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"We stayed here as a stopover during a road trip. I called ahead to let the hotel know we would arrive very late because our luggage was delayed at the airport. Although this was noted, when we arrived at 4 AM we were told our room had been cancelled. After I explained the situation, the receptionist eventually gave us the room, but the interaction felt more like asking for a favor than checking into a confirmed booking. After delayed luggage, a 3.5-hour night drive, and no sleep, this was not a great welcome. Parking was limited, so I had to park quite far away. Getting to the room was also inconvenient, requiring an elevator down, a long walk, and then another elevator up. On the positive side, the room was clean, comfortable, and had a nice port view. The breakfast area was pleasant, and the breakfast was very good. We might stay again for a one-night road trip stop, but the arrival experience and room access could definitely be improved."