Search Hotels Near Mercyhealth Hospital and Medical Center-Harvard, Harvard

"Amazing hotel and service. "

"Had an issue with a smell coming from another room. Nothing the hotel had control over as it was coming through the bathroom vent. Housekeeping was great and brought a strong air freshener in to mask the smell. We reached out to the manager after the stay and he was wonderful and quick to respond to our issue. "

"Everything was great. We went there to celebrate my daughter’s birthday in March and she had a blast. I also noticed they have daily things to do which was extremely fun and organized. The only thing that my partner and I were not quite satisfied was the food. But other than that such a great getaway spot for kids and parents. "

"Yes"

"Water park was very cold and the room was not the cleanest. It smelt like someone lived there and it was very dusty. "

"The room was very clean and the view to the outside area was amazing. Staff was friendly and they had many activities to offer. Would definitely stay again."

"I have stayed here multiple times. It has always been my husband and I’s get away spot. This last time we stayed it was unfortunately a different experience. It was so incredibly loud we couldn’t sleep. There were children running around everywhere we went unsupervised by any parents. It made our stay very unpleasant. I myself have children but I would not allow them to disrupt others that way. Especially late at night. I’d also like to address the salad I got from room service. I paid over $20 for a salad and it was so incredibly small and the lettuce was browning. Lastly, about an hour after I checked out I realized I forgot an item in the room. I called the front desk and explained the situation and that I live an hour away but my husband was still in the area, if they could please go check for my lost item. They said they couldn’t do that and forwarded me to a lost and found. They wanted me to fill out a form and they would get back to me…. I called back and said can we please have someone just go check the room it was super close to the front desk to begin with. They said I’ll forwarded you to house keeping. Housekeeping didn’t answer. I called back up to the front desk and got another person and it was as easy as okay! Yeah let me check! I’m very upset at my visit this time. "

"Room wasn't ready for us, sticky dining room floor, mediocre breakfast quality, shower curtain didn’t go down to walkin shower floor, scent when entering room."

"I had to ask for my floors and hot tub to be cleaned. The tub was wiped but still had someone else’s pubic hair in it. There were ants climbing up my mattress and I ended up with bed bugs. "