Title: Hermes Palace Hotel Medan Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hermes Palace Hotel Medan Hotel in Medan with free valet parking and fitness centre ![Breakfast, lunch, dinner served; Indonesian cuisine ](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/58a08332.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/15ecc46b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/0ed35686.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/ccba4f15.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/d34afd8d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Take advantage of an airport shuttle, a terrace and a coffee shop/cafe at Hermes Palace Hotel Medan. The on-site Indonesian cuisine bistro, Sirocco, offers breakfast, lunch, dinner and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services. 6.6 ## Popular amenities - Bar - Gym - Room service - 24/7 front desk - Housekeeping - Laundry £25 includes taxes & fees 1 Dec - 2 Dec ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=6189376&PinnedHotelID=6189376&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/4e5c64e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/b0d4473d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/026ac57a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![Superior Room | View from room](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/28b5beff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Connecting rooms available Fridge LCD TV Ceiling fan Premium bedding Private bathroom Hairdryer - 237 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Deluxe Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/6f3d95b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Connecting rooms available Fridge LCD TV Ceiling fan Premium bedding Private bathroom Hairdryer - 258 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Junior Suite | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/bad4e10e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Air conditioning Connecting rooms available Fridge LCD TV Ceiling fan Premium bedding Private bathroom Hairdryer - 409 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/810593f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning Connecting rooms available Fridge LCD TV Ceiling fan Premium bedding Private bathroom Hairdryer - 237 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/cef1571d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - Sleeps 2 ![Suite | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/c81eedf6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Air conditioning Connecting rooms available Fridge LCD TV Ceiling fan Premium bedding Separate bedroom Private bathroom - 1 bedroom - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/7000000/6190000/6189400/6189376/5c3e6712.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMedan-Hotels-Hermes-Palace-Hotel-Medan.h6189376.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMedan-Hotels-Hermes-Palace-Hotel-Medan.h6189376.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.58199%2C98.68119&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=IDFkSdNl0lFrwF5rtu5Dpn0CaQk=) Jl. Pemuda No. 22, Medan, North Sumatra, 20151 #### What's nearby - Tjong A Fie's Mansion - 5 min walk - 0.3 miles - Maimun Palace - 10 min walk - 0.6 miles - Medan Mall - 12 min walk - 0.7 miles - Sun Plaza - 14 min walk - 0.8 miles - Grand City Hall - 14 min walk - 0.8 miles #### Getting around - Medan Station - 16 min walk - Medan (KNO-Kuala Namu Intl.) - 46 min drive #### Restaurants - ‪RM. Tabona - ‬1 min walk - ‪Restoran Miramar - ‬2 min walk - ‪Nasi Goreng Pemuda - ‬2 min walk - ‪Kumango Rice & Noodles Restaurant - ‬1 min walk - ‪Li Kung Chinese Restaurant - ‬1 min walk ## About this property ### Hermes Palace Hotel Medan Hotel near the airport At Hermes Palace Hotel Medan, you can look forward to an airport shuttle, a terrace and a coffee shop/cafe. The on-site Indonesian cuisine bistro, Sirocco, offers breakfast, lunch, dinner and happy hour. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking, valet parking and extended parking - Free train station pick-up, luggage storage and a 24-hour front desk - Tour/ticket information, meeting rooms and a front desk safe Room features All 106 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and air conditioning. Extra conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - LCD TVs with premium channels - Fridges, coffee/tea makers and ceiling fans ## Similar properties ![Front of property – evening/night](https://images.trvl-media.com/lodging/13000000/12500000/12499600/12499571/ddfdccc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Batik Hotel Medan - Spa - Free WiFi - Restaurant - Air conditioning 7.4 Good 29 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=12499571&PinnedHotelID=12499571&HadPinnedHotel=true®ionId=-1&adults=2) ![Café](https://images.trvl-media.com/lodging/7000000/6850000/6844800/6844767/3830b5cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Karibia Boutique Hotel Medan - Spa - Parking included - Free WiFi - Restaurant 7.6 Good 76 reviews £29 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=6844767&PinnedHotelID=6844767&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/102000000/101210000/101204900/101204895/26e12f51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alhesa Apartment Medan - Pool - Kitchen - Free WiFi - Air conditioning 10 Exceptional 14 reviews £19 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=101204895&PinnedHotelID=101204895&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/121000000/120510000/120509200/120509104/f13db280.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Central Medan Medan - Pool - Breakfast included - Spa - Kids pool 6.0 1 review £26 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=120509104&PinnedHotelID=120509104&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/31000000/30400000/30398300/30398255/f508884c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kanasha Islami Medan - Parking included - Free WiFi - Restaurant - Air conditioning 7.4 Good 3 reviews £11 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=30398255&PinnedHotelID=30398255&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/45000000/44930000/44926300/44926209/4890d42a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### deSatu Hotel Medan - Free WiFi - Air conditioning - Parking available - Laundry 7.8 Good 10 reviews £20 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=44926209&PinnedHotelID=44926209&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/22000000/21960000/21957300/21957289/74352c46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Styles Medan Pattimura Medan - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 69 reviews £24 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=21957289&PinnedHotelID=21957289&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Indonesian cuisine ](https://images.trvl-media.com/lodging/2000000/1690000/1680500/1680455/b42424b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mercure Medan Angkasa Medan - Pool - Hot tub - Spa - Kids pool 8.0 Very good 158 reviews £39 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1680455&PinnedHotelID=1680455&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/97000000/96080000/96080000/96079917/77ae9ca5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TravelBiz Hotel Medan - Breakfast included - Spa - Parking included - Free WiFi 7.4 Good 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=96079917&PinnedHotelID=96079917&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/90000000/89730000/89720500/89720401/b5719e8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Central Premier Kesawan - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 11 reviews £55 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=89720401&PinnedHotelID=89720401&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour airport pick-up shuttle on request for a surcharge - Free train station pick-up shuttle - Free extended parking on site - Free valet parking on site ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Hermes Coffee - Sirocco ### Things to do - Gym - TV in common areas ### Family friendly - In-room refrigerator - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - 2,982 square feet of conference space - 24-hour business centre - Computer station - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Built in 2010 - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Laptop-compatible safe - Phone - Safe ## Policies ### Check-in Check-in start time: 1:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 250000 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: IDR 300000 per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: IDR 150000 per person - Rollaway bed fee: IDR 250000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hermes Palace Hermes Palace Hotel Hermes Palace Hotel Medan Hermes Palace Medan Hotel Hermes Palace Palace Hermes Hermes Palace Hotel Medan Managed Bencoolen Hermes Palace Hotel Managed Bencoolen Hermes Palace Medan Managed Bencoolen Hermes Palace Managed Bencoolen Hermes Palace Medan Medan Hermes Palace Hotel Medan Hotel Hermes Palace Hotel Medan Medan Hermes Palace Hotel Medan Hotel Medan ## Frequently asked questions ### Is Hermes Palace Hotel Medan pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hermes Palace Hotel Medan? > As of 29 Nov 2025, prices found for a 1-night stay for 2 adults at Hermes Palace Hotel Medan on 1 Dec 2025 start from £25.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Medan-Hotels-Hermes-Palace-Hotel-Medan.h6189376.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hermes Palace Hotel Medan? > Self-parking and valet parking are free at this property. ### What time is check-in at Hermes Palace Hotel Medan? > Check-in start time: 1:00 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hermes Palace Hotel Medan? > Checkout is at noon. ### Does Hermes Palace Hotel Medan provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 150000 per person applies. ### Where is Hermes Palace Hotel Medan located? > Situated near the airport, this hotel is within a 15-minute walk of Tjong A Fie's Mansion, Vihara Borobudur and Maimun Palace. Medan Mall and Sri Mariamman Temple are also within 1 mile (2 km). Medan Station is 16 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hermes Palace Hotel Medan Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 2 8 - Good 16 6 - Okay 10 4 - Poor 6 2 - Terrible 3 ### 6.8/10 Cleanliness ### 6.8/10 Staff & service ### 7.0/10 Amenities ### 6.4/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 8/10 Good #### Vannan 2 Oct 2024 Liked: Staff & service, amenities, property conditions & facilities There were mosquitos at the lobby area. Other than that it was fantastic, the Conceige were fantastic ##### Vannan Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Ahmed 26 Apr 2025 Disliked: Property conditions & facilities The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment… ##### Ahmed Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Ahmed 26 Apr 2025 Disliked: Property conditions & facilities The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment… ##### Ahmed Stayed 4 nights in Apr 2025 ### 4/10 Poor #### Verified traveller 22 Apr 2021 Disliked: Cleanliness, staff & service, property conditions & facilities The front desk lady was terrible!! Never again 😡 ##### Verified traveller Stayed 7 nights in Apr 2021 ### 4/10 Poor #### Verified traveller 6 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities Not clean enoght and services check in very very slow ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller 22 Apr 2019 Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢 ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Hasrizal 27 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Kamarnya bersih rapih Bagus dan nyaman ##### Hasrizal ### 6/10 Okay #### Verified traveller 3 Dec 2017 Liked: Cleanliness 体验比较一般 ##### Verified traveller Stayed 3 nights in Nov 2017 ### 2/10 Terrible #### Ikhsan Dwi 29 Jun 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort poor service and bad service. hotel crazy. lol ##### Ikhsan Dwi Stayed 1 night in Jun 2017 ### 4/10 Poor #### diana 21 Mar 2017 Liked: Room comfort Disliked: Staff & service, property conditions & facilities #### Close to everywhere but very bad services First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying. ##### diana ### 8/10 Good #### Verified traveller 5 Jan 2017 Liked: Staff & service #### Bra läge +Mitt i staden och nära till köpcentrum -Ingen pool för att svalka sig -högt pris ##### Verified traveller ### 6/10 Okay #### Eunice, Singapore 25 Dec 2016 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Excellent service Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain. ##### Eunice ### 8/10 Good #### Stacey 21 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel on Jalan Permuda Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though! ![](https://a.travel-assets.com/ugc/hotel-reviews/s266-p2fe27230-c741-11e6-8aa2-fafef8699105-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s991-p796bfa20-c741-11e6-b340-cea531f716f3-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1254-p5d275800-c741-11e6-8aa2-fafef8699105-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stacey ### 8/10 Good #### Fahri, KL 29 Aug 2016 Liked: Property conditions & facilities, room comfort #### Good Location Would stay their again ![](https://a.travel-assets.com/ugc/hotel-reviews/s300-p2d1f88f0-6dad-11e6-a64d-9a6e387e1139-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1813-p2bf25390-6dad-11e6-a64d-9a6e387e1139-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fahri ### 6/10 Okay #### Verified traveller 3 Aug 2016 Nyaman ##### Verified traveller ### 8/10 Good #### GOVENDA RAJU, MALAYSIA 11 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### BERSIH DAN SELESA staff yang baik dengan senyuman manis dan keselesaan hotel yg teratur. ##### GOVENDA RAJU ### 6/10 Okay #### Hilal, Padang bulan halongonan 16 Oct 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good It's was great to stay here make me really really satisfaction... ##### Hilal ### 8/10 Good #### Santi, surabaya 14 Aug 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### staff ramah dan cooperatif staff reception ramah, tidak ada kendala saat check in, smuanya berjalan lancar. kamar bersih. ##### Santi ### 8/10 Good #### lenny, malaysia 2 Mar 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### friendly the securities and receptionise in the hotel are friendly ##### lenny ### 8/10 Good #### Erni, Basel 16 Feb 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### wenn reduzierter Preis dan ok. mit dem reduzierten Preis 50% ist alles ok. ##### Erni ### 2/10 Terrible #### alan, Jakarta 5 Jan 2015 Disliked: Staff & service, property conditions & facilities, room comfort #### NOT recommend anyone to stay at Hermes Hotel Medan Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable. ##### alan ### 8/10 Good #### Fanny, Malaysia 8 Dec 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel and close to the city centre I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan ##### Fanny ### 8/10 Good #### Loes, Den Bosch 8 Nov 2014 Liked: Staff & service Disliked: Room comfort #### Prima hotel op centrale locatie Positief: - Locatie, personeel en uitzicht vanaf dakterras Negatief: - Geen zwembad, geen ramen in de kamer dus continu donker. ##### Loes ### 8/10 Good #### Juen, Singapore 7 Oct 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lots of food around hotel Many local food around the hotel. Near to the famous tabona (curry noodle), the breakfast from hotel isn't too bad either. Room is quite small with no window though, but quite clean and decent for my 2 nights stay. ##### Juen ### 6/10 Okay #### Verified traveller 24 Sept 2014 #### Sauberes Stadthotel Ideal für kurzen Stop-Over in der Stadt, in Bahnhofsnähe ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. Bali](https://www.expedia.co.uk/Ubud-Hotels-Alila-Ubud-Bali.h69254.Hotel-Information) > > [NIHI Sumba - member Leading Hotels of the World](https://www.expedia.co.uk/Wanokaka-Hotels-Nihi-Sumba-Island.h17680731.Hotel-Information) > > [Pearl of Trawangan](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Pearl-Of-Trawangan.h10989236.Hotel-Information) > > [The Sankara Suites & Villas](https://www.expedia.co.uk/Ubud-Hotels-The-Sankara-Suites-Villas-By-Pramana.h24937125.Hotel-Information) > > [Kawi Resort A Spiritual Sanctuary to Escape](https://www.expedia.co.uk/Tampaksiring-Hotels-Kawi-Resort-By-Pramana.h14993471.Hotel-Information) > > [The Leaf Jimbaran](https://www.expedia.co.uk/Jimbaran-Hotels-The-Leaf-Jimbaran-Bali-Luxurious-Villa-Retreat.h12074558.Hotel-Information) > > [The Royal Purnama Luxury Villas - Adults Only](https://www.expedia.co.uk/Sukawati-Hotels-The-Royal-Purnama.h9805324.Hotel-Information) > > [Royal Pita Maha](https://www.expedia.co.uk/Ubud-Hotels-Royal-Pita-Maha.h1191392.Hotel-Information) > > [Ayung Resort Ubud](https://www.expedia.co.uk/Ubud-Hotels-Ayung-Resort-Ubud.h5984756.Hotel-Information) > > [Anantara Uluwatu Bali Resort](https://www.expedia.co.uk/Pecatu-Hotels-Anantara-Uluwatu-Bali-Resort.h4408051.Hotel-Information) > > [PinkCoco Uluwatu - Constant Surprises & for Cool Adults Only](https://www.expedia.co.uk/Pecatu-Hotels-PinkCoco-Bali.h4790082.Hotel-Information) > > [Mason Elephant Lodge](https://www.expedia.co.uk/Taro-Hotels-Mason-Elephant-Lodge.h2454938.Hotel-Information) > > [Cross Bali Breakers](https://www.expedia.co.uk/Jimbaran-Hotels-Cross-Bali-Breakers.h29285044.Hotel-Information) > > [Radisson Blu Bali Uluwatu](https://www.expedia.co.uk/Pecatu-Hotels-Radisson-Blu-Bali-Uluwatu.h20501231.Hotel-Information) > > [Holiday Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Holiday-Resort-Lombok.h570346.Hotel-Information) > > [Bawah Reserve](https://www.expedia.co.uk/Bawah-Island-Hotels-Bawah-Reserve-All-Inclusive.h35596144.Hotel-Information) > > [FuramaXclusive Resort & Villas, Ubud](https://www.expedia.co.uk/Mambal-Hotels-FuramaXclusive-Resort-Villas.h1773032.Hotel-Information) > > [Wapa di Ume Ubud](https://www.expedia.co.uk/Ubud-Hotels-Wapa-Di-Ume-Ubud.h1115431.Hotel-Information) > > [Renaissance Bali Uluwatu Resort & Spa](https://www.expedia.co.uk/Ungasan-Hotels-Renaissance-Bali-Uluwatu-Resort-Spa.h23295378.Hotel-Information) > > [Coco Cabana](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Coco-Cabana.h24415782.Hotel-Information)