Front of property – evening/night

Reviews of Tolarno Hotel

4 out of 5
Tolarno Hotel
42 Fitzroy Street, St Kilda, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 1002 reviews" "
Rating 8 - Good. 397 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is the reception opening hours.
Stayed 1 night in Apr 2024
Response from Tee on 24 Apr 2024
Thank you for taking the time to provide feedback about your stay. I apologize for the inconvenience caused by the limited reception opening hours. Is there anything else that you think we could improve in terms of our service or facilities? We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Taylor

Good overall, no cleaning of the room though. Would go back
Stayed 3 nights in Apr 2024
Response from Tee on 24 Apr 2024
Thank you for taking the time to share your feedback. I am glad to hear that you had a positive experience during your stay with us. However, I apologize for the inconvenience caused by the fact that your room was not cleaned during your stay. Please note that we do not clean the rooms every day unless requested by the guests, as per instructions provided in the welcome letter. I am happy to know that you are willing to stay with us again and we look forward to welcoming you back soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 'go to' hotel in the St Kilda area.We have stopped here numerous times over the years. We always book a balcony room so we can watch the fun on Fitzroy sreet in the evening. Great place with cheap,easy parking just up the road.
Stayed 1 night in Mar 2024
Response from Tee on 15 Apr 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that we are your 'go to' hotel when you are in the St Kilda area, and that you have stayed with us numerous times over the years. We are glad to hear that you enjoy our balcony rooms and that you can watch the fun on Fitzroy Street in the evening. We are also pleased to hear that you find our parking cheap and easy and that it is just up the road. Thank you for your kind words, and we look forward to welcoming you back for another great experience.

10/10 Excellent

HAYDN

Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly. Unique Hotel. Conveniently located.
Stayed 1 night in Apr 2024
Response from Tee on 15 Apr 2024
Thank you for choosing our hotel for your stay and for sharing your feedback! We are delighted to hear that you found our staff to be always friendly and enjoyed our hotel's unique character. We are also glad our convenient location met your needs during your stay.

8/10 Good

Richard, Hobart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, clean and secure premises, centrally located in the heart of St Kilda. Easily accessible to all forms of transport, restaurants and various retail outlets. Staff very polite and professional
Stayed 3 nights in Mar 2024
Response from Tee on 12 Mar 2024
Thank you for sharing your feedback about the premises. It's great to hear that you had a positive experience and found the location convenient, with easy access to various amenities. I'm glad you found the rooms clean and secure. It's great to hear that the staff were polite and professional. It's always a pleasure to receive positive feedback. Hope to see you again next time you're in St Kilda.

8/10 Good

Sebastian

Stayed 3 nights in Feb 2024
Response from Tee on 25 Mar 2024
Thanks for the positive 4out of 5 rating. Hope to see you back again when you're next in St Kilda

2/10 Terrible

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t like the place at all. We checked out within 4 hours of arrival, as the hotel room and facilities didn’t match the photos on your website or our expectations. The guy at the front desk had limited English but was very helpful.
Stayed 3 nights in Jan 2024
Response from Tee on 14 Mar 2024
I'm sorry you didn't stay at the hotel, and the room and facilities didn't meet your expectations. It's good to know that the guy at the front desk was helpful despite the language barrier. Thank you for sharing your feedback with us.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Tee on 14 Mar 2024
Thank you for rating us 4 out of 5 look forward to having you stay again.

6/10 Okay

Phillip

Travelled with partner
Linen not changed daily and bed not made up. Lack of milk for tea and coffee.
Stayed 7 nights in Jan 2024
Response from Tee on 14 Mar 2024
I'm sorry to hear that the linen was not changed daily. As mentioned in the Welcome letter, we only service rooms upon request. Regarding the lack of milk for tea and coffee, I understand how frustrating it can be when you lack the necessary amenities. Did you bring this to the attention of the hotel staff during your stay? Please, for next time, let us know, and we can provide additional items you require.

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for visiting Melbourne with the tram right outside the front door and St Kilda and the beach at the end of the road. The room was a little tired and some of the electrical points/light switches need some attention. However it was comfortable and good for a small family (we stayed in the suite). The front desk staff were very helpful!
Stayed 2 nights in Jan 2024
Response from Tee on 14 Mar 2024
Thanks for sharing your experience! It sounds like the location of your stay was very convenient for exploring the area. While the room may have been a bit worn, I'm glad to hear that it still provided a comfortable stay for your small family. It's great to hear that the front desk staff were also helpful during your stay.We look forward to having you stay with us again.

8/10 Good

Tempany

Liked: Staff & service
Disliked: Cleanliness
Great location to explore St. Kilda and full of cool art. But the place smells musty and our room was run down with several broken lamps, air conditioner, dusty blinds, dirty bath etc. it just needs a total deep clean. The place and vibe is super cool though and the staff were lovely. Restaurant and bar were both closed.
Stayed 1 night in Jan 2024
Response from Tee on 14 Mar 2024
Thank you for sharing your feedback! It's great to hear that the hotel's location suited your needs and that you enjoyed the art on display. However, I'm sorry you had some cleanliness/ maintenance issues during your stay. It's good to hear that the staff were lovely during your stay. Hopefully, the restaurant and bar will be open during your next visit!

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms in a great location, Rooms were clean and well appointed. Didn't realise there was no lift facilities which was a bit of a challenge traveling with an 8 month old and all of the associated stuff. Comfortable bed and great pillows.
Stayed 2 nights in Dec 2023
Response from Tee on 14 Mar 2024
Thank you for sharing your feedback! I'm glad to hear that you found the rooms to be clean and well-equipped during your stay. It's great to know that the bed and pillows were comfortable, too. I imagine not having a lift would have been challenging, especially while travelling with an 8-month-old. However, I hope that the excellent location made up for it!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artwork makes this place special.
Stayed 2 nights in Dec 2023

10/10 Excellent

GUY

Stayed 7 nights in Dec 2023

8/10 Good

Jeanette

Was a good position in St Kilda and the staff were very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that staff were helpful and friendly. We look forward to welcoming you back when your next in St Kilda.

8/10 Good

Leigh

Liked: Cleanliness, staff & service
cheap and cheerful and clean in a great location.
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
We are delighted to hear that you enjoyed your stay at our hotel, particularly that we are affordablity and cleanesses of rooms. Hope to see you again next time your in St Kilda

8/10 Good

Maria Rubybeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for your rating - please let us know what we can do better next time.

2/10 Terrible

Steve

Stayed 2 nights in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for taking time to post a score with you stay with us. Please let us know more of what we can do better for other guest who choose to stay with us.

10/10 Excellent

Lesley

Stayed 1 night in Nov 2023

8/10 Good

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were wonderfully friendly and accommodating. The rooms were large and eclectic, exactly as advertised. The interior could use some repairs as there were lots of paint chipping, cracking, etc, but the rooms felt clean which is most important. Would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
I couldn't hear the trams outside from my room so that was good. Rooms are as pictured in their advertising. 'T' is a nice bloke. Price is good for what you get 😊
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Look Forward to welcoming you back next time your in St Kilda

6/10 Okay

Ben

Stayed 4 nights in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for taking time to rate our Hotel. Please let us know what we can do better for future guests.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the friendliest staff member check us in, he had excellent customer service. We were really happy with the room, it was huge! Very clean and everything we could need. Great location with all major attractions within walking distance. Will stay here again!
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thanks for taking the time to leave us a review and rating of 5 out 5! We’re happy that you recevied great customer service i'll let staff know that they're doing a great job. We’re so grateful for your support and hope to see you next time your in St Kilda

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thank you so much for taking the time to give us a 5 out 5 score. Look forward to see you again next time you book with us.

6/10 Okay

Nikki

Stayed 2 nights in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for taking the time to post a score. Let us know what we can do to better our service for other guests.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully quirky hotel and a delight to come back to after a day of work. Friendly staff and close to some great dining options. I’ll be back.
Stayed 2 nights in Oct 2023
Response from Tee on 5 Dec 2023
Thanks for the feedback! Your support means so much to us and we’re glad you had a good experience when you stayed. I'll let staff know that they're doing a great job. Look forward to welcoming you back next time you're in St Kilda.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and good pricing for location
Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
It was great seeing haing you stay with us. We take pride in the customer experience we provide and we’re glad you enjoyed your visit. Thanks again for you kind comments.

10/10 Excellent

Ness

Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for 5 out 5 rating, look forward to welcoming you back next time you in St Kilda.

10/10 Excellent

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for taking time to give us a 5 out 5 rating. Hope to welcome you back to our Hotel.

6/10 Okay

Jihyun

Stayed 2 nights in Sep 2023
Response from Tee on 5 Dec 2023
Thank you for taking the time to rate our Hotel. Please let know if we can improve our service for the next time you stay with us.

8/10 Good

Brendon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel. The building is aging but the rooms were clean and comfortable and the staff friendly and helpful.
Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for taking the time to rate our hotel with 4 out of 5! We're glad to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you taking the time to give us a rating of 5 out 5 hope you see you again next time you stay,

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a joy to find a quiet, boutique accommodation gem in the heart of St Kilda with every room its own art gallery and wonderful staff.
Stayed 3 nights in Aug 2023

6/10 Okay

Andrewkc

Stayed 3 nights in Sep 2023

8/10 Good

Graeme

Travelled with partner
Liked: Amenities
Good location
Stayed 2 nights in Sep 2023

10/10 Excellent

Jill

Stayed 3 nights in Sep 2023

8/10 Good

Gina

Stayed 2 nights in Sep 2023

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very considerate
Stayed 3 nights in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great St Kilda vibe. The rooms are of a good size. The manager was amazing. I would stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central St Kilda and the eateries
Stayed 3 nights in Sep 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
Check in was easy with no issues. There are no lifts so you'll need to carry any bags up. My room was at the front of the building with a balcony overlooking Fitzroy St which was noisier than expected on Fri/Sat nights. Several different trams are a short walk away to travel into Melb CBD or further afield. Parking is offsite about a 10 min walk away, my car was fine for 5 days. Woolies Metro is a 10 min walk away for anything you need.The room itself was spacious and had tea/coffee making facilities and a bar fridge. Ensuite was small but serviceable.
Stayed 4 nights in Aug 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
.

6/10 Okay

Milan Sara

Business traveller
Liked: Cleanliness
Close to tram services
Stayed 2 nights in Aug 2023

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, very clean and staff was accommodating.

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from staff, particularly reception. Friendly, fast and knowledgeable
Stayed 1 night in Aug 2023

6/10 Okay

Amihay

Liked: Cleanliness
1 night in St Kilda
Very simple place in St Kilda. I just spent a night there to be close to a show I booked, but the hotel room was very basic and simple. Also no elevators for taking the luggage up. The receptionist was OK and helped with what i asked, but nevertheless, very simple place compare to what a person can get in Melbourme.
Stayed 1 night in Jul 2023

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security 8/10, the facilities 8/10 old squeeky but clean and maintained building, modern & interesting decor at entrance & reception with compact but functional & modern rooms, Staff/Service excellent 10/10, Parking 8/10 is around 100 meters from hotel, if raining take umbrella, but relatively inexpensive.
Stayed 1 night in Jul 2023