would recommend this property. I am sorry.
Stayed 6 nights in Dec 2023
Response from TM, Guest Relations on 13 Mar 2024
Hello Tammy, thank you for your review. We are sorry to hear about your dissatisfaction with the floors. We will speak with our housekeeping staff for further clarification. We appreciate all feedback as it helps us to assess and make improvements for a better future experience.

2/10 Terrible

Mo

Disliked: Cleanliness, property conditions & facilities
Response from TM, Guest Relations on 13 Mar 2024
We appreciate your rating, Mo. We hope you will consider us again where we can make things right.

2/10 Terrible

Shakina

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one answer the phone at the front desk since the time we arrived. There were bugs in the shower. Not enough wash cloths and towels. The keys NEVER worked,I had to go to the front desk every time I came out the room to get a new key.
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hello Shakina thank you for your review. Please keep in mind that our staff assist guests frequently and are busier around 11 AM and 3 PM when guests are checking in/out. We provide toiletries based on the number of guests booked in the room, but guests can request additional items. Unfortunately, the magnetic stripe on the key cards are sensitive and tend to deactivate when exposed to heat, or placed next to cell phones and credit cards. Our apologies for any inconvenience. We appreciate your feedback.

2/10 Terrible

Charlene

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room i was giving lock was broken. I was traveling with a child who was scared the whole night. I asked them to change my room they said they couldn’t because it was funny booked. I was told the maintenance man was going to come check the lock and he never came
Stayed 1 night in Mar 2024

8/10 Good

Joe Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
No parking. Lot. Avalible
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hello Jose, thank you for your 4-Star rating! We are a historic hotel, so we don’t have a garage or parking lot, which is extremely typical for Miami Beach. Valet service is provided by a third party. We are in a great location just minutes to the beach, shops, dining, attractions, and more. We hope you will consider us again.

8/10 Good

Megan, Astoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved it, they just don’t have anywhere to store bags. There was a place a few blocks away, it was just a bit of a trek with all our things and they charged $6 per item.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Megan, thank you for your great review! Unfortunately, luggage storage is not available due to liability and safety concerns. Our apologies for any inconvenience. We appreciate your feedback and hope to host you again when you are back in Miami Beach.

10/10 Excellent

Sania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Thank you for the excellent rating, Sania! We welcome the opportunity to host you again soon.

6/10 Okay

Jason L

Travelled with family
Television
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on 5 Mar 2024
Hello Jason L. Thank you for your review. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. We appreciate your feedback and hope you will consider us again.

6/10 Okay

Danielle

Liked: Staff & service
Parking is a hassle with all the new rules but the hotel was affordable and right by the beach.
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on 5 Mar 2024
Hello Danielle, thank you for your feedback. Parking in Miami Beach can be challenging due to the popularity of the area. We're glad you liked our location and affordable rate. Please consider us again when you are back in the area.

6/10 Okay

Hailey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 5 Mar 2024
We appreciate your good rating, Hailey. Please consider us again for a future stay.

8/10 Good

Michal

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms should be better maintained, Missing towels, Great location,
Stayed 8 nights in Feb 2024
Response from TM, Guest Relations on 5 Mar 2024
We appreciate your feedback, Michal! Each accommodation is cleaned and prepared prior to the guests arrival, so please let us know when anything is unsatisfactory, so we can correct it. We hope to host you again soon.

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little Hotel. Very good location.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 5 Mar 2024
Hi Rene! We're happy to know that you liked our great location just minutes to the beach, shops, and attractions. We appreciate your feedback and hope to host you again soon.

4/10 Poor

Jannat

Travelled with group
Disliked: Cleanliness
It was an okay stay. Our room was right next to the pool so unfortunately we were woken up at 7am to loud music even though no one was at the pool. There was also construction going on right outside so we heard constant banging the whole stay. The room was clean enough just a few neglected spots. Staff were nice enough, bartender at Maxine’s was great!
Stayed 5 nights in Feb 2024

6/10 Okay

Shannon

Travelled with group
Liked: Staff & service, property conditions & facilities
It’s a decent property when you are on a budget. It doesn’t have an all the amenities of most of the hotels but if you are looking for inexpensive, clean, and accessible this is your place. They have a free happy hour from 5-6pm at one of the hotel bars. There’s a nice secluded pool in the back of one of the properties and a rooftop pool on another. Biggest complaint, $5 for a cup of coffee and no refills! Lol
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 28 Feb 2024
Thank you for your review, Shannon. We are happy to know that you liked our comfortable accommodation and great rates. We offer complimentary Happy Hour drinks nightly where guests can unwind in a nice atmosphere. We appreciate your feedback.

10/10 Excellent

Nyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. Everything is walking distance so no car was needed
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on 28 Feb 2024
We are happy that our staff provided such attentive service, Nyssa! We are in a central location just minutes to the beach, restaurants, shops, nightlife, and more. Thank you for your wonderful review and we hope you will consider us again soon.

10/10 Excellent

Gabriel

Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on 28 Mar 2024
What a great score, Gabriel! Thanks for staying with us and we look forward to a future visit.

4/10 Poor

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property felt very old and outdated, room floors look like they needed repairs and the tv would partially work throughout my stay. noisy outside area with the cafe downstairs at night. definitely not worth the price they were charging. i think i even saw a bedbug at one point, yikes.
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on 28 Feb 2024
Hello Jordan. We do not have bed bugs at our property. We have weekly preventive maintenance, with documentation, and a thorough inspection process to comply with state and sanitation requirements for the safety of our guests and staff. We appreciate your feedback.

8/10 Good

emilio

Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 28 Mar 2024
Thanks for a great rating, Emilio! Please visit us again soon.

2/10 Terrible

George, Garden City

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was flooded upon arrival as a rest of the rain. The hotel mopped the floor and closed the blinds. We awoke to another flood in the room and opened the blinds to find rampant mold on the windows. As someone who suffers from respiratory issues, i was deeply affected. The hotel refused to fix the issues. I have taken several photos for evidence of mold and mildew. This hotel should be condemned.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 20 Feb 2024
Hello George. Thank you for your review. We are disappointed to learn that your stay was anything less than perfect. We will look into the issues you mentioned further. We appreciate your feedback.

2/10 Terrible

Luis

Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 28 Mar 2024
Thank you for your rating, Luis. We ask that guests let the staff know of any dissatisfaction during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback.

2/10 Terrible

Kiana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at the Catalina Hotel. But this time was worse. The shower wasn’t clean so well, hair was still left on the toilet, and I noticed the second day of me staying there. There was little brown bugs falling from the lamp in the room. I had to go to the front desk and is somebody can clean or if I can change rooms. Instead, they brought somebody in my room to spray some type of bug spray around the room, but didn’t actually clean up the little brown bugs everywhere. you could see their wings falling on the lamps table and it started to smell. I usually don’t do reviews but this hotel was disgusting.
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on 13 Feb 2024
Hello Kiana. I would first like to say thank you for allowing us the opportunity to host you again. Your feedback is greatly appreciated and the issues you mentioned will be addressed. Your loyalty and complete satisfaction is important to us. We welcome you to stay with us again where we can exceed your expectations.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 13 Feb 2024
We appreciate your fantastic review, Alessandra! It would be our pleasure to host you again in the future.

2/10 Terrible

Jose

Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 7 Feb 2024
Hello Jose, we’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

6/10 Okay

Luz Angela

Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on 7 Feb 2024
Thank you for sharing your rating, Luz Angela. We look forward to hosting you again where we can make it a more memorable stay.

6/10 Okay

larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i did not like expedia rent piece rap room for the price they did i could have got a double queen jr suite for 95.00 per night an stay would have been perfect. very disappointed expedia
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on 31 Jan 2024
Hello Larry, thank you for your review. We hope to host you again for a future stay.

6/10 Okay

Eric

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Its a great location but disappointing on the place itself, not the staff. Its not the staffs fault. Very run down and outdated. Love south beach though, food all around and super close to the convention center
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on 31 Jan 2024
Hi Erci, thank you for your feedback! We are happy to know that our staff provided great service and you enjoyed our excellent location. We are consistently working to renovate our property with modern finishes and touches while preserving the Miami beach structure. We hope you will consider us again.