Dear BruceThank you for your high rating! We are glad to hear that you enjoyed your stay with us. We look forward to seeing you soon. Best regardsThe Insotel Team

Dear Roberto, We are glad to hear that you liked our facilities, especially the pool areas. We look forward to welcoming you again in the future. Best regards, The Insotel Team

Dear Thomas, It's a pleasure to know that you had a wonderful holiday at our hotel. Best regards!

Dear James,Thank you for taking the time to review your recent stay at Insotel Punta Prima Prestige Suites and Spa. We greatly appreciate your feedback, and we're delighted to hear that you had such a positive experience.It's wonderful to know that you found the Prestige area to be a step above and that the staff went out of their way to make your stay enjoyable. We strive to provide our guests with the best possible service, and it's always rewarding to hear when we've succeeded.We're thrilled that you enjoyed the newly refurbished rooms, the beautiful surroundings, and the convenience of getting sunbeds by the pool. Your comments about the amenities and the view are truly appreciated.We hope to have the pleasure of welcoming you back in the future. Your continued support means a lot to us, and we look forward to providing you with another fantastic experience.Thank you for choosing Insotel Punta Prima Prestige Suites and Spa.Best regards,

Estimado Basilio, Gracias por su alta puntuación. Nos alegra saber que ha disfrutado de nuestro complejo y de sus instalaciones. Esperamos verle pronto de nuevo. Saludos cordiales.

Dear Soon Han,We very much appreciate your review and comments about your recent stay at our Insotel Punta Prima hotel. We are sorry to hear that there may have been poor communication between you and any worker. We take note of possible improvements within the training of our staff.We hope to have the opportunity to see you soon.Best regards

Dear Karen,Thank you for taking the time to share your comments about your recent stay. We are delighted to know that she found our accommodation charming and comfortable, and that she appreciated the convenience of having a kitchenette in her room along with two bathrooms, including the refreshing power shower.In fact, we're conveniently located near the airport and it's great to know that you found local shopping within reach. We understand that she was looking for a quiet break and whilst we cater for families, it is unfortunate to hear that it was not as relaxing as she had hoped, even outside of the school holidays. We constantly strive to maintain a serene atmosphere and will take your feedback into consideration to ensure all guests have a peaceful stay.We greatly appreciate your positive comments about our breakfast. We are sorry to hear that the house red wine at the Prestige Bar did not meet your expectations. We value your feedback and will review our beverage offering to provide a better experience in the future.We hope you will consider staying with us again in the future. Thank you for choosing us.A cordial greeting,

Cher client,Nous apprécions beaucoup votre avis et vos commentaires sur votre récent séjour dans notre hôtel Insotel Punta Prima Prestige.Nous espérons avoir l'occasion de vous voir bientôt.Avec nos meilleures salutations,

Dear Ana, Thank you for your high rating! It's a pleasure to know that you had a excelent stay at our hotel. Best regards,

Dear JamesWe very much appreciate your review and comments about your recent stay at our Insotel Punta Prima Prestige hotel.We hope to have the opportunity to see you soon.Kind regards,

Dear guest,We very much appreciate your review and comments about your recent stay at our Insotel Punta Prima Prestige hotel.We hope to have the opportunity to see you soon.Kind regards,

Dear Junko, Thank you very much for such a lovely words. We look forward of welcoming you again very soon.

Dear Sue, Thank you very much for your fantastic review. We look forward to welcome you back again. Kind regards,

Dear guest, Thank you very much for your feedback. We are sorry to read your comment and see that your expectations were not succeed. We take your comments into account. Kind regards,

Dear guest, Thank you for your time. We are truly sorry to learn we were not able to live up to your expectations, and would have like to have known about it during your stay in order to have been able to enhance your stay with us. With best regards Customer service

Dear guest, Thank you for leaving your feed back, we are sorry to hear we were not able to live up to your expectations. With best regards Customer service

Dear Caroline, Thank you for your feed back, we are very pleased to read you have had a good time with your family and have highly appreciated our food offer. It would be a pleasure to welcome you again, With best regards Customer service

Dear guest, Thank you for taking the time to leave your feed-back after your stay with us and for your nice words towards our friendly and helpful staff. We take note about your opinion about the food which differs from the majority of our guests, and will forward it to the relative department, as well as for your impression about our hotel. It will be a pleasure to welcome you again, With best regards Customer service

Dear Caroline H, We would like to thank you for taking the time to leave your feed-back after your stay with us. It's a pleasure to read how highly you have valued the whole experience, from our large and spacious accomodations, to our lovely pool area and our wide and varied buffet, prepared with the best quality products. We will neverteless pass on to our food and beverage manager your comment about the extra choice whi may be a good option. Thank you also for your nice words towards our staff, they all work very hard to ensure a memorable stay to our guests, and we are very pleased that you have noticed their dedication and that it really added a plus to your holiday. It will be a pleasure to welcome you back again, With kind regards Customer Service

Dear guest, Thank you very much for taking the time to leave your feed back after your stay with us. We are very pleased to read you have highly valued our buffet breakfast and the service you received by our professional staff. We will pass on your comment about the pool bar food offer to the relevant department in order to make improvment. Once again, thank you for your time, With best regards Customer service

Dear guest, Thank you so much for the wonderful feed-back, we are very happy to know you have fully enjoyed your holiday with us. With kind regards Customer Service

Dear guest, Thank you very much for your high valuation,it's a pleasure for us to know you have enjoyed our gastronomic offer as well as our helpful and frienfly staff. It will be a pleasure to welcome you soon again, With best regards Customer service

Dear guest, Thank ou very much for taking the time to leave your feedback after your stay with us. We are very pleased to know you have had a perfect family holiday, and enjoyed the food, the pool and the relaxing atmosphere. We hope to welcome you back again soon, With kind regards Customer service

Dear guest, Thank you very much for your review, we are happy to know that you have had a nice time with us . With kid regards Customer service

Dear guest, Thank you very much for this lovely words about our staff, suites and location.It's a great pride for us to recieve such a high score. With kind regards, Customer service

Dear guest, We would like to thank you fo taking the time to write a review after your stay with us.We are pleased to know you have highly appreciated our location and pool facilitites.We will take note of your opinion about our breakfast in order to discuss it with the relevant department With best regards Customer service

Dear Mary, Thank you for taking the time to leave a comment following your stay with us. It's a joy for us to know you spent a lovely and relaxing time in our hotel. We hope to see you again soon, With best regards Customer service

Dear Paul.Thank you for the nice words. It's a pleasure to know that you had a lovely stay at our hotel. Best regards.

Dear Linda, It's a pleasure to knwo that you had an excellent stay at our hotel. Wish to see you back!Best regards,

Dear Janice, Thank you for your high rating! We are pleased to hear that you had a nice stay at our hotel. Best regards

Dear James,Thank you very much for your wonderful comments about his recent stay with us. We are delighted to hear that you and your 9 month old baby had such a positive experience.We take great pride in providing a calm and relaxing environment for all our guests, and it's great to know that you didn't feel crowded despite the presence of small children. Our staff is dedicated to ensuring that every guest has a memorable stay and we are delighted that you and your baby were so well taken care of.It is also very encouraging to know that you enjoyed the food and that our team was attentive to your requests. Our goal is to provide exceptional service and make our guests feel at home, and it is clear that we achieved this during their stay.We already look forward to welcoming you back and appreciate your loyalty.A cordial greeting,

Dear Sue, Thank you for your nice words and your high rating! It's a pleasure to know that you had a nice stay at our hotel.Best regards.

Dear guest!Thank you for your rating! Best regards,

Dear Nick,Thank you for sharing your detailed feedback regarding your recent stay with us. We truly value your input, as it helps us pinpoint areas for improvement and enhance the overall guest experience.We're pleased to hear that you found our restaurant service excellent and that you enjoyed the beautiful pools and gardens. However, we apologize for the issues you encountered during your stay. Your comments will be shared with our team for review:We apologize that the mattresses were too hard for your comfort. We take guest comfort seriously and will assess the quality of our mattresses to ensure a more restful experience for our guests in the future. Additionally, we will look into updating the furniture in the bedroom for a refreshed look and feel.We appreciate your feedback regarding the absence of a kettle, and we will consider adding this convenience to enhance the kitchen area.We're sorry to hear that you found the sofas uncomfortable and that the furniture seemed tired. Your comments will be taken into account as we plan improvements to the lounge area.We appreciate your feedback about the repetitiveness of the buffet. We continuously strive to provide variety in our offerings, and your feedback will help us enhance our menu choices.We are delighted to hear that you still consider our hotel very good, especially for families with young children. Your loyalty and willingness to return are highly appreciated, and we will do our best to implement improvements to make your future stays even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards,

Dear Gerardo,Thank you for providing valuable feedback about your stay at the Punta Prima Prestige, the exclusive section of the Insotel Punta Prima complex. We appreciate your detailed comments and are delighted to hear that you had an enjoyable experience overall.It's great to know that you appreciated the exclusive and secluded atmosphere of Punta Prima Prestige, separate from the main hotel grounds, and that the smaller number of guests provided a more serene experience. The inclusion of breakfast and dinner with a top-quality buffet selection is indeed a highlight, and we're pleased to hear that you enjoyed the food.We apologize for any disappointment you experienced regarding beverages not being included in your package. Your feedback regarding this matter will be taken into consideration as we continue to refine our offerings and communicate package details more clearly to our guests.We're pleased that you found the grounds well-maintained and the location convenient. Your recognition of the outstanding service provided by our staff is greatly appreciated.Regarding your suggestion for a furniture update, we will certainly evaluate this aspect to ensure that our accommodations maintain a fresh and comfortable ambiance, especially in humid climates.Thank you for choosing our hotel for your stay and for taking the time to share your thoughts. We look forward to welcoming you and your family back in the future, and we'll strive to make your next stay even more enjoyable.Warm regards,The Insotel Team.

Estimado Carlos, Gracias por compartir su experiencia en el resort. Es genial saber que disfrutó de su estancia en la zona Prestige y que encontró la habitación espaciosa, cómoda y con buenas comodidades. También es excelente saber que el personal estuvo a la altura de sus expectativas.Esperamos que haya tenido un tiempo maravilloso y que considere regresar en el futuro. Si tiene alguna otra pregunta o comentario, no dude en hacérnoslo saber.Saludos cordiales,

Cher clientMerci pour votre commentaire. Nous sommes heureux de savoir que vous avez trouvé nos installations magnifiques. Nous sommes désolés d'apprendre que vous avez trouvé les prix peu pratiques. Nous prenons note de votre réclamation pour l'amélioration continue de nos services.Avec nos meilleures salutations,L'équipe Insotel

Estimada Mar, ¡Gracias por compartir tu opinión sobre tu estancia en nuestro hotel! Nos complace saber que disfrutaste de nuestras instalaciones, la ubicación y el servicio del personal. Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y tus comentarios positivos son una fuente de motivación para todo nuestro equipo.Esperamos verte de nuevo en el futuro y seguir proporcionándote un servicio de calidad y una estancia inolvidableAtentamente

Chère Brigitte,Nous sommes profondément désolés que votre expérience dans notre hôtel n'ait pas été à la hauteur de vos attentes et que vous ayez rencontré autant de problèmes lors de votre séjour.Nous sommes désolés que vous n'ayez pas reçu le traitement amical et professionnel que vous attendiez à notre réception. La satisfaction du client est de la plus haute importance pour nous et nous nous efforcerons d'améliorer la communication et l'attitude de notre personnel de réception.Nous apprécions que vous ayez trouvé la chambre généralement bonne et confortable, mais nous sommes désolés pour les problèmes de climatisation et le manque de clarté sur la façon d'accéder au toit-terrasse. Nous prendrons des mesures pour résoudre ces problèmes et offrir une expérience plus claire et plus confortable à nos clients.Nous sommes désolés que vous n'ayez pas suffisamment de matériel dans la chambre, comme des peignoirs, des lunettes et des chaussons. Cela ne répond pas à nos normes de qualité et nous veillerons à ce que ces lacunes soient comblées à l'avenir.Nous comprenons vos inquiétudes concernant le prix de l'eau et l'absence de carte des vins au restaurant. Nous reverrons nos politiques de prix et envisagerons d'inclure une carte des vins pour améliorer l'expérience culinaire de nos clients.Nous apprécions vos commentaires détaillés, car ils nous aident à identifier les domaines dans lesquels nous devons nous améliorer. Nous sommes désolés que votre séjour n'ait pas été satisfaisant et nous espérons qu'à l'avenir, vous pourrez donner à notre hôtel une autre occasion de vous montrer que nous pouvons offrir une expérience plus positive. Si vous décidez de revenir, nous serons heureux de vous fournir un service de qualité.Cordialement,L'équipe Inostel

Estimado clienteLamentamos saber que tu experiencia en nuestro hotel tuvo aspectos negativos, y agradecemos que compartas tus comentarios para que podamos tomar medidas para mejorar. Valoramos la opinión de nuestros huéspedes y queremos asegurarnos de que disfrutes de una experiencia satisfactoria en todos los aspectos de tu estancia.En cuanto al trato en recepción, lamento que no haya estado a la altura de tus expectativas. El servicio de recepción debería ser amable, eficiente y servicial, y tomaremos medidas para abordar cualquier problema que hayas experimentado en este sentido.Respecto al desayuno, es una parte esencial de la experiencia de alojamiento y es importante que sea de alta calidad y satisfacción para nuestros huéspedes. Analizaremos tus comentarios para identificar áreas de mejora y garantizar que podamos ofrecer un desayuno más satisfactorio en el futuro.En cuanto a los precios del bar y el minibar, entendemos que la relación calidad-precio es fundamental para nuestros huéspedes. Revisaremos nuestras tarifas y evaluaremos si es necesario ajustarlas para que sean más competitivas y reflejen mejor el valor que ofrecemos.Agradecemos tus comentarios, ya que nos ayudan a enfocarnos en áreas de mejora. Esperamos que, a pesar de tus experiencias negativas, puedas considerar volver a alojarte con nosotros en el futuro para que podamos brindarte una experiencia más satisfactoria.Atentamente,El equipo de Insotel.

Cher Christophe,Nous sommes sincèrement désolés d'apprendre que votre expérience dans notre hôtel n'a pas été à la hauteur de vos attentes en termes de service et de disponibilité au SPA. La satisfaction de nos clients est une priorité pour nous et nous prenons vos commentaires au sérieux.Concernant le service du déjeuner ou du dîner, il est essentiel pour nous d'assurer un service de qualité à tous les repas. Votre commentaire nous alerte sur un éventuel domaine dans lequel nous devons nous améliorer, et nous le transmettrons à notre équipe de restauration pour qu'elle enquête et prenne les mesures nécessaires pour assurer un meilleur service lors des prochains séjours.Concernant les disponibilités au SPA, nous sommes désolés que vous n'ayez pas pu obtenir de rendez-vous. Nous comprenons que la détente et le bien-être sont essentiels pendant les vacances et nous travaillerons à améliorer la gestion des rendez-vous au SPA afin d'assurer une expérience plus fluide et plus satisfaisante à nos clients.Nous apprécions vos commentaires car ils nous aident à identifier les domaines à améliorer et à prendre des mesures pour fournir un service plus exceptionnel. Nous espérons que vous pourrez nous donner une autre opportunité à l'avenir de prouver que nous pouvons fournir une expérience d'hébergement et des services de qualité.Cordialement,L'équipe Insotel.

Dear Richard, It's a pleasure to know that you enjoyed your stay at our resort and you also enjoyed the amazing location of our hotel. Best regards,

Cher Nicolas,Merci pour votre commentaire. Nous sommes heureux de savoir que vous avez trouvé l'atmosphère agréable et une bonne salle. Nous sommes désolés que vous ayez trouvé l'accueil très bref. Nous prenons note des améliorations possibles que nous pouvons apporter à l’avenir.Salutations cordialement

Estimado cliente, Gracias por su puntuación. Esperamos poder tener el placer de recibirle pronto de nuevo. Saludos cordiales.