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Reviews of Radisson Hotel Memphis - University

2.5 out of 5
Radisson Hotel Memphis - University
2625 Thousand Oaks Blvd, Memphis, TN

Reviews

7.2

Good

Rating 10 - Excellent. 299 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 124 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

STEVEN, KATY

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2019

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed
Stayed 3 nights in Mar 2022

2/10 Terrible

SHARON, HUNTSVILLE

Stayed 1 night in Mar 2022

2/10 Terrible

Eleda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t what was Advertised!
When me and my Family Arrived, there was shooting across the street, when we went into the hotel, there were scary men sitting in the Lobby, when we went to check in the cashier stated that the Hotel will be closing down on Sunday then she gave us a room that was occupied and someone had just gotten out the shower,we had to find another Hotel Immediately! This wasn’t what was Advertised!
Stayed 2 nights in Mar 2022

10/10 Excellent

Shakeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
It’s was a great and wonderful experience. Peaceful!!!
Stayed 2 nights in Mar 2022

2/10 Terrible

James, Southfield

Travelled with partner
The reservation at Radisson Hotel Memphis was cancelled by the company with no warning. Left having to scramble to find a place to stay. Terrible customer treatment. Won't be using Radisson again!
Stayed 1 night in Mar 2022

2/10 Terrible

Deyanira, Fort Wainwright

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 1230 am after a long trip and had to leave early because the rooms are humid , have a chemical smell and AC doesn’t work. Staff tried to move us rooms at 4am. We tried a total of three rooms and ended up leaving at 4am because of how hot it was. It appears they are renovating this hotel and should not be open but are trying to press through regardless of inconvenience to guest. I would never consider a Radisson again. To top it off I was traveling with three small children and we initially planned on getting back on the road at 9-10am.
Stayed 1 night in Mar 2022

2/10 Terrible

Shameka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Feb 2022

8/10 Good

SherRonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Chasity

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Staff was very unprofessional, room was not clean. Very disappointed the lobby makes you feel as though you are walking into a 5 star luxury hotel just to end up in a 3 star room with 1 star customer service
Stayed 2 nights in Feb 2022

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a lot of other people lost power in Thursday, February 3,2022 and was in search of a hotel. There was an abundance of people trying to check in, report issues etc. The front desk clerk was accommodating, friendly and professional. She kept a smile on her face while being there only staff at the desk for awhile. She displayed exceptional customer service! The other staff that I met during my stay were just as professional and they all provided great service. Shout out to Sam, I believe he’s the manager and he took care of a issue with my room right away and provided great customer service as well. Overall good experience.
Stayed 2 nights in Feb 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 out of 3 elevators worked which took forever to arrive.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Better luck next time.
We stayed their three times and all times it was no cream and sugar for the coffee. Also only one face towel and used soap left in the shower. Hair was all over the bathroom floor and tub.
Stayed 1 night in Jan 2022
Response from HT on 4 Feb 2022
We apologize for the issues during your stay! Please contact the hotel directly to discuss your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Short stay for business but very satisfied with the cleanliness, size and quality of amenities in the room and the hotel as a whole.
Stayed 1 night in Jan 2022
Response from HT on 4 Feb 2022
Thank you so much for your review! We are happy to hear you had a great stay and we hope to have you back soon!

2/10 Terrible

Gilda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty I made a reservation for two nights with my two children I was up to bed bug bites and roches in the bathroom. My body had several bites all over and ended up in doctors for a allergic reaction to these bites. Only Stayed one night and left. Place was dirty overall for what I paid.
Stayed 2 nights in Jan 2022

10/10 Excellent

Vaurice

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from HT on 4 Feb 2022
Thank you for your rating!!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION AND PEOPLE
Stayed 3 nights in Jan 2022
Response from HT on 4 Feb 2022
Thank you so much for your review! We are so happy to hear you had a great stay and enjoyed our property.

2/10 Terrible

Stanley

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dirty sheets no toilet paper elevator broke no bar or room service and ghosts👀
Stayed 3 nights in Jan 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from HT on 20 Jan 2022
Thank you for your rating! We hope you come see us soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from HT on 20 Jan 2022
We appreciate your rating! Please come back and see us.

8/10 Good

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. Very clean. Quiet. The pool was closed which was sad since we planned specifically for that but we made do. Definitely recommend for your next Memphis stay!
Stayed 2 nights in Jan 2022
Response from HT on 4 Feb 2022
We apologize for the miscommunication on the pool being closed. We are hoping to get it opened here soon! Please consider us on your next stay in Memphis!

4/10 Poor

Brittney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Walking into the hotel, the hotel was beautiful! Friendly staff as well! But when I got onto the elevator it was dirty! Stains on the door and floor. When I got to the hotel floor, there was horrible smell in the hallway. When I entered my room the sofa was dirty with stains, the phone was dirty, and blankets had holes. Went downstairs to complain and they gave me another room. It was cleaner and decent. They don’t do housekeeping and also no continental breakfast. Overall I won’t go back or recommend this hotel!
Stayed 2 nights in Jan 2022

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from HT on 4 Feb 2022
Thank you for your rating!!

4/10 Poor

Candace

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were not ready at 3pm check-in. Myself along with three other couples waited in lobby over an hour to check into the rooms. Staff did not provide an explanation or ETA on when the rooms will be ready. Upon check in, I was assigned a handicap accessible w/o a full shower & tub (shower seat and hand-held shower).
Stayed 2 nights in Dec 2021
Response from HT on 4 Feb 2022
We apologize for the delays during check in. We hope you had a good stay aside from that inconvenience. We have taken this back to our team to improve. We hope you consider staying with us again.

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The look of the place and the entrance!!
Stayed 1 night in Jan 2022
Response from HT on 4 Feb 2022
Thank you for your review!

8/10 Good

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021

6/10 Okay

Trisha

Travelled with family
Liked: Room comfort
very disappointing!!!
The pictures of Hotel looked great! There was No Wi-fi, the pool was green, not opened! It was a very, disappointing.
Stayed 1 night in Jan 2022
Response from Cynthia Front Office Manager on 8 Jan 2022
Good Afternoon, I want to apologize for you not have a wonderful stay. Want you allow us a second chance to get it right. I will address your concerns with higher management to get all this corrected. I hope you have a wonderful. The Radisson Hotel Memphis University

4/10 Poor

Virginia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our toilet overflowed and we had to be moved. The front desk clerk was very accommodating about moving us. But the condition of the hotel was disappointing. It is an older property and it shows it’s age.
Stayed 2 nights in Dec 2021
Response from Cynthia Front Office Manager on 8 Jan 2022
Good Afternoon, I want to apologize for your stay not being an excellent experience. I appreciate the survey and will past it along to higher management. Hopefully, you will allow us a second chance to make your stay better. The hotel will begin a facelift soon and once it completed hopefully, you will return. Again thank you and hope you have a wonderful day.

6/10 Okay

Jamara

Stayed 2 nights in Dec 2021
Response from Cynthia Front Office Manager on 8 Jan 2022
Good Afternoon, I couldn't see your post, however, I hope you had a pleasant stay and would like for to visit again. Thank you for choosing our property.

10/10 Excellent

Jamir

Good Stay
Stayed 2 nights in Dec 2021
Response from Cynthia Front Office Manager on 8 Jan 2022
Thank you for your survey and I would like to thank you for choosing to stay with us and hope that you will come back to visit. The Radisson Hotel Memphis University

6/10 Okay

Joan

Travelled with family
Disliked: Amenities, property conditions & facilities
Not impressed overall
Stayed 1 night in Dec 2021
Response from HT on 4 Feb 2022
We apologize that you did not have a great stay and we encourage you to reach out to the hotel directly to discuss your experience.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water Phone didn’t work to call front Bathroom door wouldn’t close Staff didn’t apologize or seem to care
Stayed 1 night in Dec 2021
Response from HT on 4 Feb 2022
We apologize for missing the mark during your stay. We have taken this back to the team to review and will continue to improve our practices.

10/10 Excellent

Tanika

Stayed 2 nights in Dec 2021

6/10 Okay

Lora

Stayed 4 nights in Nov 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel. Great staff. Needing some TLC on the driveways some furniture in the room showing wear. Great bed and amenities
Stayed 1 night in Dec 2021
Response from HT on 4 Feb 2022
Thank you for your response! We hope to see you again soon.

8/10 Good

Staci

Travelled with family
Liked: Staff & service
The area was not the safest. The hotel itself needed cleaning. The room was nice with comfortable beds. The lighting was poor in the room. I had to pay a $50 refundable deposit upon check in which I had not been informed of beforehand
Stayed 1 night in Dec 2021
Response from HT on 4 Feb 2022
We're glad to hear the beds were comfortable for your stay. We apologize about the lighting and the deposit. We will make sure to list that before your next stay.

10/10 Excellent

Nankecia

Stayed 1 night in Dec 2021

2/10 Terrible

MARIBEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

4/10 Poor

Denise

Travelled with group
Disliked: Cleanliness, staff & service
The staff was nice and very respectful and seemed very accommodating. However, they didn’t do what they said they would do to accommodate us. Also, my stay was supposed to come with a full breakfast every morning. I did not get any kind of breakfast. After arriving, I was told that breakfast was on the weekends only and when Saturday came, we were told that breakfast was available for a fee. They never came in during my stay to bring us towels nor did they clean the room. The batteries for our door lock went dead and maintenance had to come with a crowbar and break into our room and they moved us to a different room. Might I add, the evening they had to move us to a different room because of dead batteries in the lock, we brought supper to the room to eat, needless to say our supper was cold by the time they realized what happened and we settled in the new room. I travel often and I have never experience anything like it. I will not stay here again.
Stayed 3 nights in Dec 2021

4/10 Poor

Monte

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
DONT. STAY HERE IF YOU NEED TO SWIM OR HOT TUB!
Radisson. Used to be amazing. Not so much! Booked stay at the Radisson by looking at web site we have been mega traveling and specifically chose this place because of the beautiful pics of the indoor , outdoor pools and that much needed Hot tub shown in pics when we got there hotel said pools and hot tub were closed outside pools looked like the swamp. First room had dirty towels in the closet carpet was filthy in the hallways and in room . Bed was questionable if sheets had been changed. Back down stairs to get another room. We get a luggage cart to move luggage to new room top part of luggage cart holding fragile gifts we had picked up in key west cart broke off causing them to break to pieces as they hit the floor. Staff was extremely helpful with everything. I truly wonder if Radisson knows how bad their beautiful hotels really is
Stayed 1 night in Dec 2021

2/10 Terrible

Oscar, North Little Rock

Travelled with group
Disliked: Cleanliness
The staff was cordial. But we fight a syringe in our room in the condiment packages and when we try to call the front desk the phone didn’t work.
Stayed 2 nights in Dec 2021

10/10 Excellent

Robinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from HT on 13 Dec 2021
Thank you for your review! Come stay with us again soon!

4/10 Poor

Brian

Stayed 3 nights in Dec 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
0ur room was very clean, comfortable nicely updated. Hallways and elevator a little dated and worn. Had to ask for toilet paper and tissues which were readily given although I had to go to lobby to retrieve due to lack of enough staff. A common problem these days everywhere.
Stayed 1 night in Dec 2021
Response from HT on 13 Dec 2021
We appreciate your understanding during your time and we hope you were able to enjoy your stay outside of these issues. Please come stay with us on your next trip to Memphis!

6/10 Okay

Molly

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
There is a lack for lighting in the parking lot and into the entrance of the hotel. The first room I was given had not been cleaned and serviced, the new room I was given was getting “checked out” before I entered so someone had been in my room before I could enter which made me uncomfortable. The bedding had fuzzy black things on the blanket, the room did not have a microwave, and there was no WiFi or WiFi user and password provided for my stay.
Stayed 1 night in Nov 2021

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It said it only had one room left in a huge hotel facility I booked the room when I got there it look like the haunted hotel there were no cars in the parking lot it bothered me that I had a nonrefundable room so I stayed the bed was old the sheets were thin, the towels where small and old this was a terrible choice Raddison should be embarrassed to represent there hotel like this
Stayed 1 night in Nov 2021

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort
The staff was amazing and friendly! However, the pool was closed, despite being told it was open. My kids were so disappointed. There were also cleanliness issues in the room, specifically in the bathrooms and under beds. Again, the staff was amazing and made the stay worth the hassles
Stayed 4 nights in Nov 2021

10/10 Excellent

Jacolby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from HT on 13 Dec 2021
We appreciate your rating and hope you enjoyed your stay!

10/10 Excellent

shaundriel

Stayed 1 night in Nov 2021
Response from HT on 13 Dec 2021
Thank you for your rating!