Title: SureStay by Best Western Massena Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # SureStay by Best Western Massena Hotel with free breakfast, in the vicinity of Harte Haven Shopping Center ![33-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/c66bbc17.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/a5724195_edited_3ea7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/0fa79d55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free self-parking](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/e74bec68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/219a89a2_edited_3db1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Econo Lodge Massena Hwy 37 combines comfort with convenience. Guests can unwind on the quiet terrace or tackle projects in the well-equipped business center. Each room includes WiFi access, while safe parking and round-the-clock front desk service ensure a hassle-free stay. 7.6 Good ## Popular amenities - Breakfast included - Pet-friendly - 24/7 front desk - Housekeeping - Air conditioning - Free WiFi £86 includes taxes & fees 17 Dec - 18 Dec ## Room options ### Check availability for these dates Tonight [Nov 17 - Nov 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 18 - Nov 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2096&PinnedHotelID=2096&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/a82c7e0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ### Highlights Air conditioning Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Designer toiletries Microwave - Sleeps 5 - 2 Queen Beds ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/ae8ccedb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Non Smoking ### Highlights Air conditioning Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Designer toiletries Microwave - Sleeps 2 - 1 Queen Bed ![Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/cea196e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Designer toiletries Microwave - Sleeps 2 - 1 King Bed ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/b0ef7dc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking ### Highlights Air conditioning Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Designer toiletries Microwave - Sleeps 4 - 2 Queen Beds ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/3829dba4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) ### Highlights Air conditioning Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Designer toiletries Microwave - Sleeps 3 - 1 King Bed ![Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/10000/2100/2096/6e536339.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Accessible, Bathtub ### Highlights Air conditioning Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Designer toiletries Microwave - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMassena-Hotels-Econo-Lodge-Massena-Hwy-37.h2096.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMassena-Hotels-Econo-Lodge-Massena-Hwy-37.h2096.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C44.92358%2C-74.94565&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Q9U9CZupxooWcXLZaEvc9FA81OU=) 15054 State Highway 37, Massena, NY, 13662 #### What's nearby - Grasse River - 1 min drive - 1.4 miles - Akwesasne Mohawk Casino - 27 min drive - 19.3 miles - Clarkson University - 28 min drive - 26.0 miles - St. Lawrence University - 40 min drive - 36.6 miles - Upper Canada Village - 55 min drive - 43.4 miles #### Getting around - Cornwall Station - 30 min drive - Massena, NY (MSS-Massena Intl.) - 13 min drive #### Restaurants - ‪McDonald's - ‬4 min drive - ‪Pizza Hut - ‬6 min drive - ‪Tim Hortons - ‬5 min drive - ‪Morley's​ American Grill - ‬5 min drive - ‪Dunkin' - ‬4 min drive ## About this property ### SureStay by Best Western Massena Hotel near Harte Haven Shopping Center SureStay by Best Western Massena provides amenities, such as free continental breakfast and a terrace. Guests can connect to free in-room WiFi. Additional perks include: - Free self-parking - Motorhome/coach/lorry parking, a round-trip airport shuttle (surcharge) and a 24-hour front desk - A nature reserve, barbecues and a vending machine Room features All guest rooms at SureStay by Best Western Massena include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and desk chairs. More conveniences in all rooms include: - Designer toiletries, shower/bath combinations and hairdryers - 33-inch flat-screen TVs with cable channels - Fridges, microwaves and coffee/tea makers ## Similar properties ![Desk, iron/ironing board, free cots/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/50000/42300/42278/2c45bb57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Super 8 by Wyndham Massena NY Massena - Breakfast included - Parking included - Free WiFi - Air conditioning 7.8 Good 891 reviews £80 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=42278&PinnedHotelID=42278&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/113000000/112220000/112210100/112210081/ce47314b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St. Lawrence Hotel Massena - Pet-friendly - Parking included - Free WiFi - Air conditioning 7.2 Good 72 reviews £67 includes taxes & fees 18 Nov - 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Kitchen - Washer - Dryer - Free WiFi 9.4 Exceptional 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=57132241&PinnedHotelID=57132241&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request - Free secured, uncovered self parking on site - RV/bus/lorry parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends ### Family friendly - In-room microwave - In-room refrigerator ### Conveniences - 24-hour front desk - Vending machine ### Guest services - Housekeeping (daily) ### Outdoors - Barbecue grill - In a nature reserve - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Braille/raised signage - Front entrance ramp - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk (94 centimetre high) - Wheelchair-accessible van parking ### More - 2 floors - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Designer toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 33-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Microwave - Refrigerator ### More - Air conditioning - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 3:00 AM Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 30.00, per pet, per day, plus a deposit of USD 150 per stay Service animals are welcome, and are exempt from fees 2 total pets Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 25 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 20 per person (one-way) - Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old) - Pet deposit: USD 150 per stay - Pet fee: USD 30.00 per pet, per day - Service animals are exempt from fees - Rollaway bed fee: USD 25 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Econo Lodge Hotel Massena Econo Lodge Massena Hotel Massena Econo Lodge Econo Lodge Massena Hwy 37 Surestay By Massena Massena SureStay by Best Western Massena Hotel SureStay by Best Western Massena Massena SureStay by Best Western Massena Hotel Massena ## Frequently asked questions ### Is SureStay by Best Western Massena pet-friendly? > Yes, this property allows pets (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 30.00 per pet, per day. Service animals are exempt from fees. ### How much does it cost to stay at SureStay by Best Western Massena? > As of 17 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on 17 Dec 2025 start from £85.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Massena-Hotels-Econo-Lodge-Massena-Hwy-37.h2096.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at SureStay by Best Western Massena? > Self-parking is free at this property. ### What time is check-in at SureStay by Best Western Massena? > Check-in start time: 3 PM; check-in end time: 3:00 AM. Late check-in is available during limited hours. ### What time is check-out at SureStay by Best Western Massena? > Checkout is at 11 AM. ### Does SureStay by Best Western Massena provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 20 per person applies. ### Where is SureStay by Best Western Massena located? > Situated in Massena, this hotel is 3.2 mi (5.1 km) from Harte Haven Shopping Center and 9.7 mi (15.6 km) from Robert Moses State Park - Thousand Islands. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## SureStay by Best Western Massena Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.4 Location ### 8.0 Staff & service ### 7.0 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 130 8 - Good 184 6 - Okay 91 4 - Poor 43 2 - Terrible 26 ### 10/10 Excellent #### Joan 7 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it. ##### Joan Stayed 1 night in Apr 2024 ### 10/10 Excellent #### April 3 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Every one was nice ##### April Stayed 1 night in Sep 2022 ### 8/10 Good #### Suk Bun 31 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities nice and clean ##### Suk Bun Stayed 1 night in Aug 2022 ### 8/10 Good #### Susie 1 Aug 2023 Liked: Amenities, property conditions & facilities Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area. ##### Susie Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Raj 21 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater ##### Raj Stayed 1 night in May 2024 ### 2/10 Terrible #### fnu 31 Aug 2024 Disliked: Staff & service, property conditions & facilities staff is very rude ##### fnu Stayed 1 night in Aug 2024 ### 4/10 Poor #### Joanna 10 Oct 2022 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities There was a smell in the room. It was dirty- dead bugs, poorly kept up- moldy shower head, broken screen, trash in the hall, hard pillows. Blankets on bed had holes and stains. Fridge wasn’t clean. ##### Joanna Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Bradley 27 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet ##### Bradley Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mark 5 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder ##### Mark Stayed 1 night in Apr 2025 ### 8/10 Good #### Michael 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s Quiet and the price is reasonable for the rooms ##### Michael Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Randy 14 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff pleasant ##### Randy Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Cindy 7 Oct 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities NA ##### Cindy Stayed 1 night in Oct 2024 ### 8/10 Good #### Naza 7 Oct 2024 Liked: Cleanliness, staff & service The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness. ##### Naza Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Melissia 6 Oct 2024 Liked: Cleanliness, staff & service, room comfort #### Great place to stay The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay. ##### Melissia Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Vicci 5 Oct 2024 Liked: Cleanliness, staff & service Property was clean and good for it age, proprty is dated ##### Vicci Stayed 1 night in Oct 2024 ### 6/10 Okay #### Kathi 25 Sept 2024 Liked: Cleanliness Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us. ##### Kathi Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Roger 28 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean ,,,,, bel endroit juste un peu a l’écart mais sir le long de la routes , donc pas de détour. Sauf pour soupers. ##### Roger Stayed 1 night in Aug 2024 ### 8/10 Good #### Alan 13 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly bunch of folks. Stay at this place for value, safety and comfort. ##### Alan Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Karen 28 Jul 2024 Beautiful room very helpful with any questions I would come back enjoy my visit ##### Karen Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Yann 28 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Diamond in the rough While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip. ##### Yann Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Tammy 23 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place. ##### Tammy Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Christopher 6 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet ##### Christopher Stayed 3 nights in Jul 2024 ### 8/10 Good #### Verified traveller 9 Jun 2024 Liked: Staff & service We have stayed at this hotel previously and have no issues. The room was comfortable and the staff was pleasant. The only problem we had this weekend was the price gauging due to the weekend. There was no reason to more than double the room price. That was taking advantage of the clients. That shows a lack of integrity and greed is more important then your clients. ##### Verified traveller Stayed 3 nights in May 2024 ### 6/10 Okay #### Wayne 11 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Wayne Stayed 1 night in May 2024 ### 4/10 Poor #### Shawna 5 May 2024 Liked: Cleanliness Disliked: Staff & service Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk. ##### Shawna Stayed 2 nights in May 2024