Wenn we got there we were early for check-in so the staff gold us to get lunch al the resort first (all-inclusive) and them come back to check-inn. So we did. The hotel was very crowded, we didn't like that. Also there was a lot of food al the buffet to choose from, but the quality and taste was a little disapointing. Wenn we got back to check-inn we found out that we were double booked. The service however was excellent, and we got an upgrade for free to another hotel from the same company, Green Nature Diamond. Also transfer by taxi for free (it was about 2,5 kms further). We were satisfied how they took care of us, and glad we didn't have to stay at the spa and resort, so all ends well. However we haven't steen the rooms, so therefor we can't rate the hotel properly.