Indoor pool, open 10:00 AM to 7:00 PM, pool loungers

Reviews of Riad Itrane

5 out of 5
Riad Itrane
113, Derb Jamâa Derb Dabachi, Marrakech

Reviews

9.8

Exceptional

Rating 10 - Excellent. 255 out of 305 reviews" "
Rating 8 - Good. 43 out of 305 reviews" "
Rating 6 - Okay. 6 out of 305 reviews" "
Rating 4 - Poor. 0 out of 305 reviews" "
Rating 2 - Terrible. 1 out of 305 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

sajid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 4 nights in Apr 2024
Response from Riad Itrane team on 25 Apr 2024
It has been a great pleasure to welcome and meet you.Thank you for your visit and for your kindness.All our best wishes.

10/10 Excellent

Abdur

It was good
Stayed 3 nights in Apr 2024
Response from riad Itrane team on 21 Apr 2024
Thank you for your visit. We have been pleased to welcome and meet you both.Best wishes.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was authentic Morocco. The staff was great.
Stayed 5 nights in Apr 2024
Response from Riad Itrane team on 20 Apr 2024
Dear Ms Mary,It has been a great pleasure to welcome and meet you both. Thank you for your visit and for your kindness.We wish you all the best in your life.

10/10 Excellent

Miguel, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When staying in Marrakech it is really a must to stay in a Riad in the Medina area. Staff was outstanding and service great at Riad Itrane.
Stayed 5 nights in Jan 2024
Response from Riad Itrane team on 22 Feb 2024
Thank you for haivg chosen our riad for your stay at Marrakech. We were delighted to welcome and meet you both and happy that you enjoyed your stay. Thank you for this very nice review.We wish you all the best.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the Riad was terrific. Abdul and his team did all they could do to make visiting Marrakech great and easy.
Stayed 3 nights in Jan 2024
Response from Riad Itrane team on 29 Jan 2024
Thank you for your visit and for your review. It has been a pleasure to welcome and make your acquaintance. We are delighted that you enjoyed your stay and that we were helpful.Maybe the joy to see you again.All our best wishes.Riad Itrane team

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Medina. Breakfast was good and the staff did a great job.
Response from Riad Itrane team on 15 Jan 2024
Thank you for your visit.We were very happy to meet all of you and to take care of you. We are pleased to know that you enjoyed your stay, our service and also the breakfasts. Thank you for your kind review.We wish you all the best and an excellent trip to Morocco.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Itrane was a beautiful Riad in the middle of everything but still quiet as it is located in a quiet alley. The room itself and the property were beautiful. Staff went above and beyond. Breakfast and dinner were delicious. The only knock on the property is the pool was not heated as advertised. We understand the reasoning but communication before we arrived would have been nice. The lack of a heated pool really made it tricky with a toddler that was promised lots of swimming on vacation.
Stayed 6 nights in Dec 2023
Response from Riad Itrane team on 15 Jan 2024
Thank you for your visit and for your kindness. We were very happy to meet all of you and to take care of you. We are pleased to know that you enjoyed your suite Antares, the riad, the breakfasts and dinners. We are sorry for the pool, we are surprised that you think it is heated! Since many years, the pool has not heated like in many other places of Marrakech, it is for the preservation of the planet.We wish you all the best for you and for your family, with our warmest regards.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was excellent. The owners were always there, extremely helpful, and really went above and beyond to make sure that our stay, and our entire experience in the city, were great. The room was spacious, clean and well serviced. The property was architecturally unique, and charming. Breakfast was a great mix of local cuisine, very fresh, with top notch service. I'd recommend this place to anyone staying in the region.
Stayed 3 nights in Dec 2023
Response from Charlotte, Pat and all the team on 15 Jan 2024
It has been a great pleasure to welcome and share some nice moments with you both. We are pleased to know that you enjoyed your stay, your room Agena, the riad and our breakfast. Thank you for your visit and for your kindness. We wish you all the best in your life with our warmest regards from all of us.

10/10 Excellent

Monil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 will be back again
Amazing place, very authentic riad, great location and top tier hospitality. Room was clean, good mattress, authentic, and comfortable. I fell ill during my stay and they looked after me great and also gave me a late checkout. The general manager was very knowledgeable and took his time to explain the touristy things to do. We also met the owner, which gave it a personal touch. He was very friendly and welcoming. The breakfast was perfect, and was served at our preferred time. It was fresh and felt like home. 10/10. I would definitely come back again.
Stayed 3 nights in Nov 2023
Response from riad itrane team on 9 Dec 2023
Dear Monil,Thank you for your very kind review. We have been delighted to meet you both. It has been a pleasure to help you and we are very happy that you enjoyed the riad, your deluxe suite, the breakfasts and our care, We hope to see you again and we wish you all the best in your life.Warm regards from all of us.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t know how you can find a better riad
Excellent experience. Fantastic owners and staff. We will be back. Very comfortable. Feels like you are visiting a relative. Excellent location. Quiet but near the center. Wine, beer and spirits available for purchase. They have pretty much thought of everything.
Stayed 6 nights in Oct 2023
Response from Riad Itrane team on 6 Nov 2023
Dear Sara,It has been a very great pleasure to meeting you both and to share some nice moments with you. Thank you for your kindness and for your lovely review. We are pleased to know that you enjoyed your stay at the riad with all of us and also the riad, its location....and it's friendly and family atmosphere.Charlotte, Pat and all the team, we wish you all the best in your life.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Charlotte & Riad Itrane team on 11 Oct 2023
Dear Greg,It has been a real pleasure to welcome you both and to make your acquaintance. Thank you for having chosen our riad for your stay at Marrakech and also for your kindness.We wish you all the best.

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A haven of tranquility
A haven of tranquility just minutes from the craziness of the Jemaa El Fna Square (but it certainly needed a guide to find it the first time!). The room was comfortable and the layout of the riad meant that, even if it was full, we hardly saw anyone else and only knew others were there by the tables laid out for breakfast. All the staff were extremely helpful and willing to help out with any reasonable request, from a bottle of chilled wine delivered to the rooftop terrace to shoes and clothes delivered to victims of the recent earthquake. Fortunately, while there are signs of some earthquake damage in Marrakech, and some of the attractions are closed, the city itself is definitely open and it never felt unsafe. If we ever go back to Marrakech, we will certainly look to stay at Riad Itrane again. Thank you all.
Stayed 4 nights in Sep 2023
Response from riad Itrane team on 6 Oct 2023
Thank you for having chosen our riad. It has been a great pleasure to welcome you and to make your acquaintance. Thank you for your kindness. We are happy that you enjoyed your stay, your room, the quiet atmosphere of the riad and our service. We will be pleased to see you again if you decide to come back to Marrakech.All our best wishes from all of us.Riad Itrane team

10/10 Excellent

Buddhika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Riad, Staff is very friendly and helpful. We felt like staying with friends. We were upgraded to a more spacious room the next day. We had a very nice outdoor sitting area and a beautiful view from the roof top. I really enjoyed the fresh orange juice they served at breakfast each morning and the bread and spreads were delicious. They arranged all our tours, dinner reservations, spa reservations and transportation. Medi was our driver and he was excellent. Highly recommended.
Stayed 3 nights in Sep 2023
Response from riad Itrane team on 28 Sept 2023
We have been pleased to welcome and meet you both, and to happy to have had the possibilty to give you a room with two single beds instead of the bedroom with a double bed you booked. We are pleased that you enjoyed your stay, the breakfasts and our service.Thank you for your kindness and for this nice review.Maybe the pleasure to welcome you again.All our best wishes for you two.Riad Itrane team

10/10 Excellent

Alexander

Stayed 4 nights in Jun 2023
Response from Riad Itrane team on 14 Jun 2023
Thank you for your visit and for your kindness.We have been very happy to welcome and meet you both.We wish you all the best in your life and maybe the joy to see you again.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, breakfast and dinners.
Stayed 5 nights in May 2023
Response from Riad Itrane team on 3 Jun 2023
We have been very happy to welcome and meet you both. Thank you for your visit and for your kindness. Maybe the pleasure to see you again.All our best wishes for you both, from all of us.Riad Itrane team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Riad Itrane team on 9 May 2023
Thank you for your visit and for your kindness.We wish you all the best

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, well managed riad, close to attractions
This is a wonderful riad, with an excellent, friendly, attentive and helpful staff. The rooms are speciaous and comfortable. I had a very nice outdoor sitting area to sit in the evenings and enjoy the lovely evenings and the music from the neighborhood. I had a delicious dinner the night of my arrival, and breakfast each morning was delicious. It is very close to Jemaa el-Fna, and very walkable to many sights in the Medina. Highly recommended.
Stayed 3 nights in May 2023
Response from riad Itrane team on 8 May 2023
Dear Mr Smith,We have been very happy to welcome and meet you and pleased to know that you enjoyed your stay, the riad, its location close to Jemaa El Fna square.. your room, the diner and breakfasts and also our service. It has been a pleasure for all of us to help you to have an unforgettable stay.We wish you all the best.Riad Itrane team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of peace in chaos of Medina
A perfect example of the traditional Riad in the heart of the Medina. Would recommend to friends. An oasis of peace, calm, and coolness in the sweltering 38C of Marrakech! It never felt hot inside, plus air-con in room was quiet and effective. Staff all lovely and service everything you could ask for. Continental bfast just perfect. Things I wish I’d known before going- the pool was def on the v chilly side so not for lounging in. Soap and shampoo provided but not what we are used to, left residue on hair, so bring own shampoo as a minimum. The airport transfer pick-up couldn’t be found when we arrived, so gave up and got ripped off by local taxi. Apparently if we had waited longer he would have showed up. Think Spanish manana here;)
Stayed 5 nights in Apr 2023
Response from Pat, owner. on 1 May 2023
Hello justin,We thank you very much for this wonderful note and we also thank you for your valuable comments.We inform you that the swimming pool is not heated to respect eco-responsible standards and our obligations in terms of ecology.We offer excellent herbal shampoos and soaps but we are studying other proposals to satisfy all our customers.Finally, we regret that you did not take a little more time to find our driver who was waiting for you at the agreed time.We are very happy that you liked our riad, our breakfasts, your room and appreciated our team!!Thanks again ;-)We wish you all the best...Pat.

10/10 Excellent

Christopher, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Riad Itrane. Foremost, the staff and its three managers were totally focused on ensuring our stay was enjoyable and our needs taken care of. It’s on a very quiet street, and the rooftop areas were wonderful to see the city from at sunset.
Stayed 5 nights in Apr 2023
Response from Riad Itrane team on 25 Apr 2023
Thank you for having chosen our riad  for your visit at Marrakech. We were pleased to welcome and meet you and you two children. We are happy that you loved your stay at the riad and also our service. The location of the riad, its terraces It has been a pleasure to help you to have an unforgettable stay.We wish you all the best for you both.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad
Stayed 5 nights in Apr 2023
Response from Riad itrane team on 22 Apr 2023
Dear Mark,We have been very pleased to welcome and meeting you both. Thank you for your kindness. maybe the joy to see you again with Addy. All our best wishes.

8/10 Good

Roni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Riad, very friendly team
Stayed 2 nights in Apr 2023
Response from riad Itrane team on 17 Apr 2023
Thank you for your visit, we have been happy to welcome you during these two days.Best wishes from all the riad Itrane team

8/10 Good

Yvonne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location ! Wonderfully helpful staff. At times it was rather noisy - but this is simply by design of a Riad. No fridge in the room was our only genuine issue.
Stayed 4 nights in Mar 2023
Response from Riad Itrane team on 3 Apr 2023
We have been delighted to welcome you with your family and pleased to know that you appreciated our service. It is a pity that you didn't ask us about the possibility of using a fridge. We have at the disposal of our guests a fridge in a special place on the riad.Thank you for your visit and for your review.We wish you all the best.

10/10 Excellent

ALEX

Stayed 4 nights in Oct 2022
Response from riad Itrane team on 12 Mar 2023
Dear Alex,Thank you for your visit, for your kindness and for your notation.We wish you all the best.

10/10 Excellent

judith, Bethesda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely and well cared-for Riad. The units were well spaced from each other, the decor was fresh, lovely, comfortable but not pretentious. The location was on a well-lit side street inside the Medina, about 5 minute walk from the El Jemaa square and multiple entrances to the shopping corridors. The staff was ever-present for even small requests such as tuning the TV to watch the FIFA World Cup matches. The daily breakfast tables were beautifully set and waiting every morning; the coffee was delicious, the omelette and pancakes were perfectly made, hot and delicious. We met the engaging owners who are based in France but who are frequently on site to ensure guests are welcomed and well cared for.
Response from Charlotte, Patrice and all the team on 2 Feb 2023
Dear Judith,We have been delighted to welcome you and your friend Marilyn last December.Thank you for having chosen our riad. We are pleased to read your very kind review and to know that you enjoyed your stay at the riad with all of us.We wish you all the best in your life. Maybe the pleasure to see you again, even if the USA is very far away from Marrakech.With our kindest regards from all of us for you two.

8/10 Good

Adolfo, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the staff was the best part, they were very welcoming, nice and helpful. The Riad was very well kept and clean. Loved the location and the help we got from the owners to the staff. Great choice to stay in Marrakech! The only think is that on the 3rd floor the internet was intermittent at nights and the TV was hard to make it work. But we really didn't need it that much in this trip.
Response from Riad Itrane team on 7 Dec 2022
Dear Adolfo and John,We have been delighted to welcome and meet you both and to help you to have an unforgettable stay at tha riad and also at Marrakech.We are pleased that you enjoyed our service of all, the great location  and the cleanliness of the riad.It is a pity that you didn't ask us how to use the flat screen TV with all the international channels, we would have explained to you.We wish you all the best.Pat, Charlotte and all riad Itrane team

10/10 Excellent

magda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it! Fantastic location, very safe, immaculate, the staff were utterly charming, couldn’t recommend enough!
Response from Riad Itrane team on 10 Nov 2022
Dear Ms Magda,We were delighted to welcome and meet all of you.We are pleased to know that you enjoyed your stay at the riad with all of us. Thank you for your visit, for your kindness. We wish you all the best for all of you.Riad Itrane team

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Riad Itrane. From arranging transportation from the train station to the Riad, a lovely dinner on our first night, an excellent breakfast, and prime location in the heart of the medina, this place has it all. The staff here is very friendly, attentive and welcoming and made us feel very comfortable during our visit. The rooms are clean and well appointed a nice home away from home during our stay. I would highly recommend this to anyone looking to stay in Marrakech!
Stayed 4 nights in Oct 2022
Response from Riad Itrane team on 10 Nov 2022
Dear Mr Garett,Thank you for your visit and for your kindness. It has been a pleasure to welcome and to meet you and also to help you to have an unforgettable stay. We are pleased to read that you had an excellent stay at Riad and that you enjoyed our services, transportation the Riad,your room, the arrival dinner, breakfasts, and the location in the heart of the medina. The best compliment for us, is that you fell alike in your home away from home during your stay. We will be very happy to welcome you again.With our best wishes.

10/10 Excellent

Nasser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean, unique, and charming boutique hotel. Friendly English speaking staff.
Stayed 5 nights in Jun 2022
Response from Riad Itrane team on 4 Jul 2022
Thank you so much for your visit and for this very nice comment. It has been a pleasure to welcome you and to help you at the best. We wish you all the best and a good health.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Treasure of a Riad in Marrakesch
If you are going to Marrakesch I highly recommend staying at Riad Itrane. Tucked away in an alley right in the middle of the Medina, you will find a quiet, delightful Riad. I cannot begin to say enough about the staff here. There is nothing they won’t do to accommodate anything you may wish for. They are attentive, informative and just nice, kind people. We stayed in the largest suite, complete with its own courtyard, utterly charming. There is only one negative and that is the lighting in the bathroom. It is lit by one dim overhead light. But DO NOT let this stop you from staying at this gem of a place!
Stayed 4 nights in Jun 2022
Response from Riad Itrane team on 22 Jun 2022
We have been delighted to welcome and meet you both and now to read your very good review.Thank you for your kindness, we are pleased that you enjoyed your stay with all of us, and your Royale suite Electra and also that you consider the riad Itrane like a gem. We will see what you can do to improve the light in the bathroom,your satisfaction is our satisfaction. Maybe the pleasure to welcome you again and maybe this time with your family or your friends. We wish you a good come back to your country. With our best regards from all of us.

10/10 Excellent

Alexey, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Riad is an A property Close to el Fnaa square but on a quiet side street Safe and clean Spectacular staff - very helpful and accommodating. Nice pool for kids They made our stay memorable and we want to return to Marrakech
Stayed 5 nights in Jun 2022
Response from riad Itrane team on 18 Jun 2022
Thank you for having chosen our riad for your stay with your family. We have been delighted to welcome you and to help you to have a memorable stay. We are happy that your kids enjoyed the swimming pool, and you the great location of the riad, our service and also to read that you would like to return to Marrakech, we hope welcome you again. We wish you all the best in your life and we say you " see you again with great pleasure"

10/10 Excellent

Fotini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! My husband and I had an amazing experience. For one, the service and friendliness from the staff members is exceptional. They really go out of their way to make your time pleasant and as convenient as possible. The rooms were very clean with regular visits from the cleaning staff. It’s at a convenient location in the center of everything. I give this hotel 5 stars!
Stayed 4 nights in May 2022
Response from riad Itrane team on 18 Jun 2022
Thank you so much for your visit and for your kindness.It has been a real pleasure to help you to have an excellent experience of the life in our riad, of the Moroccan hospitality.we have been delighted to read this glowing comment. Your satisfaction is the best satisfaction for all of us.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, probably the best you can find. Location is unbeatable if you want to be central to the square, yet off it just enough to be quiet. Room was spacious, AC was so good, you could turn it into a fridge if you wanted. Breakfast was catered to your desire, and complimentary. I’d stay here again in a heartbeat. Literally the only problem I had was the shower head mount was half broken so it pointed almost straight down, making it a bit hard to shower. Didn’t really distract from our stay though, we didn’t ask for it to be addressed. I’d come back in a heartbeat
Stayed 4 nights in May 2022
Response from Riad Itrane team on 18 Jun 2022
Thank you for your visit, we were very pleased to welcome and meet you both. Thank you for this very nice comment.We are happy to know that you appreciated our service, the great location of the riad, your room and the air-con and also the breakfast. We regret that you didn't told us concerning the shower, we will have repaired immediately.Thank you so much for your kindness. We hope to see you again and we wish you all the best. Riad Itrane team

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad
Nice Riad easy to find. The staff is very helpful and the breakfast was good. Try the local omelette. Rooms are small which makes it hard to unpack and set things out tiny bedside tables with lamps an no room for charging your phones.
Stayed 2 nights in Mar 2022
Response from Riad Itrane team on 20 Mar 2022
It has been a pleasure to welcome and meet you both. We are happy that you appreciated our service, the breakfast with the berber omelette and the location of the riad very close to the famous square Jema El Fna. You have booked the room Galaxy, this is our smallest room but also cheapest one. It seems that you didn't saw it, but we have different plugs to charge your phone,. Thank you for your visit. We wish you all the best and maybe the pleasure to welcome you again. Riad Itrane team

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely riad - quiet, elegant but very close to jemaa el fnaa. Friendly and helpful staff, nice rooms, great food
Stayed 2 nights in Feb 2022
Response from Riad Itrane's team on 9 Mar 2022
Thank you for your kindness and for taking time to write this nice review. We have been delighted to welcome and meet you, your wife and your nice children. We are pleased that you enjoyed your stay at the riad, your suite Electra, and also the cook of Touria. Maybe the joy to welcome you again. With our best regards, we wish you all the best.

10/10 Excellent

Mira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great stay at Riad Itrane in November 2021. The Riad is tucked away on a side street right by the popular Jemaa El-Fna square which is convenient if you are interested in seeing a bit of the Marrakesh market culture without all of the direct chaos. This location is really convenient if you are interested in visiting a lot of the top spots in the Old City (walking distance from Koutoubia, Saadien Tombs, Jardin Secret, Maison de Photographia). It's also about a 40 min walk from El Jardin Marjorelle and the Medina Mall so all accessible! The service here was really top notch; Abdel was especially attentive and kind! He always made sure we had everything we needed. The breakfast here was really good as well as the tea. The terrace by our room was also a plus; great for seeing the sunrise/sunset or just relaxing outside after a long day. The Riad also provides transportation to/from the airport and can assist with tour booking if you need those services. Overall, would highly recommend this place! Great service, good value, great location.
Stayed 4 nights in Nov 2021
Response from riad Itrane's team on 17 Dec 2021
We have been very delighted to welcome you both and to take care of you, to help you to have a good stay in the riad and at Marrakech. we are pleased that you enjoyed the riad, your room, the breakfast... and also the great location of the riad to visit the main monuments. It has been a real pleasure to meet you. We wish you all the best for you two, a merry christmas in a few days. Abdou, Abdel, Seyfiane and all the team of riad Itrane

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First post pandemic stay.
When I was researching, this riad caught my attention because they named their rooms as stars what I like very much. We stayed 6 nights in the Elektra suite in early September 2021,I was told that we were the very first post-pandemic reservation since Morocco just opened to tourism few months ago, also a couple from California arrived after us . The property is beautiful, also the suite that owners kindly upgraded to us ,tasty decorated and confortable. It is incredible how the Moroccan architects could reach this level of seclusion just centimeters from the Medina Chaos, inside is a calm and fresh oasis. All the staff members were very attentive and fulfilled all our requests. Good and plenty breakfast, strong and reliable wifi and strong and reliable hot shower. Pool wasn't open but I believe it will be when they finish their reopening process. My only complaint is the same I do in every review which is the use of plastic water bottles, in this case I do not know how difficult can be to switch to reusable ones in Marrakech but any effort to accomplish it is priceless. In resume, it was a very pleasant stay, we will surely come back to enjoy the unique and exiting Moroccan life.
Stayed 6 nights in Sep 2021
Response from Riad Itrane's team on 1 Oct 2021
Dear Antonio,  It has been a great pleasure to welcome you and Christina. We have been delighted to receive guests like you, who are very kind and who share our  respect for the planet and take care of it by little daily care like shutting the light, the aircon.. when you are not in your room. We agree with your remark, we would like to don't use water for our guests in plastic bottles, but here it is not possible. However, we give all these bottles to an old woman who lives in the neighborhood, she sells them and so she wins a little money. We are happy to know that you have enjoyed your stay on the riad with all our little team and also the unique and exciting Moroccan life. Maybe the joy of welcoming you again in riad Itrane " le jardin des étoiles" .  We like to have the foot on earth and the head in the sky!

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a couple nights and really enjoyed our stay. The room was very clean and the staff were super super nice. They were very attentive and went above and beyond to help us getting around the town and even arranging a tour guide for us. We will certainly go back the next time we are in Marrakech
Stayed 2 nights in Sep 2021
Response from Riad Itrane team on 15 Sept 2021
Thanks for this very gentle review. We have been very delighted to welcome and to meet you both. It was a pleasure to help you at the best for enjoying your stay in our riad and to discover Marrakech city. We hope to see you again and we wish you an excellent travel in Morocco. All the best to you two from Abdou, Abdel, Sefiane and all...

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Riad experience
Amazing short break to this crazy city. The riad and staff made our stay for us. So attentive and genuinely caring. Highly recommended.
Stayed 3 nights in Feb 2020
Response from riad Itrane'team on 18 Mar 2020
Thank you for your visit and for this very nice comment. It has been a real pleasure to welcome and meet you and to help you to have an unforgettable stay. We wish you all the best and to stay healthy. riad Itrane's staff

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and great value!
What an amazing way to relax in Marrakech! Staff was incredibly helpful and pleasant and the food was delicious. Can’t stress enough how wonderful and welcoming the staff was to me. Also located in a quiet alley right near the Jama el f’na with easy access to all the nearby sites. Highly recommend to anyone visiting for a few nights.
Stayed 2 nights in Feb 2020
Response from Riad Itrane team's on 19 Feb 2020
Thank you for your visit and for your kindness. It has been a great pleasure to welcome and meet you. We are very delighted to know that you appreciated the riad, its location and also your stay at the riad with all of us. we are glad to know that we have been helpful for you. We wish you all the best in your life and maybe the joy to welcome you again.

10/10 Excellent

Peter&Emilie, Amsterdam, Holland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Riad, it was a beautiful place and the owners as well as the staff were so welcoming and friendly! We loved our room, the roof terrace and the breakfast area. We had a lovely romantic dinner in the Riad, really advisable! And also we became great advice about places to visit and restaurants to eat the other evenings.
Stayed 3 nights in Jan 2020
Response from Riad Itrane team's on 6 Feb 2020
Dear Emily and Peter, We were delighted to welcome and meet you. It has been a real pleasure to share some lovely moments with you. Thank you for your kindness, your enthusiasm, and your smile ,we are very happy that you loved all!!! With our warmest regards from all of us

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect break in a wonderful location
Just a short walk from the madness of the souk, Riad Itrane was a little oasis of calm and serenity in a city of hustle and bustle. From the moment we stepped in through the front door it felt relaxed, and Abdou, Abdul and Sufian were always on hand to help, advise and guide us through our stay. All the little seating areas throughout the Riad from the courtyards to the roof terraces, were beautifully and comfortably furnished, with enough areas to feel that you were truly private. Our dinner the first night was delicious and is well worth ordering so that you don't have to find somewhere good to eat before you've got your bearings. Breakfast every morning was never the same and all freshly cooked. We stayed in Etamine on the second floor, it had been set up as a twin for me and my friend and was perfect. My only slight criticism was the bed was a little too firm, but that's just personal preference. Everywhere was spotlessly clean and in good repair. All in all if you're looking for a home away from home, peaceful but 2 minutes away from the action, you can't go wrong with Riad Itrane
Stayed 4 nights in Jan 2020
Response from riad Itrane'team on 31 Jan 2020
Thanks a lot for your visit, it was a great pleasure to welcome and meet you and your friend. We are very happy that you enjoyed the riad, your room Etamine, the terrace, and the peacful atmosphere and the great location of the riad. For us it is the best compliment when a guest write that she feels like in her home. We are delighted to have been helpful for you both, to make your stay unforgettable.Laila and Touria are pleased to know that you apprecited their cooking and also their breakfast. Thanks for this wonderful review, we hope to welcome you again and also your friends. All our best wishes from all of us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from riad Itrane team's on 17 Jan 2020
Thank you for this excellent notation, we deduce that you enjoyed your stay at the riad and our service. Thanks for your visit and for your kindness. All our best wishes from all of us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went the extra mile all the time to make our stay super comfortable! Sweetest people ever. Thank you so much.
Stayed 4 nights in Jan 2020
Response from Riad Itrane team's on 21 Jan 2020
Thank you so much for your very kind message. It has been a pleasure to welcome you and meet you and also to make your stay unforgettable. We wish you all the best.

10/10 Excellent

Juho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Medina
Super nice oasis of peace in the center of Marrakesh medina. Loved the service, rooms, especially the decor, the way it feels park like (which btw. is what riad in general means). It feels quiet and calm, shooting after hustle and bustle in the streets of Marrakesh. The personnel is super friendly and helpful and they have a great breakfast. Warmly recommended.
Stayed 1 night in Jan 2020
Response from Riad Itrane's team on 14 Jan 2020
Thank you for your vist and for your kindness. it has been a great pleasure to welcome and meet you. Thank you for this very nice review, we are happy that you enjoyed the riad, its beauty, the peaceful atmoshere, the breakfast and our service and help. We wish you all the best and maybe the joy to welcome you again. All our best wishes from all of us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I tried to book this property and pay through Orbitz. It turned out my card company felt it was a fraudulent transaction and reached out for confirmation. In the interim, I then received numerous offensive emails from the Riad owner about why my card did not work and would I send my information back again through email. It was fortunate that this transaction was unsuccessful as we booked a different location which was stunningly beautiful and beyond all expectation. I continued to receive phone calls and offensive emails for the months leading up to holiday. I asked to stop correspondence and ignored them. They continued to contact me. I have no doubt it is a beautiful facility. Please note their feedback for others.
Stayed 5 nights in Nov 2019
Response from Charlotte & Patrice on 22 Nov 2019
Hello Mrs. Kerry, We have read your comment in anonymous but of course we know that you are the author of this opinion which is completely inaccurate. We never phoned you and never wrote an offensive message. We have simply reported a problem with your credit card, this is a precautionary measure that can be important to protect yourself from possible card theft. What you write is totally inaccurate, you know it and this written opinion while you have decided not to come home should not be published. We are very happy that your stay in Marrakech has been a real success. We wish you all the best.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Riad
This Riad is superb, excellent service and perfect location
Stayed 7 nights in Oct 2019
Response from Charlotte, Patrice et toute l'équipe.. on 8 Nov 2019
Dear Patrick, Thank you for your visit, for your kindness and for this review. It has been a great pleasure to share some moments and some nice conversation with you and your wife, in French, English...!!! With wish you all the best and maybe the pleasure to welcome you again. Avec nos plus cordiales salutations..

10/10 Excellent

nitzan, israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is beautiful property. great location and wondeful staff. we highly recomend staying at RIAD ITRANE
Stayed 4 nights in Oct 2019
Response from Riad Itrane'team on 23 Oct 2019
Thank you for your visit, It has been a great pleasure to welcome and meet you both.Thank you for your kindness and for this very nice review and to recommend riad Itrane to the others travelers. We wish you all the best with our warm regards.

10/10 Excellent

Aristotelis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb, calm, thoughtfully appointed Riad
Exceptional in every respect - from communications beforehand to location (very close to the central square yet so very quiet) to staff to quality of room. Breakfast was well-chosen and served in one of the courtyards. The room (Urantia) was ample, well-designed, with huge terrace/patio above. I have only positive things to say about this place and I will definitely stay there next time.
Stayed 4 nights in Aug 2019
Response from Riad Itrane team's on 20 Aug 2019
Dear Aristotelis, Thank you for this glowing comment. We were glad to have welcomed and met you both and to know that you liked the riad, its location close to the place jema El Fna and the main historical monuments, the calm of the riad, your suite Urantia, the breakfast and the service from all of us. We will be very happy to receive you during a future stay in Marrakech and we remain at your disposal with pleasure for your further needs We wish you all the best with our warmest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Riad Itrane is truly an amazing place. Everything including the room, location, staff and cleanliness was amazing. I highly recommend it!!
Stayed 3 nights in Aug 2019
Response from Riad Itrane team's on 14 Aug 2019
Dear Guest, Thank you for your review and for your kindness. We are happy that you enjoyed the riad as an amazing place, and also your room, the cleanliness, the location of the riad and also our service. it has been a pleasure to help you to have the best stay. We wish you all the best and maybe the pleasure to welcome you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and accommodating. The property is beautiful and peaceful. Highly recommend!
Stayed 4 nights in Jul 2019
Response from Riad Itrane team's on 31 Jul 2019
Thank you so much for your visit and for your kindness. We are pleased to know that you enjoyed our service and help and that you appreciated the beauty of the riad and its peaceful atmosphere. All our best wishes.