Title: Hotel Santa Cruz Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6023573&destination=Tlalnepantla+de+Baz%2C+State+of+Mexico%2C+Mexico&selected=58053664&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Cruz Hotel Santa Cruz delivers comfort in the heart of the city with a restaurant for dining and a business center where travelers can catch up on work ## Photo gallery for Hotel Santa Cruz ![Exterior - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/8bd1426b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Shower, free toiletries, hair dryer, towels - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/a01dcdc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/22743143.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/7a00992f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/10e96bb6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Hotel Santa Cruz in the city center, with a bar and restaurant for relaxation after exploring. A 24-hour business center ensures work flows, while free WiFi keeps everyone connected. Practical amenities include complimentary self-parking and luggage storage. ## Reviews 6.8 ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Breakfast available - Business services - Bar ## Room options ### Check availability for these dates Tonight [Mar 28 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Junior Single Room, 1 King Bed, Private Bathroom ![Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/cdc311b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Single Room, 1 King Bed, Private Bathroom - 213 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Ensuite ![Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/f834905c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Ensuite - 215 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Basic Double Room, 2 Double Beds, Private Bathroom ![Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/e097a7d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 2 Double Beds, Private Bathroom - 215 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room, 2 Double Beds, Private Bathroom ![Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/d462d6dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Double Beds, Private Bathroom - 215 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Grand Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/121000000/120730000/120720700/120720688/d7382a3b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Almamía Roma Norte - 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Breakfast included - Spa - Parking included - Free Wi-Fi 9.8 Exceptional 300 reviews £486 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Mexico-City-Hotels-Las-Alcobas.h3499699.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=d4fe0227-924c-4d02-8662-1912cf2a582a&top_cur=GBP) Ad ![Breakfast, dinner, brunch served; Mexican cuisine, al fresco dining ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102810000/102807000/102806920/769e1745_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Dama La Condesa - Breakfast included - Spa - Pet-friendly - Free Wi-Fi 9.6 Exceptional 60 reviews £279 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Mexico-City-Hotels-Hotel-Dama.h102806920.Hotel-Information?chkin=2026-4-28&chkout=2026-4-29&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=d4fe0227-924c-4d02-8662-1912cf2a582a&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/52000000/51930000/51927000/51926905/a68cb848_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Mexico City Toreo Naucalpan - 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Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 52 reviews £189 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Mexico-City-Hotels-Hotel-Parian.h110721053.Hotel-Information?chkin=2026-4-28&chkout=2026-4-29&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=d4fe0227-924c-4d02-8662-1912cf2a582a&top_cur=GBP) Ad ![3 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/42100/42008/bfcaeaab_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JW Marriott Hotel Mexico City Polanco Polanco - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 1,000 reviews £505 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City.h42008.Hotel-Information?chkin=2026-4-11&chkout=2026-4-12&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=d4fe0227-924c-4d02-8662-1912cf2a582a&top_cur=GBP) Ad ![Front of property – evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9600000/9599500/9599422/7bb610ff_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Alteza Polanco Polanco - Free Wi-Fi - Restaurant - Air-conditioning - Laundry room 8.6 Excellent 657 reviews £177 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Mexico-City-Hotels-Alteza-Polanco.h9599422.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=d4fe0227-924c-4d02-8662-1912cf2a582a&top_cur=GBP) Ad ![Daily buffet breakfast (MXN 300 per person)](https://images.trvl-media.com/lodging/97000000/96550000/96541900/96541866/60a0c6b1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel México City Centro Histórico Cuauhtémoc - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 486 reviews £79 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Mexico-City-Hotels-Novotel-Mexico-City-Centro-Historico.h96541866.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=d4fe0227-924c-4d02-8662-1912cf2a582a&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Santa-Cruz.h58053664.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Santa-Cruz.h58053664.Hotel-Information) ## About the area Tlalnepantla de Baz is home to Hotel Santa Cruz. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and some of the area's notable landmarks include Angel of Independence Monument and Paseo de la Reforma. Looking to enjoy an event or a game? See what's going on at Mexico City Arena or GNP Seguros Stadium. [Visit our Tlalnepantla de Baz travel guide](https://www.expedia.co.uk/Tlalnepantla-De-Baz.dx6023573) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.52494%2C-99.20103&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FjONJwreVV9LQ1ycCHsX-2pHMQ4=) Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090 ### What's nearby - Tlalnepantla Convention Center 4 min drive \- 1.0 mile - Corpus Christi Cathedral 4 min drive \- 1.2 miles - Star Médica Tlalnepantla 4 min drive \- 1.2 miles - Plaza Tlalne Fashion Mall 4 min drive \- 1.2 miles - Sentura Mall 6 min drive \- 1.9 miles ### Getting around - Tlalnepantla Station 4 min drive - Tlalnepantla de Baz Station 6 min drive - Benito Juarez International Airport (MEX) 39 min drive ### Restaurants - Barbacoa Alex 16 min walk - Antojitos Mexicanos Doña Trini 15 min walk - Café del Duende 12 min walk - Pasteleria Macram 16 min walk - Elotes Y Esquites de Los Reyes 12 min walk ## About this property ### Hotel Santa Cruz Hotel near Mexico City Arena You can look forward to a bar, a 24-hour business centre and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi. Additional perks include: - Free self-parking - Cooked-to-order breakfast (surcharge), a vending machine and smoke-free property - Tour/ticket information, a lift and luggage storage Room features All 100 individually decorated rooms offer amenities such as free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 42-inch LED TVs with premium channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/26000000/25010000/25005100/25005071/b48bb805.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Mexico Tlalnepantla Tlalnepantla Centro - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 1,083 reviews £47 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=25005071&PinnedHotelID=25005071&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/13000000/12240000/12238300/12238224/cbc9925a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parque Satelite Tlalnepantla de Baz - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 1,062 reviews £45 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=12238224&PinnedHotelID=12238224&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 2 Double Beds | Free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/38000000/37990000/37984300/37984228/adff23c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Verona Tlalnepantla de Baz - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 7.8 Good 255 reviews £30 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=37984228&PinnedHotelID=37984228&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8060000/8054100/8054040/8e7663eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Satélite María Bárbara Tlalnepantla de Baz - Pool - Kids’ pool - Free Wi-Fi - Restaurant 8.4 Very good 1,504 reviews £61 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=8054040&PinnedHotelID=8054040&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/36000000/35900000/35897400/35897337/ec215147.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madeira Ciudad López Mateos - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 206 reviews £40 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=35897337&PinnedHotelID=35897337&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42420000/42412700/42412604/7f393f73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torremolinos Vallejo Ciudad de Mexico Azcapotzalco - Parking included - Free Wi-Fi - Bar - Housekeeping 8.8 Excellent 343 reviews £33 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=42412604&PinnedHotelID=42412604&HadPinnedHotel=true®ionId=-1&adults=2) ![Jacuzzi Master Suite | Jetted bathtub](https://images.trvl-media.com/lodging/10000000/9110000/9109600/9109504/c2a9af8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Villas Panamá Azcapotzalco - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 992 reviews £29 includes taxes & fees 23 Apr - 24 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=9109504&PinnedHotelID=9109504&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/920000/918600/918580/b7a2e959.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham CDMX Perinorte Tlalnepantla de Baz - Pool - All-inclusive - Parking included - Free Wi-Fi 8.4 Very good 365 reviews £49 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=918580&PinnedHotelID=918580&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/125000000/124820000/124818800/124818797/c68d972d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Único La Villa Gustavo A. Madero - Parking included - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.2 Good 35 reviews £37 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=124818797&PinnedHotelID=124818797&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/28000000/27050000/27041400/27041349/4d52b461.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Ciudad de México Tlalnepantla Ciudad Satélite - Breakfast included - Free Wi-Fi - Air-conditioning - Gym 9.0 Wonderful 643 reviews £54 includes taxes & fees 10 Apr - 11 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=27041349&PinnedHotelID=27041349&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=58053664,25005071,12238224,37984228,8054040) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children - A bar/lounge - A restaurant ### Restaurants on site - Comedor Los Tulipanes ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 24-hour business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LED TV with premium digital channels ### More - Desk - Individual decor - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2:30 PM; check-in end time: 7:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults and MXN 65 to 90 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Santa Cruz Hotel Hotel Santa Cruz Tlalnepantla de Baz Hotel Santa Cruz Hotel Tlalnepantla de Baz ## Frequently asked questions ### Is Hotel Santa Cruz pet-friendly? ### How much does it cost to stay at Hotel Santa Cruz? ### How much is parking at Hotel Santa Cruz? ### What time is check-in at Hotel Santa Cruz? ### What time is check-out at Hotel Santa Cruz? ### Where is Hotel Santa Cruz located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Santa Cruz Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 6.6 Amenities ### 7.0 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 36 8 - Good 37 6 - Okay 19 4 - Poor 10 2 - Terrible 28 ## Reviews Verified ### 8/10 Good #### Patricia 22 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good for a 1 night stay. Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel. ##### Patricia Stayed 1 night in Nov 2024 Verified ### 6/10 Okay #### Marcos 25 Jan 2026 Liked: Cleanliness Disliked: Amenities Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it! ##### Marcos Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### Victor 12 Nov 2025 Liked: Cleanliness, staff & service, amenities Todo excelente ##### Victor Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### Harutyun 25 Jun 2023 Liked: Staff & service, property conditions & facilities Good ##### Harutyun Verified ### 8/10 Good #### Carmen Madeline 17 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The vibe was a little creepy but generally okay ##### Carmen Madeline Stayed 1 night in Sep 2024 Verified ### 10/10 Excellent #### fausto 18 Aug 2024 Liked: Cleanliness, property conditions & facilities More stuff low employees especially in the kitchen ##### fausto Stayed 1 night in Aug 2024 Verified ### 10/10 Excellent #### Pedro 10 Dec 2024 Liked: Cleanliness, staff & service . ##### Pedro Stayed 1 night in Dec 2024 Verified ### 2/10 Terrible #### Molly 21 Sept 2024 Disliked: Cleanliness, property conditions & facilities Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it. ##### Molly Stayed 1 night in Sep 2024 Verified ### 4/10 Poor #### Rosalia 29 Sept 2024 Disliked: Staff & service The stuff very rude ##### Rosalia Stayed 1 night in Sep 2024 Verified ### 2/10 Terrible #### Mayra 25 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️ ##### Mayra Stayed 7 nights in Jan 2025 Verified ### 2/10 Terrible #### Lionel 15 Mar 2026 Disliked: Staff & service, amenities, property conditions & facilities Nunca desayuné ahí ##### Lionel Stayed 2 nights in Mar 2026 Verified ### 2/10 Terrible #### Juan Antonio 15 Mar 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La habitación huele a humedad y Mal trato de la recepcionista ,no saben respetar las reservaciones etc espero y mejoren el servicio porque yo ya no vuelvo más ##### Juan Antonio Stayed 1 night in Mar 2026 Verified ### 2/10 Terrible #### Julio César 13 Mar 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA. ![](https://a.travel-assets.com/ugc/hotel-reviews/2a5df6e2-4dfa-4bf0-93c2-ec1fd8058b92-1773408710627.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0bbc18f4-18b6-4896-966a-491cc9aa4645-1773408721987.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Julio César Stayed 1 night in Mar 2026 Verified ### 2/10 Terrible #### Julio César 8 Mar 2026 Disliked: Staff & service, amenities El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal. ##### Julio César Stayed 1 night in Feb 2026 Verified ### 4/10 Poor #### julio 31 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio ##### julio Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Josh Leon 21 Dec 2025 Liked: Cleanliness, property conditions & facilities Fue muy tranquilo y cómodo ##### Josh Leon Stayed 1 night in Dec 2025 Verified ### 8/10 Good #### Miguel 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos ##### Miguel Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Yair S 2 Nov 2025 Liked: Cleanliness, staff & service, amenities La limpieza s excelente! ##### Yair S Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### Victor 20 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien buena atención. La Srita. Daniela de recepción es muy eficiente, amable y te apoya en lo que necesites. ##### Victor Stayed 1 night in Oct 2025 Verified ### 8/10 Good #### BEATRIZ 17 Sept 2025 Liked: Cleanliness, property conditions & facilities, room comfort Todo excelente, limpieza, ubicación solo el servicio a la habitación no lo atendieron ya que solicitamos cena a la carta y nunca la llevaron ##### BEATRIZ Stayed 1 night in Jun 2025 Verified ### 6/10 Okay #### Alexi j 31 Aug 2025 Liked: Cleanliness Disliked: Staff & service #### Mucho ruido y no dejan dormir Había mucho ruido, se escucha todo los de las habitaciones al rededor en la mañana, el personal hacen el aseo con música a todo volumen. ##### Alexi j Stayed 1 night in Aug 2025 Verified ### 2/10 Terrible #### patty 9 Aug 2025 Liked: Property conditions & facilities Disliked: Staff & service Me tocaron mi puerta alas 4 de la mañana me sentí insegura y me fui a otro lugar a pesar de haber pagado 3 días perdí dinero pero preferí eso a Dios guarde me hicieran algún daño lo reporte a recepción y no sentí que me apoyaran de manera profesional ##### patty Stayed 3 nights in Aug 2025 Verified ### 8/10 Good #### Ariel 24 Jul 2025 Liked: Cleanliness, property conditions & facilities bien ##### Ariel Stayed 1 night in Jul 2025 Verified ### 2/10 Terrible #### Raul 6 Jun 2025 No me respetaron la reservación, y cuando llegue me dijeron que la habitación ya estaba ocupada pero que me podian dar una suit doble por un costo extra, siendo exactamente la misma que vi en la foto cuando reservé por un costo mayor al inicial ##### Raul Stayed 1 night in Jun 2025 Verified ### 6/10 Okay #### griselda 8 Apr 2025 Liked: Property conditions & facilities Disliked: Staff & service El hotel está limpio, las empleadas (recepción y cocina, las que me tocaron a mi) son apáticas y hasta groseras, estuve dos noches y una de ellas los huéspedes de al lado, con música fuerte a las casi una de la mañana, en recepción les marcaron y les dijeron que bajarán su volumen, pero finalmente a los huéspedes les valió y yo creo a recepción tambien, pues todo siguió igual, no dormí en toda la noche, la verdad mucho ruido a tempranas horas, no se puede descansar. Las instalaciones buenas ##### griselda Stayed 2 nights in Apr 2025 ---