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Reviews of Princess Motel Maryville

2.5 out of 5
Princess Motel Maryville
2614 US HWY 411 S, Maryville, TN

Reviews

4.6
Rating 10 - Excellent. 9 out of 112 reviews" "
Rating 8 - Good. 15 out of 112 reviews" "
Rating 6 - Okay. 23 out of 112 reviews" "
Rating 4 - Poor. 17 out of 112 reviews" "
Rating 2 - Terrible. 48 out of 112 reviews" "

4.4/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cigarette burns on the bed spread. The room smelled awful. The clerk had a flat effect, which i understand having to work this place. TV with no remote. Our fought, should have checked reviews. Come of a hooker motel.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The building was not the one on the picture we saw when we made the reservation. The place was in a bad condition. The room was filthy, the drawers were so dirty and stinky, and had dead cockroaches everywhere. The sink was clogged, and there was a leak on the ceiling with a big black stain and a hole. Definitely never staying there again. But if you do, bring your disinfectant wipes and lysol with you, so you won’t have to find a store to buy them -like we did.
Stayed 2 nights in Apr 2024

4/10 Poor

philip

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The bed was really old, 1 towel had a rusty stain, the bath tub was moldy, outlet coming out of wall, super bright lights so the my room was lit up even with curtains drawn . I slept only a couple of hours and left at 3am, Staff. was nice, overall I won't come back
Stayed 1 night in Mar 2024

8/10 Good

Virginia

Travelled with pets, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
For three people sharing a room. There was no door on the bathroom. Other than that it was decent
Stayed 1 night in Feb 2024

4/10 Poor

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was courteous and helpful. The room itself was cheap, like you pay for. The toilet handle was broke, no deadbolt, only the electronic lock to get in. The door looked to have holes patched over and a screw was hanging out as if it ad been used to screw the door closed into the frame. Definite smell of smoke.
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience
Stayed 1 night in Jan 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast included. This space isn't large enough to describe what a sh**-hole this Princess Motel is. The fee was cheap and certainly the Princess Motel is cheap, you get what you pay for. Spend a few more dollars and find a decent motel. The Princess Motel is the bottom of the barrel.
Stayed 1 night in Dec 2023

10/10 Excellent

George

Travelled with family
Dirty and smelly, needs complete overhaul
Stayed 1 night in Dec 2023

2/10 Terrible

Kristen

Travelled with partner
Disliked: Amenities, property conditions & facilities
they got roaches they was crawling on the bed while we was sleeping and on our food and it wasnt clean nasty nasty roaches on the cellimg and walls it was unsafe for me to sleep i will not go back there ever again
Stayed 1 night in Nov 2023

6/10 Okay

Anne

Travelled with partner
Liked: Staff & service
The Staff was very pleasant but the room smelled overwhelmingly of smoke. We switched to a better room but it was also smokey (not as bad as the first). The door was broken so that it was very difficult to open. When I checked out at 8am, there was no staff at the desk and no coffee or breakfast as advertised. The location is good.
Stayed 1 night in Oct 2023

2/10 Terrible

Deron, Madison

Stayed 2 nights in Oct 2023

2/10 Terrible

Mary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had not been cleaned. The bathroom had glitter all over it. The bathtub was black where it had not been cleaned. The towels had dirt on them that would shake off. The floors where so dirty that walking from the bathroom to the bed my feet were black. The box springs and mattress looked as if they had been brought in from the dump. One had a blood stain on it bigger than a dinner plate. There was a hole in the bathroom wall with electrical wires hanging out of it. The door had foot prints on it on the inside of the room. We had to ask for clean towels and for the towels for our third guest that we paid for. It seamed that the office staff did not know what they were doing. We came back to our room and both of the keycards would not work. We asked for clean towels and they were not brought to the room, we had to go to the office to get them. I have pictures of all this stuff on my phone. I would be glad to send them to you. This place was by fare the worst place I have ever stayed at.
Stayed 2 nights in Sep 2023

2/10 Terrible

rose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Dirty smelly and if we weren't intoxicated we would not have stayed. Outlets didn’t work flats plopped noisy and no one at window.
Stayed 1 night in Oct 2023

4/10 Poor

Brian

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I begin with this property? The roach's, the literal garbage picked furniture, or the dirty towels? Coming form a hotel background I tend not to judge a motel on the same level but as a human being there are some things that should just not be. Didn't meet the staff so I wont judge them but I will say their 2 teslas sitting out front did indicate to me where their priority's lay and it's not in their product. If they would of just taken a small part of the money they spent on those cars and spent it on the roach problem i could of overlooked the broken furniture and pissed on walls. But in all seriousness do they not know that bleach exist? Its a staple in all hotels to keeping the towels white and also for cleaning. And dont get me started on the cleaning lady that pissed herself while cleaning. How does this even happen when there are bathrooms in EACH ROOM your cleaning? The city of Maryville should be ashamed that this motel is even doing business in their beautiful town. PLEASE don't give these people your money. Stay ANYWHERE else! Complete and udder trash for the rates they ask for. And please note I only stayed here because it was an emergency and close to where I needed to be. NEVER EVER AGAIN.
Stayed 2 nights in Sep 2023

4/10 Poor

Brandon

Disliked: Staff & service
No towels in the room, lobby smelled like curry, waited 10 minutes to check out (no one showed up), electrical outlets in room had been painted over. But the bed was clean, fridge and TV worked, and the shower was ok. Property does need some refurbishment, but the price was great!
Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty dead bugs everywhere will not ever stay there again
Stayed 2 nights in Aug 2023

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Aug 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in May 2023

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever!
Stayed 2 nights in Mar 2023

2/10 Terrible

Rebecca

Stayed 1 night in Feb 2023

2/10 Terrible

Candice

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

yohana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty almost no hot water. They refused to give us another pillow and towel. The bed sheets and towels were ripped and dirty. I definitely would not book again and will not recommend.
Stayed 2 nights in Feb 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a business I would send anyone to. It is falling apart, broken doors, blood on bathroom walls, horrible. No one should go there
Stayed 2 nights in Feb 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After driving 8 hours, I arrived at the motel to find out my room had been given away, after they supposedly ran my credit card and it was declined. No one made any attempt to contact me. My card was working fine, so most likely they keyed in my CVV code incorrectly. Had to find emergency accommodations for the next 2 nights, at double the price of what I was expecting to pay.
Stayed 2 nights in Oct 2022

2/10 Terrible

Greg

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave our room away even though we had a reservation, then covenantly had other hotels in the area that they owned with rooms available at a much higher rate. Scams to get ya for more money!
Stayed 2 nights in Apr 2022

2/10 Terrible

Josh

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stained walls, sheets, towels, and bathtub. Ashes on floor in a nonsmoking room, so they did not vacuum before i checked in. Tv did not work. Mold in fridge. Horrible stay even for $60
Stayed 3 nights in Apr 2022

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were roaches bedbugs and the room was dirty with mold
Stayed 2 nights in Feb 2022

6/10 Okay

Vincent

Stayed 1 night in Jan 2022

4/10 Poor

Diane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again at a Baymount.
Horrible place. Dirty, tiles missing in the shower, no shower curtain, toilet base had calking spread all over, toilet seat cracked and dirty, no one at front desk, had to call. Hooded man showed up, very scary. DO MOT STAY HERE.
Stayed 1 night in Jan 2022

4/10 Poor

Corrine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No Kleenex no cups bugs
Stayed 1 night in Dec 2021

6/10 Okay

Phoebe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the room was unclean. Liked the location.
Stayed 2 nights in Nov 2021

2/10 Terrible

Douglas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The tub was ridiculously nasty and the towel & wash cloth were filthy. It was totally obvious they hadn’t even been washed. I wish I could attach the photos I took so you could see just how terrible it was. This is the nastiest place I have ever seen.
Stayed 1 night in Oct 2021

4/10 Poor

sini

Travelled with family
Disliked: Amenities, property conditions & facilities
It was in Maryville which needed for an event.
Stayed 1 night in Oct 2021

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service
Nice little motel
Stayed 1 night in Jul 2021

2/10 Terrible

hugh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
dirty,unsafe,beds stained ,beds really bad ,bathroom unclean, non-smoking room smelled of smoke ,towels and sheets were stained and smelled of smoke
Stayed 1 night in Oct 2021

6/10 Okay

jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty as hell. Never again
Roach infested, mice droppings on bed, smoke burns everywhere, sheets were blood stained, body hair all over the bathroom. This place was gross. Never again.
Stayed 5 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and bugs!
Stayed 4 nights in Jun 2021

2/10 Terrible

David A

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastiest place I jave ever stayed.
This plase was disgusting. The pictures of the hotel are not what you get. It is run down, hasnt been cleaned for weeks. There appeared to be blood on the ceiling and the wall. It did not even have a smoke detector which I am sure is required. Just stay away!
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
NA
Stayed 3 nights in May 2021
Response from V Patel on 13 Jun 2021
Thank you for staying with us. we appreciate your business.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs a facelift. Matress was 2 box springs with a pad cover. Uncomfortable but could be worse.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the Princess Hotel through Expedia and the pictures of the rooms online appeared to be in a lot better condition than they truly were. This place is disgusting and the managers were horrible to work with. The room had not been cleaned in who knows how long. There was hair all over in the bed sheets, shower, sink, and toilet. The toilet also had urine on the seat, which clearly shown that it had not been cleaned. There was a big stain on the edge of the bed mattress that appeared to be blood. Numerous holes were also noted on the walls. The whole place was so dirty and disgusting that I refused to stay there. I asked for a refund from both the manager of the hotel and Expedia in which they both declined. I’m very disappointed with the type of service that I received. Even more it frustrates me that Expedia would list such a unhealthy and unclean place on their website. Also, their customer service is beyond a joke. Each time I called them it took over an hour waiting on hold before a representative answered. I will never book any of my future travels through Expedia and most definitely not at the Princess Hotel!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in May 2021
Response from V Patel on 13 Jun 2021
Thank you for staying with us. We appreciate your business and hope to see you again in future.

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Has roaches, heater made God awful noise. Having a service dog without papers seemed as a problem for it being a run down hotel.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2020