Title: Hotel Santa Cruz Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=58053664&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Cruz Hotel Santa Cruz delivers comfort in the heart of the city with a restaurant for dining and a business center where travelers can catch up on work ## Photo gallery for Hotel Santa Cruz ![Exterior - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/8bd1426b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Shower, free toiletries, hair dryer, towels - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/a01dcdc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/7a00992f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/22743143.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/10e96bb6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Hotel Santa Cruz in the city center, with a bar and restaurant for relaxation after exploring. A 24-hour business center ensures work flows, while free WiFi keeps everyone connected. Practical amenities include complimentary self-parking and luggage storage. ## Reviews 6.8 ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Breakfast available - Business services - Bar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Junior Single Room, 1 King Bed, Private Bathroom ![Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/cdc311b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Single Room, 1 King Bed, Private Bathroom ### Highlights Individually decorated LED TV Hairdryer Private bathroom Digital channels Desk Daily housekeeping Wardrobe - 213 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Ensuite ![Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/f834905c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Ensuite ### Highlights Individually decorated LED TV Separate bedroom Hairdryer Private bathroom Digital channels Desk Daily housekeeping - 215 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Basic Double Room, 2 Double Beds, Private Bathroom ![Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/e097a7d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 2 Double Beds, Private Bathroom ### Highlights Individually decorated LED TV Hairdryer Private bathroom Digital channels Desk Daily housekeeping Wardrobe - 215 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room, 2 Double Beds, Private Bathroom ![Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/d462d6dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Double Beds, Private Bathroom ### Highlights Individually decorated LED TV Hairdryer Private bathroom Digital channels Desk Daily housekeeping Wardrobe - 215 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Breakfast, dinner, brunch served; Mexican cuisine, al fresco dining ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102810000/102807000/102806920/769e1745_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Dama La Condesa - Breakfast included - Spa - Pet-friendly - Free Wi-Fi 9.6 Exceptional 59 reviews [](https://www.expedia.co.uk/Mexico-City-Hotels-Hotel-Dama.h102806920.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Front of property – evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/11000000/10940000/10934400/10934337/4340fa51_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Historico Central Hotel Historic Center - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.8 Exceptional 2,392 reviews £126 includes taxes & fees 5 Mar - 6 Mar [](https://www.expedia.co.uk/Mexico-City-Hotels-Historico-Central-Hotel.h10934337.Hotel-Information?chkin=2026-3-5&chkout=2026-3-6&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89010000/89003100/89003031/014b91f1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Roso Guest House Roma Norte - Spa - Pet-friendly - Free Wi-Fi - Breakfast available 9.4 Exceptional 59 reviews £271 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Mexico-City-Hotels-Roso-Guest-House.h89003031.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Premium Room, 2 Queen Beds, Balcony | 1 bedroom, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96270000/96267600/96267534/fb929ae9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Virgilio Polanco by IHG Polanco - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.6 Exceptional 60 reviews £340 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Mexico-City-Hotels-Kimpton-Virgilio.h96267534.Hotel-Information?chkin=2026-3-8&chkout=2026-3-9&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Master Penthouse with a Private Terrace | Balcony view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100030000/100023500/100023456/8a3f165a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ULIV Park Polanco Polanco - Kitchen - Free Wi-Fi - Laundry room - Spa 9.2 Wonderful 101 reviews [](https://www.expedia.co.uk/Mexico-City-Hotels-ULIV-Park-Polanco.h100023456.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![3 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/42100/42008/d95a93cc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JW Marriott Hotel Mexico City Polanco Polanco - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 1,001 reviews £584 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City.h42008.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Outdoor pool, open 10:00 AM to 6:00 PM, pool loungers](https://images.trvl-media.com/lodging/71000000/70400000/70397700/70397679/a7eddb90.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Andaz Condesa Mexico City, By Hyatt La Condesa - Pool - Spa - Pet-friendly - Free Wi-Fi 9.0 Wonderful 325 reviews £217 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Mexico-City-Hotels-Andaz-Mexico-City-Condesa.h70397679.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Outdoor pool, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/85000000/84760000/84753200/84753116/42fe03b8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Volga, Member of Preferred Hotels & Resorts Reforma - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 159 reviews £417 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Mexico-City-Hotels-Volga.h84753116.Hotel-Information?chkin=2026-2-11&chkout=2026-2-12&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/78713c4b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Ofelia Polanco - Free Wi-Fi - Restaurant - Air-conditioning - Housekeeping 9.2 Wonderful 163 reviews [](https://www.expedia.co.uk/Mexico-City-Hotels-Casa-Ofelia.h99904713.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/16000000/15470000/15468900/15468820/05843d16.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Mexico Aeropuerto by IHG Granjas México - Hot tub - Breakfast included - Free airport shuttle - Parking included 9.2 Wonderful 1,657 reviews £79 includes taxes & fees 4 Mar - 5 Mar [](https://www.expedia.co.uk/Mexico-City-Hotels-Holiday-Inn-Express-Mexico-Aeropuerto.h15468820.Hotel-Information?chkin=2026-3-4&chkout=2026-3-5&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=038a6d9b-2432-42a1-a171-4ca5d5acc89e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Santa-Cruz.h58053664.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Santa-Cruz.h58053664.Hotel-Information) ## About the area Tlalnepantla de Baz is home to Hotel Santa Cruz. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and some of the area's notable landmarks include Angel of Independence Monument and Paseo de la Reforma. Looking to enjoy an event or a game? See what's going on at Mexico City Arena or Autódromo Hermanos Rodríguez. [Visit our Tlalnepantla de Baz travel guide](https://www.expedia.co.uk/Tlalnepantla-De-Baz.dx6023573) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.52494%2C-99.20103&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FjONJwreVV9LQ1ycCHsX-2pHMQ4=) Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090 ### What's nearby - Tlalnepantla Convention Center 4 min drive \- 1.0 mile - Corpus Christi Cathedral 4 min drive \- 1.2 miles - Star Médica Tlalnepantla 4 min drive \- 1.2 miles - Plaza Tlalne Fashion Mall 4 min drive \- 1.2 miles - Sentura Mall 6 min drive \- 1.9 miles ### Getting around - Tlalnepantla Station 4 min drive - Tlalnepantla de Baz Station 6 min drive - Benito Juarez International Airport (MEX) 39 min drive ### Restaurants - Barbacoa Alex 16 min walk - Antojitos Mexicanos Doña Trini 15 min walk - Café del Duende 12 min walk - Pasteleria Macram 16 min walk - Elotes Y Esquites de Los Reyes 12 min walk ## About this property ### Hotel Santa Cruz Hotel near Mexico City Arena You can look forward to a bar, a 24-hour business centre and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi. Additional perks include: - Free self-parking - Cooked-to-order breakfast (surcharge), a lift and a banquet hall - Tour/ticket information, smoke-free property and luggage storage Room features All 100 individually decorated rooms offer amenities such as free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 42-inch LED TVs with premium channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Standard Room, 2 Double Beds | Free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/38000000/37990000/37984300/37984228/adff23c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Verona Tlalnepantla de Baz - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 7.8 Good 242 reviews £24 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=37984228&PinnedHotelID=37984228&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114480000/114471200/114471145/86f18fbd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Autoparador del Valle Tlalnepantla de Baz - Parking included - Free Wi-Fi - Restaurant - Bar 7.8 Good 22 reviews £31 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=114471145&PinnedHotelID=114471145&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, 1 King Bed | Individually decorated, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/40000000/39230000/39228600/39228557/b1e9dfcf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Atizapan Ciudad López Mateos - Parking included - Free Wi-Fi - Restaurant - Breakfast available 8.6 Excellent 223 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=39228557&PinnedHotelID=39228557&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Quadruple Room, Non Smoking (Cozumel) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/34000000/33420000/33418000/33417943/0bab1053.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### RCH Suite Miguel Hidalgo - Free Wi-Fi - Breakfast available - Parking available - Business services 8.4 Very good 28 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=33417943&PinnedHotelID=33417943&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/36000000/35800000/35790700/35790658/3d9a2cd2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aquario CDMX - Central del Norte Gustavo A. Madero - Parking included - Free Wi-Fi - Business services - Room service 7.0 Good 58 reviews £28 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=35790658&PinnedHotelID=35790658&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/36000000/35900000/35897400/35897337/ec215147.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madeira Ciudad López Mateos - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 199 reviews £40 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=35897337&PinnedHotelID=35897337&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/24000000/23610000/23606400/23606397/c49d1ea6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ancona - Adults Only Downtown Mexico City - Parking included - Free Wi-Fi - Housekeeping - 24/7 front desk 8.2 Very good 362 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=23606397&PinnedHotelID=23606397&HadPinnedHotel=true®ionId=-1&adults=2) ![Senior Suite](https://images.trvl-media.com/lodging/12000000/11600000/11592400/11592328/52ec16fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cozumel Downtown Mexico City - Free Wi-Fi - Restaurant - Breakfast available - Room service 7.6 Good 1,010 reviews £20 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=11592328&PinnedHotelID=11592328&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/10000000/9770000/9769200/9769190/c5afb62e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mallorca Reforma - Parking included - Free Wi-Fi - Restaurant - Breakfast available 5.8 1,008 reviews £33 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=9769190&PinnedHotelID=9769190&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/39000000/38860000/38851300/38851298/aa8ba30e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tres Colonias - Adults Only Downtown Mexico City - Parking included - Free Wi-Fi - Housekeeping - 24/7 front desk 8.2 Very good 289 reviews £20 includes taxes & fees 19 Feb - 20 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=38851298&PinnedHotelID=38851298&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=58053664,37984228,114471145,39228557,33417943) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children - A bar/lounge - A restaurant ### Restaurants on site - Comedor Los Tulipanes ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 24-hour business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LED TV with premium digital channels ### More - Desk - Individual decor - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2:30 PM; check-in end time: 7:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults and MXN 65 to 90 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Santa Cruz Hotel Hotel Santa Cruz Tlalnepantla de Baz Hotel Santa Cruz Hotel Tlalnepantla de Baz ## Frequently asked questions ### Is Hotel Santa Cruz pet-friendly? ### How much is parking at Hotel Santa Cruz? ### What time is check-in at Hotel Santa Cruz? ### What time is check-out at Hotel Santa Cruz? ### Where is Hotel Santa Cruz located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Santa Cruz Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Amenities ### 7.2 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 35 8 - Good 36 6 - Okay 17 4 - Poor 10 2 - Terrible 24 ## Reviews ### 8/10 Good #### Patricia 22 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good for a 1 night stay. Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel. ##### Patricia Stayed 1 night in Nov 2024 ### 6/10 Okay #### Marcos 25 Jan 2026 Liked: Cleanliness Disliked: Amenities Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it! ##### Marcos Stayed 5 nights in Jan 2026 ### 8/10 Good #### Harutyun 25 Jun 2023 Liked: Staff & service, property conditions & facilities Good ##### Harutyun ### 8/10 Good #### Carmen Madeline 17 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The vibe was a little creepy but generally okay ##### Carmen Madeline Stayed 1 night in Sep 2024 ### 10/10 Excellent #### fausto 18 Aug 2024 Liked: Cleanliness, property conditions & facilities More stuff low employees especially in the kitchen ##### fausto Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Pedro 10 Dec 2024 Liked: Cleanliness, staff & service . ##### Pedro Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Molly 21 Sept 2024 Disliked: Cleanliness, property conditions & facilities Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it. ##### Molly Stayed 1 night in Sep 2024 ### 4/10 Poor #### Rosalia 29 Sept 2024 Disliked: Staff & service The stuff very rude ##### Rosalia Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Mayra 25 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️ ##### Mayra Stayed 7 nights in Jan 2025 ### 4/10 Poor #### julio 31 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio ##### julio Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Josh Leon 21 Dec 2025 Liked: Cleanliness, property conditions & facilities Fue muy tranquilo y cómodo ##### Josh Leon Stayed 1 night in Dec 2025 ### 8/10 Good #### Miguel 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos ##### Miguel Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Yair S 2 Nov 2025 Liked: Cleanliness, staff & service, amenities La limpieza s excelente! ##### Yair S Stayed 3 nights in Oct 2025 ### 8/10 Good #### Victor 20 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien buena atención. La Srita. Daniela de recepción es muy eficiente, amable y te apoya en lo que necesites. ##### Victor Stayed 1 night in Oct 2025 ### 8/10 Good #### BEATRIZ 17 Sept 2025 Liked: Cleanliness, property conditions & facilities, room comfort Todo excelente, limpieza, ubicación solo el servicio a la habitación no lo atendieron ya que solicitamos cena a la carta y nunca la llevaron ##### BEATRIZ Stayed 1 night in Jun 2025 ### 6/10 Okay #### Alexi j 31 Aug 2025 Liked: Cleanliness Disliked: Staff & service #### Mucho ruido y no dejan dormir Había mucho ruido, se escucha todo los de las habitaciones al rededor en la mañana, el personal hacen el aseo con música a todo volumen. ##### Alexi j Stayed 1 night in Aug 2025 ### 2/10 Terrible #### patty 9 Aug 2025 Liked: Property conditions & facilities Disliked: Staff & service Me tocaron mi puerta alas 4 de la mañana me sentí insegura y me fui a otro lugar a pesar de haber pagado 3 días perdí dinero pero preferí eso a Dios guarde me hicieran algún daño lo reporte a recepción y no sentí que me apoyaran de manera profesional ##### patty Stayed 3 nights in Aug 2025 ### 8/10 Good #### Ariel 24 Jul 2025 Liked: Cleanliness, property conditions & facilities bien ##### Ariel Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Raul 6 Jun 2025 No me respetaron la reservación, y cuando llegue me dijeron que la habitación ya estaba ocupada pero que me podian dar una suit doble por un costo extra, siendo exactamente la misma que vi en la foto cuando reservé por un costo mayor al inicial ##### Raul Stayed 1 night in Jun 2025 ### 6/10 Okay #### griselda 8 Apr 2025 Liked: Property conditions & facilities Disliked: Staff & service El hotel está limpio, las empleadas (recepción y cocina, las que me tocaron a mi) son apáticas y hasta groseras, estuve dos noches y una de ellas los huéspedes de al lado, con música fuerte a las casi una de la mañana, en recepción les marcaron y les dijeron que bajarán su volumen, pero finalmente a los huéspedes les valió y yo creo a recepción tambien, pues todo siguió igual, no dormí en toda la noche, la verdad mucho ruido a tempranas horas, no se puede descansar. Las instalaciones buenas ##### griselda Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Verified traveller 2 Mar 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Recomendado Excelente ubicación, todo muy limpio y con mucha calma, el trato en recepción deja un poco que desear respecto a su manera de responder las preguntas de los huéspedes pero en general todo excelente. ##### Verified traveller Stayed 1 night in Feb 2025 ### 8/10 Good #### Leandra Isabel 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente en todo ##### Leandra Isabel Stayed 4 nights in Oct 2024 ### 6/10 Okay #### CRISTIAN 11 Dec 2024 Disliked: Amenities No ##### CRISTIAN Stayed 4 nights in Nov 2024 ### 2/10 Terrible #### Nayverk Jose 27 Nov 2024 Disliked: Amenities Hice la reserva por medio de Expidia, llegue de mi viaje al hotel a las 3:30pm y dijeron que no tenian nada disponible. Entonces para que hacer reservas? ##### Nayverk Jose Stayed 1 night in Nov 2024 ### 8/10 Good #### Mauricio 26 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Solo tenía problemas para llegar, pero por todo lo demás está bien, las camas limpias y amplias, el baño bastante aceptable, el personal de recepción son un amor de persona y si no fuera por las reglas hubieran jugado UNO conmigo, una vista hacia el exterior que deja mucho que desear pero mi experiencia fue bastante buena:D ##### Mauricio Stayed 2 nights in Aug 2024 ---