Title: Suite Sumapaz Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=23087808&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Suite Sumapaz Hotel Travelers cool off in the outdoor pool or children's pool, unwind in the sauna or spa tub, and request a rejuvenating massage or dry cleaning service ## Photo gallery for Suite Sumapaz Hotel ![Outdoor spa tub - Suite Sumapaz Hotel (Melgar)](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/5ee55310.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Suite Sumapaz Hotel (Melgar)](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/c6ef6373.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Suite Sumapaz Hotel (Melgar)](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/b31e7a77.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Suite Sumapaz Hotel (Melgar)](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/d4d7ba43.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room | Rollaway beds, free WiFi - Suite Sumapaz Hotel (Melgar)](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/ae18c7af.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Suite Sumapaz Hotel sits in a vibrant neighborhood where guests start their day with a full breakfast and stay connected with free WiFi. The property offers practical amenities like valet parking and tour assistance that help visitors make the most of their stay. ## Reviews 6.0 ## Popular amenities - Pool - Hot tub - Breakfast included - Parking included - Free Wi-Fi - Restaurant £90 additional charges may apply 10 Feb - 11 Feb ## Room options ### Check availability for these dates Tonight [Feb 9 - Feb 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 10 - Feb 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Double Room ![Double Room | Rollaway beds, free WiFi](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/1460ab79.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Private bathroom Coffee/tea maker Daily housekeeping - City view - Sleeps 2 - 1 Double Bed ### View all photos for Superior Room ![Superior Room | Rollaway beds, free WiFi](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/beea7973.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Private bathroom Coffee/tea maker Daily housekeeping - Sleeps 2 - 1 Queen Bed ### View all photos for Triple Room ![Triple Room | Rollaway beds, free WiFi](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/6da54cff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Private bathroom Coffee/tea maker Daily housekeeping - Sleeps 3 - 1 Single Bed and 1 Double Bed ### View all photos for Basic Double Room, 1 Double Bed ![Basic Double Room, 1 Double Bed | Rollaway beds, free WiFi](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/e0323be1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Double Bed ### Highlights Air conditioning Private bathroom Coffee/tea maker Daily housekeeping - 409 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Basic Double Room (Con Ventilador) ![Basic Double Room (Con Ventilador) | Rollaway beds, free WiFi](https://images.trvl-media.com/lodging/24000000/23090000/23087900/23087808/35377fee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room (Con Ventilador) ### Highlights Air conditioning Private bathroom Coffee/tea maker Daily housekeeping - City view - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMelgar-Hotels-Suite-Sumapaz-Hotel.h23087808.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMelgar-Hotels-Suite-Sumapaz-Hotel.h23087808.Hotel-Information) ## About the area Melgar is home to Suite Sumapaz Hotel. Lago Sol and Magdalena River reflect the area's natural beauty and area attractions include Piscilago Zoo and Piscilago Water Park. [Visit our Melgar travel guide](https://www.expedia.co.uk/Melgar.dx500228) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.20411%2C-74.64160&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=I1TOkEEw7_pCIyesFUodQkaqAkY=) Carrera 24 No. 7-54, Melgar, 734001 ### What's nearby - San Francisco de Asis Church 3 min walk \- 0.2 miles - Piscilago Water Park 8 min drive \- 4.3 miles - Piscilago Zoo 9 min drive \- 5.4 miles - Chicoral Park 43 min drive \- 34.7 miles - El Penon Golf Course 48 min drive \- 23.3 miles ### Restaurants - Kokoriko 5 min walk - Rapi Jugos 2 min walk - Jordan Coffee 2 min walk - Asadero De Carnes El Corral Santandereano 3 min walk - Frut y Mar 4 min walk ## About this property ### Suite Sumapaz Hotel Property highlights Consider a stay at Suite Sumapaz Hotel and take advantage of free full breakfast, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also find perks such as: - An outdoor pool and a children's pool - Free self-parking and valet parking - 1 meeting room, smoke-free property and concierge services - A lift, tour/ticket information and luggage storage Room features All 86 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - Coffee/tea makers, daily housekeeping and phones ## Similar properties ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/5000000/4290000/4288000/4287923/d464c028.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Manantial Melgar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 191 reviews £46 additional charges may apply 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=4287923&PinnedHotelID=4287923&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/115000000/114420000/114416300/114416294/8b957373.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MANGOO GLAMPING Melgar - Pool - Breakfast included - Spa - Pet-friendly 6.0 3 reviews £62 additional charges may apply 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=114416294&PinnedHotelID=114416294&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/7000000/6430000/6424700/6424680/74bc2d78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Guadaira Resort Melgar - Pool - Kids’ pool - Parking included - Free Wi-Fi 6.6 102 reviews £84 additional charges may apply 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=6424680&PinnedHotelID=6424680&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/113000000/112150000/112144800/112144718/8e854ec2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mirador del Sumapaz Comfacundi Melgar - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 8 reviews £28 additional charges may apply 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=112144718&PinnedHotelID=112144718&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/13000000/12490000/12489800/12489726/f6ea97a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Villa Valeria Melgar - Pool - Hot tub - Spa - Pet-friendly 8.2 Very good 55 reviews £56 additional charges may apply 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=12489726&PinnedHotelID=12489726&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/105000000/104830000/104820700/104820671/0208bcc4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA DE PIEDRA Melgar - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 2.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=104820671&PinnedHotelID=104820671&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/122000000/121180000/121172600/121172558/8938a523.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL AVENIDA 15 Melgar - Pool - Pet-friendly - Free Wi-Fi - Restaurant £27 additional charges may apply 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=121172558&PinnedHotelID=121172558&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/106000000/105460000/105452700/105452616/53e7960f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eco Hotel El Reposo Melgar - Pool - Spa - Pet-friendly - Restaurant [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=105452616&PinnedHotelID=105452616&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4550000/4546600/4546577/03554c8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tocarema Girardot - Pool - Hot tub - Spa - Kids’ pool 8.2 Very good 104 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=4546577&PinnedHotelID=4546577&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:30 AM to midnight, pool umbrellas](https://images.trvl-media.com/lodging/106000000/105340000/105336800/105336762/bd60322f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel villa janeth melgar Melgar - Pool - Kids’ pool - Water slide - Parking included £18 additional charges may apply 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=105336762&PinnedHotelID=105336762&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=23087808&PinnedHotelID=23087808&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=23087808,4287923,114416294,6424680,112144718) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Airport shuttle on request - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Free full breakfast - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Things to do - Children's pool - Hot tub - Outdoor pool - Sauna ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Refrigerator on request - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Terrace ### Spa - Massage - Sauna ### Accessibility - Lift ### More - Smoke-free property ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Food and drink - 24-hour room service - Coffee/tea maker - Refrigerator on request ### More - Air conditioning (climate-controlled) - Phone ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 8:00 PM Minimum check-in age - 18 ### Check-out Check-out before 1 PM ### Special check-in instructions This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 60000.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: MXN 60000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. ### Property is also known as Suite Sumapaz Hotel Melgar Suite Sumapaz Melgar Suite Sumapaz Suite Sumapaz Hotel Hotel Suite Sumapaz Hotel Melgar Suite Sumapaz Hotel Hotel Melgar ## Frequently asked questions ### Does Suite Sumapaz Hotel have a pool? ### How much does it cost to stay at Suite Sumapaz Hotel? ### Is Suite Sumapaz Hotel pet-friendly? ### How much is parking at Suite Sumapaz Hotel? ### What time is check-in at Suite Sumapaz Hotel? ### What time is check-out at Suite Sumapaz Hotel? ### Where is Suite Sumapaz Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Suite Sumapaz Hotel Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.8 Cleanliness ### 8.4 Location ### 6.6 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 5 8 - Good 6 6 - Okay 3 4 - Poor 4 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Alfredo 21 Oct 2022 Liked: Staff & service, amenities, property conditions & facilities The hotel is nice and confortable. We didn't like around the pool was little dirty. The bathroom walls was dirty needs to be clean properly. ##### Alfredo Stayed 1 night in Oct 2022 ### 2/10 Terrible #### Carolina 1 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities No tenía ninguna reserva ##### Carolina Stayed 1 night in Dec 2025 ### 2/10 Terrible #### Blanca 1 Jul 2025 Disliked: Cleanliness, staff & service No. Me rechazaron. La entrada a ustedes. Son una farsa. e ##### Blanca Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Kelly 17 Feb 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities the bathroom had cockroach and the didn't care, the staff was rude and were overcharging us when the bill came. ##### Kelly Stayed 1 night in Feb 2022 ### 8/10 Good #### Hector 31 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities Not AC bc the raining one night , the power going out , and they not have plan B . ##### Hector Stayed 2 nights in Dec 2021 ### 10/10 Excellent #### Verified traveller 22 Feb 2021 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great accept they didn’t have hot water. ##### Verified traveller Stayed 1 night in Feb 2021 ### 4/10 Poor #### Leonardo 11 Dec 2020 Disliked: Cleanliness, property conditions & facilities, room comfort No too clean ##### Leonardo Stayed 1 night in Dec 2020 ### 2/10 Terrible #### Verified traveller 18 Nov 2020 Disliked: Property conditions & facilities, room comfort #### 最悪 朝方まで、外の店の音楽、酔っ払い等うるさい。全く眠れず・・・ 部屋の掃除が毎日と表示されているが、滞在中行われなかった。確認しても「チャックアウトまでしない」と返事 お湯が出ない。 シャワーが壊れており、バスルームが水びだしに。 WIFIの電波はあるが使えない。 ##### Verified traveller Stayed 2 nights in Nov 2020 ### 8/10 Good #### Daniel 13 Oct 2020 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Experiencia en SUITE SUMAPAZ Bueno, la estadia estuvo muy chevere es un hotel que rdta ubicado a solo 2 cuadras del centro, del parque principal rojas pinilla, me gusto mucho sus instalaciones. Aunque hay que mejorar mucho el servicio. El personal es un 50% tosco me sentia regañado cada vez que pedia algo en alimentos y bebidas. En uno de los desayunos tuve una experiencia fea, y en uno de los almuerzos tambien, es de considerar que tengan mejores proveedores. Y que cambien la actitud de servicio. Volveria? Si. Pero enserio debe mejorsr un poco el servicio,by la coordinacion del mismo ya que es bastante desorganizado el servicio al cliente. ##### Daniel Stayed 2 nights in Oct 2020 ### 6/10 Okay #### Joe 13 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### muy normal en general estuvo bien fue mi primera vez en este hotel pero pues la verdad tenia mas expectativas por la imágenes que presentan; y el costos para lo que encontré se me hizo algo elevado ##### Joe Stayed 1 night in Jan 2020 ### 8/10 Good #### Gilberto 17 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bien aunque recomendación en las zonas húmedas colocar eucalipto menta ##### Gilberto Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### Verified traveller 3 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort buen servicio, habitaciones amplias, me gusto mucho ##### Verified traveller Stayed 3 nights in Jun 2018 ### 2/10 Terrible #### ALFONSO 19 May 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### La peor experiencia Mal desde el primer momento que llegue me estaban cobrando 310.000,cuando me habían dicho 250.000 terminaron cobrándome 280.000,el cuarto 305 donde me quede estaba la cisterna rota,pusieron cinta de esterilización y el baño estaba orinado,tuve un accidente ese día en una rodilla y la sabana la unte un poco de sangre pero el recepcionista de ese día va y me dice que le tengo que pagar la sabana, a lo que le respondo que con agua cae, el recepcionista me dice que se la pague o me la descuenta de mi tarjeta de crédito,finalmente me cobro 15.000 por la lavada de la sabana y nunca me entrego recibo, hasta que no le pagara me retuvo las motos que había dejado en el parqueadero de ese hotel.me pareció una falta de respeto y una grosería ese recepcionista,espero no tener que volver a dicho hotel,muy bonito pero mala atención,espero que capaciten el personal que tienen o al menos sepan la gente que contratan ya que los recepcionistas son la primera imagen de un hotel ##### ALFONSO Stayed 1 night in May 2018 ### 4/10 Poor #### Andrés Felipe 16 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mala atención, buenas instalaciones El problema del hotel es el personal; me pasaron dos cosas: 1) el señor de la recepción quiso cobrarme $38.000 pesos de más, porque supuestamente en la reserva no se incluía el IVA, pero el correo que recibí decía expresamente cuál era el valor que se me cobraría en el establecimiento, el cual correspondía al publicado en la página. Al final su excusa fue que como iba a pagar en efectivo no me cobraría el IVA. Muy mal. 2) Cuando llamé a preguntar si había agua caliente, me dijeron que no, porque eso no se usa en un clima como el de Melgar. Y por favor, cualquier persona que haya viajado al menos una vez a un clima como ese sabe de inmediato que es una excusa de mal gusto. Además, si esa fuera una razón válida, ¿por qué el hotel ofrece sauna y turco? Si la política es no usar agua caliente, lo entiendo, pero no que expongan excusas mediocres. Del personal fueron muy atentos: el botones, el barman y las personas del restaurante. De resto, el hotel es muy bueno: las instalaciones son limpias y bonitas, y tiene de todo (jacuzzi, sauna y turco). El desayuno incluido es abundante y rico. ##### Andrés Felipe Stayed 1 night in May 2018 ### 8/10 Good #### Laura 2 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort ##### Laura Stayed 1 night in Jun 2024 ### 6/10 Okay #### Javier 11 Jan 2024 Liked: Cleanliness, room comfort ##### Javier Stayed 2 nights in Dec 2023 ### 8/10 Good #### Gabriela 9 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Gabriela Stayed 2 nights in Jan 2024 ### 8/10 Good #### sebastian ricaro 3 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### sebastian ricaro Stayed 1 night in Aug 2021 ### 2/10 Terrible #### Johan Sebastián 6 Jul 2021 ##### Johan Sebastián Stayed 2 nights in Jul 2021 ### 4/10 Poor #### Juan carlos 2 Oct 2020 Disliked: Cleanliness ##### Juan carlos Stayed 1 night in Sep 2020 ### 2/10 Terrible #### Pedro Pablo 20 Feb 2020 Disliked: Staff & service, property conditions & facilities ##### Pedro Pablo Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller 13 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 2 nights in Jan 2020 ### 6/10 Okay #### Verified traveller 2 Apr 2019 ##### Verified traveller Stayed 9 nights in Mar 2019 ### 10/10 Excellent #### pedro 23 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### pedro Stayed 1 night in Jul 2018 ---