Massira I Holidays from £254

What should have been an unforgettable trip to Marrakech became a nightmare because of this hotel. When I checked in, I asked for the key to the room safe so I could securely store my cash and valuables. The staff told me they would check, but they never provided the key. Before leaving for the day, I left USD 400 in my room. When my friend and I returned, USD 300 was missing. I am absolutely certain of the amount because I counted the money before leaving. I immediately informed the reception. Shockingly, they told me that a similar incident had happened before and that they would investigate. Later, they reviewed their security cameras and informed me that only the housekeeper had entered my room while we were away. However, they simply told me that she denied taking anything and therefore no action would be taken. To make matters worse, I had also paid for a guide arranged by the riad. Instead of taking me to the places I specifically requested, he repeatedly took me to stores where he appeared to receive commissions, completely ignoring what I had asked for. After the hotel’s response, I no longer felt safe staying there. I had to leave immediately and drag my luggage through the streets of Marrakech to find another place to stay. It caused enormous stress, unexpected expenses, and completely ruined what should have been wonderful vacation. I cannot recommend this property to anyone. The lack of security and the way this situation was handled were completely unacceptable

The staff was good even if there was some difficulty to communicate(French to French). Room was okay, beds were not the most comfortable. Bathroom was discussing, the kitchen walls was white with black stains and the water from the shower was going all over the bathroom. We were not able to get toilet paper from the staff. It would be nice if the pool on the roof was having water in it.