Ratings based on 55 verified reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 12-Jul-2019
Staff were great. Very clean but not 4 star as billed, more like a solid 3. Very noisy drum and base music blasting out around the pool all day and every evening until midnight.
Comment from Hotel Management
12-Jul-2019 by Mounia, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback regarding your experience at the Be Live Experience Marrakech Palmeraie. We are very pleased you have enjoyed your time, as well as our friendly and profisionnel staff. Be sure that we consider your review and we hope to have the pleasure of welcoming you back again to our hotel Be Live Experience Marrakech Palmeraie. Best regards,
1 out of 5
by a verified traveller

Posted 28-Jun-2019
Yassine U at the reception was the best and the Gift shop !! 💯the best ! The rest not so good I would not suggest this hotel to anyone .. thank you to Yassine and the Gift shop
Comment from Hotel Management
10-Jul-2019 by Public Relation , Hotel Management
Dear Guest, Thank you very much for having selected Be Live Collection Marrakech Adults Only as your hotel for the recent trip that you undertook to Marrakech. Thank you for the detailed comment that you took the time to share following your stay among us. We are saddened to read that our service hadn’t lived up to your expectations. We care passionately about our guests ’feedbacks and remarks, in order to improve the quality of our service. We certainly hope that we will have the pleasure to welcome you again in the future to witness our improvement. Best regards,
4 out of 5
by a verified traveller

Good food and nice hotel

Posted 22-Dec-2018 on Hotels
Very nice hotel and very good food. Located bit away from city but took 20 minutes only from airport. All inclusive option is very good and lot options to choose from. Friendly staff and smiling faces are added advantage. Snacks and drinks served all day. Rooms are comfortable. Only issue is the bathroom have glass windows which can be looked over from the bed. Not suitable for family with kids finding toilets seen from the bed. Needs blinds or curtains inside the bathroom.
4 out of 5
by a verified traveller

Great as b&b, not all inclusive. 3*

Posted 20-Dec-2018 on Hotels
Arrived at the airport and had arranged a transfer to pick us up, this was 15 minutes late but arrived after I called the hotel. Comfortable transfer to the hotel and an early check in, the room however wasn’t great. The room itself had two beds which was great as well as bedside electric outlets which is good as well as WiFi. Shower was very strong also. Negative on the room 1109: window from bedroom from bathroom, this should be smoked/frosted glass. Crack in wardrobe mirror, broken hand towel rail, flickering mirror light, minibar unstocked (not even water), no coffee making facility. The main dining area was spacious with many salad and hot options, no complaints however it would get boring after 1 week, we stayed 4 nights. A la carte was unfortunately not used as it was only open certain days. Pool was heated and clean, many chairs available, no need to reserve chairs etc. 200dh/£20 reservation for towels, 500dh/£50 reservation for the room also. Staff were the highlight of the stay with the likes of smiley, zag & nesrine. Overall the hotel is good to be used as a B&B however to stay there all day (we didn’t) I think you would die of boredom. Hotel shuttle was good and on time to the centre however we never took it back to the hotel as the times weren’t great. More mid day options would be good, however you can take a taxi for 100dh in the day, 150dh at night. Hotel overall 3/5, staff 5/5. Definitely needs a handyman to upkeep the rooms.
3 out of 5
by a verified traveller

Nightmare @ 3 o'clock in the morning.

Posted 29-Sep-2018 on Hotels
@ 3 o clock in the morning all electricity went off. Airconditioning also water also. We woke up because of the heat in the room. I went to the lobby and they could do is laugh because I explained out situation. Beside of this the hotel is nice and clean. Maybe they could do something about the 100s of flies in the restaurant.
1 out of 5
by a verified traveller

Food Poisoning and poor service

Posted 12-Sep-2018 on Hotels
Stayed for 1 day and got Food poisoning, was ill for 3 days of my honeymoon. Sometimes things like this happen but after telling them they offer no compensation and didn’t even apologize. It was the only place I ate or drank that day so couldn’t have been anywhere else. Very disappointed in the hygiene but more disappointed in the poor response and service
3 out of 5
by a verified traveller from London

Ok but a lot to learn

Posted 09-Sep-2018
Don't know since when this hotel is actually open but its obvious that it needs some changes. From the not very polite staff at the reception to the credit card pre-authorization to use hotel pool towels. The all-inclusive food was ok but Myself and my Wife end up with stomach problems. Also, it was just always the same food every single day. I think on Friday there was a thematic dinner but that was it. The pool area is also very "loud" the music is constantly loud but my headphones were a great help there. There are lots of incongruences, for instance, sometimes the kid's pool was closed at 5 sometimes at 6 or even close to 7pm. There is also a restaurant that open only on random days (the days they tell you its open is not correct). Also, the main pool is too small when the hotel is full. There are positives though, the hotel infrastructure was new and nice done. The kids club space is well organized but the kids have no activities nor it is willing to engage with kids using foreign languages. My room was quite big and well presented. Overall the resort is not bad but there some critical annoyances. Majority of the staff don't speak English so don't expect much interaction if you are not fluent in French.
4 out of 5
by a verified traveller

Fun and lively hotel

Posted 08-Sep-2018 on Hotels
My boyfriend and I stayed at Be Live for a week at the beginning of September. Reception staff: We found the reception staff to be very unhelpful and did not welcome us to the hotel. E.g. when we asked about the shuttle bus we were told about the times but not told we needed to book. Room: The room was lovely and a good size. It would have been nice to have a mirror over the desk and more light in the bedroom is needed. Again a nice size bathroom however there was a window between the bathroom and bedroom this meant that if my boyfriend or I got up in the night light would shine into the bedroom. Food and drink: The food was great. There was lots of variety, I’m a vegetarian and had no difficulty finding something to eat. In addition, there were great bar snacks - more of a meal actually! We felt it may have been better to have food available throughout the day rather than having to order it. There were plenty of drink options including cocktails. However, the flies at meal times and by the bar did irritate us. We feel the hotel could try to combat this in some way. Pool and entertainment: The pool was great and there were always sun beds available. Initially the loud music did annoy us, however we began to enjoy the fun the entertainment staff had with the guests - young and old. The entertainment staff were honestly amazing and seemed to work all hours of the day!
3 out of 5
Recommended
for Everyone
by a verified traveller

family holiday

Posted 24-Aug-2018
I had my recent stay in this resort with my wife and two kids. I understand this hotel is only 1 years old and may be still be struggling with teething problems. MY main issue was with the language barrier I’m a Moroccan myself who speaks fluent French and Arabic but my wife and children do not speak French at all! All entertainment was catered for the French and my children felt left out and could not participate or join in with the activities which is a massive shame as I spent £3000 in this hotel my children would ask to go there room or stay in the lobby so they could speak to there friends back in London. Other than that the food was fantastic, pool was nice and clean it was immaculate the cleaners were polite and so professional and a overall well built complex. The only issue is if travelling here and speaking Spanish , English , Portuguese etc you may run into difficulties as I’ve explained earlier!!!!!
3 out of 5
by a verified traveller

Not good enough

Posted 03-Jun-2018 on Hotels
Brand new built hotel. But made to a budget with no thought to the final result. Soulless and sterile. Staff can be hit and miss. Being served at the bar with the bar tender just saying "What" is not the best experience. Lots of bugs around also plus a stinky on site farm