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Reviews of Be Live Experience Marrakech Palmeraie - All Inclusive

4 out of 5
Be Live Experience Marrakech Palmeraie - All Inclusive
Lot B6, Zone de Zahrat Annakhil, Marrakech

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 151 reviews" "
Rating 8 - Good. 51 out of 151 reviews" "
Rating 6 - Okay. 15 out of 151 reviews" "
Rating 4 - Poor. 10 out of 151 reviews" "
Rating 2 - Terrible. 10 out of 151 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Will

Travelled with partner
Liked: Cleanliness, staff & service
Pros: Polite staff, especially Abdul and Omar, good entertainment, free shuttle bus service. Cons: Bathroom smelt of sewage even after they said they had fixed it. Others were experiencing the same. They then admit they didn't know how to fix it! Dining hours are limited. Food is okay but is the same every day. Poor wifi other than in the main building.
Stayed 7 nights in Mar 2024

10/10 Excellent

Shiza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was amazing! Only problem we had were the mosquitos as my little one was covered in mosquito bites. Other than that everything else was perfect! The staff are so friendly and helpful, food and atmosphere were pretty decent too. The hourly shuttle service to the main centre was also a bonus. I would definitely go back again minus the mosquito problem.
Stayed 5 nights in Mar 2024

6/10 Okay

Douaa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2024

8/10 Good

JAMES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and staff really helpful. One issue was that dinning staff were not up to date with nut allergies and especially those that are not common. Really important.
Stayed 5 nights in Feb 2024

10/10 Excellent

Kateri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle to Marrakesh and great food stations all throughout the day not just in main restaurant times
Stayed 3 nights in Feb 2024
Response from Public Relations on 28 Feb 2024
Dear Kateri.We are delighted to read your delight regarding your experience with us, and thank you for taking the time to share it with us.I am very happy that our hotel and our service made such a good impression on you.We will pass on your nice compliments to all the staff.We hope to have the pleasure of welcoming you back soon at Be Live Experience Marrakech Palmeraie.Best regards.

8/10 Good

Wijaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Really good value for money. Good food and good rooms. Lot of activities to do at the hotel. Animation team is always smiling and chatty. Food choices were good too. Check in and check out needs to be improved- understaffed and too much forms to fill. Internet connection to the room was very poor - complained few times but no one attended. Nice vibe to the hotel. Highly recommend.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rumbi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the pride of the hotel. Highly professional, welcoming and impeccable customer service. Hasna is an asset to the team. The cuisine is 5*. For an all inclusive setup, the quality of the food and drinks for all meals are impressive, commend the Chefs greatly. Free transfers to town, sister hotel. Housekeeping coming early everyday, well done. Perhaps teas and coffee in the room/kettle would be an added touch. However, we highly recommend this property and good entertainment for children and adults in the evenings.
Stayed 6 nights in Dec 2023
Response from Public Relations on 13 Dec 2023
Dear Rumbi.Thank you for choosing Be Live Experience Marrakech Palmeraie and for sharing your exceptional experience with us. We are thrilled to hear that your stay exceeded your expectations.We appreciate your kind words regarding our staff. We will be sure to convey your compliments to them.We look forward to the pleasure of welcoming you back for another incredible visit.Best Regards,

4/10 Poor

Anthony

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel states its all inclusive but you get no water or anything in your room, you have to beg for towels for your room, everything at the hotel stops at 7pm so there is no nightly entertainment. If your first language is English then it will be hard to read what the food is..the dinning is very limited they have one restaurant that gets booked up so fast you are forced to eat at the buffet, there are flys everywhere in the food area, flys in the food and all over the eating areas. Our room had a terrible sewage smell we called the front desk they sent some one up to fix the issue and the smell came back and was on the second floor. For the price you pay you would think all inclusive means at least having water in your room not having to go to the bar to get bottles. The staff was helpful and friendly but the hotel it self was bad.
Stayed 4 nights in Aug 2023
Response from Public Relations on 3 Sept 2023
Dear Anthony,We would like to thank you for choosing our hotel and for taking the time to share with us your experience at our Be Live Experience Marrakech Palmeraie.We are delighted to know that you appreciated the customer service as well as the kindness of our staff, however We are saddening to read that our services was not to your full satisfaction.Regarding the entertainment, we invite you to regularly check online reviews to prove to yourself that our entertainment team offers various entertainment activities for children and adults during the day and night as well as a Kids club service.Regarding the a la carte restaurant, we would like to mention as you had been explained during your check in, that it is only included if the booking was up to 4 nights or more, with only one access per week, that should be book at the reception on spot on day before. we would like to inform you that our hotel strictly complies with national and international regulations and standards. HACCP checks are carried out continuously to monitor food safety risks and ensure high standards of quality and safety in general hygiene.We would like to bring your attention to the fact that we receive an international and worldwide customer base, therefore our menus are presented in both languages, English and French to meet our guests needs.We hope to have the pleasure of welcoming you again in the future so that we can provide you with a perfect vacation experience.Sincerely

8/10 Good

Hajar el

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a suite and it was very spacious and clean and also the bed is very comfortable. The only negative point about the hotel is the buffet. The food options are very limited and the quality is not really good. During the 4 days i spent you find the same food selection
Stayed 4 nights in Aug 2023
Response from Public Relations on 27 Aug 2023
Dear Hajar .Thank you for sharing your review and for choosing our hotel Be Live Experience Marrakech Palmeraie for you stay in Marrakech .We aim to deliver only the highest standards of personalised guest service and we really appreciate your sharing your experiences so we have the opportunity to learn and improve.We are pleased to read you enjoyed your stay and sincerely hope we have the chance of welcoming you back in the future.With best regards.

10/10 Excellent

Marietta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were respectful and very helpful. There was an activity planned for every day. The food was really good. Absolutely try the mint tea. Very clean and go exploring the property - they have some really quiet and secluded spots. Definitely highly recommended.
Stayed 5 nights in Jul 2023
Response from Public Relations on 28 Jul 2023
Dear Marietta .A very warm thank you for your generous comment following your recent stay with us.We are delighted to read that you enjoyed all aspects of your stay, Be sure that your satisfaction is our biggest priority and we are very happy to have reached yours. Our staff does its best every single day to provide you a unique and excellent service.Looking forward to welcoming you again soon at the Be Live Experience Marrakech Palmeraie .Sincerely,

2/10 Terrible

Ashley

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 4 nights in Apr 2023

10/10 Excellent

Murdina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this resort are the friendliest and most helpful People, absolutely fantastic everywhere around the resort. Really felt welcomed. Only negative is that I didn’t feel Well the last couple Of days and there was no where in the hotel or around the area to get painkillers! I had to go and see the nurse to explain the symptoms in order to get any painkillers but other than that - an excellent stay with amazing staff
Stayed 7 nights in Feb 2023
Response from Public Relations on 4 Mar 2023
Dear Murdina,It gives us so much pleasure to read of your wonderful experience whilst staying at Be Live Experience Marrakech Palmeraie.Your compliments about us are valuable to us and be assured that our team have been informed of your positive feedback. Our guests’ satisfaction is our number one objective and our team works on every detail to make your experience memorable and unique.We hope to have the pleasure of welcoming you again.Best regards,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Lovely hotel- nice food but we only had a very short stay. Clean, spacious rooms with warm showers. Staff very friendly and accommodating for our young baby. Only small negative - Children’s pool not warm for this time of year but other than that we had a lovely stay!
Stayed 1 night in Feb 2023
Response from Public Relations on 14 Feb 2023
Dear Laura.We would like to thank you for sharing with us your recent experience at our hotel, it is an honor to welcome you at Be Live Experience Marrakech Palmeraie.We are happy to hear that you enjoyed your stay with us. It makes us glad to know that the service provided during your stay lived to your expectations. Rest sure that your lovely words are shared with the whole team especially .We extend you our sincerest regards and look forward welcoming you back very soon during your next visit to Marrakech.Sincerely,

8/10 Good

MR MOHAMMED Z

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

6/10 Okay

Sabin, New Milford

Stayed 5 nights in Nov 2022

4/10 Poor

Ricardo

Stayed 5 nights in Oct 2022

2/10 Terrible

Yulia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Service is 0. Our room was not ready for 3 pax. Need to beg them to bring till 01 am. So far from 4 stars !!
Stayed 2 nights in Oct 2022
Response from Public relations on 1 Nov 2022
Dear Guest,Thank you very much for taking the time to write a comment about your experience at our hotel. However, we are really sorry, that you have been disappointed with our services. Rest assured that this does not reflect our service standards and that we will monitor the situation with our entire team. Our goal is to offer high quality hospitality to every guest every stay, from arrival to departure.We hope that during your next visit to Marrakech, we hope to welcome you again to the Be Live Experience Marrakech Palmeraie to prove to you that we are really passionate about customer service. Best regards,

10/10 Excellent

Joynul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service friendly staff ❤️ We going again soon ❤️
Stayed 7 nights in Aug 2022
Response from Relation Public on 8 Sept 2022
Dear Valued Guest, We would like to thank you for sharing with us your recent experience at our hotel, it is an honor to welcome you at Be Live Collection Marrakech Adults Only.We are happy to hear that you enjoyed your stay with us. It makes us glad to know that the service provided during your stay lived to your expectations. Rest sure that your lovely words are shared with the whole team members. We extend you our sincerest regards and look forward welcoming you back very soon during your next visit to Marrakech.Sincerely,

10/10 Excellent

Damion, Lawnside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly atmosphere
Stayed 6 nights in Jul 2022

10/10 Excellent

Sami

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
On a sejourné en famille, tout etait super sympo. Petit bémol, y avait les mouches lartout même au restaurant.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Great hotel...location is not great as it is far away from any shops etc, saying that there is a shuttle to jemma al fina. Its a very laid back hotel, reception staff were kind enough to upgrade us to pool view. Animation and entertainment is limited but staff are polite.
Stayed 2 nights in Mar 2020
Response from Mounia on 13 Mar 2020
Dear Guest, We would like to thank you for taking the time to reviewing our hotel Be Live Experience Marrakech Palmeraie. What a pleasure to read that you appreciate our hotel, and the staff Thank you also for bringing some important points to our attention. Constructive remarks such as yours are always the source of our improvement. We look forward to welcoming you back again soon. Warm regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and facilities are in a good condition. It is family Friendly. Staff are very attentive. Good cuisine as well.
Stayed 5 nights in Jan 2020
Response from Mounia on 7 Jan 2020
Dear Costumer, Thank you for sharing with us your feedback after your stay among us in Be Live Experience Marrakech Palmeraie. We are delighted you had a very wonderful stay with us; that you relaxed and had fun, Rest assured that we will be passionately waiting to receive you back again really soon. Warm regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean nice hotel, fairly modern, great shower. As it was off season we had the run of the place and it is hard to say how the place would be in a busy period. The window looking from the bedroom into the shower was slightly strange. Handy free shuttle bus into the centre of Marrakech was very useful. Ghizlane the customer service liaison went above and beyond by arranging a special Birthday meal at the restaurant as a gift from the Be Live Expericence. The food was gorgeous and made the visit all the more memorable. Thankyou.
Stayed 3 nights in Dec 2019
Response from Mounia on 25 Dec 2019
Dear Guest, We would like to thank you for your very kind review about our hotel. We are very delighted that you carried back pleasant memories following your stay in Marrakech. It was pleasing to read that you enjoyed all aspects of the hotel from the moment you arrived to the day of your departure. We are very pleased to know that the service we offer met your expectations. Positive feedback such as yours is always motivating us to continue to strive for excellent service. Please rest assured that your kind words will be shared with our entire team. Thank you once again and we are looking forward to welcoming you back soon! Kindest regards,

6/10 Okay

OTMANE

Travelled with family
Liked: Property conditions & facilities, room comfort
Good Hotel for stay . Gym open very late and close 3 hours the middle of the day !!! and also close early the afternoon !! For food ,it doesn't seem so tasty comparing to other Hotels with the same concept in Marrakech .
Stayed 3 nights in Nov 2019
Response from Mounia on 8 Nov 2019
Dear Otmane, We would like to thank you for taking the time to share your thoughts on our hotel Be Live Experience Marrakech Palmeraie . We are very happy to read that you had a pleasant stay with us and that you appreciated hotel, the pool and our staff. However, we regret to read that you have not found our buffet restaurant quite diverse although we always receive great food reviews saying it is tasty and varied. We take note of your remark and make sure to make improvements to the underlined point. We hope to welcome you again to the Be Live Experience Marrakech Palmeraie to prove to you that we are really passionate about customer service. Best regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a small resort so quite cosy. Staff are excellent. There are a lot of food options and it changes a little every day. The pool itself is small but was never too busy. We had a standard room and it was quite spacious.
Stayed 3 nights in Nov 2019
Response from Mounia on 7 Nov 2019
Dear Guest, We highly appreciate you having taken the time to share your valuable comments with us. We are thrilled that our staff did their best to serve you and to make sure that you spent a great moment between us, our aim is to create long term relationships with our guests and your feedback is therefore incredibly motivating for us all. We sincerely thank you again for your time to leave a feedback. We are looking forward to welcoming you back here soon. Sincerely.

6/10 Okay

NADIR

Liked: Cleanliness
bed is not comfortable.
Stayed 2 nights in Oct 2019
Response from Mounia on 22 Oct 2019
Dear Nadir, We thank you very much for this great comment through Expadia after your last stay in our Be Live Experience Marrakech Palmeraie. Thank you for choosing Be Live Experience Marrakech Palmeraie to spend your holidays. We are delighted to read that you enjoyed our receptionist Hala. Rest assured that what you have lived does not reflect our service standards and that we take into account your remark. Our goal is to offer high quality hospitality to every guest throughout their stay. We hope to welcome you again! Best regard,

10/10 Excellent

Amel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not hesitate one second just book it.We stayed 10 nights with all my family and childs and it was the best all inclusive hotel in marrakech that we tried.The food and pasteries were excellent yes excellent, and for each meal new foods and pasteries.The room were very Well cleaned.All.the staff was kind.You have a free shuttle all the day to go and back to the city.I highly recommend you this hotel you will not be disapointed but surprised by the quality and services of this hotel.They have the best pastry chief of Morocco a big thanks to Mouhad (pastry chief) and Salah (restaurant manager) and Rachid (snack bar) and Pitchou (animator and the best dancer of Morcco) and Mamadou .
Stayed 2 nights in Oct 2019
Response from Mounia on 13 Oct 2019
Dear Amel, Thank you very much for having selected Be Live Experience Marrakech Palmeraie your hotel for your recent visit to Marrakech. Thank you for the kind comment that you shared with us following your stay among us. we were thrilled that you had a fantastic time with us and our service had lived up to your expectations. We will also be glad to share your kind words with our entire team. We hope to have the pleasure of welcoming you again in the future, Warm regards,

10/10 Excellent

Chahua, Rabat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super the stuff, the room, the food only that the pool was a little bit too small
Stayed 3 nights in Oct 2019
Response from Relations publique on 8 Oct 2019
Dear Guest, Thank you so much for taking the time to write a comment about your experience in our hotel Be Live Collection Marrakech Adults Only. It is a pleasure to know that you appreciate the hotel, and the great food and the staff. We appreciate having you as our guest, and we look forward to your return visit. Thank you again for your amazing review. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Mounia on 8 Oct 2019
Cher Client, Les équipes du Be Live Experience Marrakech Palmeraie et moi-même vous remercions vivement de ce charmant commentaire. Le confort et le bien-être de nos clients étant au cœur de nos priorités, nous sommes fiers d’avoir su vous satisfaire et serions enchantés de vous accueillir à nouveau prochainement. Chaleureuse salutations,

8/10 Good

OluwaToyin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Mounia on 24 Sept 2019
Dear Oluwa, Thank you very much for staying with us recently and for sharing your feedback online. We are so happy that you enjoyed your stay with us, that you found our hotel property and facilities. We were thrilled that you had a great time with us and we certainly hope that we will see you again in the future. Regards.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are accommodating to all our requests - the cleaners are especially exceptional!
Stayed 6 nights in Aug 2019
Response from Mounia on 3 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback regarding your experience at the Be Live Experience Marrakech Palmeraie. We are very pleased you have enjoyed your time, as well as our friendly staff and the cleaners of our hotel. We hope to have the pleasure of welcoming you back again to our hotel Be Live Experience Marrakech Palmeraie. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff were great. Very clean but not 4 star as billed, more like a solid 3. Very noisy drum and base music blasting out around the pool all day and every evening until midnight.
Stayed 5 nights in Jul 2019
Response from Mounia on 12 Jul 2019
Dear Guest, Thank you for taking the time to share your feedback regarding your experience at the Be Live Experience Marrakech Palmeraie. We are very pleased you have enjoyed your time, as well as our friendly and profisionnel staff. Be sure that we consider your review and we hope to have the pleasure of welcoming you back again to our hotel Be Live Experience Marrakech Palmeraie. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Mounia on 20 Jul 2019
Dear Guest, Thank you for choosing Be Live Experience Marrakech Plameraie. We are happy to know that you enjoyed your time with us. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Yassine U at the reception was the best and the Gift shop !! 💯the best ! The rest not so good I would not suggest this hotel to anyone .. thank you to Yassine and the Gift shop
Stayed 6 nights in Jun 2019
Response from Public Relation on 10 Jul 2019
Dear Guest, Thank you very much for having selected Be Live Collection Marrakech Adults Only as your hotel for the recent trip that you undertook to Marrakech. Thank you for the detailed comment that you took the time to share following your stay among us. We are saddened to read that our service hadn’t lived up to your expectations. We care passionately about our guests ’feedbacks and remarks, in order to improve the quality of our service. We certainly hope that we will have the pleasure to welcome you again in the future to witness our improvement. Best regards,

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and nice hotel
Very nice hotel and very good food. Located bit away from city but took 20 minutes only from airport. All inclusive option is very good and lot options to choose from. Friendly staff and smiling faces are added advantage. Snacks and drinks served all day. Rooms are comfortable. Only issue is the bathroom have glass windows which can be looked over from the bed. Not suitable for family with kids finding toilets seen from the bed. Needs blinds or curtains inside the bathroom.
Stayed 1 night in Dec 2018

8/10 Good

Jackson

Liked: Cleanliness, staff & service, room comfort
Great as b&b, not all inclusive. 3*
Arrived at the airport and had arranged a transfer to pick us up, this was 15 minutes late but arrived after I called the hotel. Comfortable transfer to the hotel and an early check in, the room however wasn’t great. The room itself had two beds which was great as well as bedside electric outlets which is good as well as WiFi. Shower was very strong also. Negative on the room 1109: window from bedroom from bathroom, this should be smoked/frosted glass. Crack in wardrobe mirror, broken hand towel rail, flickering mirror light, minibar unstocked (not even water), no coffee making facility. The main dining area was spacious with many salad and hot options, no complaints however it would get boring after 1 week, we stayed 4 nights. A la carte was unfortunately not used as it was only open certain days. Pool was heated and clean, many chairs available, no need to reserve chairs etc. 200dh/£20 reservation for towels, 500dh/£50 reservation for the room also. Staff were the highlight of the stay with the likes of smiley, zag & nesrine. Overall the hotel is good to be used as a B&B however to stay there all day (we didn’t) I think you would die of boredom. Hotel shuttle was good and on time to the centre however we never took it back to the hotel as the times weren’t great. More mid day options would be good, however you can take a taxi for 100dh in the day, 150dh at night. Hotel overall 3/5, staff 5/5. Definitely needs a handyman to upkeep the rooms.
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nightmare @ 3 o'clock in the morning.
@ 3 o clock in the morning all electricity went off. Airconditioning also water also. We woke up because of the heat in the room. I went to the lobby and they could do is laugh because I explained out situation. Beside of this the hotel is nice and clean. Maybe they could do something about the 100s of flies in the restaurant.
Stayed 1 night in Sep 2018

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food Poisoning and poor service
Stayed for 1 day and got Food poisoning, was ill for 3 days of my honeymoon. Sometimes things like this happen but after telling them they offer no compensation and didn’t even apologize. It was the only place I ate or drank that day so couldn’t have been anywhere else. Very disappointed in the hygiene but more disappointed in the poor response and service
Stayed 1 night in Sep 2018

6/10 Okay

David, London

Liked: Room comfort
Disliked: Staff & service
Ok but a lot to learn
Don't know since when this hotel is actually open but its obvious that it needs some changes. From the not very polite staff at the reception to the credit card pre-authorization to use hotel pool towels. The all-inclusive food was ok but Myself and my Wife end up with stomach problems. Also, it was just always the same food every single day. I think on Friday there was a thematic dinner but that was it. The pool area is also very "loud" the music is constantly loud but my headphones were a great help there. There are lots of incongruences, for instance, sometimes the kid's pool was closed at 5 sometimes at 6 or even close to 7pm. There is also a restaurant that open only on random days (the days they tell you its open is not correct). Also, the main pool is too small when the hotel is full. There are positives though, the hotel infrastructure was new and nice done. The kids club space is well organized but the kids have no activities nor it is willing to engage with kids using foreign languages. My room was quite big and well presented. Overall the resort is not bad but there some critical annoyances. Majority of the staff don't speak English so don't expect much interaction if you are not fluent in French.
Stayed 7 nights in Sep 2018

8/10 Good

Georgia

Fun and lively hotel
My boyfriend and I stayed at Be Live for a week at the beginning of September. Reception staff: We found the reception staff to be very unhelpful and did not welcome us to the hotel. E.g. when we asked about the shuttle bus we were told about the times but not told we needed to book. Room: The room was lovely and a good size. It would have been nice to have a mirror over the desk and more light in the bedroom is needed. Again a nice size bathroom however there was a window between the bathroom and bedroom this meant that if my boyfriend or I got up in the night light would shine into the bedroom. Food and drink: The food was great. There was lots of variety, I’m a vegetarian and had no difficulty finding something to eat. In addition, there were great bar snacks - more of a meal actually! We felt it may have been better to have food available throughout the day rather than having to order it. There were plenty of drink options including cocktails. However, the flies at meal times and by the bar did irritate us. We feel the hotel could try to combat this in some way. Pool and entertainment: The pool was great and there were always sun beds available. Initially the loud music did annoy us, however we began to enjoy the fun the entertainment staff had with the guests - young and old. The entertainment staff were honestly amazing and seemed to work all hours of the day!
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
family holiday
I had my recent stay in this resort with my wife and two kids. I understand this hotel is only 1 years old and may be still be struggling with teething problems. MY main issue was with the language barrier I’m a Moroccan myself who speaks fluent French and Arabic but my wife and children do not speak French at all! All entertainment was catered for the French and my children felt left out and could not participate or join in with the activities which is a massive shame as I spent £3000 in this hotel my children would ask to go there room or stay in the lobby so they could speak to there friends back in London. Other than that the food was fantastic, pool was nice and clean it was immaculate the cleaners were polite and so professional and a overall well built complex. The only issue is if travelling here and speaking Spanish , English , Portuguese etc you may run into difficulties as I’ve explained earlier!!!!!
Stayed 9 nights in Aug 2018

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good enough
Brand new built hotel. But made to a budget with no thought to the final result. Soulless and sterile. Staff can be hit and miss. Being served at the bar with the bar tender just saying "What" is not the best experience. Lots of bugs around also plus a stinky on site farm
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good choice for families with kids
The hotel is a good choice for families with young kids and for the price it's worth it. What I appreciated less is that you get to pay at the checking time and deposit a guarantee for pool towels. But overall, I would recommend it and go back if visiting Marrakech with my child.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March Break
A small hotel very well run by smiling courteous and professional staff. Good food and drink,very clean with cleaners visible from early morning until the evening. All staff are multi lingual and happy to chat. The animation team are excellent led by 'Johnny' !

8/10 Good

Tayo, new hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort removed from the city
I didn’t realize this was a resort before I showed up. It is an all-inclusive, which was fantastic. The staff was super helpful, except Expedia check-in was long and a pain in the butt. Outside of that, the rest of the staff was very helpful and kind. The restaurant was good, with a snack bar available as well. There were a lot of family with kids so if you want a kidless vacation, there’s the adult only Be live alternative. Rooms was clean and very well kept. Smelled lovely walking in for the first time. Wish the gym was open 24/7. Opening at 7:30am was a bit of an inconvenience. Also this hotel is far from the city and quite new so my taxi driver had trouble finding it. Get clear directions before setting out.
Stayed 1 night in Mar 2018

10/10 Excellent

Shaheda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel in Palamarie Marrakech
Very nice hotel with good facilities. The hotel is very clean and the staff are very attentive and very helpful. I would definitley recommend this hotel to anyone. I would say it is better than some international 5* hotels.
Stayed 4 nights in Jan 2018
Response from Mounia on 7 Feb 2018
Dear Shaheda, What a pleasure to receive such a wonderful comment with an excellent score. We are delighted to read that you enjoyed the services provided in our hotel, the comfort of our rooms and the helpfulness and professionalism of our staff. It is also a great pleasure to know that you appreciated the cleanliness of our establishment. Our teams are always doing the best they can to ensure that the guests live a magnificent experience during their stay with us. Rest assured that your kind words are shared with the entire team and read with pride. We look forward to the pleasure of welcoming you back again to our Be Live Experience Marrakech Palmeraie Hotel. Best regards

10/10 Excellent

Farzana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
Very nice hotel - clean, attentive staff, good service. Bar drinks were very good, although the buffet could have more variety. There is a daily shuttle bus into the town centre at several times which is convenient. the staff go above and beyond to provide the best service and are always helpful.
Stayed 4 nights in Jan 2018
Response from Mounia on 7 Feb 2018
Dear Farzana, Thank you so much for taking the time to give us this detailed and nice review. All team Members are encouraged to ensure that our valued guests leave with a wonderful experience of the time spent with us, and we are very delighted to read that you enjoyed great moments with us and that you appreciate the hard work of our staff, the cleanliness of our establishment and all the provided services. Thank you also for bringing some points to our attention. We are all looking forward to welcoming you back to Be Live Experience Marrakech Palmeraie. Warm regards