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Reviews of Appart-Hotel EZZAHIA by HMS

3 out of 5
Appart-Hotel EZZAHIA by HMS
Avenue Abdelkrim El khatabi Guéliz, Marrakech

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 107 reviews" "
Rating 8 - Good. 32 out of 107 reviews" "
Rating 6 - Okay. 29 out of 107 reviews" "
Rating 4 - Poor. 11 out of 107 reviews" "
Rating 2 - Terrible. 12 out of 107 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Keri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay. On the main road - easy access to public transportation to take you into the Médina. Super clean with friendly staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Keri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location, friendly staff, ample room and so clean! I was really surprised by how clean it was because of prior reviews. They have definitely taken it as constructive criticism! Only thing that I could see being an issue for others is the road noise. You hear a ton of traffic from the rooms facing the highway. I’m not a light sleeper so it didn’t bother me, but I could see it being a problem for some.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Dirty shower curtains low loo pressure. Reception needs upgrade
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

adam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location, practical for family long stay in Marrakech, the rooms need lots of attention to details, kitchen is totally empty! not even glasses in there! no shower curtain! no shower head holder, no place to hang the towels, mirror light was out, bed room had no door nob in the inside so if the door closed you would be looked in inside! breakfast very average, packaged orange juice, no napkins….. easy fixes but need to be done!
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
They Rented our Paid, Confirmed & ranteed Suite!
We were a family of 4, parents and 2 little ones. We paid for an apartment/suite. Hotels.com confirmed it was paid, confirmed & guaranteed . Upon check in, the receptionist told us our apartment was rented to someone elses and to either take 2 rooms and go elsewhere. Our ill child needed both parents present at all times but they could care less. Never again! Unreliable staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

8/10 Good

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Stayed 6 nights in May 2018

10/10 Excellent

Katri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

kaly, Florida

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service
This property doesn’t provide the guest the access to the air Cinditioning . I have to go down to the front desk to ask why the air conditioning is not working . The told me that they will send somebody to fix it for me, but the guy came with the remote controle. He turned the IC on but he kept that remote control with him .
Stayed 1 night in Apr 2018
Response from abdelfatah on 25 Apr 2018
hello thank you for boking hotel ezzahia.about your question i think you change your room quielcly becouse you air condition it is not working .

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap no frils hotel
My stay at Ezzahia hotel was very good and comfortable .The hotel staff were very helpful whenever I required assistance. Overall my stay has been excellent and would definitely recommend this hotel.

10/10 Excellent

Fouad

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

David, Uk

Liked: Staff & service, property conditions & facilities, room comfort
Hotel close to everything
Stayed here for 1 night and wished i had of spend more time there as it was so central to everything shops, restaurants and even a bus stop a few meters up from the hotel but everything was within walking distance the rooms are very basic but for £23 a night was fine, it even has a large lovely swimming pool which is very private. The staff were really friendly and nice and gave great customer service. i did'nt get to try the food as i was only there for one night and was leaving at 4.30 for the airport the next day and to my surprise they offered to get me a taxi to take me to the airport which not many hotels would do. i'm going back again in 8 weeks and i think i will stay here for the duration of my trip what has made this hotel is the location and the staff and the price
Stayed 1 night in Mar 2018

8/10 Good

Katri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
We needed a decent place to stay for a night and this was a great deal for the money. The beds were clean and the room was spacious. Yes, the bathroom could maybe use some renovation, but again, for the money we spent it was a good deal. I would stay here again for a short-term stay. The area is also good with some really good restaurants and bars.
Stayed 1 night in Feb 2018

8/10 Good

Massy, London

Liked: Cleanliness, staff & service
Value for money
We stayed for 8 nights and switched rooms 3 times! Our first rooms was big and excacly what we wanted, however we had two single beds side by side and it wasn't really comfortable for couples. We have had a double bed in the 2nd room but the heater was not working and it was cold at nights. At last we have been offered to go back to the bigger rooms with single beds or another double room with little tiny shower, we took the double room. The staffs are very kind and helpful. The room cleaning is also done every day. The location is great with near by supermarkets and cheap restaurant. Get bus number 1 for 4 dirham "Cash payment are accepted" to Midina and back to hotel and avoid taxi drivers!
Stayed 8 nights in Dec 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel in Marrakech
I enjoyed my stay here. As a couple of other reviewers have commented, the decoration is a little tired and it does not look quite as smart as the photos. But it's very comfortable and clean. I particularly appreciated having a thick duvet as Marrakech does get cold overnight in winter. Tons of hot water in the shower and good wifi speed. The Ezzahia is quite a long walk from the Medina - probably about 45 minutes from the Djema el Fna square - but it's quite a pleasant walk through the new town that takes you past lots of shops and restaurants. It's about a 10 minute walk to the station, and about 15 minutes walk from the nearest airport bus stop (at the Carre Eden shopping centre).
Stayed 5 nights in Dec 2017

10/10 Excellent

wahid, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel, great staff!
Hotel is in a great location and the staff are amazing especially Abdul! Had a great stay here! Nice large rooms
Stayed 7 nights in Nov 2017

2/10 Terrible

Anwar , Marrakech

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lies
What you see in pictures not like that at all... No WiFi working in rooms and I have changed 5 rooms in 2 days.... I will not use it again and I will tell my friends to not use it....
Stayed 4 nights in Nov 2017

8/10 Good

MAMADOU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2017

6/10 Okay

naznin, london

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to everything
Upon arrival the hotel was tricky to find , however when found we checked in to find the room filthy so we changed room. Room 51 was not best of condition but we stayed for 3 nights. Hotel lacks basic essentials such as iron n blow dry , which lead me to use my straightener to try uncrease my clothes. Cleaners stopped cleaning room after two days which we found strange. Staff were friendly and attentive however. Last night we got upgraded to room 63 and it was exactly how we wanted the room from the start. Hotel is close to everything and that's the best part. Pictures do not look like the hotel rooms so don't have your expectations high. Defiantly need to be redecorated .
Stayed 4 nights in Oct 2017

8/10 Good

salman, marrakech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff
was great ... staff were helpful with great swimming pool.
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Willaim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel for all sites.
Basic hotel but very clean. Staff very accommodating. Will go back.

2/10 Terrible

Noor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be closed
This hotel is dirty and its not like how it looks on the pictures. We booked for 9 days. But becuase of dirty room, dirty bed and disqusting shower, we had to change hotel. The rooms are very cold in the evning and during the day. I would not recomend this sh1thole.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dounia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
AMAZING

6/10 Okay

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Friendly staff, rooms not so great.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location - This hotel is in a perfect location. Right on the bus line and walking distance to restaurants, shops & grocery market. Staff is friendly & polite & helpful. I would recommend this hotel very highly. Only bad thing is that the only heating is in the rooms the rest of the hotel and breakfast area are not heated. We were there in winter, so I'm sure that's not a problem any other tine of the year.

6/10 Okay

Mohammad

Disliked: Property conditions & facilities
Nice cheap place to stay
Nice basic hotel, pictures are a bit deceiving. But for the price and the quiteness of the area, i would reccomend staying here

6/10 Okay

solo traveller , jersey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok basic but clean
The first room I was given was not acceptable, air con was not working, bulbs blown etc. I was moved to another room and it was Ok, shower leaked and no extractor in bathroom but it was OK. Wi-Fi was patchy and slow

6/10 Okay

Farooq

Liked: Cleanliness, room comfort
Traditional decor and basic room
Very clean and traditional decor.. basic breakfast and facilities.. good balcony view of local area.. quiet and local restaurants and shops.. not far from train station.. located on main road.. overall a good experience..

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Good Stay
The hotel was clean and tidy and the breakfast although simple was fine to start the day with. Admin could be a bit better though as I paid for breakfast but they tried to charge me again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO YOURSELF A FAVOUR; ITS A DUMP
Terrible..even after changing rooms...don't bother!! Filthy, like a bad hostel!!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Ruth

Liked: Cleanliness, room comfort
Nice small apartment.
Hotel is in good location for no.1 bus route, to /from Jmaa L Fna. In area with noisy roads, so I enjoyed the poolside room.

6/10 Okay

Najem

Travelled with family
Stayed 1 night in Feb 2020

6/10 Okay

Mohamed

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

2/10 Terrible

Hassan

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je le recommande pas
C pas Propre du tout Il y a bcp de bruit
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
À fuir
À fuir de suite. Odeur des égouts dans la salle de bain, pas de papier de toilette bien qu'on en demande, les serviettes sont changées une fois sur 2. On vous prends les sales mais on ne vous en donne pas d'autre. Bruits dans l'hôtel, toilette qui fuit toute la nuit. Séjour horrible.
Stayed 5 nights in Oct 2019

8/10 Good

Alain

Travelled with family
Liked: Property conditions & facilities
Hôtel ezzahia bon rapport qualité prix
Séjour d une semaine dans une chambre familiale Proche de gueliz, bien placé, les taxis passent souvent devant l hôtel Rapport qualité prix remarquable Chambre correctes, piscine sympa, petit déjeuners simples et corrects Un bon hôtel pour petit budget
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2018