Balcony view

Reviews of Choapan 28 - Lux Apartments in Condesa

4.5 out of 5
Choapan 28 - Lux Apartments in Condesa
28 C. Choapan Hipódromo, Mexico City, CDMX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 75 out of 108 reviews
Rating 8 - Good. 21 out of 108 reviews
Rating 6 - Okay. 6 out of 108 reviews
Rating 4 - Poor. 3 out of 108 reviews
Rating 2 - Terrible. 3 out of 108 reviews

9.8/10

Cleanliness

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness
A few friends rented a few units in this building, which is nice for everyone to have their own space but still feel like they are together. We had unit 102b and would not recommend anything on the ground floor. It is extremely muggy and my clothing was constantly damp. We ended up moving to a higher floor and it was not damp at all. The location is loud at night with a lot of street traffic noise (honking, ect). Would not recommend to light sleepers
Stayed 8 nights in Aug 2025

10/10 Excellent

adam

Liked: Cleanliness, property conditions & facilities
Super nice property in a well located part of Condesa.
Stayed 5 nights in Jul 2025

10/10 Excellent

Pey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wow, this stay exceeded my expectations. It was my first time booking an apartment-style hotel with a virtual front desk, so I was a bit nervous. The night before check-in, I tried to reach out for the buzz code since the confirmation email said the entrance codes would be sent within 24 hours—but I hadn’t received anything, and there was no response on WhatsApp either, which worried me. Fortunately, the next morning during their business hours, I got a reply and received all the necessary codes. From that point on, everything went smoothly. The value is amazing—you get a full suite with a kitchen (even though we didn’t use it, it was nice to have, lol), not just a standard hotel room. Staff were also friendly and helpful—they helped us store our luggage after checkout. Tip based on my experience: The best way to reach them is through WhatsApp during their business hours—they respond quickly then. I’ll definitely come back to Mexico City (because I absolutely loved it!) and would happily stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mario Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was perfect for us (2 persons), it has the necessary amenities for the 8 days that we were there. The support the administrator and cleaning ladies gave was great. *The only down side is the communication before the travel was kind of difficult with the office that administers the property.
Stayed 7 nights in Jun 2025

6/10 Okay

Jenny

Travelled with partner
Disliked: Amenities
The location can’t be beat. Close the many restaurants and cafes. If you are a light sleeper bring some ear plugs as some nights can be loud.
Stayed 4 nights in May 2025

10/10 Excellent

Ece

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort

Absolutely awful experience – stay away

We had one of the worst hotel experiences we’ve ever had here. The property never sent check-in instructions. Only after we reached out did someone respond—and only via WhatsApp, not through Hotels.com. Even worse, the access code they gave us was wrong. We were locked out for hours and only gained entry at 2am, after several unanswered messages. There is no concierge or reception, just a WhatsApp number that’s only monitored between 10am and 4pm. If you need help outside those hours, good luck. Things got even worse at checkout. Not only were they unaccommodating, but they actually sent cleaners into our room an hour before checkout, trying to kick us out early. Completely unprofessional. To top it off, when we contacted Hotels.com for help, their customer service was shockingly unhelpful. Instead of resolving the issue, they pushed us to switch to a cheaper hotel in a random part of town, with no concern for our safety or preferences. The agents were pushy and dismissive, offering no real solution. We booked through Hotels.com expecting a vetted property and reliable support—neither delivered. As a Silver member, this was incredibly disappointing. Avoid this property, and think twice about relying on Hotels.com if something goes wrong.
Stayed 7 nights in Apr 2025

10/10 Excellent

Vanessa, Los Angeles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved it, safe and clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicolis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay at this property in Mexico City. The location was excellent and easily walkable to great local neighbourhoods that were both safe and had many dining/cafe/bar options. The building itself is very safe and quiet. Two things I would highlight are that there isn’t an air conditioning unit (we didn’t need one, the evenings are cool enough for open windows, but if you’re sensitive to hot weather) and that the hot water tank for the shower was quite limited and exhausted quickly. Besides that, the place was excellent. I’d definitely recommend it and would come back myself in the future. Thank you for the great stay!
Stayed 6 nights in Apr 2025

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Pros: - super clean and well designed apartment - oxxo across the street which was convenient to buy water -near a juice spot/ esquina del chilaquiles, and popular taco spot on the corner Cons: -NO AC NO FAN got really hot during the day and night which made it hard to sleep and did not want to open the window/balcony for safety reasons. -luggage storage is only until 3:30 pm which was unhelpful for me since my flight was at night. -very loud at night, walls are thin? -hot water runs out which i understand trying to conserve but it was hard to shower as well because the showerhead was kinda spotty with its water streams which made me need to stay in the shower longer than i usually do. -communication via expedia was nonexistent? I was sending messages and got no replies. I had to reach out to expedia for a number/email then they were more responsive through those modes -code to one of the doors did not work when i checked in and a random door on my floor got closed and locked and i did not have the code to it. Small annoying things that could easily be avoided. -only 2 rolls of toilet paper,1/3 roll of paper towel. fine for me because i stayed by myself but prob not enough if you have more people for a longer stay.
Stayed 6 nights in Apr 2025

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time staying at Choapan 28, and overall it was a great experience. There were a few hiccups in the beginning—I didn’t receive my check-in emails 24 hours before arrival, and since it was my first time, I was a bit nervous. Thankfully, the cleaning staff on site were incredibly helpful and helped me get everything sorted out. We also had some issues with the door codes at first, but once that was resolved, everything went smoothly. The apartment was clean, safe, and in a perfect location—very walkable with great dining options, easy access to transportation, and a real local vibe. I’d definitely stay here again!
Stayed 5 nights in Apr 2025

8/10 Good

Mackenzie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely area and a beautiful, clean condo! There was a bit of noise from the upstairs neighbors at times, but otherwise, it was a great stay—I’d definitely book again.
Stayed 2 nights in Apr 2025

8/10 Good

Sharleen

Liked: Cleanliness, room comfort

Great location

Very pleased that we booked this apartment. The location is wonderful! So much close by in Condesa and access to everywhere else with a nearby metro station. The bed was very comfortable and the black out curtains made for a great sleep. Very nice large shower and super clean. It has the basics but you will have to buy coffee and toilet paper if you stay more than a day or two. The entry code to the main door we were given didn’t work and they didn’t respond to messages until the next day, but I’m sure if I had called we could have gotten it sooner. Thankfully we got lucky with someone exiting and our apartment code worked so it wasn’t an issue. The balcony didn’t have any seating and the balcony door didn’t lock. However, everything seemed safe and I would absolutely book again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Arely

Liked: Cleanliness, property conditions & facilities
Very clean and helpful staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was beautiful and clean! Easy accessible via burner and easy to walk for local dining!
Stayed 8 nights in Mar 2025

10/10 Excellent

Alejandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was great! Beautiful location and clean rooms .
Stayed 7 nights in Mar 2025

10/10 Excellent

Lidya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio bonita área muchos árboles alrededor ! Lo único qué no me gustó es qué dan 2 rollos de papel higiénico para los 7 días y no cambian de toallas y no tienen ventilador
Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort

Nice place but loud at times due to highway nearby

It was a lovely modern place in a great location, but it was too loud due to its position near the highway. Like, aggressively loud. I would not stay there again. Next, there was no one there ever representing the property, and that was a little unnerving. I called a number and finally established a WhatsApp relationship with someone who was very attentive, but I had to work for it. If loud engines from a highway close by doesn’t bother you too much, I would recommend. Next time I visit Mexico City, I’m going to try to find a quieter location if at all possible. Mind you, there were quiet minents as it wasn’t loud all the time.
Stayed 7 nights in Mar 2025

8/10 Good

Nicholas Quong, Miami

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and safe area in close proximity to many great restaurants
Stayed 6 nights in Feb 2025

10/10 Excellent

Elisa Aminta

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Mar 2025

10/10 Excellent

Kendal S.

Liked: Cleanliness, property conditions & facilities
It took a while to figure out how to get in the building but other than that I loved the apartment. Also there is no air conditioning which I did not know beforehand. I did have a big fan in the apartment which helped. Overall I would stay here again.
Stayed 7 nights in Mar 2025

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, room comfort

Clean, comfortable and safe.

Overall, the stay was good. The area was loud in general. The road noise was loud. The apartment was very clean and comfortable. The apt had all the comforts of home. I felt very safe there. We walked around the area after dark and felt very safe. I would stay there again. So many great restaurants and street food. Theres a great little restaurant with tons of murals that is within walking distance that was amazing. I think its called Art and the city. Ubers are cheap making it easy to get around.
Stayed 5 nights in Mar 2025

6/10 Okay

Crystal Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pros: This property was recently renovated so everything looks new. The small kitchen was stocked enough to make a small breakfast every day. The main door locks automatically and the area is very safe. The subway entrance is only a few blocks away. Cons: This property is at the vet south end of Condesa so you will be walking a lot. There is a busy street/intersection close by and the traffic noise was VERY loud at night, also there is little insulation between apartments and you can hear everything above/below/next door. The shades allow a lot of light in. Our front door code did not work upon arrival (we met several other people with the same issue) and it’s challenging to get ahold of the property manager. I probably would stay closer to Roma Norte next time.
Stayed 5 nights in Mar 2025

10/10 Excellent

Daniela Isabel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe and what a lovey area ! Will stay again for sure.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here! The apartment is super comfortable with a great layout and lots of natural light. The location is great - just barely outside the most touristy areas but a short bike or walk away from everything we wanted to do (there is an EcoBici station on the block and we used these bikes to get almost everywhere in CDMX). Some of the best restaurants and bars are within a couple blocks. The street is pretty quiet, tree-lined and felt very safe. When we visit CDMX again we would definitely consider coming back here!
Stayed 4 nights in Mar 2025

8/10 Good

princesse tchatat

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! A they contacted me after asking for my credit card information to pay for dirty towels… I don’t understand how they expect towels to stay clean after a 6 night stay. Do not give credit card information!
Stayed 6 nights in Feb 2025

10/10 Excellent

Alysia

Liked: Cleanliness, amenities, property conditions & facilities
Will definitely stay again and recommend them. The simple touches matter and I was impressed by the thoughtfulness. The apartment doesn’t have air conditioning but you don’t need it if the windows are open.
Stayed 3 nights in Mar 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice appartement , clean and modern. Be careful if you get the first floor unit, a lot of noises from the street, the front door and the elevator. The sheets were dirty and also the blanket.
Stayed 5 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the modern, spacious and clean apartment. Location is excellent, surrounded by cafes and restaurants and close to public transport. I would stay again if in Mexico City.
Stayed 8 nights in Feb 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall this place is great. The host was easy to reach via WhatsApp during daytime hours. Great location, everything is walking distance or easy to get an uber. We were there for 8 days and we had 2 towels. To be fair, someone met us at the door once we asked for a replacement after a few days (the process wasn’t clear). And we had to replace our toilet paper ourselves after the roll was empty. The street is quiet for the most part but the room is not soundproof to the outside or to other rooms. We would stay here again if we returned to Mexico City.
Stayed 8 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
It was a great place to stay. I would like to stay in the near future again
Stayed 4 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Very well located mangement was helpful room was nice and clean
Stayed 7 nights in Feb 2025

6/10 Okay

Saleha

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful apartment in a beautiful neighborhood. Arrived and our wifi wasn't working - messaged in the expedia app, texted and called the provided phone number for the property, with no response. Wound up fixing the router ourselves after several days. Left early and tried to contact the property to let them know, and again was unable to reach anyone. Great location and very nice place but impossible to reach anyone at all from the property.
Stayed 9 nights in Feb 2025

10/10 Excellent

Pranay

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Quiet, safe block. Easy in/out access.
Stayed 4 nights in Jan 2025

4/10 Poor

Julian

Liked: Cleanliness, property conditions & facilities
The property was in mostly good condition, but no lobby and zero communication - no responses to our texts or messages via expedia either. This led to us spending one morning hunting around for baggage storage as we got to the hotel early. It is just another ge-ntrifier trying to rent out an apartment to unwitting foreigners and putting in minimal effort. Find a hotel nearby instead.
Stayed 4 nights in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Vivienne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was very clean,tastefully modern and pleasantly laid out.With no concierge we had to figure out initially how to get in ,but once we had the code it was great .Would recommend this property.
Stayed 7 nights in Feb 2025

10/10 Excellent

Geneva

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2025

8/10 Good

Travelle

Liked: Cleanliness, property conditions & facilities
Great property. I could find an iron, which would have been helpful, that or a steamer. More hangers as well. Ofherwise, I will totally be back.
Stayed 4 nights in Feb 2025

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Great place to stay. Convenient location and very good communication. We needed a couple of things and they responded immediately. My only complaint was the hot water in the shower.
Stayed 7 nights in Feb 2025

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

SARAH

Liked: Cleanliness, room comfort

Would recommend

Amazing apartment - spacious, clean, and safe. The apartment used a door code instead of keys which was easy and convenient. Internet worked perfectly for working remote. The apartment itself was located in southern Condesa, but everything was a 20 min walk or quick uber. Lots of restaurants nearby and the best tacos down the street.
Stayed 11 nights in Jan 2025

8/10 Good

RODNEY

Travelled with group
Liked: Cleanliness, room comfort
The property was nice and new but they did not respond to messages prior to my visit requesting bedding for the sofa bed, on this platform. We were finally able to obtain bedding but it required multiple communications. The property was nice and clean otherwise.
Stayed 3 nights in Jan 2025

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the location and the quiet area
Stayed 6 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Great stay—slightly slow communication

I can’t compare this place to other places in Mexico City as it was our first time, but it was clean, felt safe, and had most everything we needed. It was smaller, though, than we were expecting. We did have to ask for another set of sheets for the couch, and getting those took a few attempts. Just know that you won’t get a response from them through the hotels app—you have to download whats app and message them that way. Even then they take a little bit of time to respond. They stored our bags for us when we checked out so we could explore the city a bit more before our flight which was nice, but we had to wait 15 minutes to get our bags when we came to retrieve them—again, the response time is a little slow. Another nice thing is there is a farmacia and an oxxo right at the end of the block so if you need anything from there, it’s close. Condesa is a great neighborhood!
Stayed 4 nights in Dec 2024

10/10 Excellent

Mitali

Travelled with family
Liked: Cleanliness, room comfort

Excellent place!

It was excellent. The staff was very responsive. We just have a suggestion that they should have a toaster and electric kettle.
Stayed 5 nights in Dec 2024

10/10 Excellent

Troy

Liked: Cleanliness, property conditions & facilities
Very nice apartment in a safe, pleasant area. Plenty of local dining options. Would happily stay there again.
Stayed 17 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, room comfort

Great stay

Excellent place: great location, clean and nice looking. All needs are thought of taken care!
Stayed 2 nights in Dec 2024