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Reviews of Villa Riviera: Luxury Villa with Pool and Seaview, close to Forte dei Marmi and Lucca

Villa Riviera: Luxury Villa with Pool and Seaview, close to Forte dei Marmi and Lucca
Pieve a Elici, Tuscany

Reviews

9.6

Exceptional

Rating 10 - Excellent. 8 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

10/10

Cleanliness

Reviews

8/10 Good

Sandra P.

Liked: Cleanliness
Beautiful property
The villa is beautiful and the views are gorgeous. The bedrooms were comfortable and well equipped, along with the kitchen. It had all the amenities to make you feel at home. Unfortunately, the pool is not heated and the water was cold making it difficult to enjoy. Communication with the house manager was poor. Two weeks before the trip, I reached out to her by email, phone and whatsapp with no reply. Finally, after 5 days, she replied by just saying hello. She didn't respond to my questions. I asked for suggestions for a wine tour and it took her another 4 days to respond! I decided to use another company to help set up our activities as I couldn't count on her to be responsive. We also had an issue with the clothes dryer not working. I sent her a message asking for help. She said she would call the next day, but I never heard back from her. All in all, we had a great time. We worked around the issues we had.
Stayed 11 nights in Sep 2023
Response from VrboOwner on 11 Jan 2024
Dear Sandra, Thank you for sharing your experience with us, and we're delighted to hear that you found the villa beautiful with gorgeous views. We're pleased that the bedrooms and kitchen met your expectations, providing the comfort and amenities to make you feel at home. However, we sincerely apologize for the inconvenience you faced with the pool temperature. Your feedback is valuable, and we'll certainly explore options to enhance this aspect for our guests' future enjoyment. We are equally sorry to learn about the communication challenges you encountered with our House Manager. Providing timely and helpful responses is crucial, and we regret any frustration this may have caused. We will address this matter internally to ensure better responsiveness moving forward. It's heartening to know that despite these challenges, you were still able to have a great time. We appreciate your understanding and patience in working around the issues you encountered. Please know that your feedback is invaluable to us, and we will take the necessary steps to improve the areas mentioned. We hope to have the opportunity to welcome you back in the future, and if there's anything specific you'd like us to address, please feel free to reach out directly. Warm regards, Lucca Apartments and Villas

10/10 Excellent

Mary H.

Liked: Cleanliness
Gorgeous view
Beautiful, beautiful view. Absolutely stunning. House was beautiful and comfortable. Accommodated our large family of 7 very well. Pool was great. Overall family had a great time and the property manager was quick, kind, and helpful. The only thing I will say that was a little difficult, is it is in the mountains, so of course be prepared for a mountain drive or taxi.
Stayed 7 nights in Jul 2023
Response from VrboOwner on 10 Aug 2023
Dear Mary,, thank you very much for sharing your opinion! We are so pleased to read such a wonderful review, about the property and that our staff sadisfied all your needs, guests confort and satisfaction are our major priorities! There is a small uphill drive to get to the villa, but it is a little price to pay for a stunning view! We hope to welcome you back soon for another beautiful experience! Best regards.

10/10 Excellent

Lori T., Montclair, NJ

Liked: Cleanliness
Pied a Terre Villa
Beautiful view and well maintained property. Each bedroom has it's own bathroom- great for 5 couples. Kitchens were adequately supplied but plan on buying all your own condiments and paper products. Italy has very high standards for recycling and the property owner expects you to adhere to them. The drive up to it has many switchbacks and narrow roads. Location was great for day trips to various spots- Florence, Lucca, Cinque Terre, and the beach all accessible by car.
Stayed 7 nights in May 2023
Response from VrboOwner on 21 Jun 2023
Thanks so much for sharing your experience with us. We are happy that you loved the villa and that you enjoyed your stay. Thank you also for an accurate and truthful review, which we appreciate. We hope to have you again among our guests in the future.

10/10 Excellent

Frida J.

Liked: Cleanliness
Höstresa
Ett fantastiskt boende med bra möjligheter för turer runt Lucca området och bra kontakt med bostadens värd. Vi kommer tillbaka!
Stayed 4 nights in Oct 2022
Response from VrboOwner on 23 Oct 2022
Thank you for your lovely comments! We are very happy that you enjoyed your stay and that you wish to come back!