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Reviews of Shintomi-tei

3 out of 5
Shintomi-tei
38-1 Kakinochi, Matusshima, Matsushimamachi, Matsushima, Miyagi

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 115 reviews" "
Rating 8 - Good. 44 out of 115 reviews" "
Rating 6 - Okay. 29 out of 115 reviews" "
Rating 4 - Poor. 10 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little older, but clean and the staff is extremely polite and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Melinda, SHEPPARTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the traditional experience but the room needs some cosmetic maintenance. Touching up the paint and repairing a little of the wooden skirting. You DO need to pre-book for dinner, but e we found a great little place just a short walk away in the town.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Great area
The hotel was great and in one of the most beautiful areas of Japan. If you like Onsen this place is great. Also breakfast was amazing.
Stayed 2 nights in May 2023

8/10 Good

Pik Kwan, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It located on a hill, about 15-20 mins walk from Matsushimakaigan Station. Along the way, you find shops & restaurants. There’s a ferry pier & a park, temples & a museum. You can also walk from Matsushima Station, however, I prefer Matsushimakaigan as there’re more to see. The hotel offers free shuttle pick up & drop off which is a plus.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Staff & service
love their rooftop. we can freely use it and took great picture from there.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
A bit disappointing
A bit of an old hotel, so the condition wasn't great, but that's to be expected. What was dissapointing was the level of service. Things were constantly forgotten. First day they cleaned the room but didnt replace towels or Yukata. Second day they completely didnt clean the room, but did leave a little 'tea sweet'. Also quite annoying that they insisted to copy the resident card (something that is not needed for residents)
Stayed 3 nights in Aug 2020

4/10 Poor

Guest, Koriyama

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was old, peeling and in bad condition. The food was quite poor and baths were small and outdated.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this accomodation seemed a little dated, it rpovided a fantastic experience of an onsen. WE had a Japanese speaker wth us so that was useful in terms of understading aspects of the stay. THe dinner was a stand-out experience of traditional Japanese style dining. Good location, within walking distance of the waterfront etc.
Stayed 1 night in Dec 2019

10/10 Excellent

minoru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Mstsushima
Great service. Convenient location. Excellent breakfast. Great onsen. Use of shuttle bus made visiting local attractions very easy.
Stayed 1 night in Nov 2019

8/10 Good

Matthew

Stayed 1 night in Oct 2019

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A Japanese experience for sure.
This is a 100% Japanese hotel for Japanese tour groups and events. Essentially no English is spoken. You had better be able to sit comfortably cross-legged or you will be very uncomfortable while packing and unpacking, using your computer, or anything else in your room. Breakfast extensive but mediocre by Japanese standards. Heat, AC, and wifi is centralized so quality varies by room in the old fashioned way. Lots of dings on the walls. Renovation overdue. Some Japanese luxuries such as dinner in separate compartments if you pay for dinner.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
comfortable, but a bit overpriced
--rooms are spacious and comfortable, but the condition is a bit worn down, which was a bit disappointing given the cost of the place --the food was not that good, and again this was a bit disappointing given the cost --the outdoor hot spring was terrific --service is good --I'm not sure this is advertised well online, but I believe that the hot spring is not a natural one -- this is something I learned only when I arrived in Matsushima, but I should also say that I'm not entirely sure what a non-natural hot spring is.
Stayed 1 night in Sep 2018

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Excellent Japanese Restaurant
Looks like Mom & Pop B and B from photos but it is a large hotel on the hill with fantastic views. Very Japanese. Excellent dinner in the restaurant and good Japanese breakfast. Very little English spoken but very helpful staff. Free rides to and from train station. Very quiet and relaxing
Stayed 1 night in May 2018

10/10 Excellent

Takashi

Stayed 1 night in Apr 2024

8/10 Good

Watanabe

Stayed 1 night in Jan 2024

8/10 Good

ゆきえ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
朝食の品数が少なく好みの物がありませんでしたが、お米は美味しかったです。 お部屋は古いですが掃除が行きとどいてました。 特に温泉が良かったです。 スタッフの皆さんも、 常に笑顔で対応して下さいました。 また来たいと思います。
Stayed 1 night in Dec 2023

2/10 Terrible

ひらく

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

みづき

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

eri

Stayed 1 night in Nov 2023

8/10 Good

CHIHARU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious seaview room
Tatami room was very spacious and we could even enjoy seaview. Friendly staff. extensive breakfast buffet. walking distance from pier, etc.
Stayed 2 nights in Oct 2023

6/10 Okay

HIDEKI

Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

???

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
JR松島駅からちょっと登りますが、近くて便利です。徒歩10分程度で五大堂、瑞巌寺と観光名所に到達出来ます。宿の向いの展望スポット、ぶらタモリで紹介されました。登りきついですが、良い眺めです。
Stayed 1 night in Oct 2023

8/10 Good

RIKU

Stayed 2 nights in Sep 2023

10/10 Excellent

ZHIMIN

Stayed 1 night in Sep 2023

8/10 Good

kazuko

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Ayumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
グループでも広く感じる部屋でした。 照明が一部足りなくて、暗いというよりは陰気な印象でした。壁紙が一部ボコボコになっていたり、古さは感じましたが、サービスはアップグレードされていて快適でした。 浴用タオル、バスタオルの他にトイレや洗面所用に、もう二枚タオルを用意して欲しかった。ハンドタオルでもいい。大浴場は清潔で風呂の種類も多く楽しめました。アメニティは豊富でしたが、クレンジングは洗い場にはなかったので、洗い場にも少しあったら良かった。 朝食は種類は少なめでしたが、美味しかったです。ご飯と味噌汁以外は冷めてました。 いつでもスタッフの方々の対応が丁寧でした。
Stayed 1 night in Sep 2023

10/10 Excellent

IKUO

Liked: Cleanliness, staff & service, property conditions & facilities
屋上からの日の出がとてもきれいでした。
Stayed 1 night in Aug 2023

8/10 Good

ryo

Travelled with family and small children
Liked: Staff & service
飲み物が少ない
Stayed 1 night in Aug 2023

8/10 Good

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn verblijf
Het is een flinke wandeling van en naar het station. Het hotel is goed gelegen voor de bezienswaardigheden. Het zicht vanaf het dak over de baai is de moeite. De kamer was ruim en netjes en we hebben genoten van de onsen. Het ontbijt was goed verzorgd.
Stayed 2 nights in Jul 2023

8/10 Good

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日帰り温泉が夜９時までなので、もう少し遅くまでやってもらえると尚良いと思います。
Stayed 1 night in Aug 2023

6/10 Okay

???

Travelled with family and small children
温泉にとても癒されました
Stayed 1 night in Aug 2023

6/10 Okay

YASUKO

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

としなり

Disliked: Property conditions & facilities
本館と新館の通路がイマイチいいとは言えない。
Stayed 1 night in Aug 2023

6/10 Okay

keiki

Stayed 1 night in Aug 2023

4/10 Poor

だいき

Stayed 1 night in Aug 2023

8/10 Good

Yuk Ling

Stayed 1 night in Aug 2023

8/10 Good

ISHIMOTA

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

KOKORO

Stayed 1 night in Aug 2023

8/10 Good

Yumiko

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
純和風の旅館でした。 日本情緒ある内装で、連れの外国人もとても喜んでいました。 施設周辺は住宅街で車無しだと不便かなと思いましたが、駅の送迎、系列店レストランの送迎の際にコンビニ立ち寄り、観光地までの送迎ととても良くしていただきました。 朝食バイキングも美味しかったです。
Stayed 1 night in Jul 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Te recomiendo que pidas la cena kasikei y habitación con vistas. El rotemburo excelente.
Stayed 1 night in Jul 2023

6/10 Okay

yuji

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

TANAKA

Stayed 2 nights in Jul 2023

10/10 Excellent

ヤスシ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
とても良かったので また来たいと思います
Stayed 1 night in Jul 2023

8/10 Good

KUNIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

KAZUAKI

Stayed 1 night in Jun 2023

6/10 Okay

フミオ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

???

Stayed 1 night in May 2023