Title: Hacienda Uxmal Plantation & Museum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=28615&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Uxmal Plantation & Museum Find serenity in this ancient Mayan land by indulging in local flavors or treating yourself to rejuvenating spa treatments. ## Photo gallery for Hacienda Uxmal Plantation & Museum ![Garden - Hacienda Uxmal Plantation & Museum (Santa Elena)](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/b0e43cdf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hacienda Uxmal Plantation & Museum (Santa Elena)](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/5487b503.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hacienda Uxmal Plantation & Museum (Santa Elena)](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/da437ce5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Hacienda Uxmal Plantation & Museum (Santa Elena)](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/bed531fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Tasting room - Hacienda Uxmal Plantation & Museum (Santa Elena)](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/06d53cd2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hacienda Uxmal Plantation & Museum - All Inclusive is a tranquil oasis in historic Uxmal, offering an outdoor pool with sun loungers, a rejuvenating spa, and beautiful garden. Enjoy the flavors of Mexico at RESTUARANTE UXMAL or relax with dry cleaning/laundry services and WiFi. The helpful staff has left many guests feeling pampered. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free Wi-Fi - Restaurant £195 includes taxes & fees 28 Feb - 1 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Superior Room, Garden View ![Superior Room, Garden View | Down duvets, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/b8b48d52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Garden View 9.6 Exceptional 7 reviews ### Highlights Furnished patio Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Ceiling fan Separate bedroom - Garden view - 452 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, Jetted Tub ![Superior Room, Jetted Tub | Down duvets, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/d5857b8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Jetted Tub 10.0 Exceptional 3 reviews ### Highlights Furnished patio Soundproofed Individually furnished Individually decorated Private hot tub Air conditioning Flat-screen TV Ceiling fan - Garden view - 451 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Superior Room Including Land Rover Tour ![Down duvets, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/8afc50aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room Including Land Rover Tour ### Highlights Furnished patio Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Ceiling fan Down duvet - Garden view - 452 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room with Field View ![Down duvets, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/30000/28700/28615/8afc50aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room with Field View ### Highlights Furnished patio Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Ceiling fan Separate bedroom - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/68000000/67250000/67244800/67244734/a682ce58_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Camino Real Mérida Mérida - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 764 reviews £163 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Merida-Hotels-Camino-Real-Merida.h67244734.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=c13ee909-93a2-4d49-b18f-2365efada42c&top_cur=GBP) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68100000/68099600/68099532/456f1755_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Merida by IHG Mérida - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Uxmal-Plantation-Museum.h28615.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Uxmal-Plantation-Museum.h28615.Hotel-Information) ## About the area Located near a boardwalk, Hacienda Uxmal Plantation & Museum is in Uxmal, a neighbourhood in Santa Elena. Uxmal Archaeological Site and House of the Turtles are local landmarks, and the area's natural beauty can be seen at Grutas de Loltún and Calcehtok Caves. Take the opportunity to explore the area for outdoor excitement like cave exploring. [Visit our Santa Elena travel guide](https://www.expedia.co.uk/Santa-Elena.dx6254123) [View more Resorts in Mérida](https://www.expedia.co.uk/Merida-Hotel-Resorts.d6023536-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.36415%2C-89.76987&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GC-nFRbCJBcBWDRG6VQLa-cd9Os=) At the heart of the archaeological park, Santa Elena, YUC, 97844 ### What's nearby - ![Uxmal Archaeological Site which includes heritage elements](https://images.trvl-media.com/place/6266658/0bfcd4e7-38ff-4e01-ae29-eb487b4ecc2f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Uxmal Archaeological Site 3 min walk \- 0.2 miles - ![Pyramid of the Magician showing heritage architecture](https://images.trvl-media.com/place/6289195/e837a614-6fb2-4aed-ab27-483d7d4c5b03.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pyramid of the Magician 10 min walk \- 0.6 miles - ![Governors Palace featuring heritage architecture as well as a small group of people](https://images.trvl-media.com/place/6289159/21974376-d0fc-4a11-82f5-ef6776339650.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Governors Palace 13 min walk \- 0.7 miles - Nunnery Quadrangle 11 min walk \- 0.6 miles - House of the Turtles 13 min walk \- 0.7 miles ### Getting around - Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) 65 min drive ### Restaurants - Ppapp Hol Chac 4 min drive - Halach Uinic 5 min drive - Cana-nah 4 min drive - Restaurante Halach Huinich 5 min drive - Barbacoa de la Expo 13 min walk ## About this property ### Hacienda Uxmal Plantation & Museum Historic resort located in Uxmal Consider a stay at Hacienda Uxmal Plantation & Museum and take advantage of free full breakfast, a poolside bar and a terrace. Indulge in a facial, a massage and a body treatment at the on-site spa. The on-site Mexican cuisine restaurant, RESTUARANTE UXMAL, offers breakfast, lunch and dinner. Enjoy on-site activities, such as ecotours and hiking/biking. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. You'll also find perks such as: - An outdoor pool, along with sunloungers - Free self-parking - A round-trip airport shuttle (surcharge), babysitting (surcharge) and a vegetable garden - Concierge services, tour/ticket information and luggage storage - Guest reviews speak highly of the helpful staff Room features All 67 individually furnished rooms boast comforts such as furnished patios and air conditioning, in addition to amenities such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with eco-friendly toiletries and shower/bath combinations - 29-inch flat-screen TVs with satellite channels - Coffee/tea makers, ceiling fans and daily housekeeping ### Awards and affiliations The property is a member of Historic Hotels of the World. ## Similar properties ![2 outdoor pools](https://images.trvl-media.com/lodging/1000000/920000/914600/914565/13eda792.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lodge At Uxmal Uxmal - Pool - Breakfast included - Spa - Kids’ pool 9.0 Wonderful 218 reviews £192 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=914565&PinnedHotelID=914565&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa treatment](https://images.trvl-media.com/lodging/114000000/113750000/113741000/113740927/ea5c7196.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mundo Maya Nuevo Uxmal Santa Elena - Pool - Spa - Parking included - Free Wi-Fi 9.6 Exceptional 25 reviews £127 includes taxes & fees 25 Feb - 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Merida Mérida Centro - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 1,194 reviews £124 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=19340&PinnedHotelID=19340&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=28615&PinnedHotelID=28615&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=28615,914565,113740927,76629318,6140090) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking ### Food and drink - Free full breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A poolside bar - A restaurant - Couples/private dining ### Restaurants on site - RESTUARANTE UXMAL ### Things to do - Ecotours - Farming classes - Full-service spa - Hiking/biking trails - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Barbecue grill - Garden - Picnic area - Pool loungers - Terrace - Vegetable garden ### Full-service spa - Aromatherapy - Body scrubs - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - No lift ### More - 1 building - 3 floors - Banquet hall - Built in 1950 - Colonial architecture - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 29-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Desk - Eco-friendly toiletries - Individual decor - Individual furnishings - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 11 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 700.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 4100.00 per vehicle (one-way) - Airport shuttle fee per child: MXN 5000.00 (return), (up to 12 years old) - Rollaway bed fee: MXN 700.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hacienda Hotel Uxmal Hacienda Uxmal Plantation Museum Resort Santa Elena Uxmal Hacienda Hotel Hacienda Uxmal Plantation Museum Hotel Hacienda Plantation Museum Hotel Hacienda Uxmal Plantation Museum Resort Hacienda Plantation Museum Hacienda Uxmal Plantation Museum Santa Elena Hacienda Uxmal Plantation Mus Hacienda Uxmal Plantation Museum Hacienda Uxmal Plantation & Museum Resort Hacienda Uxmal Plantation & Museum Santa Elena Hacienda Uxmal Plantation Museum All Inclusive Hacienda Uxmal Plantation & Museum Resort Santa Elena ## Frequently asked questions ### Does Hacienda Uxmal Plantation & Museum have a pool? ### How much does it cost to stay at Hacienda Uxmal Plantation & Museum? ### Is Hacienda Uxmal Plantation & Museum pet-friendly? ### How much is parking at Hacienda Uxmal Plantation & Museum? ### What time is check-in at Hacienda Uxmal Plantation & Museum? ### What time is check-out at Hacienda Uxmal Plantation & Museum? ### Does Hacienda Uxmal Plantation & Museum provide a shuttle to the airport? ### Where is Hacienda Uxmal Plantation & Museum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hacienda Uxmal Plantation & Museum Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.2 Location ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 286 8 - Good 151 6 - Okay 41 4 - Poor 16 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Karina 25 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location across from Uxmal ruins. Very interesting history of the Hacienda as well, including famous people such as Queen Elizabeth who stayed there! Breakfast was delicious and pool cocktails were also great. Grounds are beautiful and filled with colorful birds. Staff was accommodating. Don't expect uber modern luxury. ##### Karina Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Donna 7 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceptional Hotel Walk to Uxmal Loved everything about this hotel. Service was exceptional, warm and helpful. Spacious, lovely room and grounds. Enjoyed reading about the history of the hacienda. Especially appreciated that we could walk a very short distance to Uxmal ruins so we were able to beat the crowds. Breakfast at the hotel had a great selection. Had to walk a short distance for lunch and dinner but enjoyed the food at both of the meals. Highly recommend this hotel. ##### Donna Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Erika 5 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and safe place, located very close the Uxmal ruins. Very nice old Hacienda, with lovely gardens and surrounded by nature. Our room had a fantastic view of the adjacent green areas. Bathroom with tub was in excellent condition. Be aware that dinner and lunch are held in the restaurant that is slightly farther from hotel, near the entrance to Uxmal; you'll will need to drive but it's no big deal. Also, pool is not heated. Overall, great experience. We will definitely go back. ##### Erika Stayed 1 night in Dec 2023 ### 8/10 Good #### Barbara, Boulder 3 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hacienda Uxmal is beautiful, charming, comfortable and clean. It is a perfect location to stay as you explore the Uxmal Ruins and travel the Ruta Puuc. ##### Barbara Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### margarita 30 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful historic site. The Chocolate Plantation and Uxmal site is within walking distance and worth the visit. ##### margarita Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Robert T 31 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful site. Right adjacent to Archeological Park. ##### Robert T Stayed 3 nights in Jan 2024 ### 8/10 Good #### Arturo 21 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Right next to Uxmal, walk to the awesome pirámides!!! This place is pretty cool, old hacienda NICE!!!! ##### Arturo Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Blair 17 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Weekend Retreat Super relaxing weekend getaway from Merida. Rooms really nice, lots of outdoor seating. Pool was great. Not many dining options around. Breakfast at hotel was quite good. Will definitely come stay again. ![](https://a.travel-assets.com/ugc/hotel-reviews/2EAF05148B46203D84D81FA5F2B9F76BD2706A951681753257026.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6C48F870474B7944DF1A25D71A4CBEB291F2DF641681753253787.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/474E5D57438E32FBABD43336B7D8DC8F1AD532BE1681753258769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Blair Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Robert 4 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best!!! It’s always wonderful. Our 8th time there. Everyone is friendly. The place is beautiful and tranquil. ![](https://a.travel-assets.com/ugc/hotel-reviews/94CA127F09EBF188684E16621AA2F901D8B8504C1677964484923.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 4 nights in Feb 2023 ### 8/10 Good #### Robert 19 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property. The only negative was the lack of a currency exchange which was advertised on the website. Pesos are very hard to find.The manager, Biensur, was very helpful ##### Robert Stayed 2 nights in Mar 2023 ### 6/10 Okay #### Jose 26 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities The property is very beautiful, so no complaints there. However, the WiFi never worked and the room had a TV with only two channels and both had some much noise that they were impossible to watch. Due to the limited dining choices on the property (they only serve breakfast from 7-10 am), we had to eat once across the highway at a very overpriced location. If you have a car, I would recommend driving to Santa Elena or Ticul to find dining options. ##### Jose Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Rodney S 19 Jan 2023 Liked: Cleanliness, staff & service, room comfort #### Not a 4 star Our last stay was early 2020 before the pandemic. Now it's minimalist There is no lunch or dinner service There is only breakfast service by the pool There is no lunch or dinner available requiring you to walk or drive across the highway or down the road No welcome drink, as advertised If television is important, forget it. Only 3 snowy channels with an antenna, not satellite, as advertised Some rooms have a safe, others do not, so you may want to check/specify when booking The staff is friendly and attentive. ##### Rodney S Stayed 2 nights in Jan 2023 ### 8/10 Good #### Carmellia 6 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities We enjoyed our stay at The Hacienda. Our rooms were clean, the bedding was great, and staff was courteous and helpful, but they allowed a family to play ball in the pool. This family was playing rough and tangled my 5-year-old in their playful brawl. My husband asked them to be careful but they continued. There was enough staff around to notice and no one jumped in to stop them. It was a shame. It made my experience unpleasant especially since I mentioned it to the reception and the family continued their game with a ball the next day. I didn’t bother to enter the pool again. ##### Carmellia Stayed 2 nights in Aug 2022 ### 4/10 Poor #### David 11 Feb 2023 Disliked: Staff & service Advertised wifi but it was barely good enough for email. Service dropped every 30 seconds regardless of which router on the property you sat next too. No bicycles as advertised. Restaurant is only open for breakfast. You have to cross a dangerous road in the dark to get to the only restaurant that's open at the resort by the ruins. Property itself is beautiful and the pool is very nice. We left a day early because without wifi I couldn't work and my wife couldn't study. Property told us they'd give a refund for the 2nd night but have only gotten a run around from them and Expedia who each blame the other but neither will call the other and leave me as the middle man between what he said and what she said. Would not stay there again. ##### David Stayed 2 nights in Jan 2023 ### 8/10 Good #### Michaela 17 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Nettes Zimmer, großer Pool. Da das Hotel wenig gebucht war, mussten wir zum Frühstück und Abendessen in das Nachbarhotel gehen. ##### Michaela Stayed 2 nights in Feb 2026 ### 10/10 Excellent #### Ruben 15 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Fue una experiencia maravillosa, todo estuvo de maravilla, habitación personal y todos los servicios. Yo se los recomiendo a todos es una experiencia maravillosa. ##### Ruben Stayed 2 nights in Feb 2026 ### 6/10 Okay #### Lila Eunice 3 Jan 2025 Liked: Cleanliness, staff & service #### Nos engañaron Me decepcionó mucho mi estancia, realmente esperaba mejor experiencia, mi experiencia fue la siguiente: 1\. Reservamos eligiendo el hotel más costoso de la zona pensando que iba a estar en buenas condiciones, pero en realidad es que estaba cerrado y en mantenimiento y nos enviaron a otro de menor categoría sin compensación alguna. 2\. Nos pasamos un rato en el hotel que originalmente seleccionamos pero no había absolutamente nadie, la recepción cerrada, luces apagadas, etc. pensamos que nos habían estafado, hasta que después de un rato llegó alguien de seguridad y nos envío a otro hotel a que preguntaramos. 3\. En el hotel que nos alojaron las camas eran más pequeñas y duras, dormimos realmente muy incomodos, en su momento solicite un upgrade y me dijeron que ese era, yo creo eso era una mentira porque yo me había metido antes a revisar ese hotel y precisamente no seleccione ese hotel por los tipos de habitaciones que tenían. 4\. El internet en ese hotel estaba terrible muy mal la señal, al igual que el wifi. 5\. El servicio del personal en general realmente muy amables, todo el personal fueron muy respetuosos. En general, me decepcionó principalmente porque nos ofrecieron un hotel que estaba cerrado sin avisar con anticipación la situación. ##### Lila Eunice Stayed 1 night in Dec 2024 ### 4/10 Poor #### Patricia 16 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Beautiful property well situated to lots of attractions (pyramids, planetarium, eco-park/museum) but the restaurant staff ranges from mostly disinterested to somewhat dishonest (pretty obviously did not bring back correct change, helping herself to a very nice tip) and as other travelers have noted elsewhere, the restaurant is overpriced for what you get. Clearly needs better management if staff is this lackluster. ##### Patricia Stayed 1 night in Dec 2024 ### 8/10 Good #### MIGUEL ANGEL 28 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Hay que mejorar el servicio. La habitación es cómoda y grande. Es una pena que el servicio de restaurante no esté a la altura, se equivocaron con uno de los platos y tocó esperar más aún, el postre, ya pedido, se olvidaron de servirlo, lógicamente después de esperar un buen rato, nos fuimos. Un desastre. ##### MIGUEL ANGEL Stayed 1 night in Jul 2024 ### 8/10 Good #### MICHEL 22 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un très agréable hôtel juste à côté du site maya Hôtel historique d'UXMAL dans une véritable hacienda. Proximité du site. Grandes chambres agréables. Robinetterie pas récente mais tout est parfaitement entretenu. Piscine de bonne taille. Petit déjeuner mexicain classique un peu cher sans possibilité de l'acheter avec la chambre. L'hotel ne faisait pas restaurant à notre passage et le seul restaurant proche est dans l'hôtel voisin. Il est mauvais et vraiment cher pour ce qu'on y mange. ##### MICHEL Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Gamas 13 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Magnifique hôtel, et une très bonnes équipe à votre écoute. Le restaurant est très bon. Hôtel très calme. Cela a été un plaisir pour nous. ##### Gamas Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Raquel 1 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exactamente en Uxmal Precioso hotel en el lugar arqueológico ##### Raquel Stayed 2 nights in Jan 2024 ### 8/10 Good #### Maria Del Carmen 19 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities según nos dijeron, es una reconstrucción, pues la hacienda antigua esta prácticamente destruida ##### Maria Del Carmen Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Raquel Alegria 10 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ES UNA HACIENDA, ESTÁ HERMOSA SOLO CAMINA UNOS 800mts Y ESTÁN LAS PIRÁMIDES DE UXMAL, MUY HERMOSO, SOLO QUE EN EL RESTAURANTE DEL LADO DEL HOTEL LAUNCH LOS ALIMENTOS SON MUY CAROS ##### Raquel Alegria Stayed 1 night in Jan 2024 ### 8/10 Good #### daniel 4 Jan 2024 Liked: Cleanliness, staff & service, amenities La tele no funciona ##### daniel Stayed 1 night in Jan 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Los Roques](https://www.expedia.co.uk/Los-Roques-Hotels.d6084622.Travel-Guide-Hotels) > > [Maidan Palace Hotel](https://www.expedia.co.uk/Kyiv-Hotels-Khreschatyk-City-Center-Hotel.h1379452.Hotel-Information) > > [Tolay Hotel](https://www.expedia.co.uk/Fethiye-Hotels-Tolay-Hotel.h2959448.Hotel-Information) > > [Hotels in Bieldside](https://www.expedia.co.uk/Bieldside-Aberdeen-Hotels.0-n6054179-0.Travel-Guide-Filter-Hotels) > > [Hotels in Blackburn](https://www.expedia.co.uk/Blackburn-Hotels.d4573.Travel-Guide-Hotels) > > [Apartamentos Líbere Bilbao Museo](https://www.expedia.co.uk/Bilbao-Hotels-Apartamentos-Libere-Bilbao-Guggenheim.h65258592.Hotel-Information) > > [Arenas Del Mar](https://www.expedia.co.uk/Merida-Hotels-Arenas-Del-Mar.h83457090.Hotel-Information) > > [Sparkling Hill Resort and Spa - Adults Only](https://www.expedia.co.uk/Vernon-Hotels-Sparkling-Hill-Wellness-Resort-And-Spa-Adult-Only-Resort.h3489503.Hotel-Information) > > [Hotels in Lancaster](https://www.expedia.co.uk/Lancaster-Hotels.d6296940.Travel-Guide-Hotels) > > [Holiday Homes Maryhill](https://www.expedia.co.uk/Maryhill-Private-Holiday-Homes.d6132341-aaPrivateHolidayHomes.Travel-Guide-Accommodation) ### Flights > [Flights from Newquay (NQY) to Forest (GCI)](https://www.expedia.co.uk/lp/flights/nqy/gci/newquay-to-guernsey) > > [Flights from Hyderabad (HYD) to Paisley (GLA)](https://www.expedia.co.uk/lp/flights/hyd/gla/hyderabad-to-glasgow) > > [Flights from Paisley (GLA) to Calden (KSF)](https://www.expedia.co.uk/lp/flights/gla/ksf/glasgow-to-kassel) > > [Flights from Sant Josep de sa Talaia (IBZ) to Zakynthos (ZTH)](https://www.expedia.co.uk/lp/flights/ibz/zth/ibiza-to-zakynthos) > > [Flights from Singapore (SIN) to Taoyuan City (TPE)](https://www.expedia.co.uk/lp/flights/sin/tpe/singapore-to-taipei) ### Activities > [Things to do in Aznalcazar](https://www.expedia.co.uk/Things-To-Do-In-Aznalcazar.d6126377.Travel-Guide-Activities) > > [Things to do in Santa Lucia](https://www.expedia.co.uk/Things-To-Do-In-Santa-Lucia.d6145556.Travel-Guide-Activities) > > [Things to do in Andalusia](https://www.expedia.co.uk/Things-To-Do-In-Andalusia.d6047843.Travel-Guide-Activities) ### Packages > [Portorož Holidays](https://www.expedia.co.uk/Portoroz.d9451.Holidays-City-Breaks) > > [Dayton Holidays](https://www.expedia.co.uk/Dayton.d602974.Holidays-City-Breaks) > > [Estoril Beach](https://www.expedia.co.uk/Estoril-Beach-Cape-Verde.d553248635975930421.Attraction) ### General ---