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Reviews of City Lifestyle Accommodation - Hostel

2 out of 5
City Lifestyle Accommodation - Hostel
270 King St, Melbourne, VIC

Reviews

5.8
Rating 10 - Excellent. 20 out of 69 reviews" "
Rating 8 - Good. 7 out of 69 reviews" "
Rating 6 - Okay. 7 out of 69 reviews" "
Rating 4 - Poor. 11 out of 69 reviews" "
Rating 2 - Terrible. 24 out of 69 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Hew

Stayed 2 nights in Jan 2024

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
Very poor quality broken doors and handles nightmare to check in dirty dishes in kitchen Will not be back I suggest going elsewhere worst place iv ever stayed Had to call them countless times to get my deposit back and took over 2 weeks to get it
Stayed 1 night in Dec 2023
Response from City Lifestyle on 31 Jan 2024
We have 1 call policy for deposit refund request, please do not lie just because you wish to leave early and can not get your refund, regards

2/10 Terrible

Mladen

Disliked: Cleanliness, staff & service, property conditions & facilities
Wayy overpriced and underwhelming. This 2 bit chit hole is an apparent with locks on bedroom doors. It was not clean or safe. Save your money go elsewhere. A few more dollars will see you comfortable in your own kitchen, bathroom, living area. Total rip off!
Stayed 1 night in Dec 2023
Response from City Lifestyle on 31 Jan 2024
We can not refund you just because you changed your travel plan, we offered to change your staying date. For just 1 night, why make such a big deal?

2/10 Terrible

Joshua

Stayed 1 night in Nov 2023

4/10 Poor

Alec

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what expected, The advert didn't really clearly state the condition of the room and didn't really state it was a random room in an apartment, only stayed 1 of 2 nights, I left to go somewhere else.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

richard

Stayed 1 night in Aug 2023

6/10 Okay

Tara

Disliked: Staff & service
Check-In Nightmare
The check in process was very difficult. There is no front desk. You can’t access the building without a code or badge so we had to call hotels.com and the property phone number. We were told to enter a certain code and then the lady yelled at us demanding to know how we got that code. Then she yelled at her son the whole time we were checking in. I finally interrupted and asked if we should just go somewhere else since they were so upset we were there!
Stayed 1 night in Aug 2023
Response from City Lifestyle on 14 Sept 2023
We are sorry to hear your experience. We have clear instructions on how to access our office at unit 104. Most guests had no issues at all, and loved our discrete setup for their privacy. The boy was on training on the day, we believe you are too sensitive and self centered to associate this to yourself and made such a fuse about it. Good luck to your daily life!

2/10 Terrible

Kishore

Stayed 1 night in Aug 2023

6/10 Okay

Jacki

Stayed 1 night in Jul 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I like the regular cleaning of shared areas
Stayed 16 nights in Jun 2023

10/10 Excellent

Efthalia, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Very grate services thank you
Stayed 1 night in May 2023

6/10 Okay

Joshua

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Cheap option for a single night in the city. Staff was terrible and spent the whole time on the phone while checking in. As facilities are shared they can get dirty quickly, when I checked in bathroom was clean but after another guest used it there was water and mess everywhere. Not the hotels fault but something for guests to be aware of
Stayed 1 night in May 2023

6/10 Okay

Christopher

Stayed 2 nights in Apr 2023

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the worst hotel experience ive had to date. AVOID
Stayed 1 night in Apr 2023

2/10 Terrible

Jaroslaw

Stayed 1 night in Mar 2023

8/10 Good

Balasubramanian

Stayed 5 nights in Feb 2023

10/10 Excellent

Mikoto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and friendly staff and convenient
Stayed 5 nights in Feb 2023
Response from City Lifestyle Accommodation Team on 9 Mar 2023
Thank you for your positive feedback, hope see you again soon, kind regards

8/10 Good

Fernando

Liked: Cleanliness
I like the unfriendly roommates. I don’t like no reception it’s remote check in
Stayed 3 nights in Jan 2023
Response from City Lifestyle Team on 24 Jan 2023
Thank you for your feedback. Hope we have opportunity to meet you in person to discuss your concerns, kind regards

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hostel in Melbourne CBD. I stayed in an en-suite room and it was everything I needed. The location is super convenient. I took the airport bus into the city and it drops off just a few blocks away. The owner was on holiday but was still able to return my deposit without any issue. I would stay here again.
Stayed 2 nights in Jan 2023
Response from City Lifestyle Team on 24 Jan 2023
Thank you for your positive feedback, hope see you again soon, kind regards

4/10 Poor

Yukihiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too good
It was very noisy. Bed was too soft. I think there are long term tenants and they were on the phone all night and went out and came in all the time. Very suspicious business. If they were quite and cheap then could be ok but I don't think I will stay here again. Conditions of the room was terrible and unsecured. I did not feel safe I hope I can get deposit back.
Stayed 1 night in Dec 2022
Response from City Lifestyle Accommodation on 7 Jan 2023
We are sorry to hear your experience. Saturday night can be exciting and we had a guest too excited on Saturday night. We have had this guest removed on the spot and ensured he’s not come back again, kind regards

2/10 Terrible

lee

Stayed 1 night in Dec 2022
Response from City Lifestyle Team on 24 Jan 2023
Thank you for your feedback, hope meet you in person to discuss your concerns, kind regards

10/10 Excellent

Diem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the convenient
Response from City Lifestyle Accommodation on 4 Dec 2022
Thank you for your positive feedback, hope see you again soon, kind regards

6/10 Okay

Mechteld

Stayed 1 night in Oct 2022
Response from City Lifestyle Accommodation on 16 Nov 2022
Thank you for your feedback, we would like to meet you in person to address your concerns, kind regards

2/10 Terrible

Luke

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding smelled bad, Walls were filthy Junkies in other rooms One room sounded like a brothel day and night guests loud sex. Management didn't refund key deposit or extra nights stay once i left. 4 demands for my money to be returned and nothing. Dont believe its a legitimate or legal dwelling Do not stay there
Stayed 3 nights in Sep 2022
Response from City Lifestyle Accommodation on 25 Oct 2022
Dear Luke,We are sorry to hear your bad experience.We have had partial renovations during your stay however, we can not give you full refund after your stayed full period. Your deposit was refunded on 12 September 2022. Credit card refund may take up to 5 business days. Screaming to our staff doesn’t help. Now our renovation is completed, we hope have the chance to meet you in person to discuss your concerns. Kind regards,City Lifestyle Accommodation

8/10 Good

Bernard

Liked: Staff & service, property conditions & facilities
It is a hostel, conveniently situated and competitively priced. Staff courteous and attentive. Good for a stopover to do shopping or heading to the airport. Would recommend it.
Stayed 1 night in Aug 2022
Response from City Lifestyle Accommodation on 6 Sept 2022
Thank you for your feedback, hope see you again soon, kind regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and toilet are smelly, I find it unsafe to stay there because the division in every room is not that reliable. I can even hear the two couples having s*x in the other room and the whole place seems to vibrate!
Stayed 4 nights in Jul 2022
Response from City Lifestyle on 11 Aug 2022
Thank you for your feedback. Our construction was approved and licensed. We do have couple book our rooms for s*x, it's not our business to control them. Maybe you can bring your own next time. Kind regards

4/10 Poor

Codie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasnt not advetised for what it was. It was a share house situation not its on self contained unit. Shared toilet kitchen and dinning. No heatimg in room only in lounge. Bathroom had mold growimg in it.
Stayed 2 nights in Jul 2022

10/10 Excellent

Rebecca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside CBD, free tram go around city. Easy for me to get to the airport early next morning on skybus at southern cross station. A good find at this price level. Staff are friendly and keen to help.
Stayed 1 night in Jun 2022
Response from City Lifestyle Accommodation Team on 26 Jun 2022
Thank you for your positive comments and constructive opinion. While you have positively commented our location, we are trying to do our best to better our facilities and provide better service to our guests. Hope we can welcome you again soon, kindest regards, City Lifestyle Accommodation Team

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was disgus
Stayed 1 night in Jun 2022
Response from City Lifestyele Accommodation Team on 26 Jun 2022
Dear Nicholas, Thank you for your feedback and sorry for your experience. We are trying our best to better our facilities and services. Hope we can meet in person and address your specific concern, kind regards, City Lifestyele Accommodation Team

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022
Response from City Lifestyele Accommodation Team on 28 Sept 2022
Dear Ethan, Thank you for your feedback and sorry for your experience. We are trying our best to better our facilities and services. Hope we can meet in person and address your specific concern, kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful clean and very comfortable. Would definitely recommend to anyone
Stayed 1 night in Apr 2021
Response from City Lifestyle on 14 Apr 2021
Thank you for staying with us, hope see you again soon!

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but inconsistent if you plane to stay more than once. Deposit not returned my second stay.
Stayed 1 night in Mar 2020
Response from Mike on 16 Apr 2022
Your credit card info was not accurately provided, we have to call you to verify and process your refund. Kind regards

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
mould everywhere, pool closed for maintenance, no offer of refund, smelly room, smelly musky bathroom, non smoking rooms are not non smoking
Stayed 2 nights in Dec 2019
Response from City Life on 26 Jan 2020
Dear Sir, Thank you for reviewing your recent stay with us and for your constructive feedback – we appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future while our renovation has been completed. Kind regards, The team at City Lifestyle Accommodation

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Air conditioning, New bedroom, change doors locked.....
Stayed 1 night in Dec 2019
Response from Mike on 16 Apr 2022
Dear Sir, Thank you for reviewing your recent stay with us and for your constructive feedback – we appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future, Kind regards, The team at City Lifestyle Accommodation

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from City Lifestyle Accommodation on 28 Sept 2022
Thank you for your positive comments and constructive opinion. While you have positively commented our location, we are trying to do our best to better our facilities and provide better service to our guests. Hope we can welcome you again soon, kindest regards, City Lifestyle Accommodation Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, central location, good value stay!
Nice staff, central location, good value stay! Thanks for everything!
Stayed 1 night in Dec 2019
Response from City Lifestyle on 26 Dec 2019
Thank you for staying with us, hope see you again soon, kind regards

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel appears unclean, unsafe and poorly managed. There seems to be no front desk and no signage, just partitioned rooms inside individual apartments. I find it hard to beleive this place is legal. I was unable to check in between 3pm and 6pm and so called ahead to arrange a later check in. I was told I would be sent instructions around 6pm. A text message told me that I would have to wait until someone else came through the security doors to be able to sneak in and was given instructions to find keys and a security fob in a lockbox, inside an open letterbox. The room was one of six very small spaces inside a small apartment. Each space is seperated by thin walls that allow you to hear even quiet conversations in other rooms and a flimsy internal door with the simplest of locks. The shared bathroom was dirty and shabby. The bedroom was very small. I did not have a tape measure but I would be surprised if the room met the minimum of 7.4 square meters - the required size of a single person hotel room in Australian legislation. I was not comfortable leaving my belongings in this dodgy place behind a flimsy door for any lenght of time, let alone stay here. It was after 6pm on a Friday night and I had an appointment to get to so I found somewhere else to stay as quickly as possible. I made a request through Lastminute for a refund and was told that the owner denied this. I will be forwarding my complaints to Consumer Affairs Victoria.
Stayed 1 night in Dec 2019
Response from City Life on 16 Dec 2019
Dear Sir, you booked a small budget room at a discounted price on Friday night. We offered you one bedroom apartment, but you didn't wish to pay the price to upgrade. You said you didn't stay at our room, your bed and room was messy. You asked for a refund after stayed the night can not be acceptable. Our rooms and apartments are fully licensed and registered, we can only offer you an upgrade if you agree, regards

10/10 Excellent

Dandan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from City Lifestyle on 18 Dec 2019
Thank you for staying with us, hope can see you back again, kind regards

10/10 Excellent

Wendy, Shanghai, China

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was central CBD easy to southern cross station. The staff was very friendly let us checked in early. The bed was soft and comfortable with 4 pillows and two towels. Place very clean and with a kitchen and washer. Prices are awesome, if stay the same, will book again!
Stayed 1 night in Dec 2019
Response from City Life on 16 Dec 2019
Thank you for staying with us, kind regards

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
While the room presented really well, towards the end of the night our room was infested from the vents with strong cigarette smoke, so bad it stung my eyes and caused an asthma attack in my husband. We called the manager who told us that the apartment was non smoking, so we should just "knock on doors and ask the person to stop". At 9.45pm the smoke was immediately replaced by pot smoke. Overall, not a fun night.
Stayed 1 night in Dec 2019
Response from City Life on 18 Dec 2019
Sorry to hear your bad experience. We suggested to upgrade a room for you and your husband, you didn't want to move as it was late. We have sent notice to the smoker and he checked out next day. Hope your next trip was pleasant, kind regards

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed was clean and comfortable, but the bathroom was disgusting with parts of the wall peeling and just general dirt. We did a late check in and we're told to get in to the building we had to just wait for someone to either go in or out so we could enter the door with them. We got lucky in that someone was in the lobby at the same time and we waved at them and they opened the door, but I can imagine if you're getting there late at night you might have some trouble just entering the building as it requires someone else to be here which may not always be the case. Going about getting our deposit back was also hard as I had to call them 3 times to request it as they hadn't told us how we'd get our deposit back, and when you leave the building there's nobody there.
Stayed 1 night in Dec 2019
Response from City Lifestyle on 18 Dec 2019
Sorry to hear your bad experience. The bathroom was under renovation and now all completed. Our building is a busy building with people in and out all the time. We can place the lock outside of the building if requested. Our refund of deposit is instant, providing your credit card information is completed. Please provide us your full card information so we can process your refund instantly. Hope the rest of your trip is pleasant, kind regards

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from City Lifestyle Accommodation on 28 Sept 2022
Thank you for your feedback and sorry for your experience. We are trying our best to better our facilities and services. Hope we can meet in person and address your specific concern, kind regards, City Lifestyele Accommodation Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019
Response from City Lifestyle Accommodation on 28 Sept 2022
Thank you for your feedback and sorry for your experience. We are trying our best to better our facilities and services. Hope we can meet in person and address your specific concern, kind regards, City Lifestyele Accommodation Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from City Lifestyle Accommodation on 28 Sept 2022
Thank you for your feedback and sorry for your experience. We are trying our best to better our facilities and services. Hope we can meet in person and address your specific concern, kind regards, City Lifestyele Accommodation Team

2/10 Terrible

alan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No ventilation, small room no supervision next door were partying all night and broken bed
Stayed 1 night in Nov 2019
Response from City Lifestyle on 6 Dec 2019
There was a big event at Marvel stadium this Saturday. We can not offer you discount because we are fully booked. We offered you upgrade you rejected as it's more expensive. We do our best to satisfy our guest and sorry to hear your experience, hope you enjoy the rest of your travel. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It's clean and centrally located. Services are OK, there is no TV and alot of warnings to keep quite
Stayed 3 nights in Nov 2019
Response from City Life on 16 Dec 2019
Thank you for your feedback. Our apartments provides TV set and welcome to book, kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to two train stations. Staff were very friendly and helpful. Room and bathroom are clean and bin cleaned in the morning. Price is reasonable, will recommend!
Stayed 1 night in Nov 2019
Response from City Life on 16 Dec 2019
Thank you for staying with us, kind regards

2/10 Terrible

CHEW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no comment， too bad
Stayed 3 nights in Nov 2019
Response from City Lifestyle Accommodation on 28 Sept 2022
Thank you for your feedback and sorry for your experience. We are trying our best to better our facilities and services. Hope we can meet in person and address your specific concern, kind regards, City Lifestyele Accommodation Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good for all I needed. Staff helped me early check in. Place was very clean, bed comfortable, I enjoyed good night sleep. Good value for money, will book again!
Stayed 1 night in Oct 2019
Response from City Lifestyle on 2 Nov 2019
Thank you for your kind review, welcome you back and hope see you again, kind regards