4/10 Poor
Karl N.
5 May 2024
Liked: Cleanliness
Locked out
I have enjoyed many wonderful visits through VRBO. While this house is wonderful and the views are beautiful, we had significant difficulties finalizing arrangements, even while enroute. We received multiple requirements for information and payments after we had already left on out trip. The worst result was that our family of 10 was left standing outside this house with a storm approaching after receiving a message from the owner saying that we would not be let in if we didn’t send photos of our passports. No one met us at the house or explained how to use the facilities including the wifi. I have worked with many owners in the past. In this case, I felt like I was working with a corporation where each of my messages was answered by a different person.
Karl N.
Stayed 1 night in Apr 2024