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Reviews of Alex Hotel & Spa

3 out of 5
Alex Hotel & Spa
13-15 Place des Marseillaises, Marseille, Bouches-du-Rhone

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 516 reviews" "
Rating 8 - Good. 167 out of 516 reviews" "
Rating 6 - Okay. 30 out of 516 reviews" "
Rating 4 - Poor. 7 out of 516 reviews" "
Rating 2 - Terrible. 14 out of 516 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gretchen

Liked: Amenities
A beautiful facility with very friendly and hospitable staff. After 24 hours of travel, it was the perfect place to rest and relax in complete comfort and quiet. Thank you for a wonderful restorative stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel just steps from the train station with lovely courtyards and a nice breakfast. It felt like a hidden gem. I didn't want to stray too far from the hotel by myself after dark, but I enjoyed taking it easy in the hotel for the evening I spent there.
Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the metro station, very convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warren
Excellent place for an overnight stay. We were in Marseille one night for a museum visit and this place was great. Very clean with friendly staff and prompt service. We would stay here again. Also very quiet
Stayed 1 night in Nov 2023

8/10 Good

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for the night as our train was cancelled to Paris
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 3 nights in Oct 2023

10/10 Excellent

Deidre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the Alex Hotel Spa. We made the most of the spa facilities and enjoyed some down time from a very busy holiday. The hotel itself is stunning. Beautiful decor and the friendliest hotel staff who were super helpful and accommodating. Our rooms were so comfortable and clean and we can't wait to return! Thank you for a great stay!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars, highly recommend!!!
Hotel Alex is right outside the train station so the outside is deceiving of how nice the inside is. This was our favorite hotel on our trip through France. Victoria greeted us and was the kindest most helpful person we encountered on all our travels. She gave us great advice on the best way to see the city of Marseille and for future travel around France. Hotel Alex also had the most lovely breakfast that we all enjoyed. 5 Stars highly recommend!!
Stayed 1 night in Sep 2023

10/10 Excellent

Yvonne

Stayed 1 night in Sep 2023

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel close to the main terminal.
Stayed 3 nights in Sep 2023

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property inside. Spacious and renovated room
Stayed 2 nights in Aug 2023

10/10 Excellent

Clayton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a short stay at Alex hotel & spa and I am definitely coming back. The hotel is in a great location, just beside the main station. The facilities were spotless clean and the front desk Jose was exceptional in making our stay a great experience. The breakfast is really worth the money
Stayed 1 night in Jul 2023

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Ethan

Travelled with family, Travelled with partner
The property was nice and clean. The rooms were on the small side but the Bathrooms were huge. While the neighborhood might not be the best in Marseille it was convenient to the Train station and the Old Port. The staff was very friendly and helpful
Stayed 2 nights in Jul 2023

10/10 Excellent

John, Ramona

Stayed 1 night in Jul 2023

2/10 Terrible

trang

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with the size and cleanliness of the rooms. Excessive amounts of mould found in the showers and horrible on shower curtains. Considering mould remover spray is £2, this shouldn’t be the case. Cupboards in the room were also broken. On top of bad customer service when we expressed our issues. Front desk staff were reluctant to help, they pretty much told us to deal with it. You’re better off booking something closer to the harbour as there is more activities to do there. Price of the rooms for what you get is not worth it. Avoid.
Stayed 1 night in Jul 2023

2/10 Terrible

trang

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Turned up the property and found mould in the bathroom. Customer service is not that great either. You can’t use the spa without paying for it. Read all the small print.
Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Stayed 1 night in Jul 2023

10/10 Excellent

Carl

Stayed 3 nights in Jun 2023

6/10 Okay

Magdalena

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Linda, Bainbridge Island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The neighborhood is sketchy, but once inside the hotel, it is safe, clean, calm and serene. Ask for room facing the courtyard. Coffee, and breakfast is good, but not the hot food. Front desk staff is friendly and helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

I-Kai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming friendly staff that made our stay enjoyable. Our junior suite was perfect! Quiet and facing courtyard. Love the balcony. Breakfast was delightful. Super close to metro station and Gare Saint Charle. A good base for exploring Marseille. We knew about how the area could "feel" unsafe after reading many online reviews, so we didn't even bother to leave the hotel in the evening, but we do know why some people might feel "unsafe" in the area. Train/Bus stations area tend to be a little sketchy in many big cities, so that is understandable.
Stayed 3 nights in May 2023

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the receptionist was so much help, I wish I got his name, helped us with getting to the airport and visiting the nearby Calanque. Also the spa was absolutely premo!
Stayed 2 nights in Apr 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Alex and Spa
Absolutely a 10/10 . They could not have done any more for us . The hotel has a modern feel and is very clean and fresh looking. Breakfast was more than your normal French little breakfast. Bacon , eggs Beans. Fantastic selection of breads with beautiful jams . 10/10 for us
Stayed 2 nights in Feb 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was honestly so kind and helpful. The parking situation was'nt ideal but they will go above and beyond to help you find a place. Would absolutely stay again.

2/10 Terrible

Hillary

Disliked: Staff & service
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A surprising gem!
Loved our MCM designed room which was bigger than I'd hoped for. Should have planned on more time here to use spa. Hotel is right across the street from the train station which was convenient- but the area around it didn't feel very safe.
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrés

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Very spacious room and good breakfast service…convenient location
Stayed 2 nights in Sep 2022

10/10 Excellent

VAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room design is modern, the room is clean & has air conditioning which is good as the weather in Marseille ican b quite warm in summer. The location is opposite St Charles central railway station, very attractive to travelers.
Stayed 4 nights in Sep 2022

10/10 Excellent

Simon

Stayed 1 night in Sep 2022

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, modern hotel in an excellent location.
Stayed 2 nights in Aug 2022

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Sarah, Thornhill

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
In our first stay we had a wonderful wheelchair accessible room. The only issues were thresholds the shower curtain & shower curtain rod.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not practical
Bathroom looks nice but is not practical. There is no space to put toiletries. Need a fridge too
Stayed 2 nights in Jul 2022

10/10 Excellent

DEAN, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel overall. The breakfast was good, and sitting on the patio eating breakfast was a treat
Stayed 2 nights in Jul 2022

8/10 Good

Jennifer

Stayed 1 night in Jul 2022

4/10 Poor

Georgia

Stayed 1 night in Jul 2022

10/10 Excellent

Lauren

Stayed 1 night in Jun 2022

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Friendly staff.
Stayed 2 nights in Jun 2022

10/10 Excellent

Benjamin, Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and FANTASTIC breakfast. Literally right outside the Marseille station. Highly recommend!
Stayed 1 night in Jun 2022

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was compact but well-appointed. The neighborhood was sadly dirty and home to many people living in the streets.
Stayed 1 night in May 2022

10/10 Excellent

Leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities at the Alex were incredible! So far, this has been our favorite European hotel ever. The room was large and the bed comfortable. We wish we were able to stay longer than one night to have enjoyed everything the Alex and Marseille could have offered.
Stayed 1 night in May 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to the train station. Easy walk to the harbour. Friendly and helpful staff. Great honour bar system.
Stayed 1 night in Apr 2022

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone on the staff of this place was incredibly helpful & friendly & just great generally— thanks so much once again!
Stayed 5 nights in Apr 2022

8/10 Good

jacky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and big. Very close to the train station, easy for transport.
Stayed 2 nights in Apr 2022

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good hotel right on the edge of a sketchy part of town. But it was directly across from the train station, so that made up for it!
Stayed 3 nights in Mar 2022