It is a 2.5 star hotel. DEFINITELY not a 5 star hotel. When checking in, the guy at reception desk started negotiating a different room, he said they did not have an upgrade, nontheless, he started offering 2 other paid options. We decided for a super premium room. It definitely needs a lot of maintance. The headboard has tears, floor is all scratched, wardrobe is missing pieces of cardboard, water was leaking from the WC, had to get people 3 different times to fix it, temperature control not very modern, all in all, not a 5 star hotel. Service, personnel, room, spa. I would definitely rate it a 2.5 hotel.