Four Points by Sheraton Medan
4.0 star property

Upscale hotel with full-service spa and 24-hour fitness centre

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Four Points by Sheraton Medan

Photo gallery for Four Points by Sheraton Medan

Outdoor pool
Exterior
Minibar, in-room safe, soundproofing, cots/infant beds
Business Room | Bar (on property) | Lobby lounge
Minibar, in-room safe, soundproofing, cots/infant beds

Overview of Four Points by Sheraton Medan

8.2

Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Gym
  • Free WiFi
  • Air conditioning
The price is £37
Price available on 24/4/2024

Explore the area

Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
  • Popular LocationSun Plaza6 min drive
  • Popular LocationUniversity of North Sumatera6 min drive
  • Popular LocationMedan Mall6 min drive
  • AirportMedan (KNO-Kuala Namu Intl.)59 min drive
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Room options

Suite, 1 Bedroom

cleanliness

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 Bedroom, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • Sleeps 2
  • 1 King Bed

Business Room, 2 Single Beds, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Separate bedroom
Hairdryer
Minibar
Coffee/tea maker
  • City view
  • Sleeps 2
  • 2 Single Beds

Business Room, 1 King Bed, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hairdryer
Bathrobes
Bidet
Minibar
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Single Beds, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hairdryer
Minibar
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hairdryer
Bathrobes
Bidet
Minibar
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Medan

Located in Medan, Four Points by Sheraton Medan is in the city centre and near the airport. Rahmat International Wildlife Museum & Gallery and Percut Waterpark are local attractions and those in the mood for shopping can visit Plaza Medan Fair and Sun Plaza.

What's nearby

  • Grand City Hall - 4 min drive
  • Sun Plaza - 6 min drive
  • University of North Sumatera - 6 min drive
  • Medan Mall - 6 min drive
  • Great Mosque of Medan - 7 min drive

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • Kopikuni - 9 min walk
  • Kerang Rebus Sumber Rejeki - 3 min walk
  • Ayam Penyet Joko Solo - 5 min walk
  • Fountain - 7 min walk
  • Ayam Penyet Bu Mai - 2 min walk

About this property

Four Points by Sheraton Medan

Upscale hotel in a shopping district
A corner/local shop, a free daily manager's reception and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Medan. Treat yourself to aromatherapy, a facial or a massage at Puncak Alam Spa, the on-site spa. The on-site restaurant, The Eatery, features brunch. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Wedding services, smoke-free property and a ballroom
  • Coffee/tea in reception, a TV in reception and barbecues
Room features
All 220 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Showers, free toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay.
Cots (infant beds) are available for IDR 350000.0 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Four Points by Sheraton Medan?

As of 29 Mar 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on 24 Apr 2024 start from £37.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Medan?

Self-parking is free at this property.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Medan?

Checkout is at noon.

Where is Four Points by Sheraton Medan located?

Located in the heart of Medan, this spa hotel is within 2 miles (3 km) of Plaza Medan Fair, Sri Mariamman Temple and Rahmat International Wildlife Museum & Gallery. Sun Plaza and Grand City Hall are also within 3 miles (5 km).

Four Points by Sheraton Medan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 106 reviews" "
Rating 8 - Good. 53 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 6 out of 106 reviews" "
Rating 2 - Terrible. 4 out of 106 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Santo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love you
This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

10/10 Excellent

Tati

Travelled with group
Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

4/10 Poor

Bernard

Business traveller
Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel wz family friendly.
Very good for family stay
Stayed 4 nights in May 2022

10/10 Excellent

Mohd Rahman Bin

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10 Terrible

HENDRY

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019